Hemlane Pricing

I like that it's automated. My tenants use it with ease and I can see where the money is at. It links directly with my bank accounts and keeps the books for me. It's as close to having a book keeper that I've ever had.

The interest in showing screen, I have to create a showing first and then I can invite them, not just invite them to the showing.

Thanks, Brian, for your kind review! And we have some new enhancements with showings. I think you will enjoy them (you can automatically invite a tenant to a showing now)!

What I value most about Hemlane is that it takes SO much pressure off my shoulders from the day to day business in collecting rents from tenants, and depositing them into my bank account. (without me having to nag my tenants). Hemlane keeps after them if they are late. It is like keeping my contact with the tenants at arms length and keeping it on a very professional basis. That saves my sanity! -Also, if I have any question about how to set up a particular setting on a tenant or to make a correction in my settings, when I call, I always get a prompt reply and very helpful advice .

Nothing. My overall experience has been very positive.

Thank you so much for taking your time in reviewing us Nancy! We love hearing that the switch to Hemlane has streamlined your rental business!

Hemlane is the best kept secret in the property management software industry! I started my own property management company this year, and was shocked by what the larger property management software companies were asking on a monthly basis. Most of them stopped talking to me because I didn't have 500 properties on my hands. Hemlane allows me to set my own showing schedule, confirms showings automatically...

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I wish that the 1099 feature came standard with the service. I have not had the software for more than a year, so in all fairness, I am assuming that all of my financial transactions on Hemlane will easily transfer to QuickBooks. I have not been disappointed By REP and her team yet!

This is almost exactly the software and system I would design for my own needs. It's very easy to get going, but it's also highly configurable. The support team is excellent.

Aside from a few UI tweaks I'd like to see, it would be great to have the accounting side of things integrate directly with my bank, such that Hemlane can double as my accounting solution. Apparently, this is in the works!

The best part I like about Hemlane is Tech Support. The staff is knowledgeable, easy to reach, friend and always promptly solves my problems and answers my questions.

Tach support is not available evenings and weekends, but it's not that big of a deal

Thanks for the review Joe! We love to hear that our support team has been a highlight to your experience!

Ease of use for the owner and tenant. Communication flow and accounting all in one spot with quick turn around between tenants paying rent online and the rents being deposited in the bank account. Tech support for both the landlord and tenant is outstanding.

Nothing has been an issue so far. Even in the short time I’ve been using Hemlane, the platform is evolving better ways to streamline landlord-tenant communication via text etc.

Thanks Danny for your kind review! We look forward to providing you with additional services and features, while you're 115 miles away from your investment!

The services that it provides is definitely towards the upper end for property management software. The pricing is about middle of the road which makes the value for the price pretty high. The best part about the company has been [SENSITIVE CONTENT HIDDEN]. I purchased a property with a tenant that had bad contact information listed. He helped give me resources to onboard the tenant and has made the software very easy to use.

The price could always be a little bit more affordable. Currently their largest option is $40/unit/month. Normally that would be very competitive but since I invest in lower income housing, it gets closer to the 8-10% that a normal property manager would charge.

-Dashboard gives a great overview -Email communication keeps me up to date -Consolidates vital info in easy to see landing page -Easy ACH for tenants plus they love that it is free for them -Easy management of work orders -Easy marketing functions

-Unable to pull reports on different payment types each month (off line, ACH etc...) -Offline payment function needs simplification -Does not allocate late offline payments at a single point of payment screen -Groups payments by number of "late payments" and not property or renter -Requires other service (zInspector or others) for move-in and move-out inspections -Does not allow for mapping of work orders to service provider

Thank you for your review on Hemlane! Work order mapping will be coming as new features in January 2018. We look forward to supporting your management.

Easy to use with property managers. Great price easy unboarding for new tenants and new properties

Reporting section is not detailed. Need Ledges for each proeprty

Hi Anish, Thank you so much for your feedback and for choosing Hemlane! We're thrilled to hear that you find our platform easy to use and that the onboarding process for your property managers and tenants has been smooth. 🎉 We also appreciate your comments on the reporting section. We're constantly working to enhance the platform and will pass along your feedback about adding ledgers for each property to our product team. Our team reviews this feedback frequently, so we hope to have it on our roadmap soon! In the meantime, feel free to reach out if you need any assistance or have questions as you explore more of our features at support@hemlane.com or phoning (415) 417-0314! Thanks again for your review, and we're excited to continue supporting you throughout the year!

- Allows me to cut property management costs significantly while still having 3rd party property management tools at my disposal. - Allows me the flexibility to choose how involved I want to be in the management process. - Provides excellent financial tools and workflows to collect rent, handle late fees and pay team professionals online. All of which is automated. - Fully handles maintenance...

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- Some tenants had issues setting up automatic payments early on. - Doesn't have a way to group properties.

Thank you, Danny, for your review! We sincerely appreciate it and look forward to continuing to work with you and expand our local agent partnerships to more regions for you.

I like that the software had great reviews online that I now feel are paid for or fake. I lke that they give different opitons. That is the great part about the entire service.I like that you can call someone when you need to resolve and issue. IF you don't agree or want anytype of refund that will email you marketing and send your phone number to voicemails

They don't give you any type of guidence on how to use the app. You have to figure out everything and that is becasue they hope to mislead landlords in my opinion.They make you get their highest plan in order to inquire ther real estate agent services.They are misleading about their real estate agent services.They require you to get their lockbox and never explain that an agent will not be involved when showing your property.They will not let you remove your payments and will try to charge your bank accounts first to avoid chargebacksThey feel moody and annoyed when you call them about problems or questions. They will not work with you if it is a misunderstanding.

Online payments and online maintenance features are essential.

I wish you could target specific sites when advertising listings. Right now the software mass advertises vacancies.

Thanks Ross for your review and look forward to supporting you in 2021!

Gone are the days of going door-to-door accepting rent payments with online payment portals.

I wish there were pre-made leases using legally binding e-signatures that could be sent back and forth within the software portal.

Thanks for the review Quentin! We love to hear what has been working and what types of services our users want to have a more robust experience. With this in mind, we also provide leasing services for properties that are out of state as well!

1. See pertinent information about properties/tenants at a glance 2. Keeps track of financials and maintenance in real time 3. Emails updates on financials and tenant communication 4. Assists with marketing of properties 5. Relatively easy to navigate 6. Support services are awesome! Both human and web-based.

1. Extra charge for marketing rentals to some popular websites

Being able to provide my tenants with a secure platform for online payments and communication has made our operations so much more seamless! The customer service has been exceptional, and there are so many other features we are still learning, ad have yet to implement. What a great value for our money as a small business!

The financial features are still basic, but I appreciate their compatibility with QuickBooks and other software.

Thanks Jessica! And, we look forward to improving the financials for you!

Software is available on both desktop and mobile devices with same functionality. Ease of usage and good value for the top priority functionalities that I need the most using a property management software for small size property owners. This includes marketing, leasing, rent collection and maintenance request management. I have not fully experienced the leasing interfacing aspect with clients so I am looking to explore the leasing capability.

When an operation fails to perform, it simply prompt an error message. I would like the software provides more assistance to user by giving them more information what triggers the error message and how one can fix it themselves. I have been reaching out to support for assistance each time this takes places. I am amazed the responsiveness I received from support team so far. But I can foresee this support model will not last as more users using the software. Sometimes, it can be due to lag time for the information to commit at the backend database that triggered the operation error. The reason why I said that is I received response from support team letting me know they are not sure why I will receive an error but they were able to complete the operation without the error.

Online rent collection portal, augmented repair maintenance assistance and network, marketing tools, good price.

I wish I had a place to store private notes about a property.

Thank you for your review Daniel! We're happy to hear that our platform is able to help you automate your business. We look forward to improving our services for you!

It is pretty easy to use. Automatic billing and

Do not know how to customize application. for tenant. Do not know how to split utility bill between tenants in a building

Hi Stanley, thank you so much for leaving us a review. We appreciate the feedback you provided in regards to splitting the utility bills between the tenants, we will keep this in mind as we continue to improve our services!

Tech support. Fast service any time i need help

Would like to see better financial tools. Have it set up for tax schedule e. Would like to see a app.

- Easy to use. - Applicant screening reports back on the same day. - Tech support always responds within 12hrs. - Different pricing options depending on the features I need to run my business. - Easy way to copy html code to paste on craigslist ad.

- Would be helpful to convert rent rolls and income & expense statements to PDF document for easy print or sending to landlords. - In the application page would be good to include a field asking applicants to submit copy of photo ID.

It automates many of the tasks that used to take me hours to complete. It organizes and tracks payments so I don't need to go looking for records.

A little expensive. Wish there was a way to sort the full list of tenants by alphabet order, or by unit, or by move-out date. A calendaring option would also be great, for scheduling cleaning checks, maintenance, trash days, etc that both landlord and tenant can view.

Allows me to manage more properties with less people

Took a while to track the revenue plug in. They need to pass cc fees on to tenant

Thanks Paul for your review! We will adding the option for tenants to pay credit card fees this year. Thank you for the recommendation and we look forward to having you on Hemlane.

Transparency on the rental business and good communication channel with my tenants & property manager.

Need some work to complete the work - not exactly full service, but it is good that I could have a control.

I love the maintenance tracking and coordination. The cost for that is well worth it.

Financials are a little challenging. Ideally it would sync with my bank and credit card accounts. I currently use Stessa to manage my finances.

Thanks for the review Thomas! We love to hear that the maintenance coordination is a highlight of your experience. With your review in mind, our team will look forward to improving our financials for all of our users!