MRI Software Reviews

We migrated from DOS based proprietary software in 2008 to a combined MRI/BostonPost platform. Change is scary and difficult but our experience during implementation was amazing. The implementation team walked us through each area to make sure our end result was exactly as we wanted it!

Growing pains have been the only real negative issue - but that is expected when you have been with a company that is constantly evolving for 12 years! MRI has a laser-like focus on constantly bringing the software to the next level, but we aren't always ready to level-up so we can see the new tools available but aren't quite able to use them yet - and that is really a reflection of our company, not MRI.

Thank you for the extraordinary review, Rhiannon! We appreciate your partnership and honest feedback. As you mentioned in your review, we are constantly trying to improve based on our clients needs and we are ecstatic to know you've seen it first hand. We will continue to be here for you and your team and look forward to the journey together!

Been a user of MRI for many years. I implemented it twice at two different companies but have used it at three companies. I have used web and windows version. I like the software because it is easy to use and implement. But the greatest benefit in my mind is the customer support and customization that is available. MRI has always been very responsive to helping me address my needs whether it be an issue with the software, a mistake I made or a customization question.

I wish the communication center was quicker. We use the web version and sometimes the reports take several minutes to become available and sometimes the messages don't appear at all and we have to logout and get back in to reset.

Hello Colleen, Thank you so much for taking the time to leave us a great review! We are happy to hear you have used MRI Software in your various positions and enjoy our stellar customer support! We look forward to working with you for many more years to come!

MRI was a bit more financial intense than other softwares we use. We had a basic version of MRI and the ability to control exactly where money went was nice but took more time than needed.

Everything was a process. There were so many steps to every thing. It took more time to accomplish some tasks than was truly necessary.

Our previous software vendor, Tenmast, was purchased by MRI. Seeing what software was being developed for the Public Housing arena was great. Many features of MRI's current real estate software is being incorporated into our existing software and new products are coming out. MRI has a great vendor partnership that allows the vendor to seamlessly integrate their software with MRI's databases. You get the best of both worlds. A vendor's software that works against your core business software. The vendor selection is fantastic. MRI has also rolled out new features for the Public Housing market that is helping us get our jobs done better and faster. We can't wait for the newest software to come out.

We have not been able to take full advantage of the MRI software as this is being worked on now. The release date is not until sometime in mid 2021. I see so many features in MRI plus their reports that I could utilize now but must wait.

Thank you for your excellent review, Richard! We are excited to welcome you to the MRI family. We are happy to hear the partnership we created with Tenmast has been beneficial for you and we look forward to increasing our capabilities and growing our relationship with you and your team!

The majority of our employee base has been trained on one or more MRI Software products, so just on familiarity and knowledge-base alone having MRI is an absolute must. The amount of modules available for almost every business process there is in our industry is a huge plus. MRI Software is willing to develop/integrate with pretty much any partner out there for a price, which is great. The reports available in MRI are unmatched with any other software we've seen in this space. Support is great and highly knowledgable.

MRI Software is at the highest end of pricing in the industry. The software is complex and not the easiest to learn. While they are willing to integrate with a wide variety of partners, they can sometimes put the cart before the horse with these, meaning their Development teams tend to roll an integration out without fully testing or anticipating potential issues.

I love that MRI Software allows your to be the owner of your own product. As an Admin and End User, you are in control of the way your data is updated and portrayed even to 3rd party investors. The software allows you to customize and choose your own modules and experience.

Due to the ever growing nature of MRI's business, there are always updates and new modules to implement or test. While this is exciting and change is inevitable in any software, it can also be overwhelming and chaotic/rushed at times.

Hello Melissa, Thank you so much for taking some time to leave a review! We appreciate your kind words and are happy to hear you love the flexibility our software provides and they ability to customize of our software to fit your needs! We hear you loud and clear regarding the ever-growing nature of our business and will take your comments to improve this.

This product is easy to navigate through for end users. There is a wide variety of App add-ons available to expand based on your needs, with many that integrate seamlessly. Above all else, the Customer support is OUTSTANDING!! There is always a pleasant, knowledgeable voice on the other end to assist you in a timely manner. MRI is always working on incidents within the system and releasing CMU's.

As an Administrator, I would like to have more access in the training portal to administer users and see some improvements made to the Training modules. In regards to the courses themselves, the videos need to be edited in order for them to register as being completed properly and it would be beneficial to have the next courses start automatically. Users are confused when trying to navigate through courses and the site in general.

MRI acquired a number of Housing Authority software companies. We still are using the software we originally purchased (HAB Inc.) until the new platform is rolled out. The support has been excellent. I have been told the new platform is user friendly. MRI allowed us to change our contract to the same time period as our fiscal year.

New software package will not include payroll. Sounds like we need to pay for or do business with another company for payroll. I doubt MRI will reduce annual cost to make up for the loss of a program that we are receiving and paying for with the current software. Billing detail could be clearer.

Thank you so much for taking some time to review us, Louise! I am happy to hear support has been exceptional. We are excited to have you on board!

There are lots of good software available for housing and redevelopment authorities, but the key to making it work is the service behind the software. MRI Software gives us that service. Also, they are always innovating and that is much appreciated. Time can go by fast and before you know it, you are working with obsolete software if innovation is not constant.

Sometimes we would appreciate a little bit more interaction with MRI.

Thank you for your great review, Randal! We are ecstatic to hear you are happy with our customer service and appreciate our innovative nature! We look forward to interacting with you and your team more in the future.

1.We really like that you can get messages so many different ways. 2. We like that it records the call between maintenance and the resident on emergency calls. 3. It is great that you can record a message if you have a temporary change.

1. The call back feature that blocks the personal number is only available in the emergency maintenance mailbox. All other mailboxes it shows the phone number.

Thank you so much for your review, April! We are happy to hear you are pleased with the overall features of our products and think our customer service is awesome! We look forward to continuing our partnership for years to come.

We use it for our accounting for tenants and payables. This is the most user friendly software there is out there for property management. My favorite by far.

It is not as compatable with other systems like Yardi is that's why people tend to use Yardi more than MRI.

Thank you for the great review, Rebecca! We are thrilled to hear you're happy with our user-friendly property management software and are proud you call our solution a favorite! We look forward to serving you and your team for many years to come! -The MRI Team

I like the windows version of MRI as its very user friendly and fast. The reporting and windowed setup is great for running multiple reports over and over. Everything is where it should be.

I dislike that they are migrating to a newer web based design. For what we use the software for, the windows version operates quicker and is more efficient. Every time there is an update though, there seems to be more issues than fixes.

The detailed accounting from tenant management, work orders . It made it easy to identify costly tenants and variances in my budget.

not the easiest software to train new employees on, and was extremely difficult for prospecting with new renters compared to my experience with Yardi and OneSite. Also, it would let half information process in the system (such as work order with no info or category) this should have popped up w/ error box to be able to submit.

Product is very user friendly for the end user.

Program has several instances that could be minimized by the number of steps it takes to get to the end.

Thank you for your great review, Peggy! We appreciate you taking the time to leave some kind words about us! We are happy to hear you enjoy our user friendly platform and your feedback on the product. We will circulate it back to the team!

The customer support is great. They are able to help with mostly any question! All you have to do is call the 1800 number.

The bach reports are nice, but it would be great if there was a way to change the date on the whole batch, not have to go I to each report within the batch to enter the date.

User friendly. System support is excellent.

Aged delinquency report processing time is too long.

Hello Danny, Thank you for your review! We appreciate you taking the time to leave some words about our software. We're happy to hear you love our support and enjoy our user friendly interface! We will follow up with you regarding your aged delinquency report as we take this feedback seriously.

You have all your information on one software that is easy to search. within seconds you can go from editing vendor information to entering a payment.

The software has everything you need but the way you correct and change information is very outdated.

Thanks for taking the time to give us a review Jordan! We are thrilled that we were able to earn a 5-star review from you! We would love the opportunity to address your feedback regarding the process by which you change and correct information. Feel free to contact me or your account rep and we will make sure your feedback is considered for upcoming product enhancements. Best, Matt Harrell MRI Software

Easy to learn and easy to use interface switching between different aspects of the software

Sometimes pulling reports can be slow, site times out often

It can handle high volumes of data. The reporting is rather customizable as a general comment, and glitches are easily resolved.

Occasionally it does glitch, in which random/obvious side effects can occur when posting charges, etc, but they are usually easy to resolve.

Easy to use and accustomed to product. Multiple programs.

The customer support is non existent. Communication is bad.

the accounting is targeted for commercial real estate

complexity of some features especially the budgeting and forecast modules.

Easy to calculate CAM's track leases and apply collections

Tables make some corrections or adjustments cumbersome

Nothing. It was difficult to use and was not user friendly at all.

Everything. Nothing about this software is good.

Hello Jennifer, Thank you for your review of MRI Software. I am so sorry to hear your experience with us was anything less than stellar. We take your review very seriously and would like to know how we can better serve you. Please send me an email at veronica.dominicis@mrisoftware.com so we help fix our standing with you and your team. Veronica

Researching items is easy due to the multiple filters and fields you can use to narrow down the results of your search. Being able to sort items by column also makes it easier when doing large bank reconciliations.

The look of MRI software is very outdated. It is also very easy to put something in the wrong period (ie 2081 rather than 2018) but it is very hard to fix a mistake like that. It would be nice to have more prompts to warn you before making some mistakes.

Hi Kadi, Thanks so much for your thoughtful review! We're glad that finding items in the platform is easy for you! We're always looking for customer feedback to make the product even better. Could I kindly ask that you reply so that I can get you in touch with the right people on our team to get your feedback? That type of constructive feedback is incredibly valuable to us! Thank you for being a client! Best, Matt Harrell MRI Software

I love how easy the software was to set up and how seamless it is

I do not like that sometimes I do not hear the messages left