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Overview

Category Leaders

AppFolio supports modern residential, commercial, student housing, and HOA property managers with online portals and automated...

Trusted by Fortune 500 companies. Secure, legally Binding enterprise e-Signatures. Top analyst firms recognize OneSpan Sign's...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

1.40

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

1.8K

5

4

3

2

1

1.2K

395

97

35

25

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.8

65

5

4

3

2

1

50

15

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We love the constant features that are being added regularly. The ability for owners and tenants having their own portal is great.
Appfolio is a great software where we can keep track of all of the properties we manage. It has great functionality and features to keep track of all of the important information we need.
This software is just amazing. I work in the property management industry, and this software makes it so simple to manage all of our client's portfolios effectively and easily.

Pros

I am mostly satisfied with eSignLive and recommend improvement in document searching and sorting capabilities.
This product helped us to gain great customer satisfaction. Very easy to use and Very user friendly for both signer and sender.
We had it up and running very quickly after deciding to use it. Support was great and very responsive when I had questions.

Cons

With everything being automated the lack of a quick response from a human can be frustrating. The vacancy advertising link is also very frustrating.
The transition was the worst experience we have had transitioning software and it's creating a lot of operating difficulties.
Would prefer if the tenants had pop up warnings and info when they are report in maintenance.

Cons

The least thing I feel worried is the price they charge.
My only negative is was the small difficulty we ran into when integrating the callback events.
Got tired of converting documents to PDF and a cumbersome desktop signing interface. With e-SignLive my company saves time and gets signatures faster on all the common document formats.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features109
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Application Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Cash Flow Management
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Property Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Deal Management
  • Digital Signature
  • Document Analytics
  • Document Management
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Event Calendar
  • Event Scheduling
  • Expense Tracking
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • For Commercial Real Estate
  • For Investors & Traders
  • For Property Managers
  • General Ledger
  • HOA Violation Enforcement
  • Income & Balance Sheet
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Signature Capture
  • Multi-Party Signing
  • Online Payments
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Property Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Role-Based Permissions
  • SMS Messaging
  • Self Service Portal
  • Summary Reports
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Management
  • Template Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Video Support
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Work Order Management
  • Total features15
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Application Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Cash Flow Management
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Property Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Deal Management
  • Digital Signature
  • Document Analytics
  • Document Management
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Event Calendar
  • Event Scheduling
  • Expense Tracking
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • For Commercial Real Estate
  • For Investors & Traders
  • For Property Managers
  • General Ledger
  • HOA Violation Enforcement
  • Income & Balance Sheet
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Signature Capture
  • Multi-Party Signing
  • Online Payments
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Property Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Role-Based Permissions
  • SMS Messaging
  • Self Service Portal
  • Summary Reports
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Management
  • Template Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Video Support
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Work Order Management

Integrations

  • Total integrations11
  • AvidXchange
  • Birdeye
  • BombBomb
  • Brokermint
  • Contactually
  • DocuSign
  • Funnel
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Stripe
  • Xero
  • Zapier
  • dotloop
  • Total integrations13
  • AvidXchange
  • Birdeye
  • BombBomb
  • Brokermint
  • Contactually
  • DocuSign
  • Funnel
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Stripe
  • Xero
  • Zapier
  • dotloop

User reviews that mention these apps

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Nice overall property management software

Reviewed 4 years ago

The program works well overall, however it can take time to get questions answered. This can be frustrating especially if it is a critical issue affecting tenants, leases, etc.

Pros

Integration of payments and ability to sign leases online

Cons

extra costs for paying bills using Appfolio and inability to get tenant's signature on the move-in apartment evaluation

JJ
AvatarImg

J J C.

Real Estate,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

JJ's review.

Reviewed 8 years ago
Pros

I like the price and friendly customer service.

Cons

I dislike having to sign a contract. I wish it was month to month.

NB
AvatarImg

Nicholas B.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Appfolio Property Manager

Reviewed 3 years ago

Fantastic! Couldn't ask for anything more.

Pros

Ease of use is definitely the best part about this software. It doesn't take long to understand the system and the more it's utilized the easier our job becomes.

Cons

The only thing missing is the ability to sign a walkthrough with the tenants.

DJ
AvatarImg

Don J.

Management Consulting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Exceptional Program

Reviewed 4 years ago

Just having everything in one place is the biggest help. What I do can be looked up by anyone in our office and they know what has been dine and vice versa

Pros

Ease of use, love to have everything in one place

Cons

Size Limits on file saves. Cannot sent ANYONE the move out report, tenants cannot electronically sign them wither

SS
AvatarImg

Savanna S.

Consumer Services, 51-200 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Appfolio

Reviewed 2 years ago
Pros

It’s very easy to use as I have used it to sign in to my account for my old apartment and make payments.

Cons

No cons, everything Is very easy to view! All your payment history is easy to locate as well.

TW
AvatarImg

Tonya W.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

electronic signature

Reviewed 3 years ago

Very Good

Pros

I like that it makes everything more convenient. Our tenants can pay their rent online, sign paperwork, and submit work orders. It saves everyone time and paper.

Cons

There is a so much to learn and I just don't have the time to learn all the things that I should be using appfolio for.

HJ
AvatarImg

Haley J.

Real Estate, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Appfolio Makes my Job Easier!

Reviewed 3 years ago

Grateful for Appfolio!

Pros

Appfolio is easy to use. It lays out information in an organized matter and helps me stay organized when working on rental applications, tenant files, guest cards and other advertising platforms. I'm grateful to have it since it helps make my job easier!

Cons

Nothing! It works well for me. However, I guess that sometimes it is annoying when it constantly requires me to verify devices that I use all the time for sign in.

CC
AvatarImg

Christina C.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Appfolio has transformed how we manage property!

Reviewed 5 years ago

Using appfolio is quick and easy. I am thankful for a product that goes with me wherever I need it to be.

Pros

I appreciate the flexibility of working from anywhere I choose. Not having to be "chained" to a desk certainly has changed the face of our business. Appfolio is always making changes to increase our productivity by taking things off of my plate (ie- reports that I no longer have to generate individually, auto responses, reminders, and the online portal just to name a few).

Cons

I would really like additional options in the letters and reports section. It has a large variety, however, there are some fields that I am not able to merge because they are specific to an owner or tenant. Also, I have been asking for several years for an Ad Hoc report. That would make my day! An upgrade to the owner portal for them to sign bids/proposals, sign new mgmt agreements would be great, too.

DT
AvatarImg

David T.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

AppFolio Property Management Software review

Reviewed 3 years ago

Allows us to minimize paperwork & reduces posting of payments when residents pay online.

Pros

Great database for property management; has everything we need to manage a residential apartment complex. Allows residents to pay online for free, submit work orders, & sign paperless leases. AppFolio is always adding & improving new features.

Cons

Limitations with certain reports & missing fields (parking space, leasing agents, etc.)

SA
AvatarImg

Stacey A.

Commercial Real Estate, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Much better than the last management company

Reviewed 6 years ago

If you're a property management company, I highly recommend this software. I've dealt with ones that locked me out of my account, wouldn't accept payments, etc. It made me not want to live in those properties. The competence in this software makes me feel more at ease with my housing choice.

Pros

Easy and intuitive interface. The biggest thing on the screen is the payment due, which is usually what I'm most concerned about when I log in.

Cons

I would like to have an accessible copy of my contract for review. I don't prefer paper signing, so it's nice it's all online, but it seems sketchy for it to disappear after I sign it.

Vendor response

Dear Stacey, thanks for your review! We're happy to hear that as a tenant you've had an excellent experience with AppFolio and feel more at ease renting from a company that partners with us. We hope you continue to have a great experience!

FB
AvatarImg

Frank B.

Real Estate, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

We Love it!

Reviewed 5 years ago

Just Thank you for your commitment to constant improvement as the need arises. FYI I wear a 2XL Shirt (Appfolio) send one with a bill and I will pay it or add it to our next statement. we will advertise and testify of your services.

Pros

We haven't used other Property Management Programs. There is really no need to, you provide just about everything we need throughout the Management process. The login in and tracking of every ones actions give us the peace of mind, knowing every ones actions are accounted for receivables and payables, for trouble call maintenance and vendor tracking. We love the peace of mind you give with timely and knowledgeable technical support. Applications and Leases, utilizing digital signatures are perfect for tenant activities.

Cons

The only negative or limitation that is Definitely a must is!!!!!! Being able to transmit and digitally sign Management Agreements. If and When that is done I would rate you 110% as apposed to my current rating of 99.9% THANK YOU

SS
AvatarImg

Sean S.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

A must-have for any property management company

Reviewed 3 months ago

AppFolio has been great overall. The product does have a steep learning curve. It took at least 6 months for our whole team to get comfortable using the software, but once they bought into it, it has completely transformed the way we do business.

Pros

Online rent payments, online maintenance requests, customizable reports, robust accounting features, dedicated support team, software is constantly evolving.

Cons

eCheck payments being returned as NSF when they shouldn't be, credit card payments are able to be cancelled months later after we've already given the money to the owner, owners aren't able to sign leases through their portal, steep learning curve.

CC
AvatarImg

Candy C.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Best Property Management Software!

Reviewed 4 years ago

We have been absolutely delighted with AppFolio and our onboarding team. Our previous software system was completely archaic and time consuming that we had maxed out on the number of properties we could efficiently manage. Since moving to AppFolio we have doubled our client base and we now have unlimited potential for growth. The onboarding team responds to all of our inquiries and questions promptly and have been an absolute dream to work with. The training videos, online support and webinars have made the process of transitioning run smoothly.

Pros

The software is so user friendly and intuitive. The software provides the best tools to serve both your owners and tenants. AppFolio has reduced the entire processing time for Owner Payments by more than 1/2. We have been able to provide all of our owners with their unique individual needs for reporting, which we had not been able to offer our clients with our previous software. The accounting process for billing vendors is so easy and time efficient.

Cons

The only thing we would like to have AppFolio be able to do ... is have a database for us to track potential owners we have communicated with ....and then be able to activate them into new owners once they sign on.

Vendor response

Thanks for taking the time to leave this review, Candy! We're so happy to hear that your transition and experience has been positive! We enjoy working with you.

EA
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Ellen A.

Commercial Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Appfolio review

Reviewed 4 years ago

It is a great product for owner managers and AppFolio is constantly improving the software based on our requests and comments.

Pros

Allows me to run my property relating to the issues I want to focus on and do it in real time. AppFolio is constantly improving the software to meet property owners, managers needs and requests.

Cons

It takes some time with self help articles and customer support to really be able to use all the features on AppFolio. One cannot just sign up and know everything at once. I have been doing it for 2 years now and am pretty good at navigating the features.

JB
AvatarImg

Jeff B.

Commercial Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Good product, improvements slow to take

Reviewed 4 years ago

While the community conversations for improvements to the software is great, it's tough to know that any software engineer is listening. It seems like it would be very easy for move-outs to automatically prorate rent (where is it legal to collect full rent for a mid-month move-out?!?!?!) IF I could just talk to an engineer. It seems like it would be very easy to ask for an actual button for prorated rent rather than something that is a link everywhere on the internet. These simple things should not get lost in the community.

Pros

This is a great product for property managers and tenants. The leases are easy to issue and easy to sign. The tenants have a great portal. Customer service is mostly great- sometimes I want a quicker response, but the reps are great. It is easy to find information and easy to adjust information.

Cons

It is too easy to adjust information in some places and there are confusing breaks in logic for inputs from one section to the next. For example, the recurring charges section of the move-in process is identical to the monthly charges section of the tenant page, except that there is no option to have an end date. Move-in charges from the move-in process do not show up on the itemized rent roll. When...

Vendor response

Dear Jeff, thank you for taking the time to post this review. We appreciate the feedback and we have made sure that it has reached our product development team. You do have the ability to prorate the last month's rent for residents and we'll follow up with instructions for this task. We read through every piece of feedback posted to our product boards and we take the feedback seriously. Thanks for being our partner.

AP
AvatarImg

Amber P.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Great Software

Reviewed 3 years ago
Pros

Easy to use, Universal, Can sign on from anywhere-completely mobile! I love all the bookkeeping that it has built in! Reconciliations are so easy, and quick now! Invoices can be sent to the owners directly with their owner packets, definitely limited the amount of paperwork in my office! I also love the support team! they are quick at answering any questions that I have!

Cons

There are some tricks to updating certain things, like sending statements for example, you can't really customize them. Bulk updates, there could be so much more instead of going into each individual tenant, that gets pretty tedious when you have over 300 of them.

IM
AvatarImg

Ian M.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

I <3 Appfolio

Reviewed 4 years ago

The problems we are solving is having access to a centralized database of everything. The speed we can locate and act upon information adds so much value to how fast we can pivot in this ever changing industry. Nothing stays still and no one wants to be the next Blackberry to the iPhone.

Pros

I love the ease of Appfolio. This goes for search, posting ads, everything. The omnibox makes this. I can find any tenant or applicant by name, apartment, email, or even phone number!

Cons

I think what I like least is the website platform. Currently, we post listings through an iframe on the WordPress site because it allows us to customize our site to stand out. If we were to sign up for an Appfolio provided website, we would look like all of the other ones. We want to be unique. Our brand and look matter so much to us!

zf
AvatarImg

zach f.

Real Estate, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Most efficient client/tenant/owner experience

Reviewed 5 years ago

Will they help you create a website? Yes, they can. Can you Esign contracts? Yes, can sign leases online. Free Online applications. Yes Tenant screening? Yes Easily post vacancies to most renting websites, free. Also, will post vacancies on your website. App? Yes, apple and andriod Tenant communication - only through the portal and/or email them Owner, Tenant and Management company portals Manage what other accounts can see Renter insurance accountability? No.

Pros

They really help the property manager to succeed. Between helping with website and making it smooth with posting vacancies to managing internal users sending out reports to the property owners, it's setup to save time and bring the best return.

Cons

It's pretty expensive for a small business. They have a minimum of 50 units needed. They need to implement a section that requires the tenant to have renters insurance if that was in the contract. And reminds property managers when it's about to expire.

EB
AvatarImg

Erika B.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Best Product for Online Property Management

Reviewed 3 years ago

What I am solving by using AppFolio is the need to have online abilities. We needed to be online and AppFolio solved this for us. They provided us a website too and it goes to a lot of different websites that I never posted on before. It helped us get my building full when the market was struggling.

Pros

I love using AppFolio because starting the process of completing paperwork for new tenants is streamlined. When I have roommates or a couple moving into the apartment, the system will group their applicaitions together. Once the tenants are approved, the system takes us through a move in flow where the lease is sent out and the tenant pays the security deposit and rent online. It is easy for me and the new tenant. I also like that every tenant I have now pays online where I never have to process a check or money order, so collecting rent each month is easy. It is a great system to use.

Cons

What I like least is that AppFolio is not good at getting a move in inspection signed off by the tenant online. So unfortunately, I still need to keep a paper inspection. The inspection they have works great where you can upload pictures, but it does me no good because it won't hold up in court since there is no ability to have me and the tenant sign off on the condition of the unit.

LL
AvatarImg

LA L.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Beware! Online lease signing only. No way to print and sign in wet ink

Reviewed 6 years ago

AppFolio refuses to add functionality to print a lease and have it signed in person. Work arounds provided create leases that ar

Pros

Encompasses all aspects of property management in a simplistic way

Cons

CAN"T PRINT A LEASE. The company raves about their help center, suggestion process, and forums. Problem is they are ignoring a majority of their customers that want/need this functionality. AppFolio claims that the marketplace is moving toward a paperless office. It is indeed but at least 10% of tenants don't have email accounts or a computer. No way to sign their lease without time consuming copying and pasting that lends itself to major errors.

Vendor response

Hi LoriAnn, thanks for the feedback. We designed AppFolio's Online Lease to provide a way for your leases to be prepared and signed electronically, as many customers have expressed the desire to move toward a paperless office. A copy of the lease can be printed once it has been fully executed. We are currently keeping our focus on building out additional functionality to leases including handling renewals online.

JW
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John W.

Real Estate, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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AppFolio Property Manager

Software is great but the customer service is the pits

Reviewed 4 years ago

It helps us manage our large portfolio of multifamily housing with ease. We can also pay bills using eCheck and there is a lot of very good functionality for managing real estate.

Pros

The software is great! So easy to use, it is cloud based on the web so you can use it from anywhere as long as you have a web browser and the have an app too. It is also mobile friendly so using it from a cell phone or tablet is a breeze!

Cons

Customer service is the ABSOLUTE WORST!! There is no phone support!! Don't let them fool you into thinking there is. You need to send them an email with a 'support request' and they then take 5 hours or even a full 24 hour day to get back to you!!! How does this help if I need a quick solution to a glitchy rental application with co-signers and tenants waiting in my office to sign? Absolutely unprofessional and bad practice for an upstanding public company!

TK
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Tina K.

Real Estate, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AppFolio Property Manager

Amazing! Far and Above Competition!

Reviewed 4 years ago

We've saved so much time now that we have the ability to sign leases digitally, accept tenant payments digitally, interact with vendors, tenants and owners digitally. It's also been a huge time saver and organizational tool because all of our data/docs are in one place and can be accessed anywhere we have web access. Customer service is excellent. Any time we have a question, we receive a call from Appfolio within 24 hours, usually less. I can't say enough about Appfolio--it has been a tremendous addition to our company and has allowed us to add to our services and grow exponentially over the last five years.

Pros

Tenant portal Data/documents all in one place Ease of use User friendly Always coming out with improvements/additions Excellent customer service Ability to text/email via the system

Cons

I honestly can't think of a single thing I dislike about this software. It has saved us so much time and stress, I can't really put a monetary figure on it. Love Appfolio!!

PC
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Pamela C.

Real Estate, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AppFolio Property Manager

Always evolving to keep up with or ahead of the customer!

Reviewed 3 years ago

Loved it then, loving it even more now, hope to never stop using it.

Pros

Most people don't like change, need change and can't get it or can't get it quick enough. Appfolio is so user friendly, allows you to train yourself, reach out for support when needed or allows you to interact with other users in a forum. They say it takes a village sometimes and Appfolio has created that village atmosphere. You have options and so many paths to take but without the feeling of getting...

Cons

There have been a few work arounds or new features we didn't quite get it to work the way we wanted but most of it is personal pickiness or just not having the time to train and find a way to make it work. The inspections I know are being updated and getting there but really hoping to be able to do inspections onsite, pictures, notes, having tenants sign electronically off on move in and out condition notes as well as sending them copies at completion as we've seen with some other apps and software programs outside of Appfolio.

MD
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Michael D.

Real Estate, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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AppFolio Property Manager

Better than expected

Reviewed 2 years ago
Pros

The ease of use and mobile app make this software very useful for property managers. For leasing, the application and lease signing process is pretty seamless once set-up. The Online Portal is also great as it helps cut down on unnecessary emails or calls to the office. Residents can pay rent, submit requests for maintenance, and sign lease renewals all through their Online Portal. The lease renewal interface is one of my favorite features as it has really cuts down on the amount of time I spend drafting and preparing renewals. This software offers a lot and they are always pushing out updates and new features which is great.

Cons

The biggest problem is customer support. Some requests take days or weeks to hear back from someone and in property management, we typically don't have days or weeks to wait for a fix to a problem we are experiencing. However, when someone does help, they tend to always be able to resolve our problems. I would also like to see more customization to the software. Little things like being able to add...

Vendor response

Hi Dennis, thank you for taking the time to leave a review - we appreciate your feedback.

BM
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Ben M.

Commercial Real Estate, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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AppFolio Property Manager

Good program in general but complicated accounting and very poor customer support.

Reviewed 5 years ago

Appfolio have a very agressive sales team with a very fast and slick implementation team, all they care is to get you on board and start paying them, every question I had regarding the setup during the implementation was answered with - don't worry, you can always change this later, but they don't tell you what the consequences when you set it in certain way. Once you sign up... Good luck, nobody really care, I think I had to deal and communicate with at least 20 different people to resolve some issues. I will not recommend Appfolio to anyone for 2 basic reasons; 1. Bad customer support and 2. Complicated accounting. All the rest is livable. I would suggest to Appfolio to assign one person to each new account as a contact for training and solving new comers issues.

Pros

Dash board is very helpful, Mobile app is very good, Online payment is excellent, Online signatures for new tenant leases and renewals is great.

Cons

Customer support is range from very poor to very bad. No phone support. Accounting is very very complicated.

Vendor response

Hi Ben, thank you for your review. We know that the implementation of any new software can be an adjustment. Our robust feature set is built to support all aspects of your business from marketing to leasing to accounting, and we do recommend dedicating time and resources to ensure your business is benefitting in all workflows. Our Customer Support teams are happy to direct you to resources from our Help Center and provide training to learn at your own pace. We hope that as you spend more time diving into the product and learning more about the features that you will have a positive experience and find new ways to streamline your business!