Workfront Reviews

What I liked most about the Workfront software was the ability to discuss a lot of different projects with an entire time. The communication channels are easy to follow and keep track of multiple projects at one time.

It was a little cumbersome to use at first but once you get a handle on all the tools it becomes an easy software to utilize and use on a daily basis. Great communication for a whole team that is located within several different offices.

The basic project management capabilities, the continuous innovation and adaptations we are able to implement, and how it can become whatever tool you need it to be when you set it up the right way.

I miss my old project management software's "start/stop" timer for tracking time, but apparently they are considering adding this to workfront.

Workfront provides us the opportunity to manage ever-flowing project requests, organize and integrate our internal teams and stakeholders, view project status and health from both a bird's eye and in detail, and keep everything we hold dear in one place. It also allows our teams to think outside the box, learn new skills (data analytics, HTML report coding, project management), and work collaboratively more easily now than ever. Their technical support teams are also incredibly helpful.

There are some limitations to reporting unless you know how to manipulate the reports in text mode. I wish the reporting was a little more robust "out of the box!"

It's very flexible-- you can make it do almost anything and if not, there's text mode. Workfront proof is so much better than emailing massive PDFs around.

You can make it do almost anything...really, anything. But the question is, "should you?". It's really easy to over-customize. Make sure you have a really good governance plan and stick to it. You need to resist the urge to beat the machine and make it do that thing you "absolutely can't live without", for your project manager's sanity.

Highly flexible. Easy to navigate. Love the ability to easily provide a customized front end for groups of users via the layout templates. On top of all that, the training and support is excellent!

Limited capability to track planned and actual benefits.

I have used Workfront for more than 2+ years, at 2 different agencies at which I have worked. It is an extremely complex and powerful project management software. My colleague swho are power users like it more than I do.

Perhaps the problem is that the software is so powerful - and I'm only using it for PM work, when it is supposed to be an enterprise management tool. It is extremely powerful -- but also convoluted. There are multiple ways to do things. So many that I find it confusing. Training is difficult, in my opinion and the UX is not intuitive.

You can quickly and easily setup request queues to create electronic requests that can capture all the information to enable your team to have a collaborative conversation with the requesting department, assign the work, track progress, and report on it.

There doesn't seem to be a really good way to easily do high level portfolio planning for projects. Additionally, PMs have difficulty in navigating the Tasks to apply maintenance, etc. They find other apps easier to use.

-Project visibility across multiple teams - Workfront makes it easy for different groups to work on projects together & provide updates through the system, so all your project information is gathered in one place. The project details page & updates become your one source of truth when tracking why a project became late or who made decisions about certain project aspects. -Project templates - The ability to create project templates makes opening new projects a breeze & quicker manipulation of due dates

-Resource allocation - I think that the process of bulk assigning users to project tasks is a bit clunky, but I still like the feature. It feels awkward having to leave your project, go to a different tab, and navigate through several more clicks to find where to bulk assign all of your project tasks.

I loved the openness of the platform. Had a solid API to integrate with other components within our department. The ease of use was critical to user adoption by our group. One training session and the use base was off and running and updated. Dashboard and reporting were exactly what executive stakeholders needed to see and enriched our status meetings

What i liked least was the integration it was kind of trial by fire. At the time workfront wasnt assistting in any integrations, but for our company to inregrate we had to learn some new code but once we figured it, it became a foundation to build other integrations.

For me, as a Creative Services PM, my favorite thing about Workfront is being able to have a highly customizable way to uniformly intake project requests. The ability to also have an in-system proofing tool is invaluable -- it helps to keep our stakeholders accountable and it streamlines our proofing/feedback workflow.

There's so much to learn -- our organization is 1.5 years in and I'm still just scratching the surface of WF's capabilities. This might be one of those strengths veiled as a weakness, but that's my main pinch point.

I really like it's sleek organizational toolset. They system with predecessors is great, and takes a lot of pressure off of staff having to keep everything sorted in their memory. ProofHQ is fantastic.

I know they mentioned this at the Keynote, but it is annoying to have the interface change so much. Including the new interface that will launch this summer, Workfront has changed 3 times within our year of adoption. This makes it VERY hard to get our freelancers onboard with using the system. I am glad the system is being improved, but you may want to initiate a policy wherein major interface changes only happen every year at most.

I really like the implementation set up process. A Workfront team member worked with us to really understand our process and how best to customize our set up for the most efficient views and forms for our work.

Honestly - the help site and it's articles it too vast. When I have a topic I search for I end up going down a rabbit hole to find answers and I come up with an unclear answer. My solution for this is to call customer support and they are very fast to direct me in the right direction.

It is a great way to organize lots of project management information in one place and have capabilities to report on them.

Reporting options could be more robust and I usually feel like I know more about Workfront than the people assigned to any tickets I open so I really have to rely on the community for support.

User interface is intuitive and collaboration is easy using updates. Reporting tool is robust and online help articles support customization, easy to follow directions even for non-technical users. Product is constantly being improved and updates don't disrupt day-to-day activities. Provides us visibility into our projects and portfolios that we didn't have previously.

There are some settings that I would like to be able to configure as a system admin, but I can't. For example, only items from Current projects appear in My Work, but we track work at earlier stages of a project, before it has been approved.

Workfront is a great enterprise project management application. While there are a lot of project management tools out there for small businesses, Workfront takes into account the complexity of large organisations. This project management application is your best bet if you are running project management in a large organisation. It is feature-rich and supports different permissions levels which is necessary in large organisations.

Set up is not as straight forward as one would like. This is probably due to the high level of customisation available on the application. This I guess is to be expected with any implementation for a large organisation.

It is indeed our system of record for all marketing work. System provides full transparency,(thus also help with accountability) but importantly enables collaborative working across several organisations - we do not just use WorkFront within ICOn but with our agencies - it's truly a collaborative cloud based work platform that has driven greater efficiency and output, which in turn has helped undermine greater marketing impact.

UI can be confusing .

I really love that Workfront allows you to create a work back that is also a task manager! The way the system also allows you to upload files for review, add feedback and approve makes project management much more smooth.

One thing I feel can be optimized is the concept of tasks vs. requests. It can get a wee bit confusing. I wish the tool allowed a resource chart pulled from the Work Back Schedule/Task LIst.

Workfront really listens to its customers. We've had the software for a few years now, and it continues to get better. Changes are implemented in a thoughtful manner, and the opportunities to customize the system for your organization's needs is really unique.

It can be difficult for users to keep up with the amount of email notifications sent, so focusing on a more streamlined way to notify users about what they really need to know about would be helpful.

Workfront allows common workflows to be built into templates. As those processes are improved over time, the template can be updated to capture learnings for future projects. Workflow tasks and due dates are clearly assigned to individuals or teams. Predecessors are included based on requirements and past experience. Having templates ensures we are not inventing a new workflow every time a new project is launched.

The software has a learning curve to gain proficiency. I believe the learning curve is getting easier with some recent improvements to support new installations and training. The addition of Fusion should reduce some of the learning / expertise needed to integrate with other software, which will increase value and adoption.

I like how we can find all of our projects in one place. It is easy to communicate and send notifications. It is also simple to update the status of projects, edit them, and edit the required content for submitting projects. It is a great asset to our creative team.

At times is is difficult to identify where to find our projects. As of now, there are two pages that display your current projects differently, and that can be confusing. The interface is also outdated.

I like that Workfront is cloud based and very easy to use. Workfront provides collaboration on projects which is critical to a projects success. Workfront also gives everyone high level visibility into their projects down to the smallest detail. No more spreadsheets for me!

I really have nothing that I dislike about Workfront. They are improving the application throughout the year with maintenance updates and system upgrades. You also have an opportunity to submit a product idea to Workfront, once reviewed it could be implemented in their next upgrade. I submitted my first idea last year and they took my idea into consideration and put in planning. I received a notification first of this year that my idea has been submitted to production.

I love how Workfront is able to store every facet about a project: proofs, comments, tasks, documents. It makes it very easy to locate everything you need for a specific project. Workfront also works in conjunction with a lot of third-party software like instant messengers or content management software that your company may already be using. It can handle the workload of a large or small company.

There is a lot of back-end setup that could take weeks or months to get trained on because each version has to be designed on what each company needs. Customer service is not as responsive (speed) as I would prefer, but they are always helpful when they get back to you.

Workfront is one if the most comprehensive work management solutions out there. Regardless of what business sector you're in, there is truly a use case for capturing and managing your work within Workfront.

Because it is so capable, it can be overwhelming for first-time users. Workfront is by far one of the easier systems to onboard when compared to other PPM and work management solutions, but it needs solid training and communication plans in order to achieve good adoption rates.

I like the ability for multiple users to have full visibility of projects, tasks and timelines and to loop in other stakeholders as necessary. We have also made great use of the ability to proof and approve documents using the proofing tool and using the DAM for finalising pieces of collateral.

It feels like reports and dashboards are overly detailed and cumbersome to achieve. Also distilling email notifications into what people actually need can also be difficult.

Easy to implement - we set the system up and were in full production mode in just over two weeks. Extremely easy to use - the new Outlook add-in which is part of the R16 release provides a very simple and easy-to-use interface for "Team Users". It simplifies updating project tasks and is so easy to do from within the Microsoft Outlook application on your desktop. Easy access- The Outlook add-in,...

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Support service - while we have not had many issues with the system and the ones we have had have not been very serious, the support has not been stellar. We are located on the east coast and a problem reported in the early AM on the east coast may not get any attention at all until late, late afternoon on the east coast.