Horizon Software Features

Horizon Software

Home inspection software that runs your entire business

4.83/5 (54 reviews)

Horizon Software Feature Summary

  • Action List
  • Activity tracking
  • Agent Book App
  • Archiving & retention
  • Automatic backup
  • Calendar management
  • Campaign planning
  • Campaign scheduling
  • Client portal
  • Comment library
  • Commercial inspections
  • Contact database
  • Contract management
  • Custom forms
  • Custom landing pages
  • Customizable branding
  • Customizable reporting
  • Customizable templates
  • Electronic payments
  • Email invitations & reminders
  • Email marketing
  • Email templates
  • Estimating
  • Event triggered email
  • Geographic maps
  • Horizon Marketer
  • Import / export data
  • Industry specific configuration
  • Insight Reference App
  • Inspection management
  • Interactive content
  • Interactive reporting
  • Job scheduling
  • Multi-channel marketing
  • Online booking integration
  • Photo editing
  • Repair estimates
  • Report Designer
  • Report summary
  • Residential inspections
  • Search functionality
  • Self service portal
  • Sketching
  • Speech recognition
  • Summary reports
  • Task scheduling
  • Template management
  • Work order management

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Archiving & Retention
Automatic Backup
Billing & Invoicing
Built-In Database
Calendar Management
Campaign Planning
Campaign Scheduling
Client Portal
Contact Database
Contract Management
Custom Forms
Custom Landing Pages
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Invitations & Reminders
Email Marketing Management
Email Templates
Estimating
Geographic Maps
Inspection Management
Interactive Content
Job Scheduling
Multi-Channel Marketing
Offline Access
Online Booking Integration
Prioritizing
Search Functionality
Secure Data Storage
Self Service Portal
Status Tracking
Summary Reports
Task Scheduling
Template Management
Work Order Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Archiving & Retention
Automatic Backup
Billing & Invoicing
Built-In Database
Calendar Management
Campaign Planning
Campaign Scheduling
Client Portal
Contact Database
Contract Management
Custom Forms
Custom Landing Pages
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Invitations & Reminders
Email Marketing Management
Email Templates
Estimating
Geographic Maps
Inspection Management
Interactive Content
Job Scheduling
Multi-Channel Marketing
Offline Access
Online Booking Integration
Prioritizing
Search Functionality
Secure Data Storage
Self Service Portal
Status Tracking
Summary Reports
Task Scheduling
Template Management
Work Order Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Archiving & Retention
Automatic Backup
Billing & Invoicing
Built-In Database
Calendar Management
Campaign Planning
Campaign Scheduling
Client Portal
Contact Database
Contract Management
Custom Forms
Custom Landing Pages
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Invitations & Reminders
Email Marketing Management
Email Templates
Estimating
Geographic Maps
Inspection Management
Interactive Content
Job Scheduling
Multi-Channel Marketing
Offline Access
Online Booking Integration
Prioritizing
Search Functionality
Secure Data Storage
Self Service Portal
Status Tracking
Summary Reports
Task Scheduling
Template Management
Work Order Management
Visit WebsiteCompare App

Mobile apps

iOS App


12 reviews

Requires iOS 9.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


56 reviews

Horizon Software Feature Reviews

25 reviewers had the following to say about Horizon Software's features:

Brad Tholen

I Built My Business Around Horizon Home Inspection Software

2020-09-30

The background of the software - the business management - is the thing that really impressed me the most.

Pros

Flexibility, customizable, ease of adding photographs, professional results, incredible design/support team available, continuous improvement/added features, amazing business features, scheduling, billing, business management, database...

Cons

There is a conversion format to use MS WORD which does allow more flexibility but adds too much time to the report editing process

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


It's great to hear from experienced Home Inspection companies like yours Brad. Our reports and format are based on real feedback from home buyers and agents to get it right. Your reports look great!

Read more
Paul Drayton

Very good, but could be excellent

2019-04-24

Being able to import boilerplate text entries created by third-party companies would be very easy, and make set up for new users quick.

Pros

Quick and easy Report generation and field notes.

Cons

The ability to click on a field in the homepage of the website to bring up that section of the work order. At present you have to click on work order and then the section you want.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Thanks for your feedback and suggestions. I will pass this along to the team. We'll soon be adding a feature allowing you to submit and rate feature requests mush easier.

Read more
William Holm

Great report and help

2019-07-24

Set up the appointment on my laptop then go to inspection and up load photos then write report.

Pros

I was able to get one on one report writing help along with adding some features to my report to suit my needs better and able to promote it to some of my property management customers.

Cons

no cons just needed to take more time to learn the software better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Hi William,
Thanks for the great review. We're always happy to help you meet and exceed the needs of your customers.

To your success,
The Horizon Team

Read more
Guy Durette

Horizon for Specway

2019-05-03

Horizon has provided me with not just the report writing software, but a variety tools and third party integrations to simplify my work day.

Pros

Flexible platform which accommodates all my aspects of inspecting. Residential, commercial, Environmental, and others. This saves me from buying (or subscribing) multiple platforms.

Cons

All my accounting is in CND.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Glad to see you're taking advantage of advanced features in the Horizon toolkit. We use and trust our 3rd party partners and happy to make them available to Horizon Professionals.

Read more
Adam Janis

Owner/Inspector

2019-05-04

Great feedback from clients on report layouts

Pros

Personalized narrative options Automatic payment platform

Cons

No negative issues. Easy to use for me and my employees

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Great to hear your clients are impressed with your Horizon reports. It's great to be working with your team!

Read more
Kyle Turner, CD

Year in review

2019-03-03

I have tired several and nothing compares to them quality of thea reports.

Pros

Integration ;with, Google calendar, payment processing, homebinder and several other 3rd party. Customization : make it feel the way you want, professional Designed by industry leaders

Cons

Blank spaces on report between sections looks unprofessional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Thanks for your feedback Kyle! Our latest release of Report Designer gives you unlimited formatting control to remove white space, resize images and more. We're happy you know Horizon delivers the most Professional report in the industry.

Read more
Matthew Jaeck

We get more inspections because our report looks the most professional!

2019-04-17

It's easy to navigate, easy for me to track my business, and allows great access options to I can monitor and check on my other inspectors work.

Pros

The best thing about Horizon is the interface and the report appearance when the clients get it.

Cons

One was for more picture storage (you get like 200) but for those 4 families and such more would be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Great to hear from Inspection Professionals like you Matthew and much appreciated! And congratulations on your growing business!
Horizon stores all inspection photos, report items, comments, communications, and more for you. Increasing the storage capacity was a big hit with Horizon Inspectors.

Read more
Chris Green

My opinion about Horizon report software.

2019-04-25

Very please with the software and the ability to change things up and keep things in order for better report writing.

Pros

It is easy to understand and use.

Cons

I find the mobile app very difficult to use and maneuver.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Hi Chris, thanks for your review of Horizon. You have a complete list of inspection content on all platforms, which can be a lot on smaller devices.
We'd be happy to give you a personal tour and tips using Horizon Mobile.

Read more
Eric Evans

Great Value

2020-01-07

Company support is fantastic. They have always responded to me extremely quickly even when questions are asked through their Facebook page.

Pros

Utilizing the mobile app allows me to have the majority of my report filled in when I get back to the office.

Cons

Never have had it be a big issue but it would be nice to determine the specific order of multiple pics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Fantastic feedback and review! Thank you Eric for your telling folks about your experience with Horizon.
We're really proud of our Support and Training teams too!

Read more
Jean Laframboise

Long time user

2019-06-14

The customer service is excellent - an important feature for a one-man operation such as mine.

Pros

My favorite feature is the off site data storage.

Cons

It's not free. Kidding aside, it does represent excellent value.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Thank you Jean! We appreciate the experience and knowledge you bring with your review. Glad the Horizon team and software has been a good fit for your business.

Read more
Alex Stripe

Horizon Brings Me More Business

2019-03-01

I enjoy the built in option of not releasing the report until the inspection agreement has been signed and payment has been received.

Pros

Ease of use Clean reports Built in features that help educate my clients Additional features/links to help real estate agents put together inspection objections Business at a glance section helps keep me on track

Cons

Photo limit is a little low Since it is internet based it does slow down from time to time and/or makes it difficult to write the report on site if inspection is in an out of service area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Hi Alex, thanks for your review. We're glad that Horizon is helping you grow your business and we always invite any comments for improving our product.

We also have some terrific news for you. We just increased the photo limit to 200,. One of the many benefits of being a Horizon user is that we continuously provide updates. And your comments help us do just that.

Read more
Ronnie McDougall

Long term client

2019-05-03

Any issues I have had with Horizons has been addressed immediately. The rep is great to deal with.

Pros

How easy it is to use and how professional the report looks when completed.

Cons

Reports cannot be completed and sent out on a mobile phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


It makes us very happy to have been working with you for so long Ron. Looking forward to coming out your way again soon.

Read more
John Daigneault

Not the cheapest and for good reason

2019-05-07

I have been using the package for over 5 years now and I am impressed with the overall ease of use and look of the reports. Clients seem to like them as well.

Pros

The ability to schedule, report and publish very professional looking reports to my clients

Cons

Price. It is inline with one other provider that I know of, but far more expensive than others. The necessity for paying in US dollars and being in Canada only inflates the cost of use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Great to hear your clients love your reports! They are a major contributor for design feedback on Horizon's professional presentation and content.

Read more
Nick Woolley

Business in a box

2019-09-28

I also received feedback from a couple of my clients and they are quite impressed with the format and clarity of the inspection report.

Pros

I take advantage of the mobile application where I can actually add pictures and start building the report while I'm still onsite.

Cons

This is only nitpicking but it would be nice if my personal calendar events would push into Horizon's schedule.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Hi Nick,
Thanks for the awesome feedback!

Read more
Mark Ellison

Steady performance and fantastic support

2020-01-07

Reduces reporting time giving me a life in the evenings.

Pros

Designed by inspectors for inspectors.

Cons

Page breaks can be awkward sometimes depending on picture layouts mainly. In a few cases I wish font size could be increased.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Great to hear from you Mark and wonderful to hear about your Horizon Inspection experience has been.
Have a great year!

Read more
Doug Lucas

Great check list software, but fails to allow for a library of specific narrative

2017-03-07

Horizon refers to a vast theory data base but doesn't allow for me to describe specifically the clients situation in my own words unless I type them in each report....which I feel is necessary in giving them a 'client specific' inspection report.

Pros

The interactive nature of the reporting, scheduling , billing etc

Cons

I have to type my 'client specific' comments each time they may be required instead of being able to reference each one and tweaking them to my specific report needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering Horizon Software

I think Horizon could fairly easily meet the needs of those interested in a narrative report style by facilitating a library of standardized comments. You could probably take over both those market segments.

Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Hello Doug, We appreciate your feedback and trial of Horizon Inspection Software. Horizon comes loaded with over 6000 comments ready for Home Inspectors to use out of the box.
Horizon lets you easily add custom comments on the fly to build your narrative library. Use our Power Search and SpeedWrite features to save time reporting.
We'd be happy to arrange a free demonstration or help with your specific needs at carsondunlop.com or 800 268 7070 ext. 243

Read more
Roger Nordick

Product Referral

2020-07-02

The time saving aspect was critical to me because the former method I used was taking far too much time to do up a thorough, professional report. The second aspect of my former method was that I had to purchase thick manuals that were constantly rising in cost which I had to pass on to the client; increasing my overall invoice while my competitors were able to maintain their lower prices.

Pros

The check boxes are simple to use, very time saving with an added simple method of customization option sets this software well above the last three methods I've experienced over the past 20 years. The extensive reference library is pretty amazing as well. For new inspectors to the industry; this software is a very in-depth, comprehensive program that really has everything within it to set you up for success. BUT, it is imperative that you take the time to customize it to your liking; however long that takes.

Cons

One small point I find missing is to know if the client actually received the work order along with a simple way of resending it if not opened or received.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Thank you Roger for your thorough review! We understand the change management process very well and glad you're taking advantage of free training. You will also learn about sending automated emails and email tracking in these sessions. You can also contact us direct 866.303.7999

Read more
Chris Clark

Love it!

2019-04-25

The customer service department is outstanding!

Pros

Very clean and professional report! Myself an my clients like the live links to switch between sections of the report.

Cons

There not very many options in the infield app in regards to the annotations on the pictures which means more time at home on the computer verses spending time with the family.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Hi Chris, we appreciate your review. We're proud of how unique and effective the report is to use for Home buyers. If your clients love your reports then we've done our job.

Read more
Robin Patrick

Want to Standout? Use This

2020-04-28

I get additional jobs and great feedback regarding my report with this software

Pros

Has Integrated Action List Generator and mobile software.

Cons

This software is a little harder to setup but the customer support is second to none. Well worth the extra effort!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Thank you for your feedback and experience sharing with Horizon! We're proud of Horizon's professional and specialized reports. They're design is based on Client and Agent feedback. We understand change management is one of the biggest challenges, that's why we invest training time with every new customer. Best, The Horizon Team

Read more
Kristi Camp

Great software but maybe not ideal for Texas Inspectors

2020-02-18

Customer service was good, but you need wifi to complete the report which makes it difficult to use in the field.

Pros

I like how it inserted photos directly in each section of the report rather than all photos at the end.

Cons

Reports were much too long and it scared off agents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


We very much appreciate your feedback and comments! Did you know you have unlimited format options to have your Texas integrated form appear where and how you like it? We'll reach out to you.

Read more
Matthew Steger

Horizon provides a bare-bones home inspection report

2020-01-04

I've used Horizon for a few sample reports but choose to use my own propriety home inspection software for generating reports for clients.

Pros

For beginners it creates a basic inspection report to provide to your clients.

Cons

Horizon creates a bare-bones home inspection report. It generates a basic checklist where one can add photos and graphics but is not a narrative report.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Hi Matthew, we appreciate you taking the time to comment. Unfortunately, it appears you've started in a limited trial.
Contact me at 1.866.303.7999, I'd be happy to unlock the full version for a more complete trial and offer a personal demonstration.

Read more
Kyle Vike

Efficient and professional

2020-01-06

Exceptional customer service. Ease of use.

Pros

The Horizon reporting program helped me everyday clearly communicate my findings with my clients

Cons

It would have been nice to have more options with auto fill and previous comments/notes in the report

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Thanks for your feedback and review!
Recommendation 'presets' let you further customize your standard notes. Contact us at 1-800-268-7070 or visit our helpdesk at http://bit.ly/HZNsupport for help.
Also, keep an eye out for more updates to increase flexibility, build and customize comments.

Read more
Andrew Dixon

Why I Use Hirizon

2019-05-03

Horizon allows me to prepare detailed, good looking reports that my clients love.

Pros

Data entry - text and pictures - is easy and the published appearance is totally professional.

Cons

Once you've invested that time though it's easy sailing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Really appreciate your feedback. It's great to hear from multi-inspector firms like yourself and the folks at Mike Holmes Inspections.

Read more
Gary Wood P. Eng.

Great Software

2019-04-16

I will keep using this product as long as I can.

Pros

Easy to use and great report for clients

Cons

Some items reported as bugs still remain after a number of years.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Thank you for ranking Horizon so highly Gary! Horizon continues to develop and keep our infrastructure up to date. We appreciate your cooperation and patience as a Horizon Professional.
The Horizon Team

Read more
Ryan Mackridge

Best by far

2019-04-30

I’ve utilized many home inspection report software packages in the past.

Pros

An easy to use, and quick report writing program.

Cons

I’ve had to write several recommendations that were missing from the software.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Carson, Dunlop & Associates


Very much appreciate your review Ryan! As a home inspection company ourselves, we're able to design reporting features to simplify, save clicks and time.

Read more