Verse.io Features

Verse.io

Conversational enablement platform

4.92/5 (38 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Auto-Responders
Batch Processing
CRM
Calendar Management
Calendar/Reminder System
Campaign Management
Cataloging/Categorization
Chat/Messaging
Click Tracking
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customer Segmentation
Customer Support
Customizable Fields
Customizable Templates
Data Import/Export
Data Synchronization
Drag & Drop
Drip Campaigns
Email Automation
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
For Startups
Human Handover
Interaction Tracking
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Engagement
Lead Management
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Mobile Access
Monitoring
Multi-Channel Communication
One-to-One Messaging
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Prospecting Tools
Quotes/Estimates
Real Time Data
Real Time Notifications
Real-time Conversations
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Sales Forecasting
Sales Pipeline Management
Sales Reports
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Source Tracking
Tagging
Task Management
Task Scheduling
Template Management
Territory Management
Third Party Integrations
Visual Analytics
Website Visitor Tracking
Workflow Management
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API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Auto-Responders
Batch Processing
CRM
Calendar Management
Calendar/Reminder System
Campaign Management
Cataloging/Categorization
Chat/Messaging
Click Tracking
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customer Segmentation
Customer Support
Customizable Fields
Customizable Templates
Data Import/Export
Data Synchronization
Drag & Drop
Drip Campaigns
Email Automation
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
For Startups
Human Handover
Interaction Tracking
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Engagement
Lead Management
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Mobile Access
Monitoring
Multi-Channel Communication
One-to-One Messaging
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Prospecting Tools
Quotes/Estimates
Real Time Data
Real Time Notifications
Real-time Conversations
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Sales Forecasting
Sales Pipeline Management
Sales Reports
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Source Tracking
Tagging
Task Management
Task Scheduling
Template Management
Territory Management
Third Party Integrations
Visual Analytics
Website Visitor Tracking
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Auto-Responders
Batch Processing
CRM
Calendar Management
Calendar/Reminder System
Campaign Management
Cataloging/Categorization
Chat/Messaging
Click Tracking
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customer Segmentation
Customer Support
Customizable Fields
Customizable Templates
Data Import/Export
Data Synchronization
Drag & Drop
Drip Campaigns
Email Automation
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
For Startups
Human Handover
Interaction Tracking
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Engagement
Lead Management
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Mobile Access
Monitoring
Multi-Channel Communication
One-to-One Messaging
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Prospecting Tools
Quotes/Estimates
Real Time Data
Real Time Notifications
Real-time Conversations
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Sales Forecasting
Sales Pipeline Management
Sales Reports
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Source Tracking
Tagging
Task Management
Task Scheduling
Template Management
Territory Management
Third Party Integrations
Visual Analytics
Website Visitor Tracking
Workflow Management
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Verse.io Feature Reviews

25 reviewers had the following to say about Verse.io's features:

Emanuel R.

Promising Company with the Opportunity to Really Take Over the Real Estate Space

2018-10-08

I had a small problem with billing but Agentology was able to eventually resolve this.

Pros

- Easy to integrate - Great follow up System - Dashboard that makes sense - Takes the place of a ISA!

Cons

Despite the fact that we are able to keep track of the progress, there needs to be a better system set up so a Realtor just doesn't take my lead and close without me knowing.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica W.

Lead follow up is amazing

2021-10-11

Pros

As soon as I get an online lead the verse assistant starts contacting the lead via all available methods.

Cons

I would like to get a daily report of the conversation logs so I can see all the communications for the day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, myself only employees)

Vital leg of my business

2018-09-20

It's a great tool for lead generation.

Pros

Work's fluently with my other systems I use.

Cons

I'd like to see some sort of report. I don't think that's an option now unless I'm missing it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sue G.

So far I like Agentology

2018-10-11

They are very responsive and helpful easy to make contact with

Pros

Picks up my leads fast when I am unavailable. Like the fact they can do the back and forth to work out if they are worth pursuing

Cons

Would like it to be more interactive so I can send information to the agent talking to the lead.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan H.

Best lead conversion company ever!

2018-11-13

No more stress of not connecting with that lead in time.

Pros

You won’t miss that next great lead when you use Agentology.

Cons

Agentology has a great agent dashboard. Everything works very smoothly and is all linked in with your calendar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Agentology


Thank you so much for your review, Nathan! We love helping you connect with more motivated buyers and sellers so you can focus on what you do best: showing homes and closing deals.

Cheers!

- Kelsey

Kelsey McKinny
Director of Marketing
Agentology Inc.

Read more
Ken T.

Great Experience - [SENSITIVE CONTENT HIDDEN]

2020-12-10

The contact rate of our leads has increased substantially since enrolling with Verse.

Pros

The speed from lead to outreach is very impressive.

Cons

We do not have anything negative to say about the software!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Verse.io


Hey Ken! Thanks so much for taking the time to review Verse. We're so glad to hear Verse has improved your lead outreach. Our Client Success team works hard to make things as seamless as possible for our clients. It's so great to hear that it has reaped rewards for you currently. We can't wait to watch you contact rate and conversion rates increase even more! Happy New Year! -Megan

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Sean L.

Great Tool and Easy to Use!

2018-10-09

Pros

Very easy to use and great software and user interface

Cons

I did have a small issue referring out a lead, but it was because of Chrome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan F.

Verse Delievers

2020-05-21

It has been what we were expecting.

Pros

Speed to lead, efficient.

Cons

Nothing really. It is working as desired so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Verse.io


Hey Ryan! Thanks for leaving a review. We're so glad to hear your speed-to-lead has given your team the ability to focus on the closing! Can't wait to see your ROI soar! -Meg T., Verse.io

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Buddy S.

Verse is doing the Job that I least like to do

2020-11-06

I would highly recommend Verse.io as a solution to follow up to time sensitive leads. The ROI is unbelievable already.

Pros

Verse follows up unti the lead is set as an appointment or determined to be unqualified.

Cons

The system has been tweeked several times my my Account Manager, [SENSITIVE CONTENT HIDDEN], to work exactly how I want it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Verse.io


Hi Buddy! Thanks so much for reviewing our software and for recommending Verse so highly! We are so glad we've been able to relieve you from the nag of speed-to-lead and lead follow up. We can't wait to see the ROI soar even more. Cheers!

Read more
Brandi R.

Outstanding Customer Service and Guidance

2021-03-25

Michelle and her team are amazing. They give great advice when we aren't sure which path to take for our leads and they are always quick to respond.

Pros

The fact that we can trust that a lead is contacted no matter what hour they come in is very assuring!

Cons

In the beginning, I wished we could customize the questions more, but now we have worked out a great system and we're already seeing results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Verse.io


Hey Brandi! Thanks for taking the time to review us! We're glad Verse has helped you with your lead follow up and provided extra re-assurance. We can't wait to see even more results with your team in the future! Cheers.

Read more
Chris F.

Great follow up service

2021-06-26

Pros

Easy onboarding process, ability to create sub accounts for reselling or additional campaigns

Cons

Nothing at all. They know what they’re doing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Verse.io


Hi Chris! Thanks for taking the time to review our software. We're so glad you've found so much value in our lead follow up services. Danielle is also happy to hear you were pleased with the onboarding. Cheers to more growth for Lendingwise! - Meg T., Verse.io

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Andrew H.

Great lead follow up for real estate agents

2021-03-10

Pros

I'm neither particularly good at lead follow up, nor is it somewhere where I want to spend my time, as I dislike it.

Cons

I'd prefer to have a cost/lead system rather than a flat fee per month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Verse.io


Hey Andrew! Thanks so much for taking the time to review Verse. We're glad you found Verse to be the best option for you with lead qualification and conversion. We hope you've been able to make the most of your time spent and can't wait to watch you continue to grow! Cheers. - Megan T., Verse.io

Read more
Adam W.

Wanted more

2018-10-04

We wanted more features to customize our responses depending on lead source.

Pros

loved that the new leads were connected with ASAP which helped when an agent was not available.

Cons

Also, could not customize depending on lead sources.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie D.

What a way to get leads!

2019-08-06

Pros

They are always well vetted and easy to put on my conversion pipeline.

Cons

It's costly and you need to know how to nurture a lead properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 1-10 employees)

Agentology Review

2018-10-05

Good, but should be less expensive.

Pros

The emails when a lead is qualified or not.

Cons

Kind of clunky on the user side. Always have to click several times to get All leads to load.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan L.

wish i would have known sooner

2020-05-13

10/10

Pros

Verse is amazing to assist with lead follow up that sometimes goes by the wayside.

Cons

wish i would have known sooner, amazing

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No

Response from Verse.io


Ryan, we love hearing not only that you have found great assistance with Verse in your lead follow up, but also that Kristen has been such a core part of that. She has loved working with you and has personally iterated that fact herself. Can't wait to watch the relationships with your consumers get even better not to mention watching your business soar to new heights! - Meg T.

Read more
Chris P.

Agentology review

2018-11-12

Great service to ensure all leads get responses to immediately.

Pros

Excellent way to ensure all leads get responded to immediately.

Cons

Would love to see enhancements to live connect (they just implemented) and longer lead nurture.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adrian T.

A no brainer way to engage facebook leads

2020-04-28

My marketing team is able to scale lead gen efforts on facebook and instagram, and try new strategies that produce high volume of leads, without creating a lot of noise for my inside sales team.

Pros

U.S. bases reps even call leads when a lead requests a call, and they call all landline leads off the bat.

Cons

I had to signup and pay for Zapier in order to leverage the Salesforce integration, but not too costly, just a bit of extra work to setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Verse.io


Hey Adrian. Thanks so much for taking time to review us. We are glad to hear our software has saved you money and time in your sales process. We love watching you thrive!

Read more
Trevor H.

Game changer for inside sales

2020-06-04

We receive calls at all hours during nights and weekends from customers.  There's no way we could have staffed for that.  Verse has leveled up our customer interaction in every way imaginable.  They even qualified a customer for us via SMS at 3am who signed up on our website! We work very closely with [SENSITIVE CONTENT HIDDEN] on a week-to-week basis to make sure that our two systems are humming in perfect sync and I can't speak highly enough about him. Highly recommend both the product and the team.

Pros

We work out of Salesforce and the data they zap back to us makes it really easy to manage everything out of our existing system.

Cons

While the tech integration is really easy to plugin with Salesforce (zapier), we set our system up with some different fields, vocab, funnel stages before we worked with Verse.  

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Verse.io


Hey Trevor. Thanks so much for taking the time to review Verse. 40% is so amazing to see, not to mention it's great to hear ROI has been greater since switching to our contact center and software. Excited to keep converting those leads into opportunities for you! Cheers.

Read more
Robert W. C.

Great Leadership, The Right Tool For The Job

2020-07-10

Excellent. I enjoy conferring with the business leadership and I know that industry colleagues are going to be handled well.

Pros

Lead generation is critical in the renewable energy industry, and if you don't follow up right away and meet the customer where they are - you are lost.

Cons

Not applicable. I haven't had any negative experiences with the tool.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Verse.io


Hey Robert! We're so glad to see how it's helped capitalize on all of your generated leads. We know in renewable energy how vital it is to cater to the consumer. We appreciate your review and referrals and can't wait to see you guys continue to grow! Cheers.

Read more
Jeff G.

Verse.io is great and I plan to continue using the service

2021-09-02

I am very happy with Verse.io. I have been with them since they were Agentology. I like and need the service hat they provide. I hope it continues to improve as the AI's get smarter

Pros

Its easy to use and the support staff is easy to work with and very helpful in setting and integrating the systems with your equipment and other Tec.

Cons

Although service is very good sometimes - for me at least - it can take a few times to get things communicated as all of it done via Email. That said they re very responsive and will stay on it till its done. By the way, [SENSITIVE CONTENT] is a rock star and no I'm not related to her :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Randy J.

Nice to never have a lead fall through the cracks!

2018-09-24

Agentology solves the problem of not being able to answer each call within a few minutes because of other tasks to be done (or sleeping)

Pros

It's nice that the leads are being screened to separate who is just looking from someone who is ready to buy. So nice to be at ease when you miss a call because you know it is being taken care of.

Cons

I wish agentology could see my schedule on a calendar and let me know when someone is ready to book a showing. I understand that is coming soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Patrick P.

great bang for your buck!

2018-10-05

Pros

cost is always something to be considered, but Agentology takes the place of having an isa. also, peace of mind is important knowing that your incoming leads are contacted in a timely manner.

Cons

I really like the company, it is a little stretch for me to pay for the service. I am relatively new to using Agentology, I think in the near term the cost will become less of a concern as leads are (hopefully!) converted to actual sales.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Shay H.

Outstanding teammates!

2020-05-29

We have been overwhelmed with the results so far!

Pros

For a small company it's very important to find the systems and people to help with daily duties. Verse.io allows my team and I to focus on other aspects of growing and conducting our business. Best thing is that they help from set up to implementing in daily routine. We couldn't ask for a better partner!

Cons

None at all..very easy to set up and use daily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No

Response from Verse.io


Hey Shay! Thanks so much for taking the time to review our software. We've loved being your teammates in lead conversion and are so glad to see the results have been so significant for you! Can't wait to watch TopChoice continue to thrive!

Read more
Scott S.

The solution I've been searching for!

2020-04-29

I enjoyed my communications with [SENSITIVE CONTENT HIDDEN] at Verse so much, that I had to go to the office to meet the team in San Diego, California. That visit was totally consistent with the amazing customer experience we have experienced since the very first call.

Pros

Verse allows us to confidently trust that every lead we send to them will be follow up on diligently, but a caring and professional team member.

Cons

There are no cons that I've found using Verse. I've been using it for almost a year now, and it seems to do anything I want it to do. Anything I have questions about, they are quick to help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Verse.io


Hey Scott! Thanks for taking the time to review Verse. We're so glad to hear the relief Verse has brought your team in qualifying and nurturing leads. Also so glad our team has been so helpful and quick to answer your questions. We hope to meet again soon!

Read more