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Unanet vs ConnectWise Manage Comparison

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Overview

Unanet is an integrated project management solution which offers tools for resource planning, accounting, workforce collaboration,...

Category Leaders

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

5

4

3

2

1

25

22

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

76

72

30

6

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

What I like most about this software is the ability to go back and change things if there is a good reason.
Unanet is very user friendly and on the off chance you can't figure something out their support team is right there to help you and in a timely manner.
Very intuitive and easy to use. They also have outstanding customer support and training.

Pros

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.
Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.

Cons

The only complaint that we have about Unanet is that the 'Project Costing Reports' do NOT break out costs by task.
Very Poor SW Update Test and Verifcation Before Release.
Rollout was difficult, and there were a lot of setup decisions to be made without a full understanding of the functionality implications.

Cons

They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.
ConnectWise hasn't made it to the 21st century and private equity is destroying the company.
Interface has been ignored for a long time - its universally uglier than ALL of its competitors.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features56
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Availability Management
  • Barcode / Ticket Scanning
  • Billable Items Tracking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Invoices
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • ERP
  • Email Alerts
  • Email Management
  • Employee Database
  • Employee Scheduling
  • Event Tracking
  • Expense Tracking
  • File Management
  • Financial Analysis
  • Financial Management
  • Forecasting
  • Gantt/Timeline View
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice History
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • License Management
  • Live Chat
  • Maintenance Scheduling
  • Milestone Tracking
  • Monitoring
  • Multi-Currency
  • Multiple Billing Rates
  • Network Monitoring
  • Online Time Tracking
  • Opportunity Management
  • Overrun Reporting
  • Overtime Calculation
  • Patch Management
  • Percent-Complete Tracking
  • Performance Metrics
  • Pipeline Reports
  • Planning Tools
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Tracking
  • Project Accounting
  • Project Management
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Receipt Management
  • Reimbursement Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Returns Management
  • Revenue Recognition
  • Role-Based Permissions
  • SSL Security
  • Sales Forecasting
  • Sales Reports
  • Sales Tax Management
  • Scheduling
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Skills Tracking
  • Spend Control
  • Status Tracking
  • Stock Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timeline Management
  • Timesheet Management
  • Vacation/Leave Tracking
  • Warehouse Management
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management
  • Total features138
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Availability Management
  • Barcode / Ticket Scanning
  • Billable Items Tracking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Invoices
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • ERP
  • Email Alerts
  • Email Management
  • Employee Database
  • Employee Scheduling
  • Event Tracking
  • Expense Tracking
  • File Management
  • Financial Analysis
  • Financial Management
  • Forecasting
  • Gantt/Timeline View
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice History
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • License Management
  • Live Chat
  • Maintenance Scheduling
  • Milestone Tracking
  • Monitoring
  • Multi-Currency
  • Multiple Billing Rates
  • Network Monitoring
  • Online Time Tracking
  • Opportunity Management
  • Overrun Reporting
  • Overtime Calculation
  • Patch Management
  • Percent-Complete Tracking
  • Performance Metrics
  • Pipeline Reports
  • Planning Tools
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Tracking
  • Project Accounting
  • Project Management
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Receipt Management
  • Reimbursement Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Returns Management
  • Revenue Recognition
  • Role-Based Permissions
  • SSL Security
  • Sales Forecasting
  • Sales Reports
  • Sales Tax Management
  • Scheduling
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Skills Tracking
  • Spend Control
  • Status Tracking
  • Stock Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timeline Management
  • Timesheet Management
  • Vacation/Leave Tracking
  • Warehouse Management
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations2
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations88
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk