MRI Software Reviews

I like that I can set it up in advance and schedule who will be notified when a call comes in and that it's automatically going to answer rather than me having to turn it on and off every time I will be out of the office.

Some of the features were confusing at first but I was able to play around and figure it out with some use.

I have a variety of reports available to help me track rents, delinquency, budgets, and much more.

I feel you must have training to fully use this software, it is not self learner friendly.

Hi Teresa, Thanks for giving us a thoughtful review! I'm happy to hear that the reports have the flexibility you're looking for. I'm sorry you haven't gotten the training resources you need. We have a variety of training options available that I'd be happy to connect you with. Could you please email me at matt.harrell@mrisoftware.com and I will point you to the correct resources? Best, Matt Harrell MRI Software

We use it for our accounting for tenants and payables. This is the most user friendly software there is out there for property management. My favorite by far.

It is not as compatable with other systems like Yardi is that's why people tend to use Yardi more than MRI.

Thank you for the great review, Rebecca! We are thrilled to hear you're happy with our user-friendly property management software and are proud you call our solution a favorite! We look forward to serving you and your team for many years to come! -The MRI Team

MRI software is user friendly. It oesn't have a lot of bells and whistles but the basics work. Other products that have all the bells and whistles fail with the basics.

Report design is difficult, tutorials are not helpful. MRI support is very slow to respond and could take weeks or longer for a resolution.

Hello Denise, thank you so much for your review. We are glad to hear you enjoy our user-friendly platform. We appreciate your feedback regarding support and tutorials. We will be in contact with you and the team to remediate this.

It's simple to use and you can find things pretty easy. Entering applications, making rent payments, along with work orders are easy to do. Still learning what all the program has to offer.

Notes in tenant files should be easier to find under Occupancy. Receipts shouldn't be numbered unless posted the payment-it renumbers when you "X" out (hit a wrong button etc.). A small video tutorial for new users that can be sent when setting up logins-auto sends?

Hello Melissa, Thank you so much for taking the time to review MRI Software! We are glad to hear you enjoy our customer service and user friendly platform. Thank you for your feedback on the tenant files! We will pass your suggestions along to the team!

I like the windows version of MRI as its very user friendly and fast. The reporting and windowed setup is great for running multiple reports over and over. Everything is where it should be.

I dislike that they are migrating to a newer web based design. For what we use the software for, the windows version operates quicker and is more efficient. Every time there is an update though, there seems to be more issues than fixes.

So many features! I'm a numbers guy, so my favorite feature is definitely the robust reporting. I can always stay on top of property performance and cut the data however I want. The challenge is making sure that data gets where it needs to be (making sure the team inputs it in a timely manner)

It still feels a bit dated from our resident's perspective. They're used to using apps like Uber, Lyft, Instagram, etc. with great UX and a modern feel. MRI still feels "dated" in comparison. It's also very expensive. We think it's worth it for our needs, but we definitely have to have a conversation every year when we're planning our budget.

I love the organization MRI used to keep our property running smoothly. I love that I can pull a boxscore to review our leads and know where our traffic is coming from. The reports make it easy to keep up with the multiple things going on at a property. This software keeps you updated, has too many wonderful features to list, and should be used at every property management company!

Because of the in-depth and multi-functional system, MRI can take some time getting used to and time learning. After some practice, MRI will be your best friend and you will wonder how you did it without it!

MRI is user friendly and easy to learn. There are many different was to use the software from accounting to record keeping.

Some of the functions that you think will work for you, don't always do what you want them to do. This can make things more time consuming and complicated.

This software allows us to track prospects/residents at our property, run reports, keep records easily, and keep up with work orders all in one!

Sometimes, MRI can freeze or lag, like any software. It corrects itself and then works fine. It also takes some time to learn; however, it’s not complicate and you catch onto it quickly.

Product is very user friendly for the end user.

Program has several instances that could be minimized by the number of steps it takes to get to the end.

Thank you for your great review, Peggy! We appreciate you taking the time to leave some kind words about us! We are happy to hear you enjoy our user friendly platform and your feedback on the product. We will circulate it back to the team!

The customer support is great. They are able to help with mostly any question! All you have to do is call the 1800 number.

The bach reports are nice, but it would be great if there was a way to change the date on the whole batch, not have to go I to each report within the batch to enter the date.

It is user friendly and has good reports and a big fan of the budgeting module.

In the MRIX I don't care for the bank reconciliation feature compared to the Windows version.

Thank you for your great review, Oscar! We are happy to hear you're experience overall has been positive! We appreciate your feedback on the bank reconciliation feature - we will circle that back to the team.

It is easy to use, you don't need to open multiple windows as all info and tabs are accessible. Easy to export to excel. Arranging columns and search option.

The mobile service is really slow, main system crashes every now and then and does run slow.

The update has really made it easier to use/access. It has dual functioning for rent collection, past resident rental record, vacancy, integration with leasing systems, and work order management.

It's difficult to learn for new users on the admin side. There's always a report I want to pull but it's not an available report in the system.

Various reporting functions and able to customize reports tailored to specific owners.

Not the most user friendly. I have used the software for over 12 years now and still learning new things.

User friendly. System support is excellent.

Aged delinquency report processing time is too long.

Hello Danny, Thank you for your review! We appreciate you taking the time to leave some words about our software. We're happy to hear you love our support and enjoy our user friendly interface! We will follow up with you regarding your aged delinquency report as we take this feedback seriously.

You have all your information on one software that is easy to search. within seconds you can go from editing vendor information to entering a payment.

The software has everything you need but the way you correct and change information is very outdated.

Thanks for taking the time to give us a review Jordan! We are thrilled that we were able to earn a 5-star review from you! We would love the opportunity to address your feedback regarding the process by which you change and correct information. Feel free to contact me or your account rep and we will make sure your feedback is considered for upcoming product enhancements. Best, Matt Harrell MRI Software

Modules are very easy to use. Admin role is very straight forward especially for user security. Able to fix quite a few things behind the scenes through SQL.

WEB side a bit cumbersome not as fast as the windows. Budgeting module lacking needed reports. Recoveries module not as user friendly as the rest of the software.

The windows version is very user friendly. It's easy to navigate around, run reports, and pull up booked data

Our company loves the ease of the product, however it's very pricey. We only don't use it to its full capacity, so it would be nice if they would break down their pricing based off customer usage.

MRI allows my property to keep up with prospects, current tentants, and their accounting. The reports you are able to pull with this software enables you to find out anything you need to know about our property!

MRI can be tricky to learn as far as the different codes and pages it has; although, once you have it, you can’t live without it!

Ease of setting up resident files; accessibility of reports and ease of running reports. Ease of processing statement of deposits; works well and integrates well with other software products.

Works slowly and program often freezes.

Easy to learn and easy to use interface switching between different aspects of the software

Sometimes pulling reports can be slow, site times out often

It can handle high volumes of data. The reporting is rather customizable as a general comment, and glitches are easily resolved.

Occasionally it does glitch, in which random/obvious side effects can occur when posting charges, etc, but they are usually easy to resolve.

User friendly

Nothing about the software, however I don't love the annual increases we pay to use it.