Workfront Reviews

Very robust and customizable. I can report on ANYTHING.... and the people are soooo kind and easy to work with. Very responsive.

There is no way to bulk edit existing projects and link milestones to tasks. I have just learned about milestones, and I have updated my project templates to include them, and linked the milestones to individual tasks, but for existing projects, there is no easy way to add that feature for easier reportability

I really like the scheduling function, the milestone paths and the request queue feature. I like the notifications. I really enjoy the classes. They've been really helpful. Some of the educators are really amazing. Our reps are super nice and helpful! We're currently in the implementation phase, so there's still a lot to discover.

It would be great if there was an easy start guide/cheat sheet that we can give our current staff who will use Workfront at a very basic level. It would also be useful to give to new staff as part of orientation. Not everyone will have time to take all the courses. The interface is a little dated. I think that some things that should be easily found are buried. There are also some bugs... And some...

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The ability to configure the product to what fields I need for my specific organization.

I feel the reporting functionality is limited at times. Only being able to go 3 layers deep with reporting can be frustrating when I have upper management having certain expectations from what they were advised during the sale of the product.

It provides a user friendly way of obtaining project visibility and also drives accountability across delivery teams. I was responsible for lobbying for Workfront within our business and this has shown clear benefit and results.

Reporting could be more user friendly; would be great if dashboard views could be replicated as reports that could be distributed as PDF's for example. Being able to cut and splice project data would be a powerful sell to key stakeholders.

Workfront has allowed us to customize our environment to make sense to our company culture and workflows. We are able to give transparency to the team as to what everyone is working on and how things are progressing. Our team is constantly finding different ways to use the tool in various workflows in our Marketing team.

The UX is a little clunky and requires a lot of clicks. I believe this is in their product roadmap for future improvements.

The software is incredibly robust. It is capable of so much! I love the reporting and all of the custom fields that help us create and report against what we want/what is important to us and that it can be in the hands of the users without requiring a technical developer.

Because the software is so capable it is difficult to use for non-project managers. The learning curve is big but once someone knows their way around it is incredibly powerful!

Ease of use. Transparency, top down and bottom up. Proof HQ integration is a huge help/time saver.

Doesn't always play nicely with Macs (Outlook plugin).

Workfront can do so incredibly much for project management! It's an amazing tool to expose the realities of your project when used with fidelity.

It has so much to offer that it can be overwhelming. In some ways a scaffolded approach during adoption to avoid getting stuck in the heavy details would be beneficial.

Ability to customize options for users Ongoing development Listens to users/customer feedback to make continuous improvement

Often more than one way to do something which an be overwhelming and hard to train on Some features our creative teams' previous software not supported\ Personally I sometimes struggle to find the answer to queries quickly

Clean interface, ability to customize based on our specific business needs. I like that it keeps communication with requesters and the actual deliverables all in one place. Our associates find the time tracking aspect pretty simple.

Often it's a lot of clicks to get to where I want to go. You can get lost in options with the set up. As an admin, converting the issues to projects feels time consuming. I'm still trying to understand the resource management tools available.

Enjoy the ease of timesheet reporting and deliverable tracking

I do not see any user friendly process for lessons learned tracking.

"Thanks for taking the time to write a review. We appreciate customer feedback and we're glad to hear you're having a good experience! If you ever need any assistance and are not sure who to contact, please feel free to reach out to our Customer Care team at 844.306.4357. We appreciate your business! "

I like the ability to build out a schedule for my projects and easily update the dates if the timeline changes. I can easily create reports and dashboards to update users at all levels as to the status of their work.

The cost of the software is somewhat higher than other PM tools, but the features available balance this out. We have also experienced some issues with lost functionality due to upgrades which can be frustrating for users.

Workfront is a very robust project management tool that works in an Enterprise system. Navigation for the general user is intuitive. It's easy to see tasks assigned to you and follow the larger project workflow.

Beyond the general navigation lies a steep learning curve for Admin roles and this should really be done by a professional trainer as the fact that it is so robust can slow you down if you don't know what you're doing. We also experienced occasional work day downtime which can be frustrating. Nothing too long.

Workfront is a great tool for our marketing department. We get around 20-30 requests a week which will need to be either solved as an issue or project. The minor projects require little PM maintenance which is where Workfront shines in freeing up time to manage larger projects. Easy to use and has a great task /approval reminder system. Main drawback - no undo button. It can be used for larger projects/campaigns but needs more alignment with PMBOK

no undo feature. Would like to incorporate more project management plans into system

The most useful aspect of Workfront is the ability to create relationships between users and projects. Many levels of authority and usability allows for the software to configure itself to your project needs.

The most troubling aspect of Workfront is that it has a steep learning curve. For someone that is starting to use the software, there are a lot of terms and functionality that needs to be explored that isn't as intuitive as can be.

Staff have the ability to update their tasks on their own. The reporting capabilities are great.

The tool can be as simple as you need or as complex so it's important to remove the noise if it's not necessary.

Being in production I love that I can focus on my work without staff constantly stopping at my desk for updates or proofs. Everything is in the software and it is very transparent so all clients know what stage we are at. I also like that you can use reporting to enable your team to be more efficient in future projects.

Some staff are hesitant to use the software at first, but once they see the benefits they are on board

Workfront has enabled us to work smarter. We are aligning towards making this an operational system of record in incremental steps. We are using it for time tracking, project management, forecasting and reporting. The software has great capabilities, user friendly and WF community has been a wonderful support to learn about best practices.

Resource Management functionality is complicated and we aren't able to adopt it

1. Easy to use 2. Highly customizable 3. Great Reporting capabilities. 4. Good support team. 5. Sandbox feature (you can test the changes before it gets implemented in the production instance) 6. Executing management will get a clear picture if the system properly setup and structured.

1. High Pricing 2. Setup and rollout are time-consuming. Apply proper change management principles if you are replacing a existing system with WorkFront.

I love the reporting. This software allows us to share with leadership our value and how much money we save the company by having an internal design agency. We also report how many projects come in, during what time frame and how many are considered "urgent". It's been a lifesaver for us.

It can be cumbersome at times creating new reports, etc.

The best and worst thing about Workfront is how configurable it is. You need to be thoughtful about your processes prior to setting anything up. The great thing about it being configurable is you can change it if it's not working. The Sales, Customer Support and Tech Support teams at Workfront are incredibly helpful, knowledgeable and will get you where you need to go.

It's too configurable. It can create issues if you don't understand all the interactions between the system.

Customer support is top notch. They really invest in your success.

Some reporting functionality is limited access elements.

What's great about Workfront, is that it easily tracks projects across your organization and organizes tasks into a clean and concise manner so as a user you can identify what tasks are due soon and what projects are at risk. Highly recommend this tool for any project manager.

The homepage that tracks your personal tasks and projects was not very user friendly, but with the past update- tasks and upcoming deadlines are much more clear to see.

The new update made; training and customer support are found in the same platform and are easily searchable.

The reporting; it is not self intuitive, you have to work a lot in order to understand how the different reports are created and find the one that suits your needs. For example, I wanted to create a report for templates where proofs and their versions will be created and I tried one by one all the reports until I communicated with the customer support and they told me it was the Document report I was looking for. I still do not get the logic behind how the reports are created. It should be simpler and easy for everyone to understand.

The are alot of options for tracking time, users can create their own custom dashboards, the recent update ticker on the side is a nice feature.

I would like for the interface to be more aesthetically pleasing especially with the offering of a client facing module to submit tickets/issues. With all the options to tracking time I wish there was a way to remove the other time options from the organization so it doesn't confuse another user.