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Rebecca D.
Real Estate, self-employed
Used daily for 6-12 months
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They never call you back and take a WEEK to email you back. They use too much AI for customer service and are probably OUTSOURCING as well overseas. I can't stand Lofty overall. A few things are good, like Smart Plan B and organizing of leads. However it is insanely convoluted to use and not at all intuitive, app and desktop. The app does not show you 90% of desktop functions either and the website looks like crap on the phone with elelements out of place and lying on one another. Lofty does not allow for a newsletter and the self made smart plan email doesn't go to where directed,nor can you hit Send Once at a specific time. Despise it.
Very little do I like. The pipeline and segments is good, and the Smart Plan suggestion is good.
I can't stand Lofty overall. A few things are good, like Smart Plan B and organizing of leads. However it is insanely convoluted to use and not at all intuitive, app and desktop. The app does not show you 90% of desktop functions either and the website looks like crap on the phone with elelements out of place and lying on one another. Lofty does not allow for a newsletter and the self made smart plan email doesn't go to where directed,nor can you hit Send Once at a specific time. Despise it.
Thaine S.
Real Estate, 1-10 employees
Used daily for less than 6 months
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Overall we are happy and frustrated at the same time. When a product is so close to being great it is frustrating that we cannot get the last few frustrations worked out. The Customer support has been great 90% of the time. Occasionally, a silly response is provided by customer support, but I realize they are only communication what they have been told. It seems that feature requests are being taken seriously but I will know for sure when some are in future releases. Much effort is put into onboarding and training and that was a good experience, however after that my new liaison with Chime seems MIA.
The fact that Chime has the key tools necessary for a real Estate CRM and is on target with the implementation of most of them was very intriguing. We love the integration of "Listing Discovery" which is basically an MLS interface that is very convenient for creating Listing Alerts for clients, inserting listings into emails (not supported by the Chime SMS texting), and setting up Hot Sheets for easy listing reviews. We are happy with the Contact Pipeline view that mostly leverages Pipeline stages and Groups (tags and other filters are supported. Very happy Chime Provides basic Transaction Task Management (this feature lured us away from FUB) Very happy with the Chime AI so far it has been more effective than the YLOPO AI with prequalifying our leads.
The Curaytor provided Website has poor navigation between listings (the "Prev" and "Next" are hidden unless you scroll down the page). potential clients do not realize they can access additional listings within their listing alert. Seems like an easy fix, but it is not being addressed by Curaytor or Chime. The Texting is SMS vs MMS (hard to send nice listing texts with link preview, emoticons, etc....