Tenrox PSA Solution Pricing, Features, Reviews & Comparison of Alternatives

Tenrox PSA Solution Reviews

Tenrox PSA Solution

The Only True, Workflow-Driven, Cloud Professional Services Automation Solution Available

4.9/5 (10 reviews)
1,360

Tenrox PSA is comprised of four modules that can be deployed in a phased manner, to meet your team or organization’s growing needs. Each module meets a set of work processes while accommodating your existing systems.

Project Management:
Gives you the power to plan, track, and execute projects at a detailed level. It provides a simpler alternative to Microsoft Project if desired or integrates directly with Microsoft Project if needed and allows project managers to assign tasks and track project health at a detailed level. It also provides project workspaces to encourage communication and collaboration with your team and your clients as you deliver the project. The Product Management module includes the following sub-modules:
-Project Planning
-Project Workflows
-Process Management

Time & Expense:
Tenrox Time and Expense Tracking Software that adapts to your requirements - our configurable project time, leave time, overtime tracking, and expense reporting system allows you to effectively collect, manage and track timesheets and expense reports based on your requirements. The Time & Expense module includes the following sub-modules:
-Leave Time
-Review & Approval
-Multi-Tax/Multi-Currency

Project Financials:
Is all about the past. It helps you track the time and expenses you've invested to date to deliver your projects. It manages the process of invoicing your clients to ensure you bill them for every hour invested and every dollar disbursed on their behalf. Finally, it can act as the project accounting sub-ledger for your general ledger, seamlessly sending transactions to your accounting system to always keep it in sync. The Project Financials module includes the following sub-modules:
-Cost & Budgeting
-Billing & Invoicing
-Revenue Recognition

Resource Management:
Helps you efficiently match the perfect person to the right project. It lets project managers describe what sort of resources they need on their projects based on skill sets, certifications, physical locations, and required hours. It also gives resource managers the ability to match up resource needs with staff availability, and make strategic tradeoffs amongst potentially competing needs. The Resource Scheduling module is central to helping manage future-looking utilization, revenue and profitability, and hiring needs. The Resource Management module includes the following sub-modules:
-Skill Management
-Capacity Planning
-Resource Forecasting

No matter which module or modules you choose, Tenrox offers a graphical workflow engine, Real-time reporting and a Quick Connect Integration platform
info.tenrox.com

Tenrox PSA Solution Overview

Pricing

Starting from: $24.00/month
Pricing model: One-time License, Open-source, Subscription
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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Tenrox PSA Solution screenshot: Tenrox PSA Invoice ManagerTenrox PSA Solution screenshot: Tenrox PSA Project CentralTenrox PSA Solution screenshot: Tenrox PSA Timesheet ManagerTenrox PSA Solution screenshot: Tenrox PSA Milestone ReportsTenrox PSA Solution screenshot: Tenrox PSA Budget ManagementTenrox PSA Solution screenshot: Tenrox PSA ExpenseTenrox PSA Solution screenshot: Tenrox PSA Employee DashboardTenrox PSA Solution screenshot: Services Dashboard

Tenrox PSA Solution Reviews (10)

Latest reviews

 Bumpy Start but We've Found Our Groove and Great Partner

We encountered some obstacles shortly after go-live that were unexpected, but the Tenrox team from support, services and development have really partnered with us to get everything working to meet our needs. Looking forward to further leveraging the tool through future software development.

Read the full review
Reviewed 21st of December, 2016 by Jonathan Schreck

 

 Always a first class service

From the initial implementation right through to BAU support and routine upgrades, Upland's Tenrox has been ideal for our organisation.

Read the full review
Reviewed 20th of December, 2016 by James Goodwill

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Tenrox PSA Solution Screenshots (8)

Tenrox PSA Solution screenshot: Tenrox PSA Invoice ManagerTenrox PSA Solution screenshot: Tenrox PSA Project CentralTenrox PSA Solution screenshot: Tenrox PSA Timesheet ManagerTenrox PSA Solution screenshot: Tenrox PSA Milestone ReportsTenrox PSA Solution screenshot: Tenrox PSA Budget ManagementTenrox PSA Solution screenshot: Tenrox PSA ExpenseTenrox PSA Solution screenshot: Tenrox PSA Employee DashboardTenrox PSA Solution screenshot: Services Dashboard

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Australia, Canada, Europe, United Kingdom, United States
Supported Languages
English, French
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Tenrox PSA Solution Pricing

Starting from: $24.00/month

Pricing model: One-time License, Open-source, Subscription

Prices range from $24.00 to $44.00 per user, per month; Free 14-day Trial Available

Competitors Pricing

Projector PSA

Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

AccountSight

Starting from: $8.00/month
Pricing model: Freemium, One-time License, Subscription
Free Trial: Available (No Credit Card required)

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Benefits

Powerful, Workflow-Driven Professional Services Automation Software:
Tenrox PSA is the only workflow-driven project management solution for services organizations with configurable cost and billing rules and certified integrations with leading accounting, payroll, financial, CRM, and project management systems is built-in. It also automates project initiation, resource management, time and expense reporting, billing and invoicing, reporting and analytics. Tenrox PSA empowers your project workforce locally, and provides visibility globally. We make it possible for you to manage your globally dispersed customers, projects and teams regardless of their time zone or physical location, eliminating the spreadsheets and custom-built applications enterprises use to fill the gaps caused by disconnected, inadequate systems.

Alternatives to Tenrox PSA Solution

GetApp Analysis

Tenrox is a leader in professional services automation, providing services to a variety of businesses throughout the world. The goal of Tenrox is to help a business manage a project throughout the service delivery lifecycle. Because Tenrox does this in real time, businesses always have an up-to-date view of the status of all projects, as well as upcoming milestones and goals.

From the bidding process all the way to billing, Tenrox PSA helps businesses stay on top of every project to avoid missed deadlines and costly mistakes. Real-time visibility gives users the ability to clearly see where resources are currently assigned for planning purposes. Employees can view, at a glance, all recent projects, current timesheets, assigned items, and more.

Tenrox PSA is ideal for any business that regularly handles projects, regardless of industry or size. With the ability to manage projects and pull reports, businesses can easily determine where resources can be shifted or where additional resources are needed.

What is Tenrox PSA Solution?

At one time, all employees were located in one office, making collaboration as easy as meeting in a shared conference room at a designated time. Today’s workforce is increasingly remote, with contractors, clients, and telecommuters working alongside office staff to complete projects.

Tenrox PSA automates the collaboration process, giving users immediate visibility into what projects are in progress, which resources are allocated, and whether bills are being paid in a timely manner. Users can also view the budget for a project and determine whether the project is on track, above budget, or below budget.

Main Features

Project Planning

For businesses currently using solutions like Microsoft Project to manage projects, Tenrox PSA provides a much more comprehensive tool. Users can keep up with how a project is progressing and communicate with other team members directly through project workspaces. Documents and notes can be uploaded in the Project Central portal, where team members can view them from any device. In addition to adding Tasks and Milestones, businesses can also upload a work plan that will help show all team members the steps necessary to successfully see the project to completion. Time worked can also be logged in this area to help businesses with billing.

Project Tracking

Through Tenrox PSA’s reporting feature, businesses can pull reports on all milestones for planning purposes. With these reports, users will be able to tell immediately which milestones have been reached and which are quickly approaching.

Through Project Workflows, users can see an overview of any project, along with where approval and funding took place. These workflows are a great starting point for creating the tasks and milestones that are attached to any project.

Resource Management

Team members are integral to any project, whether a business has three employees or 300. With Tenrox PSA’s resource management solution, businesses can build teams and resolve staffing conflicts. If one employee is on vacation for a portion of the time a project will be in progress, Tenrox PSA can highlight that and help businesses schedule around it.

Users can also take advantage of Tenrox PSA’s skill management features to quickly locate all employees who possess a certain skillset. If a project calls for a database administrator, for instance, a business can quickly pull all employees who possess that ability and choose resources from that list.

Report Expenses

One of the most grueling tasks in project management is capturing billing information. Workers can track every billable hour worked on paper, but collecting that information into a report-friendly format is time-consuming and often frustrating.

With Tenrox PSA, all timesheets and expense reports interact with the rest of the system. Tenrox PSA’s Time & Expense module includes Leave Time, Review & Approval, and Multi-Tax/Multi-Currency. Inside this module, supervisors can approve time and expenses easily.

Accurate Billing

Tenrox PSA doesn’t just help businesses manage and track projects. The system also invoices and bills clients once the work is complete. Because all systems are interconnected, errors are less likely and invoices are issued more promptly, helping businesses get paid more quickly.

The system can be set up to issue invoices once certain budget thresholds are reached, with sales tax implemented as directed by the company. Time tracking is pulled from the information logged by employees and approved by supervisors, so invoices will always reflect the latest information.

Integrations

Tenrox PSA integrates with the wide variety of applications businesses use to manage projects today. This includes Microsoft Project, which can be replaced by the myriad of project management and tracking features offered by Tenrox PSA. Whether a business wants to export or exchange data, Tenrox PSA offers Quick Connect integrations to major third party solutions such as ADP, SAP, Oracle, Paychex, QuickBooks, Salesforce.com, Microsoft Dynamics and many more. Tenrox PSA also interacts with other solutions in the Tenrox family, including its project workforce management.

Pricing

Tenrox provides pricing on a personalized basis. To try the software for free, visit the Tenrox PSA website.

Bottom Line

  • View workflows to ensure projects are on track.
  • Determine in advance which team members are available to work on projects.
  • Track time worked on each project.
  • Create invoices and bill clients.
  • Workflow-driven architecture makes projects easy to visualize.

Videos

Jonathan Schreck

Bumpy Start but We've Found Our Groove and Great Partner

21/12/2016

We encountered some obstacles shortly after go-live that were unexpected, but the Tenrox team from support, services and development have really partnered with us to get everything working to meet our needs. Looking forward to further leveraging the tool through future software development.

Pros

Focused on and geared to help run professional services businesses

Cons

TPP is old, outdated, and not geared to meet the ever-changing business needs of today. Online Planner should resolve this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Tenrox PSA Solution

The functionality is robust but existing tool interactions require lots of manual effort. Be methodical in defining organization priorities and allow the tool to help the business manage these.

Source: Capterra
Helpful?   Yes   No
Read more
James Goodwill

Always a first class service

20/12/2016

From the initial implementation right through to BAU support and routine upgrades, Upland's Tenrox has been ideal for our organisation.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Shannon James

Tenrox leads with Customer Service

23/08/2016

I've used Tenrox for a couple of years now through my job. Tenrox is an easy to use intuitive application that has enabled my organization to simplify our management of expense reporting and tracking timesheets.

Pros

Im able to cut time spent on data entry and invoicing while accelerating my processes for invoicing and expense reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Tenrox PSA Solution

The flexibility of this application and the customer support is really what makes it stand out from the rest of the rest.

Source: Capterra
Helpful?   Yes   No
Read more
Robert Francos

Great PSA software that is easy to use

22/08/2016

Great PSA tool. There are many features and functionality that allows me to work with clients to help track resources, costs, and expenses. The tool is easy to use compared to most others in the market. It's definitely worth checking out.

Pros

Ease of use - Able to quickly learn the different functionality and features and use the tool without much difficulty.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan Bisson

Best well rounded PSA application

17/08/2016

The team at Tenrox is great to work with and the recent improvements to the user interface make it a breeze to use. As one of the longest running leaders in this market I highly recommend people evaluating service solutions to take a look.

Pros

Ease of use, ability to integrate to all our back office systems and the support from the services team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering Tenrox PSA Solution

Make sure you ask about all the ways you can use the product to help increase your business. I found them very willing to share advice form their 20 plus years of experience. Something the others can't do.

Source: Capterra
Helpful?   Yes   No
Read more
Tyler Brown

Intuitive interface that our users found easy to adopt

16/08/2016

This tool is flexible enough to function the way our organization does business. It has enabled us to better forecast expenses and resources with custom reports. In addition, project invoicing has been completely streamlined and we now have real-time access to invoice and budget data, which was lacking in our previous system

Pros

The mobile app is easy to use and allows us to capture detailed timesheets while on the road

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Elaine Pajaro

Tenrox experience - TODO1 Services Inc

09/05/2014

Tenrox is an easy to use tool for all type of role for our company. This tool is intuitive and does not require exhaustive training. Tenrox suite provide enough modules to manage projects, portfolios in terms of Hours, Cost, Billing and interact with other tools like SalesForce or Quickbook to make easy the information exchange among them. TPP tool requires improvements because present frequent bugs that make project managers plan tracking difficult to manage and publish to Tenrox. Overall TODO1 Services is satisfied with the tool because help to automate projects planning ad controlling process across the organization participant roles/users providing accurate and online data and reports.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michael Holzapfel, IT Manager

Excellent PSA application

20/03/2014

Our company has been using Tenrox for the past two and a half years. The application has been extremely useful in gathering information for the billing of clients, both internal and external. We've also been using the Resource Scheduling module for the past year, which combined with the time entry module, really gives a detailed actual vs estimated view of how our resources are utilized. Being able to schedule projects/jobs also gives us the added ability to produce hard numbers to justify additional headcount as work dictates. As with any time entry system, this really requires the buy-in of management to ensure data is entered and verified.

Pros

The latest version includes a new, contemporary UI and increased compatibility with all the major browsers. LOADS of reporting options

Cons

Some of the advanced functionality requires software plugins/add-ons. Would like to see this deprecated eventually.

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Marik

my favorite application to use and share with others

18/03/2014

I have been implementing/maintaining the Tenrox application since 2006 with over 1600 active users worldwide. All users from standard to VPs use the tool to maintain time reporting and "HR" policies. Project Managers use the tool to understand resource time. It is the easiest software to setup and train new users to use. I have users that jump in without formal training. I have been able to satisfy the business needs without any customizations. It is the only application that satisfies our government compliance for time reporting.

Pros

Easy to use Easy to maintain Easy to configure Easy to train - usual over the phone Able to satisfy variety of situations based on location - only show what the user needs

Cons

I'm no expert on SQL databases, that knowledge would help to create new custom reports.

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
Read more

27/10/2016

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10
Source: GetApp
Read more

Who is Tenrox PSA Solution For?

Tenrox PSA is ideal for businesses offering billable services and that deploy a variety of projects utilizing a workforce that is either on the road or in multiple, dispersed locations . However, even businesses with no offsite team members or contractors can use Tenrox PSA to keep track of all projects and resources. Managers can log into the software at any time, using either a PC or mobile device, and find out where each project stands.

In Project Central, businesses can see which projects are coming in at a given time. This facilitates the process of allocating resources and setting budgets because project managers can look at when workers will be available to work on a new project. This will help ensure work is allocated evenly, rather than having one team member overloaded while another searches for something to do.

Read the full GetApp Analysis