CINC Features

Absolutely nothing, the entire process was a mess.

CINC doesn't have basic HOA management needs covered. No process to approve architectural requests. Getting approvers set up for invoices was a disaster.

Ties everything together and allows the professional management of our HOA members associations.

Financials have been a little tricky but over time we've gotten that figured out.

The robust functionality, the intuitive interface, the easy integration with banking.......all combine to produce an experience worth writing home about. We use the software in a managemeent company with over 300 homeowner associations, and the flexibility and full-featured software allows us to serve our clients with some of the most advanced technology available. Technology should help drive...

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A few screens need rethinking. For example, the screen in which you compose the message on a statement has potential, but the screen itself offers only a small viewing space. Integration with the web portal for homeowners and board members works, but is limited by some of the functionality of the legacy CINCWEB. The new web product being rolled out this year eliminates this bottleneck and restricted functionality and brings it into the 21st century, but until you upgrade, there can be some frustrations compared to other web products.

Thank you for this thorough review. We are all happy to know you are finding CINC so flexible. As you know, we rely on our customers to provide feedback that we can use to make our great product even better, so I have sent your comments about the screen re-dos to the head of product development. I will also pass along the compliment about our support team.

Intuitive most of the time and the integrations are industry leading. The accounting portion is fantastic.

Some of the features are extremely helpful in theory but need to be more thought out and fully realized. The correspondence template editor is atrocious. Training is far too surface level. More in-depth knowledge should be given up front. Much of what we have learned we've learned on our own and some of that has been contrary to what we were trained on in the beginning.

Automation, Cost Savings, staff reductions

Data Silo, Checkbook and GL separate, Management Module

The software is Web based which makes it easy to access from anywhere.

The software periodically times out while in the middle of completing a task.

24/7 access to all owner account matters and various community data/reports

1) Getting the run-around. For example, being told "out of town for a week" without assigning an important issue to someone else. Meanwhile, making you think that progress was being made, only to discover that nothing was being done for 1 month. 2) Terrible maintenance reports- particularly, if you need a brief summary of work that was recently completed, still in progress and on-hold. For this will takes many pages as it fills the page with info that you don't need and must merge 3 separate report queries; 3) accounting glitches from 2 different management companies who use this program as being "Ghost" programming issues (from the words of tech support at Cinc) and thus never getting a real answer about the cause.

Thank you for this valuable feedback. We have searched our customer base and cannot locate a customer with the name of Paul H. It appears that Paul may be a board member of a homeowner¿s association. We do not sell directly to HOAs. It is important to note that since the time this review was written, we have made a number of improvements to address the specific concerns outlined in the review....

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Ummmmm....this will take awhile to come up with. We are 6 weeks since we went live and this has been the worst 3 months of my life. Perhaps after a year, we might see some positives. Right now, there are none!

A/R - If you're used to clicking on an owners account to email a statement forget about it. Actually ANY report you want to view, you have to create a PDF, or excel file and you can not click on the items contained in the report to guide you to more information. It is a batch posting system, multiple steps are required before items are posted (often times requiring upper management posting). You...

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Since our goal is to partner with our customers to enable them to work smarter and more efficiently, we are grateful for this candid review. It is important to know that this organization is still in implementation as of the time of this writing (May 2018). Our comprehensive implementation process yields successful implementations and satisfied customers who are able to get to work immediately on...

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The per user fee not per door! It allowed us to complete financials in a much faster time period and gave us a easy to use portal system.

No Quick easy way to document calls Its very important for us to document everything and the current system is very time consuming to document because of the different tags that must be entered A

Reports Accounting options Appearance of reports Cost Structure

Some snafus - Accounting staff would have to detail. But overall very good.

Flexible and scalable. We have grown from a few clients and CINC has handled the expansion. Web-based access, granular security, homeowner and board member access create a portable and flexible management system.

It does not have a generic report writer or user-configurable screens.

CINC is a vital part of our day to day workflows. I do feel that the interface can feel outdated at times, but I also know that CINC is continuously taking steps to update the functionality and overall use to best fit the needs to their clients.

I feel that the interface can feel outdated at times

Collection module. Alerts feature. Banking Module.

Violation module is difficult to setup or use form majority of users.

Helps organized our Lead Generation system.

Glitchy at times. Doesn't offer strong transaction mgmt.

The software was easy to use and cost efficient. The company is constantly developing and redeveloping the product to keep up with our needs in the management industry.

Really not any cons based on the software we were leaving to come to Cinc. It took some time to get use to having to place a case to resolve issues, but the customer service has greatly improved and grown over the years.

the violation feature is very impactful

the templates feature could be better. Sometimes it doesn't Sync up correctly when you want to create a new document

Nothing of note really. Refusing to keep the software current will only make them irrelevant over time if they don't keep up with the other competitors

Violoations management is not really great. There is no way to send email violations to tenants when almost all other HOA software has email notification of violations. This is really not that hard a thing to implement.