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TeamHeadquarters vs Ameyo FusionCX Comparison

Overview

TeamHeadquarters is a unified service desk and project management solution, with tools for managing tickets, resources, assets,...

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$28/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(9)

5

4

3

2

1

2

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.1

(9)

5

4

3

2

1

4

3

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features29
  • Activity Dashboard
  • Asset Management
  • Auto-Dialer
  • Automatic Notifications
  • Calendar Management
  • Charting
  • Chat
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Compliance Management
  • Computer Telephony Integration
  • Contact History
  • Custom Fields
  • Customer Complaint Tracking
  • Customer History
  • Customer Service Analytics
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Document Storage
  • Email Notifications
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Collection
  • Gantt Charts
  • Heatmap
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Issue Tracking
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Channel Management
  • Multiple Projects
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Project Management
  • Project Tracking
  • Projections
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Self Service Portal
  • Sentiment Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Planning
  • Task Scheduling
  • Team Calendars
  • Timesheets
  • Total features32
  • Activity Dashboard
  • Asset Management
  • Auto-Dialer
  • Automatic Notifications
  • Calendar Management
  • Charting
  • Chat
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Compliance Management
  • Computer Telephony Integration
  • Contact History
  • Custom Fields
  • Customer Complaint Tracking
  • Customer History
  • Customer Service Analytics
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Document Storage
  • Email Notifications
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Collection
  • Gantt Charts
  • Heatmap
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Issue Tracking
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Channel Management
  • Multiple Projects
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Project Management
  • Project Tracking
  • Projections
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Self Service Portal
  • Sentiment Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Planning
  • Task Scheduling
  • Team Calendars
  • Timesheets

Integrations

  • Total integrations2
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • VisitorTrack
  • Zapier
  • Zendesk
  • Total integrations2
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • VisitorTrack
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

TeamHeadquarters vs. Ameyo FusionCX

See how TeamHeadquarters and Ameyo FusionCX stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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