Unifize Reviews

The open environment to build and link everything, I am constantly evaluating a laborous or paper/email based systems to find opportunity to push it through unifize and through that linkage have visibility of my organization from very high levels all the way down to an individual lot of product and everything in between, within a few button clicks and seconds I can accomplish what used to be running around for hours from person to person or file cabinet to file cabinet to compile and review

I hope the pdf report generation features can get more streamlined and allow the user (me) to rapidly build and generate our own reports.

Unifize has been a wonderful company to work with from Day 1. Their customer service is above and beyond anything I have ever seen before. Implementation was quick and easy. All processes are completely customizable, with no out-of-the-box solutions. This ensures you can mold the system to fit your current processes to keep them streamlined and effective. Further, because Unifize is such an adaptable platform, implementation of new features and processes takes effect almost daily, truly allowing for real-time process improvements.

Unifize has been a great partner, ensuring any features we deem necessary are on the horizon. While a rough version of workflows is in the system, this feature is already being further developed for an enhanced customer experience.

Unifize helps us keep each work flow across departments in our business organised with defined start times and end times, ensuring no critical part of the process is missed. It is a great way to interact with colleagues focusing on TASKS and completing them correctly and in a timely manner.

The UI could be easier to read and interact with. It sometimes has glitches, but less so.

Great interface and potential for Dashboard automatization

easier templates - or learning curve - for reports and data mining

The software is very intuitive and feels very much like a social media platform. The process is driven by conversation involving only the right people on the team. The flexibility of being able to design and develop a process flow for each process that best fits your environment is a huge plus. The availability of an App for mobile devices allows our sales team to be more involved while they are on the road visiting customers.

Early on we had concerns over how to manage sensitive documents, but Unifize was able to develop a process that provided a secure cloud location that our company manages who has access to.

Hi Tedd thanks for your review and for your ongoing push to improve our security...thanks to you we are now ITAR complaint...

I love that the software allows you to create and link processes together. Even within the conversations, you can manage the flow of the process. There is always an owner so there is no question on where the process is at and who owns that given process

The more data you have the slow some aspects of the software can be to load, but that can be avoided by searching for occurrences instead of browsing for them.

Thank you for taking the time to review us, Gabe. We have a major upgrade planned in the next few weeks to change how data is served on the manage view that will hopefully address any speed issues...

Ease of setup and responsive customer success team. Adoption by our team was quite quick and smooth, which is always a challenge for SaaS products in India.

Would be good to allow the client to incorporate some business logic that would make aggregating data a bit easier.

It is a very easy-to-use platform and customizable with great customer support. It helped break down barriers with some managers since we are now able to track and trend different quality metrics and share with upper management.

There are some (albeit very few) instances of server issues and cannot access the site.

Hi Isabel - thank you so much for this review...we are aware of the server issues and they should be eliminated shortly...

Simple and intuitive UI. Easy to implement, change and update. Great for processes that are too complicated to put into an ERP

The dashboards and documentation need some improvement

Thanks Venkatesh - we really appreciate this feedback and are working on improving the dashboards and documentation as we speak.

The fundamental architecture of the application.

In the adoption phase, I would focus on-boarding at the highest level of tasks/projects until usage is routine and the user base is adopted, rather than start with simple/lower-value processes.