Hostfully Property Management Platform Pricing, Features, Reviews & Comparison of Alternatives

Hostfully Property Management Platform

Property management platform for vacation rental businesses

4.38/5 (48 reviews)

Hostfully Property Management Platform overview

What is Hostfully Property Management Platform?

Hostfully Property Management Platform is a cloud-based solution designed to help small to large vacation rental businesses manage reservations across multiple channels. Key features include payment processing, instant messaging, team collaboration, upselling, analytics, and reporting.

The application lets organizers streamline booking process by generating quotes for prospective leads and sending check-in confirmation to clients. Hostfully's Property Management Platform helps marketers drive campaigns, re-target customers, monitor the number of bookings via clicks and capture email addresses to create a contact database. Team members can collect payments, manage security deposits and distribute payments to stakeholders.

Hostfully Property Management Platform offers integration with various third-party platforms such as Airbnb, HomeAway, Bookng.com, TripAdvisor Rentals, Breezeway, PriceLabs, Stripe, Holidu, QuickBooks, Wheelhouse, and more. With its centralized calendar feature, visitors can check availability and book properties as per the required location, type, or size. Plus, the solution comes with an owner management module, which enables tour agents to view revenue shares, manage expenses, and prepare monthly statements for owners.
www.hostfully.com

Pricing

Starting from
$59/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Hostfully Property Management Platform screenshot: Hostfully Property Management Platform pipeline managementHostfully Explainer VideoHostfully Property Management Platform screenshot: Hostfully Property Management Platform template messagingHostfully Property Management Platform screenshot: Hostfully Property Management Platform owner management

Hostfully Property Management Platform user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.3
  4.3
Ryan Gulesserian

Tried the rest...this is the best! Look no further

Used daily for 6-12 months
Reviewed 2019-07-10
Review Source: Capterra

Everything about Hostfully shows a pattern of superior thought and workmanship. The Hostfully team members I have come in contact with have all showed me a unique desire to deliver a robust solution to the day to day struggles I deal with as a property manager. I have used 3 other "top rated" alternative property management solutions and they all fall flat and short. When I say I recommend "them"...Hostfully...I say that because you are not just getting software...you are getting a team dedicated to making their customers user experience a successful one! They understand their clients success (us) means their success. I am happily staying with this company because nobody else has come close to solving my challenges as they are currently doing.

Pros
Simple setup...really nice GUI...easy to navigate...no unnecessary clicks and extremely intuitive. The calendar is fabulous...you know where your bookings are coming from...it's easy to make contact with guests (due to the new inbox feature)...easy to make direct bookings...take payments...make changes...issue refunds...schedule housekeeping...I mean the team at Hostfully has thought of virtually everything to make your life easier. Not to mention distribution, channel management...all this is supposed to be cumbersome...not so anymore. My revenues have increased immensely not just as a direct result of better channel integration but for the simple fact that I have so much more free time! Free time equals more marketing, etc. The productivity that this software achieves must be worth checking out. Oh...and the support! ...due to the thoughtful design of the platform I find myself figuring things out on my own....however when you are in a bind...it seems the support is always there. Hostfully's support apparatus is easily twice as fast as the other platforms I have used. It's not even close frankly. In fact, I left another platform because of this very support problem that Hostfully has solved. Lastly, let's not forget value...the price. I think their pricing plans are competitive and more than reasonable when you think about how many problems they have solved.

Cons
While it's not a deal breaker...an app would be nice. Using alternative property management solutions, they all had "apps". But what's the point of an app whey they are broken, clunky and lacking in every way imaginable? That describes the "competitors" mobile offerings. Believe me I tried them...for years...each! Hostfully does not have an app...but their site is completely "mobile friendly". Initially I was concerned but it turns out I couldn't have been more wrong. I would rather have a mobile friendly site that achieves ALL than an app that claims to have all, most...or some...yet has nothing of real value. Hostfully's site is SUPER EASY on your mobile device. Don't worry about it! I'm extremely mobile and if it was a pain...I would have moved on by now...and I'm not...no way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Keith Freedman

Hostfully Platform saves us time and makes us more money

Used daily for 1-2 years
Reviewed 2019-07-20
Review Source: Capterra

We have been using the product for 2 years and it keeps improving. While we don't find value in every new feature, we're happy with the pace that they're responding to feature requests.

Pros
The ease of using the channel manager and adjusting per-channel pricing.

Cons
The user interface. It's not flashy, but it's functional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jennifer Bell

Software looks good but the company is not

Reviewed 2018-02-10
Review Source: Capterra

Since submitting this feedback, a representative of Orbirentals / Hostfully has made contact in April, refunded the sums deducted from our account and apologised for the lack of response to my issues at the beginning of the year. She has explained that the company was conducting a merger and customer relations may have suffered at the time because of the changes and pressure of work-load I think it is very decent of her to try and make amends, even several months down the line.

Pros
A move from our current pms is long overdue and I have been looking at many alternatives. This one looked promising and I was very keen on it: - It seems easy and straightforward to set up and use - There are useful connections to other apps and complementary software. - The pricing is competitive. Unfortunately I have not been able to fully explore it, nor sign up officially, as the company is not as straightforward and easy to use as the software appears to be.

Cons
In order to evaluate this pms you have to sign up for a `free two-week trial AND supply your card details. As a rule, I would avoid a company that does this but they have all these great reviews and so, against my better judgment, I went ahead. I expected that there would be an email reminder that the trial was coming to an end - not an unreasonable expectation but sadly it is. I received no reminder that the two-week trial was coming to an end and that I would be charged. No notification nor receipt when they made TWO separate charges to my card. Two charges because apparently, I upgraded my account by asking to see a feature not visible on the trial account, and which was activated, not by me. Glitches happen and I thought this could be sorted out. Again, I was wrong. Instead, I received a schlock response about how everything is automated and it is up to the `user to sign up and also to cancel. So, if the software is so well automated - why can it not send emails notifying a `free trial has ended and charges have been levied? I was never able to speak to a real person. For three days I tried calling two phone numbers but they always went to voicemail. I then received an email from customer agent asking me to make an appointment to speak to him by clicking on a calendar link - the next available slot was the following week! Not the correct response when there is a problem; the correct response is to pick up the phone and sort it out today - not next week.

Response from Orbirental


User was contacted and provided follow up comments to their review. The company apologized for not providing immediate support during the week-end, but we do require users to schedule onboarding calls, and do not provide onboarding calls during week-ends.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Michael Springer

A Complete PMS for our Vacation Rental Management Company!

Used daily for 6-12 months
Reviewed 2019-07-23
Review Source: Capterra

Orbirental has saved our team countless man hours of work and anytime we’ve encountered an issue it has been addressed and resolved promptly. The integrations and ease of use make this product invaluable to our operation.

Pros
From the start, [SENSITIVE CONTENT HIDDEN] and the team were quick to respond to help us get set up and work through any issues we encountered. We utilized the booking engine to build out our website and the automated messages saved us countless hours of work.

Cons
My only complaint would be a few missing feature such as some smaller individual integrations with Airbnb such as an auto message respond for Airbnb inquiries and last minute pricing. However, the team continues to roll out new and improved updates and functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Keith Crosley

Extremely Helpful Cloud Solution for Vacation Rentals: Calendar, Booking Widget, Lead Management++

Used weekly for 6-12 months
Reviewed 2017-01-26
Review Source: Capterra

Orbirental does much more than I really need it to, but I find myself using more and more of it as time goes on. Originally discovered this as literally the only nice-looking solution for putting one's vacation rental calendar and a "book now" widget on a dedicated website, but then found it does so much more... Very helpful in terms of managing/consolidating leads from the many different listing platforms into one central location. The ability to easily send quotes to inquiring guests is fantastic. And, if you don't have a way to securely and directly take payments, well it gives you that, too (with support for many different payment processing and payment methods). It basically gives you all of the essential components you need to run a vacation rental business (and that you would have a very hard time hacking together yourself!). Essential for me was its ability to support dynamic pricing (currently from integration with PriceLabs) , but there should be more integrations as time goes on. My use case might be a little unusual as I own and manage just a single property. (I have no doubt that it easily scales to support even rather large property management firms and it was obviously designed from the ground up to support multiple users/agents and multiple properties.) For me, I was trying to build my own dedicated website for my vacation rental with similar features, functionality and user experience as delivered by Airbnb, VRBO, etc. and, lo and behold, using Orbirental gave me all of the pieces that I could not have easily and cost-effectively built myself. It can take a little time to understand the workflows and the Orbirental way of doing things (hence, 4 stars for ease-of-use), but it's mighty powerful... And I find myself, over time, moving toward making it more central to the way I manage and respond to guest inquiries (which I probably should have done in the first place). OUTSTANDING customer support with quick response time, a "there are no stupid questions" attitude, and very responsive to requests for enhancement. Very reliable: The only "issues" I've seen with the product have been due to the general complexities of integration with the broad variety of external data feeds they have to deal with (e.g., something goes haywire at Airbnb or HomeAway and that ends up affecting Orbirental). Basically, it "does everything it says on the tin" and more. Highly recommended and essential!

Pros
Great calendar/booking widget. Enables payment processing. Easy to use quote tool. Outstanding customer support. Extensive feature set. Basic features up and running instantly. Modern/clean design.

Cons
Bit of a learning curve as one would expect from a product that is unique, powerful and customizable. Takes some effort/configuration to get the most out of it. Somewhat hard to use "on the go" as the admin interface works best on desktop browsers. A companion app for mobile would be awesome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hostfully Property Management Platform pricing

Starting from
$59/month
Pricing options
Subscription
View Pricing Plans

Hostfully offers both monthly & annual subscriptions
Monthly:
Starter Plan- $59/month for 1 to 5 properties
Pro Plan- $155/month for 6 to 19 properties
Premium Plan- $289/month for 20 to 99 properties
Gold Plan- $599/month for 100 to 249 properties

Annual:
Starter Plan- $49/month for 1 to 5 properties
Pro Plan- $129/month for 6 to 19 properties
Premium Plan- $219/month for 20 to 99 properties
Gold Plan- $499/month for 100 to 249 properties

Hostfully Property Management Platform features

API
Accounting Management
Activity Tracking
Contact Management
Electronic Payments
Lead Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Work Order Management

Activity Dashboard (71 other apps)
Automatic Notifications (57 other apps)
Contact Database (44 other apps)
Document Management (58 other apps)
Document Storage (51 other apps)
Email Notifications (48 other apps)
Maintenance Scheduling (42 other apps)
Self Service Portal (44 other apps)
Task Management (44 other apps)

Videos and tutorials

Additional information for Hostfully Property Management Platform

Key features of Hostfully Property Management Platform

  • Channel Manager
  • Expense Management
  • Faculty/Staff Management
  • Fee / Commission Management
  • Financial Reporting
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Maintenance Management
  • Online Payments
  • Owner Statements
  • Payment Processing
  • Property Database
  • Rent Tracking
  • Tenant Tracking
  • Vacancy Management
  • Vacancy Tracking
View All Features