AppFolio Property Manager vs MRI Software Comparison

Overview

AppFolio support modern residential, commercial, student housing, and HOA property managers with online portals and automated...

MRI Software offers real estate owners and companies, property investors and operators a flexible cloud-based platform that...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$250.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,111

329

86

28

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.2

(98)

5

4

3

2

1

47

37

11

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

The Help Center is wonderful. Any time I have to call I get good response and answers to my questions.
Getting better over time, but the best of the bread so far. Hope they can maintain their competitive pricing and rapid development and not let it reverse like their competitors.
It has been a fantastic experience, many of my colleagues have switched to AppFolio and are as excited as I am to see what they add next, as they are always improving their product.

Pros

I like the software because it is easy to use and implement. But the greatest benefit in my mind is the customer support and customization that is available.
MRI has a great vendor partnership that allows the vendor to seamlessly integrate their software with MRI's databases. You get the best of both worlds.
It is user friendly and has good reports and a big fan of the budgeting module.

Cons

I hate change and had built a cumulative system of various software's to support our business. The idea of dumping all that into one system was scary and took some adjustment.
We have had new clients furious with us homes did not get listed or shown due to appfolio changes without warning. It really has gone from a 9 to about a 6 overall in the last year and a half.
Example, you can now email tenants/owners from their page. If the email does not go through there is no notification so we are unaware that tenants/owners did not receive our communication.

Cons

Most of our staff has learned to just wait and speak with her rather than bother with other customer support staff. We've all found Chad to be rude and unhelpful on every occasion.
I doubt MRI will reduce annual cost to make up for the loss of a program that we are receiving and paying for with the current software. Billing detail could be clearer.
Also, it would let half information process in the system (such as work order with no info or category) this should have popped up w/ error box to be able to submit.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features86
  • "What If" Scenarios
  • ACH Payment Processing
  • API
  • Access Control
  • Account Reconciliation
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Advertising Management
  • Applicant Tracking
  • Applications Management
  • Appointment Management
  • Asset Management
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Background Screening
  • Balance Sheet
  • Bank Reconciliation
  • Calendar Management
  • Call Center Management
  • Cash Flow Management
  • Chat
  • Check Printing
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collections Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract Management
  • Cost Analysis
  • Credit Card Integration
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Migration
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Generation
  • Document Storage
  • Drag & Drop Interface
  • ERP Integration
  • Electronic Payments
  • Electronic Signature Capture
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • Facility Scheduling
  • File Management
  • Financial Management
  • Fixed Asset Management
  • Forecasting
  • General Ledger
  • IT Asset Tracking
  • Individual Development Plans
  • Inspection Management
  • Job Costing
  • Knowledge Base Management
  • Lead Management
  • Lifecycle Management
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Location
  • Partial Payments
  • Physical Asset Tracking
  • Policy Management
  • Portfolio Management
  • Purchase Order Management
  • Quote Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Billing
  • Reminders
  • Reporting & Statistics
  • Role Management
  • SMS Integration
  • Sales Reporting
  • Search Functionality
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vendor Management
  • Video Support
  • Visitor Registration
  • Visual Analytics
  • Website Integration
  • Work Order Management
  • Workflow Management
  • Total features54
  • "What If" Scenarios
  • ACH Payment Processing
  • API
  • Access Control
  • Account Reconciliation
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Advertising Management
  • Applicant Tracking
  • Applications Management
  • Appointment Management
  • Asset Management
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Background Screening
  • Balance Sheet
  • Bank Reconciliation
  • Calendar Management
  • Call Center Management
  • Cash Flow Management
  • Chat
  • Check Printing
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collections Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract Management
  • Cost Analysis
  • Credit Card Integration
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Migration
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Generation
  • Document Storage
  • Drag & Drop Interface
  • ERP Integration
  • Electronic Payments
  • Electronic Signature Capture
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • Facility Scheduling
  • File Management
  • Financial Management
  • Fixed Asset Management
  • Forecasting
  • General Ledger
  • IT Asset Tracking
  • Individual Development Plans
  • Inspection Management
  • Job Costing
  • Knowledge Base Management
  • Lead Management
  • Lifecycle Management
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Location
  • Partial Payments
  • Physical Asset Tracking
  • Policy Management
  • Portfolio Management
  • Purchase Order Management
  • Quote Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Billing
  • Reminders
  • Reporting & Statistics
  • Role Management
  • SMS Integration
  • Sales Reporting
  • Search Functionality
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vendor Management
  • Video Support
  • Visitor Registration
  • Visual Analytics
  • Website Integration
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations3
  • BombBomb
  • BoomTown
  • Contactually
  • DocuSign
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • LinkedIn
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Nexus
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Stripe
  • Xero
  • Zapier
  • dotloop
  • Total integrations10
  • BombBomb
  • BoomTown
  • Contactually
  • DocuSign
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • LinkedIn
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Nexus
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Stripe
  • Xero
  • Zapier
  • dotloop

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AppFolio Property Manager vs. MRI Software

See how AppFolio Property Manager and MRI Software stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.