TeamHeadquarters Features List

TeamHeadquarters

Unified project management & help desk software

4.11/5 (9 reviews)

TeamHeadquarters Feature Summary

  • Service desk
  • Incident & problem management
  • Resource management
  • Change request management
  • Multiple ticket queues
  • Timesheets
  • Service request portal
  • Email notifications
  • Project management
  • Project planning
  • Gantt chart
  • Project portfolio reporting
  • Resource planning
  • Data import/export
  • Document storage
  • Integrated calendar
  • Dashboards
  • Resource availability prediction
  • Ticket & task scheduling
  • Sync with Microsoft Outlook
  • Project, queue & custom teams
  • Ticket assignment
  • Organizational reporting
  • Asset management
  • Custom email addresses
  • Ticket filters

Project Management & Planning Feature Comparison

Most popular features of all Project Management & Planning apps

API (147 other apps)
Activity Dashboard (83 other apps)
Activity Tracking (77 other apps)
Automatic Notifications (81 other apps)
Collaboration Tools (111 other apps)
Collaborative Workspace (77 other apps)
Commenting (78 other apps)
Drag & Drop Interface (81 other apps)
Gantt Charts (76 other apps)
Prioritizing (98 other apps)
Progress Tracking (70 other apps)
Project Management (108 other apps)
Project Planning (97 other apps)
Project Time Tracking (115 other apps)
Project Tracking (71 other apps)
Projections (280 other apps)
Task Management (73 other apps)
Task Tracking (88 other apps)
Third Party Integration (87 other apps)
Timesheets (90 other apps)

Competitor Feature Comparison

TeamHeadquarters Feature Reviews

7 reviewers had the following to say about TeamHeadquarters's features:

William Lewkowski

Highly recommend to any IT organization needing to bring order to the chaos of help desk incidents

2008-10-24

Highly recommend to any IT organization needing to bring order to the chaos of help desk incidents, operations, and project management.

Pros

Extremely easy to use, intuitive, and brings together help desk and project management creating a single place to manage all of our resources and activities.

Cons

Would like additional report options.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Charles Hibnick

We are very happy. Use is actually spreading in our company by word of mouth.

2008-10-28

We are very happy. Use is actually spreading in our company by word of mouth.

Pros

It strikes a terrific balance between project management, time tracking, and support ticket control.

Cons

It is at its' best when you understand and live the underlying philosophy. Not all people are willing to make those social changes.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nancy Stoddard

Barry Cousins and his staff are top notch professionals.

2008-10-24

Barry Cousins and his staff are top notch professionals. They have done a great job of listening to our needs and requirements and made configuration recommendations that use the system to it's best advantage. I cannot say anything bad about this team!

Pros

Managers can view staff queues and make comments without being intrusive.

Cons

Reporting could be more streamlined.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David Johnstone

Reducing our applications helped us a bunch

2017-01-17

Now we only use one app to track time, field support and major projects.

Pros

All of our work in now in one simple to use application and we can see what everyone is doing in real time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
John McDonald

The software has been working well to support my business, my experience with it has been positive.

2017-06-02

I've been able to gather all of my project into into a single application to support client and internal projects.

Pros

Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency.

Cons

I really wish there was a built in Report Designer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eva Richard

Easy to use

2016-10-04

Seems very easy to use.

Cons

Wish there was an easier way to merge tickets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Entry Software


Hi Eva,

Thank you very much for the review. I would be glad to demonstrate how you can create Problems and relate multiple tickets to the problem and batch update related tickets. Let me know when you have time to review online.

All the best! Mark

Read more
Paul Mitchell

Would highly recommend this company and their products.

2008-10-24

You will not find a better product for a small/medium business for the price they are offering - we looked for a long time and are glad we found them.

Pros

Product is more than we expected for the price they are selling it at. We looked at base camp first and there is no comparison!! Not only does the Entry.com functionality far exceed basecamp's the support and staff anf Entry are really great to deal with. We took advantage of the on-line training and had no problem getting up and running in production in a couple of days.

Cons

So far so good - when our internal network gets clunky so does the application - nothing they can do about it but it slows down based on our environment.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more