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Merlin Software

Cloud-based timeshare and vacation resort ownership software

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Merlin Software Pricing, Features, Reviews and Alternatives

Merlin Software product overview

What is Merlin Software?

Merlin is a cloud-based timeshare and holiday resort service software solution for vacation ownership businesses across the industry. Providing enough scalability to meet demands up to Enterprise-level, Merlin's modular structure provides features across property management, marketing, sales and accounting. A full CRM system maintains a centralized database of marketing leads and guest records, logging marketing communications responded to and complaint cases tracked to resolution. Multi-channel communication is in itself supported by direct mail, email, phone and SMS, with website integration facilitating lead capture, online bookings, maintenance fee payments and more.

Key benefits of using Merlin Software

• Merlin Software is a modular, cloud-based timeshare property and vacation resort management solution that spans marketing, sales, accounting and reporting in a single front-to-back office system.

• Merlin Software's marketing module spans a full CRM with guest, lead and owner database management and case tracking for compliments or complaints, plus marketing communications support across multiple channels including postal mail, email, phone and SMS.

• A sales module handles all kinds of timeshare and fractional product sales with the creation and processing of sales documentation, with an owners register tracking inventory ownership and storing correspondence, activities etc.

• A front office module supports typical front of house actions such as check-in, check-out, housekeeping and maintenance scheduling, along with full property reservation management capabilities, maintenance fee billing, plus website integration for taking bookings with owner self-service facilities.

• Merlin Software's accounting module represents an integrated double-entry accounting system supporting multiple currencies and capable of processing financial transactions including billing and invoicing, issuing statements, paying suppliers and more.

Typical customers

Small businesses
Mid size businesses
Large enterprises

Platforms supported


Support options

Phone Support
24/7 (Live rep)

Training options

Live Online

Merlin Software features



No reviews

Total features


1 categories

Most valued features by users

Reporting & Statistics
Data Import/Export
Customizable Reports
Lead Management
Maintenance Management
Billing & Invoicing
Booking Management

Functionality contenders

Merlin Software users reviews

Overall rating


No reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution











Overall rating contenders

Merlin Software FAQs and common questions

Q. Who are the typical users of Merlin Software?

Merlin Software has the following typical customers:
Large Enterprises, Mid Size Business

Q. What languages does Merlin Software support?

Merlin Software supports the following languages:

Q. Does Merlin Software offer an API?

No, Merlin Software does not have an API available.

Q. What level of support does Merlin Software offer?

Merlin Software offers the following support options:
Phone Support, 24/7 (Live rep)

Common Merlin Software comparisons

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