AppFolio Property Manager Reviews (2025) - Page 8

The ease of use is amazing and makes it very easy to train. Very visually appealing. Help[ center is a great benefit. Love the online payments platform.

Not a robust enough accounting platform. I don't think the CAM rec feature is robust enough to handle most retail CAM, Tax, Insurance reconciliations at the end of the year. Most tenants pay different versions of CAM, admin fees, CAM caps, etc... It is very rare that tenants all pay the same NNN at a property. The delinquency report is way too simple for our company processes. The delinquency report really needs a section for notes to easily review. No way to order parts through software like competitors. No way to audit utility billing like competitors. Websites leave something to be desired. Accounting reporting seems way to complicated. (This could be from trying to "dumb" down the platform for ease of use but really handicaps the bigger players on the software.) I don't think we have a dedicated account rep. It seems like every time I need something I speak to a different person. It would be much easier to have a dedicated rep that i could reach out to for everything and then he could delegate internally for you.

Hi Braden, we appreciate your review. It's great to hear that you are finding training to be easy with the software. We have built out a comprehensive help center with articles, videos, live trainings, and soon we will be adding live chat to better serve you! You'll be happy to hear that we have added new CAM reconciliation enhancements that will hopefully ease some of these points. Check out the What's New section of your database to explore these recent updates. In addition, I have provided your feedback to our Product Team who works on this initiative to help inform how we will build this out in the future! Thank you!

1. It has what I want from a property software,and if they don't have it, they will if you ask! 2. The customer service is spot on, they really love their customers and it shows! 3. Notes for EVERYTHING with PICS! No more tenants claiming they don't know what you're talking about or not knowing what they are trying to tell you is wrong with their units! 4. It makes it easy to keep track of all the data we have, literally everything has a place to be put. 5. I really love how in depth the help pages are and the fact that there are forums for the users to talk to each other about what they deal with and how they have worked around issues. It can take some time to find the right thing sometimes, but you can always find a way to make things work. Appfolio is very adaptable and it feels like there is no one way to use it. It works with each person in their own way!

1. The accounting took awhile to get used to and can be a little clunky and confusing at times (and I have an accounting degree). 2. Customer service can take up to 24 hours to get back to you, while that is still a good response time, when you have accounting questions, it can seem like forever. 3. Having the option for so much data can make it hard to remember WHERE your data for a particular item got placed. Was it the unit page? Owner page? Tenant notes? Vendor notes? Maintenance notes? Who knows! It would be great to see a system that links together notes a little better with catch words or a notes search option by date etc to make finding the large volumes of data we collect a little easier. But it is STILL a far better system than anything we have used before.

Dear Christine, thanks for sharing your review! We appreciate your thoughtful feedback and are happy to see that appfolio has been a significant improvement from your last solution. We look forward to always improving our software for your use!