Communicating with our clients, and trying to do this with email, loses focus quickly. By keeping focus on a single task, we can keep the communications on point.
There are many project management tools around, but this one is focused on GTD principals and managing the work of tickets between team members. The real killer feature, is its deep integration with email, the fact we can have clients interact with our team by simply replying to an email is the single most feature that makes it all work.
There is nothing. Sure there are smaller features, who doesn't have that.
Likelihood to recommend: 10/10
I've used it for years as a software engineer working on tickets as well as project management, dealing with milestones, tickets, timelines, time tracking, etc. I've also use Jira and others but I keep coming back to Tickd, I like it much better.
It's quick to get to your daily continual tasks like creating and updating tickets, it's easy to generate reports and overviews. It works well for Agile and SCRUM, or just tracking statuses if you prefer that.
Some features require extra clicks to get to, but the TickD team has been very responsive in making things easier to use.
Likelihood to recommend: 10/10
Prioritize and manage daily work.
It is customized well to cater to the firm's needs like creating tickets via emails, svn integration etc
It's not compatible with Git repository. When the bucket list inside a project is long it's tough to move tickets around.
Thanks for taking the time to review Tickd. We appreciate your feedback.
With respect to your point regarding Git compatibility, we do support Git whether GitHub, GitLab, Bitbucket or Beanstalk is your provider. If you're using a different provider or host Git on your own repositories, I'd be happy to discuss how we might best support you.
Likelihood to recommend: 6/10
Ease of use when submitting a ticket via email
Email formatting is not retained and because we are passing around a lot of technical information some information is lost in lack of translation.
Thank you for taking the time to review Tickd. Your feedback is much appreciated.
With respect to the email formatting, if you'd like to submit some examples to our support team, we'd be happy to see what we can do there.
Likelihood to recommend: 7/10
Has worked great for our organization's needs. Wonderful as a project management tool to track our developments and great for system maintenance/tracking bugs. In addition to a communication tool for our team, our system users are able to submit feedback or request support. All member of our team are on the same page and know exactly what is going on at any given time. Feels like a custom system because it's set up specifically to your organization's needs for projects and user support.
I can't say that I dislike any features. One thing that I will say, is that for some people who are not tech savvy, figuring out all the great functionality and features is a learning process and may take some time. We've been using the tool for almost a year, and although I am pretty comfortable with tech and management tools, I will occasionally discover small things like short cuts and features that I was previously unaware of. But the experience has been great from the start.
Likelihood to recommend: 9/10
$15 per month for 10 users and 3GB of storage, or $165 per year.
$35 per month for 30 users and 10GB of storage, or $385 per year.
$55 per month for 75 users and 20GB of storage, or $605 per year.
$75 per month for 150 users and 50GB of storage, or $825 per year.
$150 per month for 400 users and 100GB of storage, or $1650 per year.
Price plans can be tailored to suit unique needs.