Buildium vs MRI Software Comparison

User friendly helpful staff love the program

I really don't have much negative to say

We're happy you're finding the software easy to use, Shelly! - Charlie

Property Management features are robust

Very limited asset management. Need a more robust page for detailed information about each asset on property - mechanicals, etc...

Easy to use and manage leases and tenants

I loved that it integrated wit Happy inspector, except that my integration is problematic and not really functional. Borderline useless.

Hi Jason! Thanks for your review. I'm sorry to hear that you're experiencing issues with your Happy Inspector integration. If you haven't yet, please reach out to customer care to see if they can help, or if an escalation is needed to fix anything behind the scenes. You can see your customer care contact options in the Help & Support menu in your Buildium account. - Charlie W.

Everything. It is extremely easy to use. Various integrations including PayNearMe is a plus.

Customer support is sometimes not available due to company meetings or events. They do give notice in advance however this is extremely inconvenient. They are also not available on the weekends OR in the evenings. When an issue does arise, they DO NOT follow up in a timely fashion.

Saves me time and helps me organize all my files

Money ledger is not as clear as I would like and it’s hard to explain it to the tenants and owners

I really like how you keep track of owners and tenants all in one software.

I struggle with the accounting part of this software. I have a basic version so I don't have phone support.

We're glad you like us, Darin! And we're even happier that Buildium has been helping you keep track of things. In addition to ticket support with our customer care agents, you also have access to our support library and Buildium Academy—a series of video courses that cover many of the most-used aspects of Buildium, including accounting. These are available in the Help & Support menu in your Buildium account. Cheers! Charlie

I like the ease of using the software. I especially appreciate how it automatically calculates totals and generates reports.

I don't like how sometimes we have to click through several links to get from one screen to the next.

It can do everything I want it to do, if I have 3 hours to research, watch videos and contact tech support

This software is the least user friendly software I've ever had. Good luck finding anything, and when you do find something, like a lease, then you want to go back to the property to write a note, there's no going back, you'll have to start over from the home page. I paid in full for a year. I don't owe any money. My bank issued me a new debit card and canceled my previous card. Now I can't get into...

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Hi Kenny, I apologize for the frustration you have experienced. I understand you've since spoken to our customer care manager Sebastian, who will keep in contact when you need help for your account. Best, The Buildium Team

The software is user friendly in the respect that is only takes a few steps to perform the most common functions. The reconciling process is straightforward.

I wish the software recorded prepaid rent as a liability. To do so, it requires a manual journal in the month rent is prepaid and then a reversing entry in the month the rent is to be recognized. Also, the process for offsetting security deposits with charges is not as easy as I'd like it to be. The charges don't seem to run through the reconciliation process the way I feel they should.

Hi Shannon, Thanks for leaving us a review! You are able to track prepaid rent as a liability, we released an automated feature last year. Here is a help article with further information! https://support.buildium.com/hc/en-us/articles/360008135311-Announcement-Introducing-automated-prepayments Best, The Buildium Team

It seems to be able to handle everything you can think of for property management. The back office accounting is great and will make day to day operations a breeze.

it can be a little overwhelming with all the options you have. However, customer service is great and will walk you through anything.

It is so easy to get around in buildium. The tabs are all self explanatory. If they change anything is is always for the better. When you call the help center they are always very patient and helpful in answering all of your questions. I have never submitted a support ticket but I would imagine that they would get back to you as quickly as possible.

I do not have any cons for this software.

Hi Cassi, Thank you for taking the time to leave us a review! It's great to hear you have had such great experiences with our support team. All the best, The Buildium Team

Reliable, organized, fast, friendly customer service, easy.

None that I can recall on at the moment.

Ability for on line payments - I just wish it was easier for tenants to reach their accounts

I would like a a portal or address or website to tell tenants to log into.

Hi Angie, Thanks for your review. Did you know that your subscription comes with a public website that prospective tenants can visit to learn more about your properties, complete applications, and set up an applicant center account? And for your residents, there is a dedicated website that they can sign into at residentcenter.com. I hope that helps! - Charlie W

Really helpful and easy to use ! Easy to show the account !

Accountant’s column and easy to login !

Easy of use, learning curve is short, accounting is straight-forward.

Reports are not very flexible, but export to Excel is easy.

Ease of use, customer service.

Not the least expensive software around.

The software is comprehensive yet easy to use, and the training video was adequate to get started.

I have had no problems with the software so far. The price is right and the software does what I need.

I really like the ease of use. It's pretty simple to figure out for both managers and tenants. Tenants are able to pay their rent online which has made collecting rent and on time payments so much better.

The software has the ability to take payments for multiple months however in order to properly apply them on the months when you need to it doesn't have an automatic feature. Also, it would be nice if there was a way to go to a specific tenant and make payments on multiple accounts without having to go out to each account separately. We have storage units as well as properties and some tenants have multiple units. They would like to only make one payment that could be dispersed to all the accounts instead of multiple payments. It would be nice if the property manager was able to do that as well. In addition, I don't like the integration of the mobile app for the software. It's clunky and difficult to use. The older version was more user friendly.

Hi Lisa, Thanks for your honest review! We just released an automatic prepaid rent feature in July! Our support team would be happy to walk you through how it works if you give us a call at 888-414-1988! Best, The Buildium Team

Very user friends and generates a very functional workflow. Easy to categorize with photography. Easy to track renewals.

Lacks the ability to archive old resident's and could enhance internal search features. Sometimes does not save work.

-Entry level software that grows as you grow -Customer support is always available -Software is growing and trying to meet the needs of the user -Software provide beneficial workshops and webinars to assist in learning the accounting process -Software automates the double entry method of accounting

-Would like to see more customized information on home screen dashboard -Would like to see more use of interface screen -Would like to be able to pull quick reports on anything or screenshots of any particular item in the software -Cannot hide/inactivate unwanted, unused, old chart of accounts -Would like to drill down 3 levels in chart of accounts

Hi Wendy, We appreciate you taking the time to leave us a review! We've sent along your feedback on the dashboard and inactive accounts directly to our product team. Thanks for choosing Buildium! Best, The Buildium Team

Amazing customer service. Software system is easy to use. Software system is easy for the tenants to use.

The only thing I can say is that I wish the website for the properties had more options and could look more professional.

Hi Nina, Thank you for taking the time to review Buildium. I wanted to share a partnership we have with Property Manager Websites (PMW), an industry leader in designing custom, mobile responsive websites. There's an exclusive discount for Buildium customers and includes unlimited setup, hosting, and support. You can learn more at http://www.propertymanagerwebsites.com/buildium/

No pros were added to this review

No cons were added to this review

Very easy to use. I do not like using the computer that much. But this software was easy to learn.

Stop changing things that already work well.

I love how this simplified things by combining rent collection with daily property management tasks.

Some of the features that are only offered for higher tear members really should be standard.

This software is easy to use. It allows us to manage many properties with ease.

Nothing. I am thankful buildium is available.