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AppFolio Property Manager vs Buildium Comparison

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Overview

Category Leaders

AppFolio support modern residential, commercial, student housing, and HOA property managers with online portals and automated...

Category Leaders

Web-based system that streamlines processes for property managers of rental properties, condos, and homeowners associations.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

280

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,181

352

87

29

19

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5

4

3

2

1

1,032

458

83

16

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Love that entries are time, date and user stamped. The texting function is extremely helpful and e-mailing within AppFolio for a record is awesome.
Appfolio is a great software where we can keep track of all of the properties we manage. It has great functionality and features to keep track of all of the important information we need.
This software is just amazing. I work in the property management industry, and this software makes it so simple to manage all of our client's portfolios effectively and easily.

Pros

Overall, this is an excellent product at a great value. Customer support is very responsive.
We have loved being users of Buildium and have continue for almost 10 years. The value, quality, and efficiency it adds to our business is truly worth its subscription price.
The ability to communicate with property owners on P/L and income reports is awesome. I currently do not work in the property management field, but would recommend this product to those that do.

Cons

In short, it is making me look bad before my clients because I'm unable to perform tasks because Appfolio support team is deficient and don't even know how to assist the clients.
With everything being automated the lack of a quick response from a human can be frustrating. The vacancy advertising link is also very frustrating.
The transition was the worst experience we have had transitioning software and it's creating a lot of operating difficulties.

Cons

The sales team is extremely unprofessional, misrepresenting the effort of implementation, features that work or not.
Then my tenants started complaining because they could not pay via the site!!! Ugghhhh!!!! Plus, there is no way to see who had been emailed, what has been collected, etc.
I would be worried about the level of service if even the sales people don’t call you back when you are a prospective client.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features123
  • ACH Payment Processing
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Administrative Reporting
  • Advertising Management
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Appointment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Cash Flow Management
  • Chapter Management
  • Check Printing
  • Client Management
  • Client Portal
  • Collections Management
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Property Management
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Data Migration
  • Deadline Management
  • Deal Management
  • Document Generation
  • Document Management
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Event Management
  • Expense Tracking
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • For Investors & Traders
  • General Ledger
  • HOA Violation Enforcement
  • Income & Balance Sheet
  • Individual Development Plans
  • Inspection Management
  • Insurance Management
  • Knowledge Base Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Marketing
  • Online Payments
  • Owner Portal
  • Partial Payments
  • Payment Processing
  • Policy Management
  • Portfolio Management
  • Property Database
  • Property Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Summary Reports
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Management
  • Template Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Video Support
  • Website Integration
  • Website Management
  • Work Order Management
  • Total features81
  • ACH Payment Processing
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Administrative Reporting
  • Advertising Management
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Appointment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Cash Flow Management
  • Chapter Management
  • Check Printing
  • Client Management
  • Client Portal
  • Collections Management
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Property Management
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Data Migration
  • Deadline Management
  • Deal Management
  • Document Generation
  • Document Management
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Event Management
  • Expense Tracking
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • For Investors & Traders
  • General Ledger
  • HOA Violation Enforcement
  • Income & Balance Sheet
  • Individual Development Plans
  • Inspection Management
  • Insurance Management
  • Knowledge Base Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Marketing
  • Online Payments
  • Owner Portal
  • Partial Payments
  • Payment Processing
  • Policy Management
  • Portfolio Management
  • Property Database
  • Property Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Summary Reports
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Management
  • Template Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Video Support
  • Website Integration
  • Website Management
  • Work Order Management

Integrations

  • Total integrations3
  • BombBomb
  • BoomTown
  • Brokermint
  • Contactually
  • DocuSign
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • LionDesk
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Stripe
  • Xero
  • Zapier
  • dotloop
  • Total integrations2
  • BombBomb
  • BoomTown
  • Brokermint
  • Contactually
  • DocuSign
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • LionDesk
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Stripe
  • Xero
  • Zapier
  • dotloop

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Great Software

Reviewed 2 years ago
Pros

I switched from Buildium to Appfolio 5 years ago and have not had any regrets. It is very robust and Appfolio is always updating the system

Cons

It is a little pricey, but I think it is worth it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

M&M Review

Reviewed 3 years ago

We used to use Buildium and Appfolio is a 10+ compared to them. There customer service is awesome, quick to respond and very helpful.

Pros

Ease of use. Love all the different links to search from just about any page.

Cons

The accounting portion. Need tenants to see scanned in bills on their tenant ledger.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Never looking back!

Reviewed 3 years ago

AppFolio might not be best for very small companies. The flat fee is for up to 250 units, so for a property manager with just a handful of units, the cost might be high compared to other platforms that have tiered pricing.

Pros

LESS CLICKS. We used Buildium for years, and while Buildium is user-friendly, AppFolio just takes it to a whole new level. In Buildium we had to click 3 or 4 times to sometimes get to the page with the right information. In AppFolio it sometimes only takes 1 or 2 clicks. Their 'universal search bar' is fantastic - we can pull tenant/vendor/owner contact info, financial tasks, leasing tasks, reports, and more in one single search. If something is in AppFolio, you'll be able to find it with this search bar. The financial capabilities and ease of accounting are also a plus. Reporting is more in-depth and is more customizable than Buildium's. Another advantage of this program are the easy-to-use tenant and owner apps. Game changer for the tenants especially!

Cons

There's not much here, honestly! And if there are downsides to AppFolio that we come across, we can report them to the support team and many recommendations are considered for future improvements.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Amazing Property Manager for Small-to-Medium Companies

Reviewed 2 years ago

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

Pros

First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

Cons

I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

Vendor response

Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Great Software System

Reviewed 3 years ago
Pros

I have been using Appfolio for 2 years. I have seen a great improvement with tenants paying their monthly rent on time. The website options are perfect. I love the software.

Cons

Only allows businesses with 50 units or more to join. Can be confusing at times especially when it comes to the financial aspect. The biggest issue I have is not allowing me to post the charges I want due at lease signing. Appfolio has been making this very difficult because it says the payment is not due until move in. It has been making it very difficult for tenants paying us the full amount at lease signing. I like the way Buildium allows you to post your charges and the dates you want them to be paid.

Vendor response

Dear Nina, we appreciate your kind response and feedback. If you would like to post charges prior to the move-in date, charge a holding deposit from the rental application and the tenant will be able to pay this online at the time of lease signing. Feel free to follow-up with us if you'd like further assistance with this process!

AppFolio Property Manager vs. Buildium

See how AppFolio Property Manager and Buildium stack up against each other by comparing features, pricing, ratings, integrations, security & more.