AppFolio Property Manager Features

AppFolio Property Manager

Cloud-based property management software

4.57/5 (1,694 reviews)

Competitor Feature Comparison

ACH Payment Processing
Access Controls/Permissions
Account Reconciliation
Accounting
Activity Dashboard
Activity Management
Activity Tracking
Add & Edit Photos
Administrative Reporting
Advertising Management
Alerts/Notifications
Applicant Tracking
Application Management
Appointment Management
Audit Management
Audit Trail
Automated Scheduling
Background Screening
Bank Reconciliation
Billing & Invoicing
CRM
Calendar Management
Call Center Management
Cash Flow Management
Check Printing
Client Management
Client Portal
Collections Management
Comment Library
Commercial Inspections
Commercial Leases
Commercial Property Management
Committee Management
Communication Management
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Credit Check
Customer Database
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Data Migration
Deadline Management
Deal Management
Document Generation
Document Management
Document Storage
Dues Management
Electronic Payments
Electronic Signature
Email Marketing
Email Templates
Equipment Tracking
Event Calendar
Event Logs
Event Management
Event Scheduling
Expense Tracking
Fee Collection
File Management
Financial Management
Financial Reporting
For Investors & Traders
General Ledger
HOA Violation Enforcement
Income & Balance Sheet
Individual Development Plans
Inspection Management
Insurance Management
Invoice Management
Knowledge Base Management
Late Fee Calculation
Lead Management
Lease Management
Lease Origination
Lease Tracking
Maintenance Management
Maintenance Scheduling
Member Communication
Member Database
Member Directory
Member Portal
Membership Management
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Marketing
Online Payments
Owner Portal
Partial Payments
Payment Processing
Policy Management
Portfolio Management
Property Database
Property Management
Real Time Data
Real Time Notifications
Real Time Reporting
Recurring/Subscription Billing
Reminders
Rent Tracking
Repair Estimates
Report Summary
Reporting & Statistics
Reporting/Analytics
Residential Inspections
Residential Leases
Residential Properties
Retail Leases
Role-Based Permissions
SMS Messaging
Search/Filter
Secure Login
Self Service Portal
Summary Reports
Task Management
Task Progress Tracking
Task Scheduling
Tax Management
Template Management
Templates
Tenant Portal
Tenant Tracking
Third Party Integrations
Transaction History
Transaction Monitoring
User Management
Vacancy Management
Vendor Management
Video Support
Website Integration
Website Management
Work Order Management
Learn moreCompare App
ACH Payment Processing
Access Controls/Permissions
Account Reconciliation
Accounting
Activity Dashboard
Activity Management
Activity Tracking
Add & Edit Photos
Administrative Reporting
Advertising Management
Alerts/Notifications
Applicant Tracking
Application Management
Appointment Management
Audit Management
Audit Trail
Automated Scheduling
Background Screening
Bank Reconciliation
Billing & Invoicing
CRM
Calendar Management
Call Center Management
Cash Flow Management
Check Printing
Client Management
Client Portal
Collections Management
Comment Library
Commercial Inspections
Commercial Leases
Commercial Property Management
Committee Management
Communication Management
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Credit Check
Customer Database
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Data Migration
Deadline Management
Deal Management
Document Generation
Document Management
Document Storage
Dues Management
Electronic Payments
Electronic Signature
Email Marketing
Email Templates
Equipment Tracking
Event Calendar
Event Logs
Event Management
Event Scheduling
Expense Tracking
Fee Collection
File Management
Financial Management
Financial Reporting
For Investors & Traders
General Ledger
HOA Violation Enforcement
Income & Balance Sheet
Individual Development Plans
Inspection Management
Insurance Management
Invoice Management
Knowledge Base Management
Late Fee Calculation
Lead Management
Lease Management
Lease Origination
Lease Tracking
Maintenance Management
Maintenance Scheduling
Member Communication
Member Database
Member Directory
Member Portal
Membership Management
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Marketing
Online Payments
Owner Portal
Partial Payments
Payment Processing
Policy Management
Portfolio Management
Property Database
Property Management
Real Time Data
Real Time Notifications
Real Time Reporting
Recurring/Subscription Billing
Reminders
Rent Tracking
Repair Estimates
Report Summary
Reporting & Statistics
Reporting/Analytics
Residential Inspections
Residential Leases
Residential Properties
Retail Leases
Role-Based Permissions
SMS Messaging
Search/Filter
Secure Login
Self Service Portal
Summary Reports
Task Management
Task Progress Tracking
Task Scheduling
Tax Management
Template Management
Templates
Tenant Portal
Tenant Tracking
Third Party Integrations
Transaction History
Transaction Monitoring
User Management
Vacancy Management
Vendor Management
Video Support
Website Integration
Website Management
Work Order Management
Visit WebsiteCompare App
ACH Payment Processing
Access Controls/Permissions
Account Reconciliation
Accounting
Activity Dashboard
Activity Management
Activity Tracking
Add & Edit Photos
Administrative Reporting
Advertising Management
Alerts/Notifications
Applicant Tracking
Application Management
Appointment Management
Audit Management
Audit Trail
Automated Scheduling
Background Screening
Bank Reconciliation
Billing & Invoicing
CRM
Calendar Management
Call Center Management
Cash Flow Management
Check Printing
Client Management
Client Portal
Collections Management
Comment Library
Commercial Inspections
Commercial Leases
Commercial Property Management
Committee Management
Communication Management
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Credit Check
Customer Database
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Data Migration
Deadline Management
Deal Management
Document Generation
Document Management
Document Storage
Dues Management
Electronic Payments
Electronic Signature
Email Marketing
Email Templates
Equipment Tracking
Event Calendar
Event Logs
Event Management
Event Scheduling
Expense Tracking
Fee Collection
File Management
Financial Management
Financial Reporting
For Investors & Traders
General Ledger
HOA Violation Enforcement
Income & Balance Sheet
Individual Development Plans
Inspection Management
Insurance Management
Invoice Management
Knowledge Base Management
Late Fee Calculation
Lead Management
Lease Management
Lease Origination
Lease Tracking
Maintenance Management
Maintenance Scheduling
Member Communication
Member Database
Member Directory
Member Portal
Membership Management
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Marketing
Online Payments
Owner Portal
Partial Payments
Payment Processing
Policy Management
Portfolio Management
Property Database
Property Management
Real Time Data
Real Time Notifications
Real Time Reporting
Recurring/Subscription Billing
Reminders
Rent Tracking
Repair Estimates
Report Summary
Reporting & Statistics
Reporting/Analytics
Residential Inspections
Residential Leases
Residential Properties
Retail Leases
Role-Based Permissions
SMS Messaging
Search/Filter
Secure Login
Self Service Portal
Summary Reports
Task Management
Task Progress Tracking
Task Scheduling
Tax Management
Template Management
Templates
Tenant Portal
Tenant Tracking
Third Party Integrations
Transaction History
Transaction Monitoring
User Management
Vacancy Management
Vendor Management
Video Support
Website Integration
Website Management
Work Order Management
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Mobile apps

iOS App


88 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


259 reviews

AppFolio Property Manager Feature Reviews

25 reviewers had the following to say about AppFolio Property Manager's features:

Michelle A.

Century 21 Nachman Realty Review

2020-11-30

Online portals for tenants to make payments and report maintenance issue.

Pros

Tenant & owner portals.

Cons

The management company does not have a set of books to account for the incoming fees.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
NICK P.

Why Our Company Uses Appfolio Software

2021-08-08

We work around its accounting difficulties

Pros

Tenant tracking of payments, maintenance, online payment system, leasing and reporting

Cons

Accounting module is the most difficult for us to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Bill B.

Most of what a small property mgmt company needs

2018-11-12

The integration of management, maintenance, tenant portal, owner portal, payments and marketing streamlines our workflow.

Pros

Includes tenant payments and maintenance as well as marketing.

Cons

Like most web apps, it takes numerous clicks to do anything. Accounting and reporting leave a little to be desired.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael L.

Great Property Management Software

2021-07-20

We've used several other Property Management software.

Pros

The ability for owners and tenants having their own portal is great.

Cons

Appfolio needs to have an API so that we can easily integrate into our process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Shelly H.

Appfolio from a CFO perspective

2019-04-25

Appfolio provides many benefits for property managers to take the prospective tenant through the process of leasing and renewals efficiently and without having to double enter data, offering portal access to the tenants.

Pros

The accounting actually works, and works very well, which is more than I can say for other similar property management software that we have used, and it is fully integrated with property management and multiple entities and owners.

Cons

Limitations in the accounting software related to efficiency of data entry such as autopayments in accounts payable, multiple receipt entry, screens filters, and customization of reporting and dashboards, and a lack of efficient way to prepare annual MN CRP forms.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from AppFolio


Thanks, Shelly. We appreciate the feedback and are happy to hear that AppFolio accounting is working well for you. If you have specific suggestions for new screen filters or reporting needs, please submit these to our Product Suggestion Board!

Read more
Don A.

Owner

2017-08-08

Need to improve customer support

Pros

Easy To use and well organized on the main menu Need more Management reporting capabilities, currently has NONE

Cons

Not enough functionality... Management Agreements, Documents, ability to add addition input fields... etc....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No

Response from Mackenzie


Dear Don, thank you for reaching out and providing us with feedback! Your experience is important to us, we hope to improve things moving forward - a Customer Success Manager will be contacting you directly to talk through this with you!

Read more
Michael M.

Simple, Powerful, Efficient

2019-10-28

Pros

Accounting, leasing, maintenance, reporting, and tenant management all in one place.

Cons

Early versions (2015) of mobile app was difficult to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Victor H.

Appfolio is an excellent product

2021-09-07

Muy excellente. Especially the customer support.

Pros

Appfoilio packages very nicely and comprehensively the tenant tracking and accountinog

Cons

Appfolio is really keyed for true third party management not single entity management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Cristen F.

Fantastic Property Management Software

2019-09-19

It's easy to use for both managers and tenants. Owners dont love the reports - they are hard to understand and should be laid out easier.

Pros

This property management software is easy to use and user friendly for both manager and tenant. Easy to store notes, files, and data all in one place easily accessed by anyone on our team.

Cons

Emails often dont deliver to owners or tenants and you are not aware of it unless you check back in on the tenant or owner page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark K.

Appfolio Software Review

2020-07-14

It has been very frustrating for all of us in the office because we were so used to Yardi which is a far superior product.

Pros

- The ease of communication with tenants - The dashboard

Cons

- This software just isnt really tailored to Commercial Property Management. - The reports are cumbersome and not organized well. - The features in Yardi are far superior

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Read more
Blake R.

Very Good Service

2019-10-03

The software has been wonderful and is very easy to use for both tenants and property managers.

Pros

From maintenance requests to sharing important documents, tenants are always in the know and have direct access to the leasing company.

Cons

The software does have some bugs in it occasionally, but there have been instances where documents that had been uploaded no longer appeared for the tenants to view.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Dwayne W.

Excellent property management product

2017-12-14

It would be beneficial to new customers to have a more detailed accounting introduction.

Pros

The work flow and various ways to report activity is great along with the ability to track everything related to a property.

Cons

Why there are many helpful features introduced all the time, there are several that would be very beneficial to us such as: Photos attached to inspections, work orders, etc. The tenant may think it is a plumbing issue, & turns out to be a HVAC issue, etc.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Amanda Y.

Upgrading all the time

2019-01-08

Overall it's a great program and getting better every year. I can't wait to see where it's at in 5 years!

Pros

Customer support is great. The software can nearly do everything. The additional of billpay has really saved time and energy. I love that it's always getting better and more user friendly.

Cons

I can't send tenant refunds as billpays.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Susi C.

Property management likes Appfolio

2020-03-10

Overall I like Appfolio's features, ease of use and the reporting functions it offers.

Pros

I have found it is easy to navigate within the program

Cons

There are management level approvals that are in place before a check is issued which would eliminate fraudulent activity from happening.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Yolanda G.

Appfolio user

2019-04-04

Has the inspection for new n move out tenants, something not again other property management app's.

Pros

It's very user friendly. No negative feedback.

Cons

I haven't found anything negative about appfolio.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Frank B.

We Love it!

2017-12-14

FYI I wear a 2XL Shirt (Appfolio) send one with a bill and I will pay it or add it to our next statement. we will advertise and testify of your services.

Pros

Applications and Leases, utilizing digital signatures are perfect for tenant activities.

Cons

Being able to transmit and digitally sign Management Agreements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Malia Y.

Great team helps you setup the software. They are willing to train you on the software.

2018-05-21

Everything about the tenant could be easily accessed.

Pros

Cloud based Integrated accounting and apartment property management software Website is included with the software and real- time

Cons

Not the industry standard Was missing some standard reports that property management companies used Was designed to manage individual properties.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from AppFolio


Hi Malia, thank you for your review! We're glad your training went smoothly and we look forward to continuing to work with you!
AppFolio is designed for single-family and multi-family residential, student housing, commercial, community associations, and mixed portfolios. We strive to meet the needs of all portfolio types!

Read more
Tamra B.

AppFolio

2016-10-07

We were so excited to finally streamline some of our processes while adding tenant and owner portals, so when this failed, we were incredibly disappointed.

Pros

Very user friendly; clean look; multiple search functions; decent reporting; user portal functionality; great implementation team; decent support; continually adding new features and enhancements; affordable - great value for the investment

Cons

Very limited for commercial property management applications; accounting platform does not adequately support multiple or independent accounts for individual properties; tenant and owner profile info pages are very limited for a commercial

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10

Recommendations to others considering AppFolio Property Manager

If you are a residential property manager, this is definitely a product to consider. They are continuing to add new features and enhancements. Check out the accounting and reporting platforms thoroughly before purchasing to ensure it meets your requirements. Commercial property managers, look it over very carefully before you consider this software. Check out the tenant and owner profile pages and set up (although I know they were working on those issues). Overall, I believe it is a very nice product, it just didn't fit our needs on the commercial side.

Source: Software Advice
Helpful?   Yes   No

Response from Mackenzie


Hi Tamra - Thank you for posting a review, we appreciate your willingness to share your feedback as we are always seeking to improve our offering! When your company decided to leave AppFolio in April, our Customer Success team learned in detail about the challenges you had with our system. Since then, we have improved the tenant portal experience for commercial tenants and are continually making improvements to our accounting and reporting workflows. We have many happy commercial property managers using our system and hope that you will consider us again in the future!

Read more
Matt p.

AppFolio Review

2017-05-30

We just need the ability to create custom workflows, procedures, activities, inspections.

Pros

Online rent pay, online Leasing, integrated accounting, integrated website, the ability to broadcast to multiple third party websites during Leasing, automatic applicant and tenant notifications when scheduling a showing.

Cons

There are 20 steps that must be completed every time a tenant moves in and moves out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No

Response from Mackenzie


Dear Matt, thanks for sharing so much detailed feedback with us! We love hearing from our customers and will definitely share your thoughts with our teams. We hope that as you spend more time with AppFolio you will be able to realize the full value of our program for your business and find new success!

Read more
Tammy B.

Director of Residential Management and Real Estate Sales, with 30 years in the industry.

2018-02-21

Pros

Also is user friendly with easy access.

Cons

There is no ability to upload management agreements yet.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No

Response from Torri


Hi Tammy, we're happy to hear that you are finding AppFolio to be a convenient solution when you are on the go, as we know that property management professionals lead busy lives! Thanks for providing your feedback and for letting us know about features you'd like to see in the future! Management agreements are on the radar of our Product Team and we are continuing to research the best way to build out a feature that would meet everyone's needs. Be sure the check the 'What's New' section of your database to find all new product releases!

Read more
Tammy B.

AppFolio Review

2019-11-11

Pros

AppFolio is user friendly and has allowed us to accept online payments, provide tenant portals, and pay our vendors electronically.

Cons

I would like to see more support for Commercial Management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dawn R.

Appfolio - Completes the management package!

2020-12-10

Appfolio has allowed for all of our management records, tracking etc; to be held in one very convenient location with peace of mind.

Pros

Appfolio has continued to adapt to the ever changing technology and real estate fields. Our tenants have full access to their tenancy and are able to communicate to us through our system - not only expediting any tenant requests but also documenting for our records!

Cons

It would also be very helpful if they offered a report writer, something that allows us to fully determine and create reports based on our needs and our management agreement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve D.

Very frustating software

2017-01-12

Program feel is that it is more designed to assist management of properties owned by the subscriber and not so much for property managers.

Pros

The website for rentals is nice, online lease processing good, Very good attention until start up date and then support is available at their leisure.

Cons

No ability to share inspection reports with the tenant, no ability to produce management contracts and have signed online and given to owners, all management contracts have to be produced on paper or you need other software.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10

Recommendations to others considering AppFolio Property Manager

Do not buy this software unless you are trained in accounting, do not have high expectations of it being a total solution to your management needs. It will not be that, but could with some minor enhancements, that they will not make to help you.

Source: Software Advice
Helpful?   Yes   No

Response from Mackenzie


Dear Steve, thank you for providing us with constructive feedback - we appreciate that you have shared your experience with us! We do not currently advertise to be a solution for management brokers, we are sorry if your expectations for this were not met. We do recommend that users have accounting knowledge to best operate the system. We have recently enhanced our 1099 feature to include tracking owner 1099 electronic consent and sending 1099s to their owner portal. In addition, we host 3 training webinars a year to help prepare our customers for the 1099 process, it appears that you have unsubscribed from our emails, which is perhaps why you were unaware of this training opportunity. We are sorry that AppFolio Property Manager has not been a complete solution for your business so far, we hope to work with you to further to reconcile this situation! A manager has reached out to you directly for more feedback on your experience.

Read more
Patti S.

Great software that's easy to use

2018-02-07

I think it would be great to have the owner statement be a live feed and only do monthly statements when we close the month. This way owners will see whats happening live.

Pros

It creates ease to communicate with our tenants who are commonly using their phones.

Cons

For instance, any reversed or reapplied receipts do not change the management fee charged when posting fees so I have to manually audit.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No

Response from Torri


Hi Patti,

Great suggestions! We love getting product feedback and I have provided this to our Product Team. We're glad you've found success in managing tasks and communication within AppFolio. I have also passed your feedback regarding management fees to a Customer Success Manager, as the way you have detailed your process is actually how the feature should be behaving automatically. Someone should be reaching out to you to discuss further!

Read more
Michelle K.

Get an Accountant to help

2018-09-13

This takes a long time to learn and is VERY difficult to export your data if you decide the move was a bad choice.

Pros

Lots of options to streamline your processes Online rental apps, rent payments, owner payments, reports Great app to use on the go

Cons

In my opinion, this is an accounting program with property management added on top.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more