Tickd Pricing, Features, Reviews & Comparison of Alternatives

Tickd

Project & ticket management tool for teams

4.7/5 (10 reviews)

Tickd overview

What is Tickd?

Tickd is a web based project management tool that enables teams to organize their work into projects, milestones, and tickets, as well as manage tasks and collaborate effectively. Tickd provides a mobile responsive interface and integrates with tools such as email, Slack, GitHub, and more for seamless communication and collaboration on projects.

The Tickd dashboard provides teams and individuals with a high level view of all project activity and progress across the organization. Users can set milestones by grouping together tickets with common goals and deadlines, as well as tag tickets independently across milestones and projects for clearer insight and reporting. Tickets or whole projects can be followed by subscribing to them individually to receive all updates on relevant ticket activity. Notifications can be customized using fine grained controls, and users can reply to tickets, view updates, and give feedback in one place via their Tickd inbox.

Customizable reports provide teams with the ability to track activity and boost project management, and each report can be exported into a readable and editable form to share with clients or other team members. Timesheets enable users to track their team's billable hours on work completed, which are fully integrated into reports. Teams can also create and organize all documentation within wikis using markdown syntax. With Tickd, each organization receives a custom URL as standard, and all data is stored and encrypted using the AES-256 encryption algorithm.
www.codearcs.io

Pricing

Starting from
$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe

Supported languages

English
Tickd screenshot: See all ongoing projects at a glance via the Tickd dashboardTickd screenshot: Get a detailed overview of each project including milestones, tickets, fixes, and moreTickd screenshot: Group together tickets with common goals and deadlines to create milestonesTickd screenshot: Begin discussions to comment on tickets and collaborate with colleagues

Tickd reviews

Excellent
7

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.6
  4.6
  4.6
Alan Williamson

Gets the job done

Used daily for 2+ years
Reviewed 2019-06-13
Review Source: Capterra

Communicating with our clients, and trying to do this with email, loses focus quickly. By keeping focus on a single task, we can keep the communications on point.

Pros
There are many project management tools around, but this one is focused on GTD principals and managing the work of tickets between team members. The real killer feature, is its deep integration with email, the fact we can have clients interact with our team by simply replying to an email is the single most feature that makes it all work.

Cons
There is nothing. Sure there are smaller features, who doesn't have that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marcus Fernström

Great project management and ticket system

Used daily for 2+ years
Reviewed 2019-04-15
Review Source: Capterra

I've used it for years as a software engineer working on tickets as well as project management, dealing with milestones, tickets, timelines, time tracking, etc. I've also use Jira and others but I keep coming back to Tickd, I like it much better.

Pros
It's quick to get to your daily continual tasks like creating and updating tickets, it's easy to generate reports and overviews. It works well for Agile and SCRUM, or just tracking statuses if you prefer that.

Cons
Some features require extra clicks to get to, but the TickD team has been very responsive in making things easier to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Suhas Jangoan

Tick'd - Love the name

Used daily for 2+ years
Reviewed 2019-06-13
Review Source: Capterra

Prioritize and manage daily work.

Pros
It is customized well to cater to the firm's needs like creating tickets via emails, svn integration etc

Cons
It's not compatible with Git repository. When the bucket list inside a project is long it's tough to move tickets around.

Response from CodeArcs


Hi Suhas,

Thanks for taking the time to review Tickd. We appreciate your feedback.

With respect to your point regarding Git compatibility, we do support Git whether GitHub, GitLab, Bitbucket or Beanstalk is your provider. If you're using a different provider or host Git on your own repositories, I'd be happy to discuss how we might best support you.

Thanks again

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Keri Wertz

My Review

Used daily for 2+ years
Reviewed 2019-06-25
Review Source: Capterra

Pros
Ease of use when submitting a ticket via email

Cons
Email formatting is not retained and because we are passing around a lot of technical information some information is lost in lack of translation.

Response from CodeArcs


Thank you for taking the time to review Tickd. Your feedback is much appreciated.

With respect to the email formatting, if you'd like to submit some examples to our support team, we'd be happy to see what we can do there.

Thanks again.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Flora Russell

Easy to use dev management and project tracking tool

Used weekly for 6-12 months
Reviewed 2019-04-15
Review Source: Capterra

Pros
Has worked great for our organization's needs. Wonderful as a project management tool to track our developments and great for system maintenance/tracking bugs. In addition to a communication tool for our team, our system users are able to submit feedback or request support. All member of our team are on the same page and know exactly what is going on at any given time. Feels like a custom system because it's set up specifically to your organization's needs for projects and user support.

Cons
I can't say that I dislike any features. One thing that I will say, is that for some people who are not tech savvy, figuring out all the great functionality and features is a learning process and may take some time. We've been using the tool for almost a year, and although I am pretty comfortable with tech and management tools, I will occasionally discover small things like short cuts and features that I was previously unaware of. But the experience has been great from the start.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tickd pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
View Pricing Plans

$15 per month for 10 users and 3GB of storage, or $165 per year.

$35 per month for 30 users and 10GB of storage, or $385 per year.

$55 per month for 75 users and 20GB of storage, or $605 per year.

$75 per month for 150 users and 50GB of storage, or $825 per year.

$150 per month for 400 users and 100GB of storage, or $1650 per year.

Price plans can be tailored to suit unique needs.

Tickd features

API
Activity Dashboard
Automatic Notifications
Prioritizing
Project Management
Project Planning
Project Time Tracking
Projections
Task Tracking
Third Party Integration
Timesheets

Activity Tracking (124 other apps)
Collaboration Tools (166 other apps)
Drag & Drop Interface (127 other apps)
Gantt Charts (119 other apps)
Multiple Projects (111 other apps)
Progress Tracking (126 other apps)
Project Tracking (123 other apps)
Reporting & Statistics (114 other apps)
Task Management (145 other apps)

Additional information for Tickd

Key features of Tickd

  • File sharing
  • Percent-complete tracking
  • Project/product planning
  • Idea management
  • Prioritization
  • Traditional methodologies
  • Dashboard
  • Ticket perspectives
  • Create and respond to tickets via email
  • Notifications
  • Inbox management
  • Reports
  • Activity tracking
  • Search functionality
  • Third party integration
  • Tags
  • Followers
  • Access control
  • Mobile friendly
  • REST API
  • Timesheet / track billable hours
  • WIKI
  • Personalized URL
  • AES-256 encryption algorithm
View All Features

Benefits

Get a clear overview of all project activity and progress across the team via the dashboard, and get all updates and give feedback in one place.

Tags help collect tickets independently across milestones and projects for helpful views and reporting.

The platform's mobile friendly design responds to small and large screens alike, meaning users can access Tickd via any device without having to download an app.

Track the team's billable hours on work completed and use the data to generate customizable reports to track activity and boost project management.

Customizable reports help organizations track activity and can be exported into a readable and editable form for sharing with clients.