AppFolio Property Manager vs NeonCRM Comparison

Overview

AppFolio support modern residential, commercial, student housing, and HOA property managers with online portals and automated...

Thousands of nonprofits use Neon's nonprofit CRM software to manage their fundraising, membership, events, and nonprofit websites.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$250.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$100.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,111

330

86

28

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5

4

3

2

1

249

149

23

6

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The Help Center is wonderful. Any time I have to call I get good response and answers to my questions.
Getting better over time, but the best of the bread so far. Hope they can maintain their competitive pricing and rapid development and not let it reverse like their competitors.
It has been a fantastic experience, many of my colleagues have switched to AppFolio and are as excited as I am to see what they add next, as they are always improving their product.

Pros

Gabriella providing amazing service answering questions, sharing resources and being patient. I am so excited for our organization to benefit from the support and strength NEON will provide.
The look and feel is great, is easy to use and navigate and the insights you can get are good. Is a different and good option to keep track of things.
M impressed with this app because it is people-focusing like donating or fundraising app. This is one of the user-friendly that I highly recommended.

Cons

I hate change and had built a cumulative system of various software's to support our business. The idea of dumping all that into one system was scary and took some adjustment.
We have had new clients furious with us homes did not get listed or shown due to appfolio changes without warning. It really has gone from a 9 to about a 6 overall in the last year and a half.
Example, you can now email tenants/owners from their page. If the email does not go through there is no notification so we are unaware that tenants/owners did not receive our communication.

Cons

As of now, I do not have any cons or problem with this software. It serves all the requirements that we needed.
M still very confused about how to do email campaigns with a segmentation of our contacts.
When utilizing the "events", there is no way to do it in any quick fashion.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features86
  • ACH Payment Processing
  • API
  • Access Control
  • Account Reconciliation
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Advertising Management
  • Applicant Tracking
  • Applications Management
  • Appointment Management
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Background Screening
  • Balance Sheet
  • Bank Reconciliation
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Campaign Analysis
  • Campaign Management
  • Campaign Segmentation
  • Cash Flow Management
  • Charting
  • Check Printing
  • Client Management
  • Client Portal
  • Collaborative Workspace
  • Collections Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Filter
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Database Integration
  • Deadline Management
  • Document Generation
  • Document Storage
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Equipment Tracking
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Ticketing
  • Expense Tracking
  • File Management
  • Filtered Views
  • Forms Management
  • General Ledger
  • Goal Setting / Tracking
  • Grants Management
  • Historical Analysis
  • Individual Development Plans
  • Inspection Management
  • Knowledge Base Management
  • Lead Management
  • Mail Merge
  • Mailing List Management
  • Maintenance Scheduling
  • Member Account Access
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Marketing
  • Newsletter Management
  • Partial Payments
  • Personalized Profiles
  • Policy Management
  • Portfolio Management
  • Prospecting Tools
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Recurring Billing
  • Recurring Tasks
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Role Management
  • SMS Integration
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vendor Management
  • Video Support
  • Visual Analytics
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Work Order Management
  • eCommerce Integration
  • Total features63
  • ACH Payment Processing
  • API
  • Access Control
  • Account Reconciliation
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Advertising Management
  • Applicant Tracking
  • Applications Management
  • Appointment Management
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Background Screening
  • Balance Sheet
  • Bank Reconciliation
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Campaign Analysis
  • Campaign Management
  • Campaign Segmentation
  • Cash Flow Management
  • Charting
  • Check Printing
  • Client Management
  • Client Portal
  • Collaborative Workspace
  • Collections Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Filter
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Database Integration
  • Deadline Management
  • Document Generation
  • Document Storage
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Equipment Tracking
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Ticketing
  • Expense Tracking
  • File Management
  • Filtered Views
  • Forms Management
  • General Ledger
  • Goal Setting / Tracking
  • Grants Management
  • Historical Analysis
  • Individual Development Plans
  • Inspection Management
  • Knowledge Base Management
  • Lead Management
  • Mail Merge
  • Mailing List Management
  • Maintenance Scheduling
  • Member Account Access
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Marketing
  • Newsletter Management
  • Partial Payments
  • Personalized Profiles
  • Policy Management
  • Portfolio Management
  • Prospecting Tools
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Recurring Billing
  • Recurring Tasks
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Role Management
  • SMS Integration
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vendor Management
  • Video Support
  • Visual Analytics
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Work Order Management
  • eCommerce Integration

Integrations

  • Total integrations3
  • BombBomb
  • BoomTown
  • Contactually
  • DocuSign
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • LinkedIn
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Nexus
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Stripe
  • Xero
  • Zapier
  • dotloop
  • Total integrations22
  • BombBomb
  • BoomTown
  • Contactually
  • DocuSign
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • LinkedIn
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Nexus
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Stripe
  • Xero
  • Zapier
  • dotloop

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation