TeamHeadquarters Features

TeamHeadquarters

Unified project management & help desk software

4.22/5 (9 reviews)

TeamHeadquarters Feature Summary

  • Asset management
  • Change request management
  • Custom email addresses
  • Dashboards
  • Data import/export
  • Document storage
  • Email notifications
  • Gantt chart
  • Incident & problem management
  • Integrated calendar
  • Multiple ticket queues
  • Organizational reporting
  • Project management
  • Project planning
  • Project portfolio reporting
  • Project, queue & custom teams
  • Resource availability prediction
  • Resource management
  • Resource planning
  • Service desk
  • Service request portal
  • Sync with Microsoft Outlook
  • Ticket & task scheduling
  • Ticket assignment
  • Ticket filters
  • Timesheets

Competitor Feature Comparison

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Management
Asset Tracking
Audit Management
Audit Trail
Automated Routing
Availability Management
Barcoding/RFID
Billing & Invoicing
Budget Management
Bug Tracking
CMDB
Calendar Management
Call Center Management
Capacity Management
Change Management
Charting
Chat/Messaging
Client Portal
Collaboration Tools
Commenting / Notes
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Customer Complaint Tracking
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Deadline Management
Document Storage
Drag & Drop
Email Management
Email Templates
Employee Activity Monitoring
Feedback Management
File Sharing
Gantt/Timeline View
Help Desk Management
IT Asset Management
IT Asset Tracking
Idea Management
Incident Management
Interaction Tracking
Inventory Management
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Maintenance Management
Maintenance Scheduling
Microsoft Outlook Integration
Milestone Tracking
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Multi-Location
Multiple Projects
Network Monitoring
Patch Management
Percent-Complete Tracking
Performance Metrics
Portfolio Management
Prioritization
Problem Management
Project Management
Project Planning/Scheduling
Project Time Tracking
Project Tracking
Projections
Release Management
Remote Access/Control
Remote Monitoring & Management
Remote Support
Reporting & Statistics
Reporting/Analytics
Reporting/Project Tracking
Request Assignment
Requirements Management
Resource Management
Risk Management
Scheduled / Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Team Calendars
Testing/QA Management
Third Party Integrations
Time & Expense Tracking
Timesheet Management
Traditional Methodologies
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Management
Asset Tracking
Audit Management
Audit Trail
Automated Routing
Availability Management
Barcoding/RFID
Billing & Invoicing
Budget Management
Bug Tracking
CMDB
Calendar Management
Call Center Management
Capacity Management
Change Management
Charting
Chat/Messaging
Client Portal
Collaboration Tools
Commenting / Notes
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Customer Complaint Tracking
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Deadline Management
Document Storage
Drag & Drop
Email Management
Email Templates
Employee Activity Monitoring
Feedback Management
File Sharing
Gantt/Timeline View
Help Desk Management
IT Asset Management
IT Asset Tracking
Idea Management
Incident Management
Interaction Tracking
Inventory Management
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Maintenance Management
Maintenance Scheduling
Microsoft Outlook Integration
Milestone Tracking
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Multi-Location
Multiple Projects
Network Monitoring
Patch Management
Percent-Complete Tracking
Performance Metrics
Portfolio Management
Prioritization
Problem Management
Project Management
Project Planning/Scheduling
Project Time Tracking
Project Tracking
Projections
Release Management
Remote Access/Control
Remote Monitoring & Management
Remote Support
Reporting & Statistics
Reporting/Analytics
Reporting/Project Tracking
Request Assignment
Requirements Management
Resource Management
Risk Management
Scheduled / Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Team Calendars
Testing/QA Management
Third Party Integrations
Time & Expense Tracking
Timesheet Management
Traditional Methodologies
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Management
Asset Tracking
Audit Management
Audit Trail
Automated Routing
Availability Management
Barcoding/RFID
Billing & Invoicing
Budget Management
Bug Tracking
CMDB
Calendar Management
Call Center Management
Capacity Management
Change Management
Charting
Chat/Messaging
Client Portal
Collaboration Tools
Commenting / Notes
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Customer Complaint Tracking
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Deadline Management
Document Storage
Drag & Drop
Email Management
Email Templates
Employee Activity Monitoring
Feedback Management
File Sharing
Gantt/Timeline View
Help Desk Management
IT Asset Management
IT Asset Tracking
Idea Management
Incident Management
Interaction Tracking
Inventory Management
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Maintenance Management
Maintenance Scheduling
Microsoft Outlook Integration
Milestone Tracking
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Multi-Location
Multiple Projects
Network Monitoring
Patch Management
Percent-Complete Tracking
Performance Metrics
Portfolio Management
Prioritization
Problem Management
Project Management
Project Planning/Scheduling
Project Time Tracking
Project Tracking
Projections
Release Management
Remote Access/Control
Remote Monitoring & Management
Remote Support
Reporting & Statistics
Reporting/Analytics
Reporting/Project Tracking
Request Assignment
Requirements Management
Resource Management
Risk Management
Scheduled / Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Team Calendars
Testing/QA Management
Third Party Integrations
Time & Expense Tracking
Timesheet Management
Traditional Methodologies
Workflow Configuration
Workflow Management
Visit WebsiteCompare App

TeamHeadquarters Feature Reviews

8 reviewers had the following to say about TeamHeadquarters's features:

John M.

Teamheadquarters makes being a good project manager easier

2020-02-25

Because I have many clients and do many projects I need to be able to create estimates, track work performed, provide resource reporting, and weekly status updates.

Pros

Built in best practices and the ability to create an estimate and capture work (from projects, support and operational work).

Cons

The Gantt chart works well but, you've got to be prepared to take it all the way - it's a con with a good ending.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Charles H.

We are very happy. Use is actually spreading in our company by word of mouth.

2008-10-28

We are very happy. Use is actually spreading in our company by word of mouth.

Pros

It strikes a terrific balance between project management, time tracking, and support ticket control.

Cons

It is at its' best when you understand and live the underlying philosophy. Not all people are willing to make those social changes.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
William L.

Highly recommend to any IT organization needing to bring order to the chaos of help desk incidents

2008-10-24

Highly recommend to any IT organization needing to bring order to the chaos of help desk incidents, operations, and project management.

Pros

Extremely easy to use, intuitive, and brings together help desk and project management creating a single place to manage all of our resources and activities.

Cons

Would like additional report options.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
John M.

The software has been working well to support my business, my experience with it has been positive.

2017-06-02

I've been able to gather all of my project into into a single application to support client and internal projects.

Pros

Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency.

Cons

It would help me to tailor the reports, like the Status Report, to meet my exact requirements and branding needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nancy S.

Barry Cousins and his staff are top notch professionals.

2008-10-24

Barry Cousins and his staff are top notch professionals. They have done a great job of listening to our needs and requirements and made configuration recommendations that use the system to it's best advantage. I cannot say anything bad about this team!

Pros

Managers can view staff queues and make comments without being intrusive.

Cons

Reporting could be more streamlined.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David J.

Reducing our applications helped us a bunch

2017-01-17

Now we only use one app to track time, field support and major projects.

Pros

All of our work in now in one simple to use application and we can see what everyone is doing in real time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eva R.

Easy to use

2016-10-04

Seems very easy to use.

Cons

Wish there was an easier way to merge tickets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Entry Software


Hi Eva,

Thank you very much for the review. I would be glad to demonstrate how you can create Problems and relate multiple tickets to the problem and batch update related tickets. Let me know when you have time to review online.

All the best! Mark

Read more
Paul M.

Would highly recommend this company and their products.

2008-10-24

You will not find a better product for a small/medium business for the price they are offering - we looked for a long time and are glad we found them.

Pros

Product is more than we expected for the price they are selling it at. We looked at base camp first and there is no comparison!! Not only does the Entry.com functionality far exceed basecamp's the support and staff anf Entry are really great to deal with. We took advantage of the on-line training and had no problem getting up and running in production in a couple of days.

Cons

So far so good - when our internal network gets clunky so does the application - nothing they can do about it but it slows down based on our environment.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more