It has given us ability to plan, manage, and measure work based on data which helps organization executives to monitor work in real-time using the data. The most important thing is that their support team worked with us from the beginning to create a platform that best fits our job environment. Now we can easily work in teams as we are able to plan, create and share tasks and projects within the platform and most importantly Workfront was integrated with the softwares that we use on a daily basis. Another benefit is that they offer a free trial for an organization.

The vendor support team took a little bit longer in creating the Workfront platform that could best match our needs but in all it was a success and now we are good.

I love that Workfront is easy to configure and change as your organization grows. It's easy to stay up to speed with and make changes based on system changes and your organization changing. I also am in love with the reporting and custom data features. Custom forms and the ability to manipulate them to get data has been invaluable in every organization I've been in to date that has used Workfront.

I don't really have a ton of complaints if the system is configured well. Maybe that there are too many features? It can be a lot to wrap your head around but if you have the time to get to know it it is irreplaceable.

Workfront is strongly used by the project development department of our organization, it is an excellent tool to keep an organized management of the projects, keep the data about the projects updated and its reports are quite readable and well structured. The Workfront interface is quite intuitive, it is multi-platform and its ability to set parameters on tasks and projects and reflect every change in real time is simply fantastic for keeping work teams up to date. On top of that, it has an excellent customer service team.

Being such a robust tool in terms of functionality there is a certain learning curve, which can make it more difficult and take a little longer for new users to adapt to handling the software.

Workfront has allowed our department to fine-tune our projects, which consist of approx. 45-50 projects per year over three selling seasons, all working concurrently. We have been able to integrate our Product Development dept in NYC and our distribution facility in South Carolina, in order to Go to Market in a seamless manner. There is visibility for anyone who needs it and a range of reporting functions.

It can be frustrating to set everything up in a particular manner, only to have it become a 'legacy'. The challenge I've faced as the admin for my company is that it's not my full time job and it can be time-consuming to figure things out at times, or try to configure a work-around to meet our needs. The reporting has improved a lot since we started with the product 7 years ago, but there are still some basic needs that aren't met, such as the fact that there's a beautiful Milestone report, but it's not printable. It is the exact type of report that is most useful for our organization, but it's impossible to print out for our dept meeting, for instance.

Workfront has helped our team organize projects in a functional way. It allows you to group similar tasks and assign subtasks to members of your team with due dates, hours for completion, etc. Workfront also includes a built in calendar that integrates with your tasks, so if you're off on PTO or a holiday, task due dates automatically update to work around your schedule.

Workfront can be counter intuitive sometimes when it comes to time management. There are a few functionality issues that I think could be updated to better serve its users. One example of this is having to click a button to say you're working on the project, rather than just clicking once to say you've completed the project. The interface design could also be updated to be a little more user-friendly and visually appealing.

I am able to add all my projects and tasks into one location so that my team is aware of what I am working on and my clients can see where their project stands. This is very helpful in case something happens, we often say, if we get hit by "the bus" someone will know where my project is and what to do next.

It was a rough start. The account rep(s) that we have had were not very good at making sure we were happy as a customer or if we had a need. Since we got our remote system admin, it has been amazing. We love our rep!

Workfront is a fantastic, adaptable project and resource management system. If you have diverse needs across your org or company, it is the product for you. It can be fully adapted to very disparate teams. I find new features and functionality every day.

Because it’s so able-to-be-tailored, a high-quality implementation can take a looong time, but their implementation services are fantastic

It helps streamline work. A business that runs more efficiently is going to be the leader of the pack.

I think resource mapping could use a touch more work. I'd love to see a heat map.

I use Workfront software to manage my analytics workflow which is part of the larger marketing campaign projects. My favorite feature of Workfront is its ability to search all projects by specific keywords such as name of vendor, product or brand which my marketing team is trying to promote. And, the feature of summarizing all the projects in one page with my name assigned to them. So, I can quickly find a project I need to work on as well as prioritize it. I also like the feature of getting an update in my email that a new project has been assigned to me by my marketing team, so I know I need to start working on a new project. Support is great. All these features make me more productive in my role of a web analyst.

Workfront interface is not very user friendly so it takes time for a newbie to first train on it before adopting it. The scale of project completion from 0% to 100% is not very accurate because I had to leave it on 0% for some of my projects for me to know that those projects are not complete before moving on to the next set of new projects. I was unable to print the milestone report so I could share it with executives. I also struggled with the limited ability to globalize the comments, so I was having a tough time tracking a conversation.

I like that it has different packages fit for any employees management/organization needs.

I do not like that you have to fill out a form to try/sample the software.

Going from using four different platforms to manage the intake, planning and execution of projects (ServiceNow, excel, Smartsheet and Microsoft Project) down to 1 single platform has been a life saver for the teams that I am on for my company. We were able to train our submitters on one system, built our own workflows, and then turned around and trained our PM's on the same system. One Pro I love is that we can make changes and enhancements on the drop of a hat (well, with planning and thought ahead of time), versus ServiceNow, where it took us 2-3 minutes to simply change a field name. I also enjoy the time and attention that Workfront has given to my company, they listen well and problem solve along side us, not just for us,

We are still in the Legacy Resource Planner because we have set up our job roles for each team, so the legacy system lets us set capacity estimates when planning projects (for example, Our Integration team is all under Integration job role, but we allocated 10% of their time in our resource planner towards discretionary projects, which allows us to better plan and prioritize this huge bucket of work). There is no way for us to set capacity %'s for job roles in the new system, without creating new job roles.

I really like the organizational elements. Building templates takes a lot of time, but once they're built, it makes it easy for bulk editing and converting requests into projects. When it was first implemented, the company wasn't on board outside of the Marketing department. After attending Admin Boot Camp, I created a staff training program and now user adoption is much higher. I especially love the legacy of projects. You can refer to previous years for recurring events/projects. Your support team is very nice and professional. Lately your team has offered calls after submitting tickets which I greatly appreciate it. It makes it much clearer on both ends. Also love that all documents, updates, etc. live in one place and not in dozens of offline emails!

The new Home isn't fantastic. There are still a lot of limitations, so the number of clicks are still the same as the legacy version. For example, if they want to refer to a document in the task, they have to click into the task. Also, there's difficulty in seeing all updates made in the task so if you need to reply to a thread, you can't do it. At least our users can't.

-The ability to customize the software to fit within your business operations. It's not a one size fits all where you have to modify company operations to fit within like other PM software. -The reporting functionality and the ability to build custom reports -Once you learn how to use it and get to know the intricacies, textmode is AMAZING! It allows you to build very custom reports, templates, fields,...

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-We submit enhancement ideas or tickets to the product team and feel like they always just get lost in the shuffle. There are a lot of things that we could use but I guess other companies or Workfront don't see the value so our ideas are very slow to be added to their Product Roadmap or come to market. -It's not the cheapest on the market, that's for sure. -There is somewhat of a learning curve for new employees at my company trying to learn the software just because it is SO powerful. -There could be better integrations, specifically with Git.

I have been a Workfront user for a few years now and am a big proponent of this project management tool for several reasons. 1) I find it very intuitive for users to use 2) It is easily customized based on the needs of your users 3) The reporting feature is worth the price of admission itself 4) Their support team is quick to respond and the self-help area is robust so you can find an answer to...

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Setting up can be time consuming if you don't already have a process in place. Do your homework and dedicate the time to do it right before launch or else user adoption can be difficult. Plan on user adoption to be your biggest hurdle as people are uncomfortable with change. Make the Workfront trainings mandatory before use.

There's a lot I love about Workfront. As someone who works on the creative services side of the business, Workfront allows for an orderly intake process using its custom forms (a questionnaire) that allows the project manager to identify the exact asks that are being made. Workfront allows us to easily flip requests into full blown projects, using its task feature to assign each user their own role in the larger project. From a creative perspective, I can use agile project management and set tasks to happen concurrently, or waterfall project management and customize tasks so that one task cannot be started until the previous task is complete. Overall, Workfront offers a really clear process that creates the accountability throughout my team's creative process.

The software definitely takes some getting used to. There's a good amount of onboarding that usually takes place to learn the terminology (tasks vs project, dashboards and reports) and from my team's perspective we used our onboarding sessions to customize dashboards for each section of the team. The copywriters have their own dashboard and the designers have theres. So although the complexity is a con, it offers good potential for further customization.

Logging hours is not painful (as it actually sounds), there are several choices to input them and it’s quite easy to get used to the habit. The collaboration features are very good: comments, sharing if documents, approvals... Work requests via assignments are clear and provide accountability. Integrated document proofing and versioning is a must for any creative department and this one works really well. Workfront support is quick and responses are elaborated, always providing a workaround if there isn't a functionality to match your need.

Reporting is a bit limited; while basic reporting is completely fulfilled and you can present the information in clear graphs, when you try to create complex relations (historic vs forecast, capacity vs demand) things get more complicated, there are limitations and you need workarounds to obtain the desired (or closest to the desired) information. Sharing of information is cumbersome; although you...

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Workfront is quite versatile for tracking projects and larger workflows. We use it for individual projects, ongoing work efforts, and even tracking ideas for future development. Other areas of our business use it as a request queue as well, which helps us to put in requests with our communication team and even log suggestions for office improvements. A decent (but not mindblowing) reporting suite with text and simple graphic output helps share status updates.

The reporting suite could allow for a bit more freedom; it feels slightly stilted when trying to use it. I also was not a fan of the option to have the software tell you that you're on track or behind. I prefer to assign the status myself as I'm involved with the project more intimately and have more of the big picture. Fortunately that's easily changeable in the project settings. The real cons are honestly self-induced. The temptation is there to track all the minutiae of every little bit of the project. And you certainly can... but it ends up being counterproductive as you spend more time updating than doing. Keep your items lofty and you'll avoid that trap.

What I like most about Workfront is the visibility it gives to employees and project managers as they navigate a workload from week to week. If 10 people are working on the same task, they can communicate through Workfront channels with respect to questions, concerns and updates. And everything is documented. So, if a conflict arises, we can just go back through the Workfront thread and see what happens. Documentation is so important, especially when you have dozens of projects going at one time.

It was tough to learn. After a year, I still did not feel like I had it figured it out. The workload queue setup felt wonky to me and I would often grab work from the wrong places because things weren't clearly marked. Also, and maybe this is on our company's IT side of things, it seemed to crash with a certain frequency, or would not normally be available.

It is very configurable and encompasses the best of both worlds: the traditional project management structure (the project has a life of its own and contains many different kinds of objects), along with lighter object-oriented workflow (comments and approvals associated with specific documents). My product team is very responsive and I've had really great experiences with the remote consultants and help desk. Service is really excellent.

Given the crazy pace of my daily reality, I wouldn't mind a slower rate of change on the product itself. Change is a good thing, and most of them are good, but it changes so frequently that it feels like my team just gets used to the new features and ways of interacting with the product, and then it changes again. Among the things I like LEAST: -it is impossible to expose the actual file name of...

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We have produced hundreds of events and this software is essential to keeping us on time and on budget. The entire company uses it for everything from resource planning, event workflows and automated approvals, to our company-wide operations calendar and staffing. Being able to create customized dashboards to track, in real time, the progress of all of our ongoing projects has led to increased collaboration...

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Because the platform is so robust there is a healthy learning curve for new employees, dedication to training and maintenance across the full company is needed for successful adoption.

The work tracking, communication and reporting capabilities. Reporting is a misnomer because it's more of a screen view that allows you to dive deeper into the report and the objects in the report. The Communication methods of being able to comment on objects and allow people to respond via email and still append the reply as a log in the object has been a big win for us. Even naysayers now love the product in our organization. The reporting is so powerful I instruct users to develop their dream scenario and I can usually deliver what they want.

From time to time it can get glitchy. They've made great improvements on this over the years and I've had the same issue with other products too (i.e. MS Project used to crash on me once a day). But for the complexity of the product and all the functionality it delivers, it's a very small percentage of time that this occurs.

The interface and usability of the product is second to none. We've been using the software since 2009, choosing it because of the easy-to-use interface. The product has gone through numerous redesigns of the interface, and things have just gotten easier with each release. Our users really like it, and there is a quick turnaround in terms of getting started and using the product. The functionality of the software also gives us more than just a shared Gantt chart for projects. It really has given us the ability to manage all our work and be more productive.

The vendor assigns customer success coordinators (CSCs) to each customer which is basically an account rep. The company itself has gone through various leadership changes, and as a result there has been many reorganizations of the staff. As a result, we have had many different CSCs and really have not had the opportunity to get to know our representative and our representative getting to know us well. Everyone has been great, but the inconsistency on account reps gets frustrating.

Workfront is customizable and can be tailored to meet the different needs of a variety of units throughout the College. Everything can be in one place, making it easier to communicate, and make decisions. The opportunities to make improvements to process are endless.

There are too many ways to do the same things, making it difficult to train and onboard users. The frequency that things change also makes it hard for existing users to stay on top of functionality. Help and customer support are inconsistent, often pointing you to help articles that you can find on your own. There are many tips and hacks to the system that are almost impossible to find or figure our on your own, and the only time you really learn about them is at conference when you connect with amazing Workfront consultants or attend some great sessions.

The software is extremely intuitive, very interactive and intelligently designed. It supports the many different approaches to work management and is highly flexible. The API also provides endless opportunity for enterprise integrations. The reporting is very powerful. The training offerings are extremely useful. Quarterly roadmap webinars provide administrators with a great overview of future functionality. The...

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I least like the fact that the product was rebranded. I also do not like some of the limitations of the amounts of data that can be reported out of the system. While the reporting interface is very powerful, the application struggles to provide reports when large amounts of data are being reported on. The sandbox environments are very slow, which results in very little use of them. If they performed well, they would be used much more by our users and administrators for testing. Regarding the vendor, I sometimes feel like there are known issues, bugs or limitations within the software that should be addressed.

I like this tool since it is ideal to carry out the administration of high level projects, and this is thanks to the fact that it provides the adequate tools and a configuration that is highly customizable, thus doing the management, collaboration and work in team is much simpler and more fluid, has high quality report reports because they are very detailed and easy to understand, also allows members...

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One of the things that I think I do not like is that he does not have a live chat and it would be very appropriate since the communication would be much more direct and fast, in addition to his costs or plans are somewhat confusing and to know the same You must communicate through calls with your team since they are not on your platform.