The features were exactly what we were looking for regarding electronic timekeeping. Once our data/timekeeping requirements were added, the expectations were high. Their technical implementation team was awesome-- no limits to the quantity of time needed to set up. Their daily customer service team was also very helpful and resourceful --for both administrators and end users.
The app for mobile timekeeping was not impressive. I appreciated the numerous upgrades that WorkMax continued to install, but it caused a lot of downtime for real-time usage. Also, I believe, while there are a lot of good components, it just could not handle the volume of information we needed for timekeeping. Many of our issues on the dashboard and with remote users turned into a "this is the first time this has happened" scenario.
Response from AboutTime Technologies
Thank you for taking the time to leave a detailed feedback response with regard to your WorkMax experience. Honest feedback helps us make the improvements necessary to provide the #1 Mobile Resource Management software on the market. Thanks for recognizing our determination to provide the highest level of customer support available in the industry. We're giving our all as we continually strive to make WorkMax the product customers choose when digitizing their Time & Attendance, Forms and Logs and the Location and Condition of their tools. I believe most customers would agree that our recent "rework," now manages larger quantities of data much better, we hope this is your experience as well. Please accept our apology for providing a less than 5 star quality in all categories.