AppFolio Property Manager vs ResMan Comparison

It is very easy to use. You have so many options in just one platform.

I think that the payments integration side can be a bit challenging, but overall it works well.

I like that you can track each resident and run a ledger.

I do not like that customer service is in a chat. I would like to call and talk to a person.

I have used Yardi, Appfolio, Quickbooks and ResMan throughout my career. ResMan by far is the easiest to manipulate. It's a new product, and I like that the owners are willing to listen to suggestions and improvements. It has met my needs for everything property management has to offer.

Just small little items. For instance, on the lease expiration report, why would I ever want to mark former residents? It's set to default.

As a Property Manager of a small portfolio with limited employees, this software has changed my life. It has helped me organize, stay on track, and most importantly become more efficient.

I am pretty new to ResMan, so there isn't anything in particular I dislike at this point.

Thank you for taking the time to give us some feedback. We love that our property management platform has helped you manage your portfolio more efficiently. #GameChanger : )

I love how user-friendly Resman is. I also love the fact that there is a support team I can reach out to if I have any questions.

I was using this software multiple times daily as an Assistant Property Manager however, I received a promotion to in house collections and there isn't a lot of good features or reporting to fully be able to do my current position.

Functionality, Layout (dashboard, colors)

There is no mobile app Traffic reporting isn't always accurate on different reports and hard to track. AP isn't the best, but that might not have anything to do with the software, but how the company has it set up.

My favorite feature of Resman is the texting option and online payments. I can easily and quickly send out text alerts to all residents about emergencies, events, etc. With most residents they respond quickly to this feature as most people have a cell phone with them at all times. It has helped me as an Assistant Property Manager to have regular contact with my clients.

There is not anything I can think of that I am unhappy with at this time. Resman is very user friendly and also has training videos that you can watch if you need assistance.

Resman is a great property management software because it keeps everything simple

leads from property website, has to be manually entered

This is the easiest product to use. Coming from a non-multi housing background, but using programs like Yardi in my past for Commercial Real Estate, ResMan, without taking any training, is the most intuitive program. It has every report you could ever need, the integrations are seamless, and the navigations through screens is super easy.

On property teams struggle a bit with the ease of the software, as it is completely different from Yardi and Property Matrix programs but it really can do so much more. I'm sure 2 years in we still haven't used all the functionality offered to us at this point. Customer service was a little tough when you had a question in the beginning, but they have since moved to a new platform where you have a dedicated team and it works amazing.

The training was good and they helped get me going. Once I did it was easy for me to start learning and configuring it for myself.

It was the first time I used something like this and was overwhelming at first.

Organization and integration is the best part. Syncs up with bank accounts, inspection software and other various tools needed for successful property management

Customer Service/Help Line: On average, I'm on hold between 30-45 minutes Creating a New Property: Took 2-3 months for a newly managed property to be added to the system

This is a cost effective way to manage a property.

No way to download accounting to QuickBooks to handle accounting after selling a property. Needs instructions for Custom Reports. Customer service is very nice, but getting an answer is hit or miss and I often call other ResMan users because the customer service reps couldn't answer my question.

This software does have more functionality for Rental Property owners

The updates can be very frustrating when you are using these reports for Excel spreadsheets with formulas in them and your constant changes confuse these forms usage

Kristina, Learning a new property management software can be difficult. That's why at ResMan, we try to make it as simple as possible. We have additional resources that might help you get better acclimated. You have the option to browse by article in our online learning management system. We hold trainings online or in-person at ResMan's headquarters. You have the option to reach out to your dedicated account executive. Finally, you can contact customer support. Let us know how we can help you. --Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

It has pretty much all property managing services in one software.

There are some additions that I know they will be featured in the future as the software development is always getting better.

Implementation was a breeze. Property documentation is easy to upload, sort and find. Reports are easily customizable.

Issues seem to come with every update. Tax Credit compliance features could be better and easy to manage.

Thank you for taking the time to give us some feedback. Our implementation teams work hands-on to ensure smooth onboarding of customers, thank you for the positive recognition of this. Our aim for managing Tax Credit units is to be proactive and stress-free and will be sure to send this feedback to the team.

Very user friendly, love the live chat. Information is clear to understand. Makes your property tasks a smooth process to work with ease.

No real cons at this time, so far my favorite property management software to date.

Thanks for the great review, Erin! So much of our design approach centered around making the life of a property manager easier so that they can spend more time making the resident experience as brilliant as it can possibly be. Cheers! Dennis Behrman | SVP of Marketing

I like the ease of the software the most. There is nothing I can't access in just a few clicks or less.

No cons for the software, I wish all of the property management companies used it.

The dashboard is simple. Getting around is not as complicated as other property management CRMs.

The features they used to sell us on the software do. not. work. They don’t offer an open API. The reports cost extra to pull exactly what you need.

Hi Allyson. I'm really sorry to read your feedback about ResMan. I know about your specific experience and can commit to you that the onboarding and support issues you experienced are behind us. We're growing rapidly. Every now and then there are hiccups. We've identified the issues and put in place the right people and processes to ensure that what happened to you doesn't happen again, to any customer. We...

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ResMan is the most comprehensive software we have seen and/or tried for multifamily property management. It's amazing to be able to handle accounting, leasing, workorders, resident communication and everything from one place! I wouldn't want to do property management without it.

I can't recommend to everyone because ResMan isn't available for smaller properties

The best feature I love about this software is the search bar. You can look up whatever you need from that one tool.

I must say I have used a few property management software and this by far is my favorite.

Jeffrey, thanks for the thumbs up! We're so happy that you're satisfied with your software experience so far. Please keep in touch and let us know what we can do to help you be even more successful moving forward! --Dennis Behrman, SVP of Marketing

The ease of use and everything you need to manage a property is in 1 system!

I wish you could integrate photos and other images into the email blast functionality. Email only supports text, or images must be attachments.

Software is user friendly, intuitive, and boasts productivity.

A few process could use an overhaul to be more modernized, but overall a great software.

Very user friendly and the chat support feature

Notifications for messages within the system. Glitches with applications

Thanks for your support, Brittany! Our teams work hard to make ResMan the most user-friendly property management platform on the market, so thank you for the feedback.

I love ResMan! It is so easy to use, it does everything and if you make any mistakes they can be easily fixed!

What I like the least is all the glitches this software has, seems like weekly the server goes down. It is only for a short time but is still inconvenient.

I love that our property managers are able to text and email our residents and prospects from one platform.

The email analytics are non-existent. This makes emailing prospects and trying to develop a quality strategy near impossible.