FirePoint Reviews

Very simple to get someone set up and working. Even those agents who don't like CRM's or technology in general can navigate the system relatively easily. For those that want more, Firepoint is able to be customized regardless of how many custom pages you want, how big your team is or how many clients you have.

The only negative I can think of would be to be able to implement their list of upcoming features now (since I am not patient).

We have been using Firepoint for more than a year now. We came from a much more expensive system and have found Firepoint to be just as good, if not better. The customer service we receive from our Account Manager and all the other staff at Firepoint far exceeds any of the other companies we work with. We also like that they are continually improving our system to make it as robust as possible. We look forward to working hand in hand with Firepoint for many years to come!

We would like to see the system be more robust. Firepoint is still a startup, and we look forward to seeing how it grows in the future.

Like many CRM's, FirePoint offers an IDX Dashboard showing most active shoppers, integration with multiple platforms, and pre-created drip plans. There is a transaction management component, but it's not the most intuitive.

As I became more familiar with the software, I noticed lots of opportunities. In fact, Firepoint created a forum to collect agent feedback and improve to software, but in 6 months, I didn't see any action on their part. A few opportunities I saw using the software: Cannot add profile client photos, the system does not automatically sync with email to track history, website design through Firepoint is dated and no way to track site metrics, no document storage, batched .csv uploads have to be emailed to them to upload (no straight through processing) and the layout made it hard to get a high level over view of transactions in escrow.

We switched over a few years back from another big platform and have been extremely happy! The cost savings and the usability of the system has made it totally worthwhile for the change. Our agents love using it and find it so user friendly. The reporting funtions help me keep agents accountable as well as track our marketing budgets.

No cons were added to this review

The CRM functionality and navigation is great.

Leads are more no-go than valuable, which results in a lot of wasted time.

Very professional team. The customer service is some of the best we have experienced in the past 20 years in real estate.

We have no complaints. My team would like features released faster, however every feature that is released works, from my perspective a proper working system is better than a fast product launch.

It is a very affordable platform. They are constantly adding updates and improving the product. Their support staff is fantastic in helping you out when you need it. The PPC management team is very knowledgeable. The do a great job managing my campaign and get GREAT results. You will find no better product to help grow you online business. Glad I'm joined them

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So easy to use, many automated features, each agent has their own login. The customer support is incredible!

Can't think of anything, we love everything about it! If there ever was anything I'm sure customer support would be happy to help!

Can see everything for all of your agents in the Dashboard Sets tasks to follow up great auto reply's

Can see everything for all of your agents in the Dashboard As with all systems, not all leads are real

Easy to use, great customer support, transparent, defined drip campaigns are already in there, a lot of work is getting provided by the vendor.

No "storage space" online so documents can't be saved.... Not everything can be customized. Besides that, great platform.

The sign up process and sales team sold us very well

They SPAMMED My Email. Now all my emails are going into spam. I have lost so much business due to this. They were NOT able to help with lead assignment of property searches. They charged the fee and the searches were all set up wrong.

Ability to record calls and texts.

Inability to search for homes and sent to client from backend. Inability to properly integrate more than 1 MLS Limited search functions on the front end. No app (yea I've heard 1 was coming for a year now). Slow to upgrade or improve system Inability to send texts and/or emails as another user (Ie: my assistant can't send on my behalf). The amount of spam we get.

The functionality, ease of use, and the fact that if any suggestions are made on how to improve usability or the client experience, there is a team who will take those suggestions to heart and implement changes.

This really is a tough one for me to answer because any challenges or frustrations I've had in the past, there have been changes made to implement so it is very user friendly.

I like that they are always adding features but on a calculated time frame. Other CRMs I have used were always adding new features but still had glitches they never fixed. I love using Firepoint.

The only feature I wish we had was a pond account. We have a large team and there are a lot of leads in our pond account. I would love a better way to manage it.

Love the ability to fine tune it to how we prefer to use it. Customer support is top notch. I also like the ease of data entry.

Not a whole lot of opportunity here. I suppose I wish it had an auto save function and that you didn't have to respond to emails through the software but you could through gmail.

It is easy to use and the support team is fantastic, very responsive. I like that there are plenty of options to customize the system for our use.

Having to bounce around the screen to click the item I need. And not having expense tracking capabilities.

Colorful and easy to use for new agents

Too many steps to make to complete tasks compared to other systems

I love how firepoint can be used as a CRM as well as a lead gen system. It replaced 3 different providers for us at huge savings per month.

The front end could be a little better, but I hear that is coming very soon. Still generates leads and that is the bottom line for our team.

The cost is the biggest pro, however I would pay alot more for a more robust system. The automatic lead distribution.

The functionality. Needs an app, even though it can be done from the mobile browser. An app helps with dialing and that kind of thing.

Outstand software as soon as we start to set the system up it was so easy and simple to use. very user-friendly and clear setup process. once set up it made our whole business Real Estate sales process better. With a 20% Improve close it paid for itself within the first month. Simply Brilliant.

No cons were added to this review

CRM is top tier and has great functionality. They take feedback and improvement suggestions and implement them.

No app yet but they have one in the works. There are some cross checking and dashboard work that I would like to see improved but I have also suggested these points to them and they are working to make it happen.

Extremely easy to use and to set the software. This program is extremely well designed even for people that have difficulties with technology and have not run into any problems. The customizability is also top tier allowing you to scale as necessary. Extremely affordable as well with great support staff.

No issues with the program. It would be much better however if it was possible to track new features that will potentially be implemented and if updates came sooner.

This is a great accounting software suitable for medium and small business and its looks are very appealing with bright colors and stylish fonts.

This has some limitations and some times you have to do repetitive work again and again such as marking lists.

I have only been using Firepoint for a few months now but it was an easy enough software to self-teach. It's affordable for the features offered and the one experience I have with a customer service representative was pleasant.

I can't complain much with the price-point. Overall pleased.

Its is a Fantastic software with very user friendly experience and with awesome call recorder and texts with is good.

It offer free demo but after that the price is expensive. Also if I want my assistant to send email on my behalf, he cant.