Pendo Features

Pendo

Online rental property management software for landlords

4.62/5 (29 reviews)

Competitor Feature Comparison

ACH Payment Processing
Accounting
Activity Dashboard
Alerts/Notifications
Audit Trail
Billing & Invoicing
Commercial Property Management
Contact Management
Credit Check
Customer Database
Customizable Branding
Data Import/Export
Document Management
Document Storage
Electronic Payments
Expense Tracking
Financial Management
Financial Reporting
Inspection Management
Insurance Management
Late Fee Calculation
Lead Management
Lease Management
Lease Tracking
Maintenance Management
Online Payments
Owner Portal
Payment Processing
Portfolio Management
Property Database
Real Time Reporting
Recurring/Subscription Billing
Reminders
Rent Tracking
Residential Properties
Tax Management
Tenant Portal
Tenant Tracking
Transaction Monitoring
Vacancy Management
Website Management
Work Order Management
Learn moreCompare App
ACH Payment Processing
Accounting
Activity Dashboard
Alerts/Notifications
Audit Trail
Billing & Invoicing
Commercial Property Management
Contact Management
Credit Check
Customer Database
Customizable Branding
Data Import/Export
Document Management
Document Storage
Electronic Payments
Expense Tracking
Financial Management
Financial Reporting
Inspection Management
Insurance Management
Late Fee Calculation
Lead Management
Lease Management
Lease Tracking
Maintenance Management
Online Payments
Owner Portal
Payment Processing
Portfolio Management
Property Database
Real Time Reporting
Recurring/Subscription Billing
Reminders
Rent Tracking
Residential Properties
Tax Management
Tenant Portal
Tenant Tracking
Transaction Monitoring
Vacancy Management
Website Management
Work Order Management
Visit WebsiteCompare App
ACH Payment Processing
Accounting
Activity Dashboard
Alerts/Notifications
Audit Trail
Billing & Invoicing
Commercial Property Management
Contact Management
Credit Check
Customer Database
Customizable Branding
Data Import/Export
Document Management
Document Storage
Electronic Payments
Expense Tracking
Financial Management
Financial Reporting
Inspection Management
Insurance Management
Late Fee Calculation
Lead Management
Lease Management
Lease Tracking
Maintenance Management
Online Payments
Owner Portal
Payment Processing
Portfolio Management
Property Database
Real Time Reporting
Recurring/Subscription Billing
Reminders
Rent Tracking
Residential Properties
Tax Management
Tenant Portal
Tenant Tracking
Transaction Monitoring
Vacancy Management
Website Management
Work Order Management
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Mobile apps

iOS App


5 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


5 reviews

Pendo Feature Reviews

25 reviewers had the following to say about Pendo's features:

Anonymous
(Graphic Design company, myself only employees)

Great Product for Property Management

2019-05-28

Its great as all my expenses are in 1 place and it gives me reminders for tenancy agreements renewals etc.

Pros

Easy dashboard accounting dashboard to submit your taxes each year.

Cons

You sometimes get lost in the interface but this is rare.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel S.

Simple, easy to use and organized way to Landlord

2019-03-28

Pros

Easy to use and record payments and expenses specific to each property and tenant. PendoPay is great - except for the couple of outages this past year.

Cons

Giving a tenant a report of their payments paid for the year requires creation of a manual invoice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thanks for your review, Daniel. Improved reporting functionality is coming this year!

Read more
Dan H.

Found Pendo early on and have helped beta test. Great folks to work with

2017-09-14

much easier tracking and reporting of income/expenses

Pros

Ease or running reports and tracking income/expenses.

Cons

CSV import was an original feature that was dropped.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thank you for the great review Dan, and for being an early adopter / beta tester. So happy to hear that you find the folks here at Pendo great to work with - we like working with you too! Regarding the CSV import and auto repeat features - we will definitely take your feedback into consideration and appreciate you letting us know.

Read more
Joan S.

Easier than Quickbooks

2019-03-25

Works fine for real estate property management

Pros

Ease of use Dependability - website has NEVER been down when I need it

Cons

Can't use fields or easily find information on a property, takes some time to hunt

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Joan, thanks for the review! We will be making changes to our User Interface to allow users to find key features much easier. Stay tuned for updates!

Read more
mohammad m.

The issues

2019-04-14

Pros

Sending interactive forms to tenants.

Cons

I have hard time editing Information on the properties after creating the property.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thanks for the review Mohammad, we will reach out to assist you with the edit feature.

Read more
Michael S.

Great way to get insight into usage

2020-02-27

Helped me get more insight then I got with google analytics to aid in data-driven decision making.

Pros

Capturing all data on the web even when you didn't tag a feature or page yet is a huge bonus.

Cons

I would like some more reporting/analytics options such as comparing segments to do more in the app vs having to export data to excel or BI tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew M.

Excellent Resource for Landlords

2019-03-18

It's a one-stop shop platform to track tenant transactions and accounting requirements.

Pros

Free Nice design Friendly appearance Captures virtually everything you need to do for record keeping

Cons

some bugs, but that's normal. Nothing else

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thanks for the review, Andrew.

Read more
Phillip B.

Smart Tools for Small Players

2019-11-12

Pros

The key features that I have found to be the most helpful are the ability to send and manage digital rental applications, to then use the platform to do perform credit and softcheck reports, and finally to automatically collect rent payments through PendoPay.

Cons

Other features that are not included that would provide much value include the ability to manage maintenance requests and tenant communication.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thank you for the great review, Phillip. We are excited to release the maintenance issue tracker in the coming months!

Read more
Ryan L.

Pendo

2019-03-26

Its just easy for someone like me with about 10 units and run it off the "side of my desk"

Pros

Easy to use Great to track expenses for the accountant plus see my ROI Electronic signatures Tenant Screening

Cons

Delays getting rent payments, some times its been up to 1 week Need an app or mobile website thats not just for walk throughs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Ryan, thanks for your feedback! We have recently shortened the payment processing time for PendoPay. An app version for our product is not currently in the pipeline but if that changes, an update will go out to our customers.

Read more
Tim S.

Simple to use - an excellent tool

2019-03-27

Really quick and easy to use.

Pros

Ability to categorize expenses and income appropriately, and report on them.

Cons

Can't seem to view entries (for expenses and income) for more than 12 months ago. Other than that it's pretty excellent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thanks for being an awesome customer, Tim. We are glad Pendo has been a good tool to manage your properties. We have reached out to you regarding how to view entries for past years.

Read more
Heidi R.

Making landlording easy

2019-05-21

Pros

It makes collecting rent, doing taxes, and completing documents a breeze for property managers and tenants.

Cons

It can be difficult to navigate the site and remember how/where to do/find certain functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Insurance company, 1001-5000 employees)

Great Tool

2019-03-19

I am a happy customer who wants a little more

Pros

Like the report running ability too.

Cons

It NEEDS a search function to find one-off expenses. Also having the ability to download all attachment/receipts for property at once would be great. I would pay an extra $5/month for these two features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thanks for the review, we appreciate the feedback. We have forwarded your feature requests to our Product Team and they will be implemented in the near future!

Read more
Trish N.

Great value for property managers

2017-09-14

Pros

Very easy to use and track applicants, tenants and leases.

Cons

Accounting functions are fine if you have a second book keeping system for tax purposes, but the ability to delete transactions could be problematic if user is not careful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thank you for the great review - we really appreciate your feedback. Happy to hear that Pendo is easier and less expensive than the previous software you were using!

Read more
Anonymous
(Financial Services company, 1-10 employees)

Simple and Very Robust Software

2019-03-19

It's been very easy to learn and apply

Pros

simple to use data integration intuitive

Cons

had difficulty adding multiple credit cards and accounts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thanks for the feedback!

Read more
Anonymous
(Airlines/Aviation company, 11-50 employees)

Heaven for satellite landlords

2019-04-19

I'm a satellite landlord meaning i live in Europe but my properties are in USA so this software is invaluable to me saving time especially when my taxes are due this is because the software creates a report for the whole year so i can just input the numbers very easily when they are due saving time once again.

Pros

The bank transaction integration saves a huge amount of manual input.

Cons

Still has some quirks that i have needed to contact customer support about but overall a good product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thanks for the review!

Read more
Mark K.

Pendo Review

2019-03-18

it is good accounting managing system. not available in US for transaction and rent pay yet.

Pros

very easy and flexible to use. very quickly to set up. good view on the portfolio

Cons

some repeating bugs resurface over and over again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thanks for the review, Mark! We are working hard to resolve software bugs.

Read more
Danny H.

Have used Pendo for a few years and it works pretty well. Could use a few more expense catagories.

2017-09-18

Pros

The reporting feature has been a good option when filing my taxes.

Cons

It gets a little buggy once in a while. I have had problems with functionality and log in issues from time to time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thank you for taking the time to give us a review and we're happy to hear that our reporting feature makes tax time a little easier.
We are always striving to improve our product and to provide the best service and support we can to make our user's lives easier!

Read more
Tejay A.

Hands Free Accounting

2019-06-19

Pros

I also love that I can export a year-end report and send it straight to my CPA with ease.

Cons

The cost is a little high if you run a small business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thanks for the review Tejay!

Read more
Mike F.

Good interface

2019-06-08

Pros

Good interface, useful and innovative features

Cons

Missing notification features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thanks for the review, Mike!

Read more
Heath M.

Experience has been great. I can't imagine not using this software.

2017-09-18

Pros

I send files directly to account. I upload leases now.

Cons

It can be tricky entering and removing leases/tenants. I do typically have a small issues adding multiple entries and the same time on different properties.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thank you for the glowing review! We're excited to hear that your experience has been great and that Pendo helps keep you organized and makes tax time much easier. Our development team is always working to ensure we deliver the best product to our users, like you, and we appreciate the feedback.

Read more
Jonathan G.

Great software

2019-03-21

Pros

I've used it since my first property (2014), it's easy to use once you get the hang of it.

Cons

Also, I realised recently that scheduled payments going forward were not accounted for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nev L.

Pendo is a useful application for managing multiple properties. Very affordable to use.

2017-09-15

Digital leases. Property inspections.

Pros

The property inspection report function that they recently added is pretty cool.

Cons

It's is quite buggy at times. Sometimes hard to navigate for what your trying to do. They are improving the software all the time and it's not considerably better then when I first used them. I'm using it a lot more lately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Nev, thank you so much for taking the time to give Pendo a review. We're pleased to hear you find our condition inspection report pretty cool and our software affordable to use. We are continuously working to make improvements to our software to ensure we create a great experience for our users and appreciate your feedback.

Read more
Cynthia B.

Lost Without Pendo

2019-04-02

The account does our taxes with ease I did not get one phone call this year!

Pros

This year when the company did the taxes I did not have to send in any receipts or explain any payments. Everything was done directly from the website.

Cons

I do not like the section for the lease I want to put in my own lease.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Cynthia, we are so glad to hear that Pendo was instrumental in your tax preparation process.
For your comment about using your own lease document, we do offer the ability for Landlords to upload a copy of a scanned lease document. We have sent you instructions on how to do this.

Read more
Sarah P.

Pendo is easy to use, navigate, and resolve issues with!

2017-09-14

Easy and central place to organize and administer rental taskers.

Pros

They're incredibly responsive, and otherwise their product is always up and working. I love the extra goodies as well with regards to each property and personalization.

Cons

I think sometimes the way things can be organized on the landing page can be more straightforward, but you learn it fast and I'm content!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Sarah, thank you for the awesome review! We couldn't be more pleased to know that you find Pendo easy to use and our team is incredibly responsive. We value each and every one of our users and strive to deliver a product to make your lives easier.

Read more
Danny H.

Pendo Review

2019-03-31

Pros

The multiple property functions are easy and the lease reminders are helpful.

Cons

Would like to be able to customize more categories.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Pendo


Thanks for the review Danny! We will reach out to discuss your suggestion of customization of categories.

Read more