Tempo Timesheets Reviews

Tempo Timesheets

Time tracking software for Jira

4.3/5 (183 reviews)

Pros
  • It's a good product and I would really love to see more competition in this space. There is virtually no competition and Tempo doesn't have to innovate and further improve the product.Marc G.Read the full review
  • The unanticipated positive effects of this have been better analysis of projects based on the information from our reports. I thought I'd be happy just having the numbers.Melinda T.Read the full review
  • The software is pretty intuitive and both fast and easy to get time entered into along with a good ability to download data for different integrations we have from the API.Adam H.Read the full review
Cons
  • At times, there are slight issues with getting the right amount of hours on the right day and task, and the wrong task is easily selected by mistake, and it is cumbersome to correct.Christoffer S.Read the full review
  • Processing time charges before Tempo was extremely time consuming and painful.Brian S.Read the full review
  • Before having Tempo Timesheet we used a custom application which was horrible and not integrated with our project managment. So we wanted to simplify our daily life by getting something simpler.Martin K.Read the full review
96%
recommended this to a friend or a colleague
Carlos David Mosquera

Tempo Timesheets helps you planning and auditing your project duration

Used daily for 2+ years
Reviewed 2019-10-23
Review Source: Capterra

I've been using Tempo for over 4 years o maybe more. I actually used since I purchased the JIRA Cloud subscription because it is a nice add on.

Pros
Mainly I used integrated with JIRA to measure how much time does it take for the developers to complete the user stories. I also use Timesheet to get the monthly report and from there I manage the billing hours for the developers of our company.

Cons
When you download the report in CSV format, there are some fields that are quite confusing. For example, the logged duration of a task is presented as decimal value insted of using a time format.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Bruce McMichael

Tempo Timesheets Rocks!

Used daily for 2+ years
Reviewed 2019-11-01
Review Source: Capterra

We switched to Jira/Tempo several years ago (from FogBugz) because we needed a development tracking tool with a good time tracking system. We picked Jira Software Cloud first and then selected Tempo Timesheets for time tracking. No regrets with Tempo. Jira has been (and still is) an adventure at times, but Tempo Timesheets has been a solid performer from the start. And it has received significant improvements over time. It's a great choice for my company.

Pros
Easy to use. Integrates well with Jira Software Cloud. Reasonably priced.

Cons
Not big , but due to Jira changes, it now takes an extra click to get to Tempo time entry in a Jira ticket.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Shaffick Joomratty

Best timesheets tracker ever

Used daily for 6-12 months
Reviewed 2019-10-29
Review Source: Capterra

We could not find any systems that are easy to use and could support billable and non-billable type of time entries. Tempo delivered big time and the ease of which you can add time entries, swap them out with other tickets or edit other user's timesheets and update them is simply AMAZING.

Pros
- VERY easy way to add time to your Jira service desk tickets - Very easily set up via the admin panel - Integrates with groups and roles - BEST time plugin I have ever used (across multiple systems) - Price point is GREAT (We use a hosted server setup) - Editing staff timesheets is a breeze...I have never used a system that os so easy to use.

Cons
- The budget period is only per month. There is no option to set other time periods, ie qaurterly, yearly etc. (this is a very big one) - Have to set up organizations again. It should integrate with the "Customer" list in jira service desk. (Very minor) - Does not have an option for rounding time to the nearest quarter of an hour (very minor) - Does not provide budget alerts (this is a very big one) - The settings screen can use some love and explanation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Julia Thiesen Di Rauso

Updates without considering the users needs

Used daily for 2+ years
Reviewed 2019-11-08
Review Source: Capterra

Honestly, at this point I work with it because I have no other choice. But I am strongly pushing for us to get a different solution. I was fine until the timesheets were taken away and was hoping for improvements through added features

Pros
When I started to work at Kreios 3 years ago, we were already working with Jira/using Tempo Timesheets. We are constantly optimizing our processes and for HR as well as for invoicing I was able to implement standard processes

Cons
The recent update I like least because you just simply removed the "timesheets" feature and replaced it with "my work" which isn't anything but the reports filtered down to a person. So it wasn't a feature added but a major feature taken away. We had to instruct people on what they had to do different, we had to adapt our own accounting software that imports timesheets automattically, time tracking during weeks or months has become harder. I was honestly very upset about that. Another thing I don't like is that export feature isn't flexible enough. Also lines are cut off when there at the end of a page, no matter how you try to do it, if the export is too long. So they're not reliable (Monthly export for payroll)

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Kaiser Ahmad

Aged well

Used daily for 2+ years
Reviewed 2019-10-28
Review Source: Capterra

Our Professional Services thrives on this. When you are looking for the over/under on your portfolio of projects, and need the insights as to when you are approaching capacity, Tempo Timesheets becomes critical for our organization.

Pros
Ease of use and reporting functionality are key drivers for project accounting. Tempo Timesheets is easy enough to use for the daily user, but still sophisticated enough to use for executive views.

Cons
Nothing that hasn't been addressed in recent releases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Josh Kronick

Project Management Time Tracking Made Simple

Used daily for 1-2 years
Reviewed 2019-10-18
Review Source: Capterra

Overall Tempo has been great. it has simplified the time tracking and time reporting process(es) and made things much easier on management. the implementation and training part of the roll out was simple. the fact that there are more than just a few ways to log time in Tempo is one of the many things that make it great and easy to use. Granted there are ways to improve, i believe it will only get better and better as time goes on.

Pros
What i like most about this software is the ease of use for the over 200 users we have that need to log their hours for work done on projects across our organization. The way we have set things up makes it super simple for users to find the project they worked on, mark certain tasks as favorites so taht they dont have to dig every time they need to log their time, and the reporting features that are available out of the box are great.

Cons
What i like least about the software is the fact that we are not able to manipulate the reports to add custom data without further custom development (e.g. an add-on). what i mean by this? because Tempo Timesheets integrates directly with JIRA Cloud, JIRA has a feature where you can add custom user properties for each user in your organization, however Tempo does not allow the administrator to add those custom user properties to any of the reporting features within Tempo without custom development.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Matej Gagyi

This enables blind micromanagement

Used daily for 1-2 years
Reviewed 2019-10-21
Review Source: Capterra

It is good, maybe a litle heavy weight UI.

Pros
A nice step towards a time-tracking software. I think that today (2019), developers track time, they track it only for purposes of customer invoicing.

Cons
Enables micromanagement. It takes about 15minutes to look for each issue I worked on that day, or multiple mental task-switches during the day. Don't get me wrong... this tool is required in some situations, as mentioned above. I am leaving my company for exactly this reason: I do not want to do mental task-switches... While logging after each task, small tasks become lengthier and I can get as many done in a row, because it is more difficult to move my focus between execution and retrospective reflection. That is why I try to log my time only in the evening, or the next morning. Read about it... it is a horrible thing, what a task switch does to your focus in the long-term.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Orazio Pensabene

My Tempo Life!

Used daily for 2+ years
Reviewed 2019-10-26
Review Source: Capterra

This allows us to manage the time of our employees and consultants worldwide and is important to be able to use this data to see where we need help and where we have too much help... I am overall a happy 7 year customer! However we expect Tempo to keep being at the forefront of this technology.

Pros
The software is good and simple and very effective, though the server version is different from the cloud version. Simple for end users to understand Good reporting Most times very fast Cost efficient Good customer service Great technical support Data is encrypted

Cons
Not allowing users to submit time cards after three weeks It allowing time Magner’s to be able to approve or reject time cards when viewing a time card after three weeks server version allows this At Times it’s slow and the page shows tempos homepage yet it’s hosted in the cloud we refresh and it works At times it takes a while to resolve issues but you always do resolve them

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Diana Kutsel

It's getting better

Used daily for 1-2 years
Reviewed 2019-10-24
Review Source: Capterra

It's pretty easy to plan the workload and track the team burnout pace.

Pros
Overall, I'd say it covers the needs. The progress Tempo development team made in past year is pretty impressive. Trackers became way easier to use. The reports are great, easy to customize.

Cons
That I can't buy the license only for the users I need tracker for. I have a bunch of people in Jira that don't need the tracker, but I'm paying for them anyway. It's a bit of a downside.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Gonzalo Gómez García

Time reporting made easy!

Used daily for 6-12 months
Reviewed 2019-10-21
Review Source: Capterra

Tempo timesheets make very easy, with little work from project managers, to generate the billing reporting to our customers organizing cost by accounts

Pros
- Very easy tool to use for end user - The capability for reporting - Installation out of the box. No extra knowledge for any Atlassian Administrator - The organization of teams and acounts - The customization: type of accounts, new attributes, etc... - The feature for planning

Cons
The reminders policy could be improved Multiple timesheet reviewers will be very useful Non billing time like holidays or leaves it's not completely covered. Should be resolved in other way than using Internal Issues

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Patricio Ponce

Billing and tracking time with one simple tool

Used daily for 1-2 years
Reviewed 2019-10-18
Review Source: Capterra

We've used different time tracking software in the past, but as soon we migrated to Jira, Tempo Timesheet helped us achieve many things. Mainly: - users DO log their time! - it took very few documentation and "training" for the whole team to be on board - Our customers appreciate the level of detail we can get from reports. No need to export Jira issues to give them detail - We can easily track "hours budgets" for our customer using the API! That way, we are able to generate new revenu with our customers.

Pros
It takes no time to configure and no time to bring the team to use it. There's also so many ways to add work logs that there's no reason to lose track of time worked on Jira. Users do not need to go to a different page or app to use it. It shows up in Jira issues, as trackers directly in Chrome and there's many Jira dashboard gadget available to keep track of our teams. Reporting is extremely easy. Not only is it easy to generate reports using different filters and groups but the exporting options work very well and we use them with every invoices we create The support team is also very good! They stay in touch and do everything they can to help.

Cons
There is not much that I don't like. As any customer I do have very specific wish list for potential features and some are not available. But in the end, Timesheets does what it is suppose to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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David Chisholm

Very good - would recommend

Used weekly for 2+ years
Reviewed 2019-11-02
Review Source: Capterra

Overall very good. Support has provided quick turnaround on any questions. Bug fixes and improvements continue at a good pace, and the improvements are quality ones.

Pros
For issue-oriented end-users (e.g. developers), it's a great tool. * Easy to use * Seamlessly integration with Jira * Easy administration

Cons
For account oriented end-users, there's an impedance mismatch. These users just want to log time against an account. Logging time against an issue and then assigning it to an account never feels right to them, and it's their biggest complaint. Tempo's solution is Internal Issues, but that doesn't resolve this usability issue for these users. Does not support labor categories well - especially when a user performs different roles with different labor categories in a project. It can be partially worked around with work attributes. Reporting works great for what's built-in but still needs improvement. E.g. reports of hours by combinations of project, account, user, role, work-attributes are needed. Dumping into Excel is the workaround here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Blagomir Yanakiev

I like Tempo!

Used daily for 2+ years
Reviewed 2019-10-21
Review Source: Capterra

We use Tempo to collect the worklogs of our dev team which are then used to bill our clients. Also, we use Tempo reports to compare the initial estimation of a ticket to the time that is actually logged.

Pros
I love that timelogs get connected to particular jira issues which is very useful when analyzing them and comparing the logs to the initial estimation. This is something that cannot be done with Toggl and it's the biggest reason we don't use Toggl.

Cons
The old Reports page from Jira server was quicker to use. There were fewer steps that you need to do to see the timesheets and you can very quickly switch between different projects or from a project report to user report. Saying that the newer timesheets page in Jira Cloud is much more powerful.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Rinke Brands

Review from an experienced power user

Used daily for 2+ years
Reviewed 2019-10-19
Review Source: Capterra

As said Tempo Timesheets is a big contributor to our overal eco system in our company. We integrated it completely in our in-house developed ERP/Finance system. We link it with BI tooling to make the best decisions on our data.

Pros
Tempo Timesheets is the backbone of our company. We use it daily as we need the timesheets to registrate our worklogs and get paid. I like the new reporting style, the API options and the dynamic use of the software.

Cons
We can't configure a safe way for our customers to use Jira without them accessing the worklogs. As this is a big deal for us that our customers are not allowed to see the worklog before we check/manage them this is a big miss for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Cynthia Armstrong

Great For Developers

Used daily for 1-2 years
Reviewed 2019-10-23
Review Source: Capterra

We're solving the issue of tracking time for developers that don't clock in and out with a time clock. We want to know that they're keeping busy and this let's us see what they've been working on down to the individual ticket.

Pros
As both a user and administrator, I like Tempo Timesheets because it was easily integrated into the workflow of our software development team. I get a great visual overview of who is using it (and who is slacking off) by just glancing at the dashboard. I also love that I can log time right within the tickets. This is a very simple to use product and that's just what my team needs!

Cons
The permission structure took some time to get figured out. It was fairly convoluted for me to see my own team's time even as the administrator. I figured it out but it took a good deal of reading and experimentation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alexandre Loiseau

Tempo Timesheets for Jira Server

Used daily for 2+ years
Reviewed 2019-11-07
Review Source: Capterra

Very positive! Everyone enjoys it and I don't receive any negative feedbacks about it.

Pros
The interface is very user friendly, it allows all team members to quickly fill out their timesheets. That was our #1 requirement when we switched to Tempo Timesheets. Our previous solution made this tedious and team members would be reluctant to properly enter their time. In addition, the options at our disposal (different teams, reports, admin) allows us management to easily bubble up all required info.

Cons
Even though we consider it is worth it, it is the most expensive timesheet plugin in the Atlassian Marketplace. Also, there is a bug that annoys me personally: when logging work and navigating quickly through the fields (jumping to the "time" part with TAB), any value entered too quickly would be wiped by a refresh that happens in the background. I'm to blame as well for that because I did not report it yet. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chidozie Bright

Tempo works for me.

Used daily for 2+ years
Reviewed 2019-10-18
Review Source: Capterra

Pros
I like that it is easy to add time from JIRA and I don't need to go to a separate application.

Cons
I wish there was an easier way to get the information from Tempo to accounting software (i.e. Quickbooks Online) currently I have to copy the information over line by line when invoicing.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Jonas Ekström

Great tool in an agile world

Used daily for 6-12 months
Reviewed 2019-10-21
Review Source: Capterra

We've merged two different companies in the last year, with different (and complex) time reporting solutions. Our biggest problems is the company structure we have. It doesn't fully align with Jira's thought of how a project is defined, where in Jira a project is tracking the life cycle of a product and in ERP a project is what a project manger traditionally would define as a project. Tempo as a tool on it's own is really easy and intuitive to both administer and use. For a simpler (more modern) company structure it would have been a much easier implementation.

Pros
The ease of use for end users, it's very easy to on board new users to have their time reported.

Cons
Our management would like to have a bit more configuration when it comes to the reports, especially utilization to not only take logged time into account, but also include expected time. Lacking approval on account basis rather than just full timesheet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lillian Shibata-Salley

Great timesheet application

Used daily for 2+ years
Reviewed 2019-10-18
Review Source: Capterra

Even with the cons above still helps in one-stop-shopping with JIRA on all the information I need and the ability to export all fields to do reporting is very helpful with reports to clients and internal stakeholders.

Pros
The different ways to be able to enter time - especially the daily view with the time. Good integration with JIRA and Ease in customizing and editing.

Cons
Not being able to report fully on how I want (e.g., export into Excel indicating time by week periods); GUI issue where you have to scroll to the bottom to navigate - logged bug). Still not sure how to work the teams and calculation of remaining time vs estimation and ability to add a field to show % complete. Would be good to be able to select which fields to export to excel and save that - would save me a lot of time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jakub Pivoňka

Coming up with a name is always the hardest task, don't force me to come up with a name FOR A REVIEW

Used daily for 6-12 months
Reviewed 2019-10-29
Review Source: Capterra

Pros
Ease of use - everything is found where you'd expect it and it "just works" Customizable reports, mainly really intuitive grouping and filtering Fresh look

Cons
Inability to disallow logging to selected issues

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Joel Penner

Defacto standard for timesheets

Used daily for 2+ years
Reviewed 2019-10-25
Review Source: Capterra

I needed to track different methods of time tracking. Hourly billable work, project hours, and blocks of hours. When evaluating other products, the fullness of the integration and simplicity of implementing new features and reporting was important. The interface front and back is polished. In my opinion, Tempo is and should be the defacto time tracking tool. If you're doing any sort of billable work with Atlassian, it almost doesn't make sense to not have Tempo.

Pros
Out of the box it is simple to use. Simple to start, but has a lot of powerful features that can be added as my organization's needs have grown.

Cons
If there were a simple way to link Jira Service Desk Organizations 1-to-1 with a Tempo Account, it would be even better.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Chris Kirkham

Looks good and adds ease of use to worklogs. Needs more functionality to stop me looking elsewhere

Used daily for 2+ years
Reviewed 2019-10-29
Review Source: Capterra

Adds ease of use to worklogs in Jira but nothing more. Worklog management not improved with it and not sure if it is worth the licence fee. Looking at alternatives to help with invoicing

Pros
Adds better visibility to work logs. Allows additional data (attributes) to be stored on worklogs. Better reports

Cons
Bulk processes: Only adds (for periods). No bulk update/deletes/moves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Brian Stinar

Tempo = Awesome

Used daily for 2+ years
Reviewed 2019-10-22
Review Source: Capterra

I'm extremely happy with Tempo Timesheets. Processing time charges before Tempo was extremely time consuming and painful.

Pros
I like that tempo makes time tracking, and reporting, within Jira extremely, extremely easy.

Cons
I don't like the additional monthly cost - Atlassian should acquire Tempo and offer it inside Jira!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam Herman

Good product and easy to use, a couple small changes would make it great

Used daily for 6-12 months
Reviewed 2019-10-18
Review Source: Capterra

Overall we were able to go live and start using the timesheets without too much of a problem. We like it because it is fast and love the ability to download our raw data for reporting.

Pros
The software is pretty intuitive and both fast and easy to get time entered into along with a good ability to download data for different integrations we have from the API.

Cons
Some of the documentation is hard to use and find for the current version of the software. It seems like there is a lot of old or outdated information available. When searching for issues to enter time against using the issue lookup box the search is fast but terrible. It seems really inconsistent why you get the result you do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ronny Timmermans

Tempo Review

Used daily for 2+ years
Reviewed 2019-10-19
Review Source: Capterra

Since we have tempo, we have more accurate booking, and E can quickly correct bookings with customers of necessary. With accounts, we simplify the booking to billing.

Pros
Tempo had a number of views to allow you to enter time easily. It integrates nicely with Jira. It does not try to be original, but it is useful. The integration with Google calendar is top. Reports and accounts help us to get an accounting overview.

Cons
The dictionary to search tickets to book on is not good. The base search in Korea is much better. Also, tempo always required filters to select, while not using the existing projects as a filter... Yes I can make a filter for that, but I have other things to do .. :-)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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