FirePoint Features

FirePoint

All-in-one real estate CRM & conversion suite

4.29/5 (24 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Batch Processing
Business Card/Badge Scanning
Buyer Management
Calendar Management
Calendar/Reminder System
Call List Management
Call Management
Call Recording
Campaign Management
Cataloging/Categorization
Client Management
Client Tracking
Client/Property Matching
Collaboration Tools
Commission Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Contract/License Management
Customer Database
Customer Support
Customizable Branding
Customizable Fields
Dashboard
Dashboard Creation
Data Import/Export
Data Management
Data Visualization
Document Management
Document Storage
Drag & Drop
Drip Campaigns
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Field Sales Management
For Mac Devices
For Sales Teams/Organizations
For Startups
Forecasting
Goal Management
Graphical Data Presentation
Inbox Management
Interaction Tracking
Internal Chat Integration
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Listing Management
Live Chat
Marketing Automation
Medical History Records
Meeting Management
Mobile Access
Modeling & Simulation
Multi-Currency
Opportunity Management
Patient Communications
Patient Management
Performance Management
Performance Metrics
Physician Management
Pipeline Management
Pipeline Reports
Predictive Analytics
Product Catalog
Project Management
Property Management
Proposal Management
Prospecting Tools
Quotes/Estimates
Real Time Notifications
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Sales Forecasting
Sales Pipeline Management
Sales Reports
Scheduling
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Statistical Analysis
Task Management
Template Management
Territory Management
Third Party Integrations
Website Management
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Batch Processing
Business Card/Badge Scanning
Buyer Management
Calendar Management
Calendar/Reminder System
Call List Management
Call Management
Call Recording
Campaign Management
Cataloging/Categorization
Client Management
Client Tracking
Client/Property Matching
Collaboration Tools
Commission Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Contract/License Management
Customer Database
Customer Support
Customizable Branding
Customizable Fields
Dashboard
Dashboard Creation
Data Import/Export
Data Management
Data Visualization
Document Management
Document Storage
Drag & Drop
Drip Campaigns
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Field Sales Management
For Mac Devices
For Sales Teams/Organizations
For Startups
Forecasting
Goal Management
Graphical Data Presentation
Inbox Management
Interaction Tracking
Internal Chat Integration
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Listing Management
Live Chat
Marketing Automation
Medical History Records
Meeting Management
Mobile Access
Modeling & Simulation
Multi-Currency
Opportunity Management
Patient Communications
Patient Management
Performance Management
Performance Metrics
Physician Management
Pipeline Management
Pipeline Reports
Predictive Analytics
Product Catalog
Project Management
Property Management
Proposal Management
Prospecting Tools
Quotes/Estimates
Real Time Notifications
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Sales Forecasting
Sales Pipeline Management
Sales Reports
Scheduling
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Statistical Analysis
Task Management
Template Management
Territory Management
Third Party Integrations
Website Management
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Batch Processing
Business Card/Badge Scanning
Buyer Management
Calendar Management
Calendar/Reminder System
Call List Management
Call Management
Call Recording
Campaign Management
Cataloging/Categorization
Client Management
Client Tracking
Client/Property Matching
Collaboration Tools
Commission Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Contract/License Management
Customer Database
Customer Support
Customizable Branding
Customizable Fields
Dashboard
Dashboard Creation
Data Import/Export
Data Management
Data Visualization
Document Management
Document Storage
Drag & Drop
Drip Campaigns
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Field Sales Management
For Mac Devices
For Sales Teams/Organizations
For Startups
Forecasting
Goal Management
Graphical Data Presentation
Inbox Management
Interaction Tracking
Internal Chat Integration
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Listing Management
Live Chat
Marketing Automation
Medical History Records
Meeting Management
Mobile Access
Modeling & Simulation
Multi-Currency
Opportunity Management
Patient Communications
Patient Management
Performance Management
Performance Metrics
Physician Management
Pipeline Management
Pipeline Reports
Predictive Analytics
Product Catalog
Project Management
Property Management
Proposal Management
Prospecting Tools
Quotes/Estimates
Real Time Notifications
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Sales Forecasting
Sales Pipeline Management
Sales Reports
Scheduling
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Statistical Analysis
Task Management
Template Management
Territory Management
Third Party Integrations
Website Management
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


12 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


12 reviews

FirePoint Feature Reviews

21 reviewers had the following to say about FirePoint 's features:

Mark S.

Keep Moving and Save Your Time and Money

2020-02-27

After severing my subscription and providing direct feedback as to why I was leaving, they still grabbed the last payment per "Our policy" they said.

Pros

Like many CRM's, FirePoint offers an IDX Dashboard showing most active shoppers, integration with multiple platforms, and pre-created drip plans.

Cons

A few opportunities I saw using the software: Cannot add profile client photos, the system does not automatically sync with email to track history, website design through Firepoint is dated and no way to track site metrics, no document storage, batched .csv uploads have to be emailed to them to upload (no straight through processing) and the layout made it hard to get a high level over view of transactions in escrow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

As a CRM, this is a great tool

2018-05-10

Amazing tracking ability as well as customizable options

Pros

It is easy to use and the support team is fantastic, very responsive.

Cons

And not having expense tracking capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler P.

Essential system for anyone in the Real Estate Industry

2019-12-06

Helps with tracking and provides a wide array of customizable options.

Pros

The customizability is also top tier allowing you to scale as necessary.

Cons

It would be much better however if it was possible to track new features that will potentially be implemented and if updates came sooner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela C.

Firepoint review

2018-08-31

Pros

Easy to use, great customer support, transparent, defined drip campaigns are already in there, a lot of work is getting provided by the vendor.

Cons

No "storage space" online so documents can't be saved....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Rick S.

I check out of Firepoint's competitors and decided to go with them. It was great decision for me.

2017-11-17

It is helping me grow my business

Pros

The PPC management team is very knowledgeable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike A.

Horrible CRM

2020-02-21

They were not willing to correct the issue and admit blame for spamming my gmail account .

Pros

The sign up process and sales team sold us very well

Cons

They were NOT able to help with lead assignment of property searches.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jennifer R.

Love using this platform. We came from Boomtown and hated how we couldn't customize.

2018-05-08

ability to customize how we track our clients.

Pros

I also like the ease of data entry.

Cons

Not a whole lot of opportunity here. I suppose I wish it had an auto save function and that you didn't have to respond to emails through the software but you could through gmail.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thom D.

This product has been the best system for our business!

2017-11-18

Pros

Our agents love using it and find it so user friendly. The reporting funtions help me keep agents accountable as well as track our marketing budgets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Frank O.

It's been ok, but not great. Should be more powerful.

2018-05-09

It got me started on CRM's and knowing what I need when I get a new one. It's good for now, but I don't see having a team and still using it.

Pros

The automatic lead distribution.

Cons

Needs an app, even though it can be done from the mobile browser.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark P.

Phenomenal CRM with IDX. Worth every penny.

2018-05-11

Very easy to manage my teams leads.

Pros

I like that they are always adding features but on a calculated time frame. Other CRMs I have used were always adding new features but still had glitches they never fixed. I love using Firepoint.

Cons

The only feature I wish we had was a pond account. We have a large team and there are a lot of leads in our pond account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
ANGELA B.

Great for leads

2019-10-31

Our office uses Firepoint for our agents to get extra leads. Great for mailings, and phone leads

Pros

Can see everything for all of your agents in the Dashboard Sets tasks to follow up great auto reply's

Cons

Can see everything for all of your agents in the Dashboard As with all systems, not all leads are real

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Julianne L.

Used for a real estate team

2020-01-07

Customer service is very good and I never had a problem reaching them or getting help

Pros

Colorful and easy to use for new agents

Cons

Too many steps to make to complete tasks compared to other systems

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul C.

Easy interface, amazing support staff, and great ROI tracking

2017-11-20

Pros

I love how firepoint can be used as a CRM as well as a lead gen system.

Cons

The front end could be a little better, but I hear that is coming very soon. Still generates leads and that is the bottom line for our team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
stephen P.

Firepoint

2018-03-14

Simple Brilliant

Pros

Outstand software as soon as we start to set the system up it was so easy and simple to use. very user-friendly and clear setup process. once set up it made our whole business Real Estate sales process better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
William M.

Absolutely the best CRM and Website for the Real Estate Industry for the money!

2018-07-18

Customer support is fantastic. I have one person assigned to me "Mo" and he takes care of all of my needs!

Pros

CRM is top tier and has great functionality. They take feedback and improvement suggestions and implement them.

Cons

There are some cross checking and dashboard work that I would like to see improved but I have also suggested these points to them and they are working to make it happen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Siddesh R.

Very appealing software.

2018-05-29

Pros

This is a great accounting software suitable for medium and small business and its looks are very appealing with bright colors and stylish fonts.

Cons

This has some limitations and some times you have to do repetitive work again and again such as marking lists.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jason B.

One of the best crm I have used in our 20 years in business..

2018-07-26

Pros

Very professional team. The customer service is some of the best we have experienced in the past 20 years in real estate.

Cons

My team would like features released faster, however every feature that is released works, from my perspective a proper working system is better than a fast product launch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Curtis L.

I've used FP for a year now. Where's a nice product it is very limited and not progressing quickly.

2018-05-11

Pros

Ability to record calls and texts.

Cons

Inability to properly integrate more than 1 MLS Limited search functions on the front end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Lainie R.

Comparable system to more expensive options with better customer service.

2017-11-17

Pros

The customer service we receive from our Account Manager and all the other staff at Firepoint far exceeds any of the other companies we work with.

Cons

We would like to see the system be more robust. Firepoint is still a startup, and we look forward to seeing how it grows in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Lexi T.

THE BEST CRM! Our team and admin love it

2018-05-14

Pros

So easy to use, many automated features, each agent has their own login.

Cons

Can't think of anything, we love everything about it! If there ever was anything I'm sure customer support would be happy to help!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Amanda G.

Easy to Use and No Issues thus far

2018-09-27

Pros

I have only been using Firepoint for a few months now but it was an easy enough software to self-teach.

Cons

I can't complain much with the price-point. Overall pleased.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more