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AppFolio Property Manager vs Entrata Comparison

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Overview

Category Leaders

AppFolio support modern residential, commercial, student housing, and HOA property managers with online portals and automated...

Entrata is a cloud-based property management solution, which helps real estate businesses streamline accounting, purchases,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

280

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,181

352

87

29

19

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.2

5

4

3

2

1

17

25

2

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Love that entries are time, date and user stamped. The texting function is extremely helpful and e-mailing within AppFolio for a record is awesome.
Appfolio is a great software where we can keep track of all of the properties we manage. It has great functionality and features to keep track of all of the important information we need.
This software is just amazing. I work in the property management industry, and this software makes it so simple to manage all of our client's portfolios effectively and easily.

Pros

Overall Entrata is a great software and the best that I have used in my 7 years in property management.
You can access Entrada on the go- ranging from a laptop, to tablet, to even your smart phone. It is a fantastic tool when you are out of the office, and need to complete tasks away from your desk.
System is easy to use and very simple. I love how easy it is to do follow up and track communications.

Cons

In short, it is making me look bad before my clients because I'm unable to perform tasks because Appfolio support team is deficient and don't even know how to assist the clients.
With everything being automated the lack of a quick response from a human can be frustrating. The vacancy advertising link is also very frustrating.
The transition was the worst experience we have had transitioning software and it's creating a lot of operating difficulties.

Cons

I get lost sometimes on how the software calculates or pulls the numbers. Some times there are errors that are hard to fix with customer service.
I've had multiple problems with entrata saying that two applicants have the same email address (which halts the entire application process) when in fact no one has the same email.
Everytime an update was made, it messed up some other products that were integrated into entrata.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features123
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Administrative Reporting
  • Advertising Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Cash Flow Management
  • Check Printing
  • Check Processing
  • Client Management
  • Client Portal
  • Collections Management
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Property Management
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Migration
  • Deadline Management
  • Deal Management
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • Facility Scheduling
  • File Management
  • Financial Management
  • For Investors & Traders
  • General Ledger
  • Income & Balance Sheet
  • Individual Development Plans
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Late Fee Calculation
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Marketing
  • Online Payments
  • Owner Portal
  • Partial Payments
  • Payment Processing
  • Pipeline Management
  • Policy Management
  • Portfolio Management
  • Progress Tracking
  • Property Database
  • Property Management
  • Prospecting Tools
  • Purchase Order Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Remote Access/Control
  • Rent Tracking
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Request Assignment
  • Residential Inspections
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Role-Based Permissions
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Tax Management
  • Template Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Video Support
  • Visitor Management
  • Voice Mail
  • Web Traffic Reporting
  • Website Integration
  • Website Management
  • Widgets
  • Work Order Management
  • Workflow Management
  • Total features70
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Administrative Reporting
  • Advertising Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Cash Flow Management
  • Check Printing
  • Check Processing
  • Client Management
  • Client Portal
  • Collections Management
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Property Management
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Migration
  • Deadline Management
  • Deal Management
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • Facility Scheduling
  • File Management
  • Financial Management
  • For Investors & Traders
  • General Ledger
  • Income & Balance Sheet
  • Individual Development Plans
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Late Fee Calculation
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Marketing
  • Online Payments
  • Owner Portal
  • Partial Payments
  • Payment Processing
  • Pipeline Management
  • Policy Management
  • Portfolio Management
  • Progress Tracking
  • Property Database
  • Property Management
  • Prospecting Tools
  • Purchase Order Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Remote Access/Control
  • Rent Tracking
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Request Assignment
  • Residential Inspections
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Role-Based Permissions
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Tax Management
  • Template Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Video Support
  • Visitor Management
  • Voice Mail
  • Web Traffic Reporting
  • Website Integration
  • Website Management
  • Widgets
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations3
  • BombBomb
  • BoomTown
  • Brokermint
  • Contactually
  • DocuSign
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • LionDesk
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Stripe
  • Xero
  • Zapier
  • dotloop
  • Total integrations9
  • BombBomb
  • BoomTown
  • Brokermint
  • Contactually
  • DocuSign
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • LionDesk
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Stripe
  • Xero
  • Zapier
  • dotloop

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Fantastic but could still use some improvements

Reviewed 3 years ago
Pros

Great customer service and prompt resolution. Easy and user friendly. Very similar to Entrata Core but not as forward thinking process or as techy.

Cons

No data import and export. Manual entry is time consuming. If resident pays before due date, doesn't assign to the require payment so it reflects as unpaid in reports. It can be confusing at times due to that.

Vendor response

Hi Cherry, we appreciate you taking the time to provide this feedback we're glad to hear that you are finding our support team helpful and responsive. During your implementation of AppFolio, we do provide data imports to get you started and all your data entered in AppFolio. We can also set any rent payments received to apply to the charges of your choosing. Our support team will be reaching out to you to assist you in this setup!

AppFolio Property Manager vs. Entrata

See how AppFolio Property Manager and Entrata stack up against each other by comparing features, pricing, ratings, integrations, security & more.