Professional services automation software is used by service-oriented professions such as lawyers, IT consultants, architects and other contractors to automate the processes related to managing projects and resources. PSA solutions help service providers to manage a number of business processes, including employee onboarding, sales and account management, resource and inventory management, ordering and procurement, expense tracking, time management, billing and invoicing, and financial accounting.
PSA software can be used by independent contractors and large organizations alike to gain a deeper understanding of their business operations and gain further visibility into project success. These business apps help to ensure customer satisfaction with built-in ticketing features, online order approval and file sharing.
PSA solutions can also be used as marketing tools to generate leads and track sales. You can also control the cost of projects through budgeting and forecasting tools. Time-tracking tools allow you to calculate billable hours and use various pricing models to create client-specific, branded quotes and invoices.
PSA software is used to manage expenses, often allowing you to scan, upload and archive receipts. You can also manage purchasing and stay on top of accounting with P&L generation and online document approval. It can also be used to manage employee data as well as contractor and client information.
PSA software will often provide collaboration tools in order to share knowledge among dispersed team members. These social tools can often be extended to be used by clients, providing a single platform for all project workers to share files and documents.
PSA solutions can be used to manage resources and assign tasks to team members. With resource availability views you can schedule resources and ensure the best resources are utilized for each job. You can also use these apps to gather feedback on task progress and remain updated on task completion, pending deadlines and projects that are about to go over budget.
The reporting tools of professional services automation software provide insight into the entire runnings of your business. You can get an overview of the status of your entire portfolio of projects in one place. Define the KPIs most relevant to each project and receive reports and alerts based on these for managers and stakeholders.