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AppFolio Property Manager vs MRI Software Comparison

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Overview

Category Leaders

AppFolio supports modern residential, commercial, student housing, and HOA property managers with online portals and automated...

Category Leaders

MRI Software offers real estate owners and companies, property investors and operators a flexible cloud-based platform that...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

1.40

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

1.8K

5

4

3

2

1

1.2K

395

97

35

25

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.3

74

5

4

3

2

1

34

32

7

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

We love the constant features that are being added regularly. The ability for owners and tenants having their own portal is great.
Appfolio is a great software where we can keep track of all of the properties we manage. It has great functionality and features to keep track of all of the important information we need.
This software is just amazing. I work in the property management industry, and this software makes it so simple to manage all of our client's portfolios effectively and easily.

Pros

I like the software because it is easy to use and implement. But the greatest benefit in my mind is the customer support and customization that is available.
MRI has a great vendor partnership that allows the vendor to seamlessly integrate their software with MRI's databases. You get the best of both worlds.
I've had CallMax/MRI on my multi site properties for years, I love the option of texting and emailing blasts to residents and pricing is very reasonable. I like the automated answering service too.

Cons

With everything being automated the lack of a quick response from a human can be frustrating. The vacancy advertising link is also very frustrating.
The transition was the worst experience we have had transitioning software and it's creating a lot of operating difficulties.
Would prefer if the tenants had pop up warnings and info when they are report in maintenance.

Cons

I have requested a Subject Access Report which they have totally ignored and are the most rude, arrogant and unhelpful company I have ever had the misfortune to deal with.
I doubt MRI will reduce annual cost to make up for the loss of a program that we are receiving and paying for with the current software. Billing detail could be clearer.
The call back feature that blocks the personal number is only available in the emergency maintenance mailbox. All other mailboxes it shows the phone number.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features109
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Add & Edit Photos
  • Alerts/Notifications
  • Amortization Schedule
  • Application Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Background Screening
  • Bank Reconciliation
  • Benchmarking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Capitalization Reporting
  • Cash Flow Analysis
  • Cash Flow Management
  • Checklists
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Properties
  • Commercial Property Management
  • Committee Management
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Credit Card Processing
  • Credit Check
  • Critical Date Alerts
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Equipment Maintenance
  • Equipment Management
  • Event Calendar
  • Event Scheduling
  • Expense Tracking
  • Facility Asset Management
  • Facility Scheduling
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Floor Plans & Maps
  • For Commercial Real Estate
  • For Equipment Leases
  • For Investors & Traders
  • For Offices
  • For Property Managers
  • For Real Estate
  • For Retail
  • For Schools
  • Forecasting
  • Fund Management
  • General Ledger
  • HOA Violation Enforcement
  • Historical Reporting
  • Incident Management
  • Income & Balance Sheet
  • Inspection Management
  • Insurance Management
  • Inventory Control
  • Inventory Management
  • Investments Tracking
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Materials Management
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Modeling & Simulation
  • Multi-Location
  • Occupancy Management
  • Online Payments
  • Owner Portal
  • Parts Management
  • Payment Processing
  • Payment Tracking
  • Performance Metrics
  • Planogramming
  • Portfolio Management
  • Portfolio Rebalancing
  • Preventive Maintenance
  • Property Database
  • Property Management
  • Purchase Order Management
  • Real Estate
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Risk Management
  • Role-Based Permissions
  • SMS Messaging
  • Self Service Portal
  • Service Request Management
  • Space Management
  • Space Reservation
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Tax Management
  • Template Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • Usage Tracking/Analytics
  • User Management
  • Vacancy Management
  • Vendor Management
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Work Order Management
  • Workflow Management
  • Total features105
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Add & Edit Photos
  • Alerts/Notifications
  • Amortization Schedule
  • Application Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Background Screening
  • Bank Reconciliation
  • Benchmarking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Capitalization Reporting
  • Cash Flow Analysis
  • Cash Flow Management
  • Checklists
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Properties
  • Commercial Property Management
  • Committee Management
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Credit Card Processing
  • Credit Check
  • Critical Date Alerts
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Equipment Maintenance
  • Equipment Management
  • Event Calendar
  • Event Scheduling
  • Expense Tracking
  • Facility Asset Management
  • Facility Scheduling
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Floor Plans & Maps
  • For Commercial Real Estate
  • For Equipment Leases
  • For Investors & Traders
  • For Offices
  • For Property Managers
  • For Real Estate
  • For Retail
  • For Schools
  • Forecasting
  • Fund Management
  • General Ledger
  • HOA Violation Enforcement
  • Historical Reporting
  • Incident Management
  • Income & Balance Sheet
  • Inspection Management
  • Insurance Management
  • Inventory Control
  • Inventory Management
  • Investments Tracking
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Materials Management
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Modeling & Simulation
  • Multi-Location
  • Occupancy Management
  • Online Payments
  • Owner Portal
  • Parts Management
  • Payment Processing
  • Payment Tracking
  • Performance Metrics
  • Planogramming
  • Portfolio Management
  • Portfolio Rebalancing
  • Preventive Maintenance
  • Property Database
  • Property Management
  • Purchase Order Management
  • Real Estate
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Risk Management
  • Role-Based Permissions
  • SMS Messaging
  • Self Service Portal
  • Service Request Management
  • Space Management
  • Space Reservation
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Tax Management
  • Template Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • Usage Tracking/Analytics
  • User Management
  • Vacancy Management
  • Vendor Management
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations11
  • AvidXchange
  • Birdeye
  • BombBomb
  • Brokermint
  • Contactually
  • DocuSign
  • Funnel
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Stripe
  • Xero
  • Zapier
  • dotloop
  • Total integrations24
  • AvidXchange
  • Birdeye
  • BombBomb
  • Brokermint
  • Contactually
  • DocuSign
  • Funnel
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Stripe
  • Xero
  • Zapier
  • dotloop

User reviews that mention these apps

TA
AvatarImg

Trey A.

Real Estate, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Good but could be Great

Reviewed 3 years ago

Overall I have really enjoyed using the product despite the limitations on the commercial side.

Pros

Easy to use, intuitive, cost, the software is constantly being updated, owner and tenant portals.

Cons

Not really geared towards commercial properties and how they operate. They have added features for commercial users but it is still lacking in some areas. We are still having to use MRI along with Appfolio to get everything done.

JM
AvatarImg

Joseph M.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Great Software, Better Tech Support

Reviewed 2 years ago

Fantastic software.

Pros

User interface and tech support. The user interface is intuitive, more often than not at least, and the tech support is incredibly responsive and helpful.

Cons

It is build on a Cash basis accounting system (extremely helpful for property management but numbingly difficult for COA/HOA management, which is by definition an Accrual game)

DB
AvatarImg

Dora B.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Good experience.

Reviewed 5 years ago

Love the software

Pros

Is the most user friendly software. I would definitely recommend this product. May company is actually consider it for the condominium module.

Cons

I wish the receivable report would just show the charge, payment amount and balance in one line. The report gives too much.

PH
AvatarImg

Patti H.

201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Appfolio PM Software

Reviewed 4 years ago

Loved this software!

Pros

Ease of use and functionality. This product is fully integrated with all the features and tools that are needed for a property management software system.

Cons

Pricing is high. We used it at our previous company but due to low property count starting out at our current company, we aren’t at the minimum 50 property count yet. yet.

TT
AvatarImg

Tina T.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Growing our business everyday.

Reviewed 4 years ago

Wonderful software program.

Pros

It covers all of my daily property management needs.

Cons

Rent comparison could include more options so I can make sure that I am pricing my rentals at the right price.

GB
AvatarImg

Gail B.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

AppFolio Property Management software

Reviewed 2 years ago

Overall it is good property management software. We could not do our business without software like this.

Pros

Integrated applications, screening, move in, move out and financials

Cons

Some of the accounting entries are not as intuitive as they could be. Need to call for support and then wait sometimes a week for help.

SF
AvatarImg

Susan F.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Owner

Reviewed 4 years ago

Work orders and paying bills has been much easier with Appfolio. everyone in the office sees and knows what is happening on minute to minute basis.

Pros

Ease of processing the rents and paying owners.

Cons

The learning curve of the software, then it is a very helpful software.

MM
AvatarImg

Meredith M.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Love Appfolio

Reviewed 3 years ago

The search options on this software are so easy and advanced. They make all of our other software look ancient.

Pros

It is so easy and comprehensive. The search options are advanced.

Cons

We would like more customization for the owner and tenant pages. There are options we would like to add and others we don't want to see.

DG
AvatarImg

Diana G.

Commercial Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Awesome product!

Reviewed 5 years ago

Overall it's a great software!

Pros

Easy to understand, easy to use, gives you an option to rectify, always can find the problem to your issue under Help.

Cons

You can only have one bank account , it's not a big problem, but it's inconvenient when you have multiple banks or need to switch to a different bank. You really need to know what are you doing. And I am still waiting to solve that issue.

Vendor response

Dear Diana, thanks for your review! We appreciate your feedback and look forward to working with you for years to come!

SB
AvatarImg

Steven B.

Commercial Real Estate, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Full featured but expensive

Reviewed 5 years ago

Good full service management software

Pros

Appfolio has all the features of a full service management software. It is able to do everything that we need it to do and is integrated into the moble app.

Cons

There are many competing products and they have the same features at a much better price point. I would compare carefully.

Vendor response

Hello Steven, thank you for the feedback. I see that you are just getting started with AppFolio and we are happy that you are enjoying our service. We hope that as you continue to grow you will appreciate AppFolio's ability to not only scale with you, but streamline processes and partner with you to help grow your business.

JB
AvatarImg

Jennifer B.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Review

Reviewed 3 years ago

Has been enjoyable and much better than our old software. Would definitely recommend to others looking for this type of software.

Pros

User friendly and integrates nicely. A lot of features to use that make it easy to track payables and receivables, as well as work orders.

Cons

Can not use the "other payment" method for multiple bills at once.

RB
AvatarImg

Roberto B.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Simple comprehensive product

Reviewed 7 months ago

We are very happy with the software and the support. The documentation to use the software is very clear and organized.

Pros

The product is easy to use and very flexible

Cons

The reports encompass 1-2 years at a time. It would be better if one could compare multiple years at once by month, quarters, or years.

AS
AvatarImg

Ahmad S.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Do not trust them with any ACH Transaction, No fraud division or prevention at AppFolio,

Reviewed 3 years ago
Pros

The software is user friendly like any other software on the market.

Cons

This company does not have a division to Combat FRAUD. Their ACH Payment System has a gaping hole in their design that allows hacking and financial crimes. Once you report the crime, they do not respond to your need. I reported an ACH Owner Payment Fraud in less than 24 banking hours. They could have easily stopped payment to the hackers. But they do not have anyone in charge. They were in such a...

HO
AvatarImg

Henry O.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

The best property management system

Reviewed 5 years ago

The best property software out there

Pros

It has very rich user experience and support best industry standard. The functionality is more than ever a best product

Cons

user response and other features that ensure customer support is not prompt but it can be improved. aside that it is ok

AvatarImg
AvatarImg

TOMMY M.

Verified reviewer

Facilities Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Happy Customer

Reviewed 4 years ago

Best feature is web based software

Pros

I like the ease of use. Customer service is fantastic.

Cons

Doesn't allow for as much commercial properties and it does for residential and associations.

MJ
AvatarImg

Monqualium J.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

AppFolio Review

Reviewed 3 years ago

First time using Appfolio was a walk in the park, simple format.

Pros

Very simple to use and understand the lay out of AppFolio

Cons

Cant print lease from the software. It would been great to have this part of the software.

BC
AvatarImg

Braden C.

Commercial Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Value

Reviewed 5 years ago

The software has always worked for us and we have seen constant updates from appfolio to better compare to the competitors software but at this time we are really evaluating a software change due to the lack of functionality explained above.

Pros

The ease of use is amazing and makes it very easy to train. Very visually appealing. Help[ center is a great benefit. Love the online payments platform.

Cons

Not a robust enough accounting platform. I don't think the CAM rec feature is robust enough to handle most retail CAM, Tax, Insurance reconciliations at the end of the year. Most tenants pay different versions of CAM, admin fees, CAM caps, etc... It is very rare that tenants all pay the same NNN at a property. The delinquency report is way too simple for our company processes. The delinquency report...

Vendor response

Hi Braden, we appreciate your review. It's great to hear that you are finding training to be easy with the software. We have built out a comprehensive help center with articles, videos, live trainings, and soon we will be adding live chat to better serve you! You'll be happy to hear that we have added new CAM reconciliation enhancements that will hopefully ease some of these points. Check out the What's New section of your database to explore these recent updates. In addition, I have provided your feedback to our Product Team who works on this initiative to help inform how we will build this out in the future! Thank you!

EL
AvatarImg

Emma L.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Pros and cons of App Folio

Reviewed 5 years ago

Overall, the software is very user friendly.

Pros

Search function is awesome. Accounting features are very thorough and lots of reports to handle accounting. It has made our month end processing smoother and less time consuming.

Cons

The cost is a concern. The move out process is a little tedious and 1099 processing for ownership changes are quite cumbersome.

Vendor response

Hi Emma, We appreciate partnering with AppFolio for the last few years! We're happy to hear that it has helped improve your accounting processes and hope that you will find more value for your business in the years to come!

AvatarImg
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Kristen H.

Verified reviewer

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Nothing Compares

Reviewed 4 years ago
Pros

Appfolio may not be Sinead O'Connor, but nothing compares to this platform. All-encompassing, it has everything a property manager could want - from Vendor Management, the texting capability, and the restrictive parameters that "force" the tenant to remit full pament - the historical data and reporting elements are top notch

Cons

The thing I dislike most about this software is that not all property managers utilize this amazing software.

Vendor response

Hi Kristen, thank you so much for taking the time to leave a review!

LF
AvatarImg

Leah F.

Commercial Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

AppFolio

Reviewed 6 years ago

This product is useful and definitely better than previous software for Property Management Software. It still has its quarks on the one hand.

Pros

Pretty intuitive software. Constantly making updates due to customer request.

Cons

Difficult to switch over in an older apartment complex setting.

Vendor response

Dear Leah, thank you for your review. We look forward to partnering with you and LaCroix Court Apartments for years to come!

KJ
AvatarImg

Karen J.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AppFolio Property Manager logo

AppFolio Property Manager

Perfect for Property Management

Reviewed 3 years ago

This software saved me hours and hours of work when we started using it! I love this software for managing long term properties.

Pros

Ease of paying owners monthly, tenant move in and move outs are much easier to track and record

Cons

transferring funds around can be a bit difficult if you make an error

MS
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Marlene S.

Commercial Real Estate, 501-1,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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AppFolio Property Manager

Great Experience

Reviewed 5 years ago

Overall, just a great software to use.

Pros

Everything is easy! You can find what you need in just a couple clicks. Appfolio makes our job as property managers a lot easier.

Cons

I believe more features could be added. Also, solutions to problems we may encounter could be taken care of faster.

MW
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Misty W.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AppFolio Property Manager

Easy, Functional and Necessary

Reviewed 4 years ago

Overall, would highly recommend. Love the software.

Pros

I loved how many features it has. So many options and easy fix if you've made a mistake. I love that you can log rent and guests in the same app. You can add photos to the units as well. I especially love that you can post your rental listing right from Appfolio. Major time saver.

Cons

Software didn't have the issue, the customer service was at least 24 hour turn around and that is not timely, especially when you need an issue addressed immediately. I will say that when customer service does attend you it's certainly some of the best customer service ever received.

MM
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Marianne M.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AppFolio Property Manager

Best Property Management Software

Reviewed 4 years ago

Best property management software on the market

Pros

Instant information at your fingertips, super user friendly app that is essentially identical to the computer version. Love that all text messages and emails sent through the software are time stamped. Work orders are easy to track and monitor.

Cons

Sometimes the search tool does not pull up the property on the first try

Vendor response

Thanks, Marianne! We're happy to hear you find AppFolio to be user friendly and enjoy working with you!

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Emilee S.

Verified reviewer

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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AppFolio Property Manager logo

AppFolio Property Manager

Great Property Management Software

Reviewed 4 years ago

Thank you! Very grateful for this software.

Pros

All records are saved, time stamped, and securely stored on their online database for access 24/7.v Makes my office run so much more smooth. I have confidence our rental office is performing at a much higher level now with Appfolio.

Cons

The mobile Android app could be improved.

Vendor response

Thank you for taking the time to leave a review, Emilee! We appreciate your partnership!

MM
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Marlene M.

Commercial Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MRI Software

MRI Software

Reviewed 4 years ago

We maintain all our property accounting records in MRI and run all our property reports from MRI software.

Pros

the accounting is targeted for commercial real estate

Cons

complexity of some features especially the budgeting and forecast modules.

HW
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Haley W.

Real Estate, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MRI Software

MRI is a lifesaver!

Reviewed 4 years ago

Amazing! I can schedule appointments and follow ups, keep notes on my residents, pull reports, and keep up with my properties numbers for everything!

Pros

MRI allows my property to keep up with prospects, current tentants, and their accounting. The reports you are able to pull with this software enables you to find out anything you need to know about our property!

Cons

MRI can be tricky to learn as far as the different codes and pages it has; although, once you have it, you can’t live without it!

AR
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Anonymous Reviewer

Verified reviewer

Real Estate, 11-50 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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MRI Software

MRI is great software for specific needs

Reviewed 4 years ago
Pros

This software encompasses many needs for a real estate business, from property management to accounting.

Cons

This software lacks in some functionality for HOA management, but is new to the HOA market.

Vendor response

Hello! Thank you for your thoughtful review! We're glad that you're pleased with the comprehensiveness of the product! Regarding you feedback on our HOA management functionality, our team would love to have your specific feedback as to how we can improve. It's this type of critical feedback that ensures we deliver the best possible value for our customers. If you'd be willing to share more details, please email me at matt.harrell@mrisoftware.com and I will connect you with one of our product experts. Thank you again for being an MRI customer! Best, Matt Harrell

HW
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Haley W.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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MRI Software

Without MRI, it would be impossible to manage our properties!

Reviewed 5 years ago
Pros

I love the organization MRI used to keep our property running smoothly. I love that I can pull a boxscore to review our leads and know where our traffic is coming from. The reports make it easy to keep up with the multiple things going on at a property. This software keeps you updated, has too many wonderful features to list, and should be used at every property management company!

Cons

Because of the in-depth and multi-functional system, MRI can take some time getting used to and time learning. After some practice, MRI will be your best friend and you will wonder how you did it without it!

RM
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Ryan M.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MRI Software

MRI Software is Great

Reviewed 4 months ago

Overall, with MRI software, we are able to run a successful property management company.

Pros

I really like there Central Overview Screen. This screen shows you all of the important information you need, in a quick and easy to read with great graphics. You can make custom reports with queries, which is extremely helpful in making business decisions. I use MRi software for all of my property management needs. I really like that it is a cloud software, so no matter where i am, i can log onto their software.

Cons

Some older residents complain about the online rent payment program, but i believe that is human error

HW
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Haley W.

Real Estate, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MRI Software

MRI: Where would we be without it?

Reviewed 3 years ago

I love using this daily. It keeps our property organized and allows our business to run smoothly.

Pros

This software allows us to track prospects/residents at our property, run reports, keep records easily, and keep up with work orders all in one!

Cons

Sometimes, MRI can freeze or lag, like any software. It corrects itself and then works fine. It also takes some time to learn; however, it’s not complicate and you catch onto it quickly.

HF
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Hugo F.

Real Estate, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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MRI Software

Great Accounting Software

Reviewed 4 years ago

The overall experience has been good so far. MRI has allowed us to bring all our property accounts under one umbrella

Pros

The biggest pro with MRI is there willingness to provide API connections which allows data to flow into other programs.

Cons

MRI can be little complicated running certain reports for the novice uses. I am sure once a little more training is had then everything will come naturally

CL
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Christy L.

Real Estate, 201-500 employees

Used other for 2+ years

Review source

Overall Rating