Preno Features

Preno

Easy hotel and property management system for hoteliers

4.62/5 (29 reviews)

Competitor Feature Comparison

Accounting Integration
Activities Booking
Activity Dashboard
Availability Management
Bank Reconciliation
Billing & Invoicing
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting
CRM
Calendar Management
Calendar/Reminder System
Cash Management
Channel Analytics
Channel Management
Commission Calculations
Commission Management
Contact Management
Credit Card Processing
Customer Experience Management
Customer History
Customer Support
Data Import/Export
Discount Management
Dorms
Dynamic Pricing
Electronic Payments
Email Templates
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Experience Management
Historical Reporting
Housekeeping Management
Interaction Tracking
Inventory Control
Inventory Management
Invoice Management
Kill Switch
Maintenance Management
Monitoring
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Sync
Multi-Property
Online Booking
Payment Processing
Point of Sale (POS)
Price / Margin Management
Price Optimization
Private Rooms
Promotions Management
Rate Management
Reporting & Statistics
Reporting/Analytics
Reputation Management
Reservations Management
Restriction Management
Room Booking
Room Inventory
Single Property
Status Tracking
Third Party Booking
Third Party Integrations
Work Order Management
Learn moreCompare App
Accounting Integration
Activities Booking
Activity Dashboard
Availability Management
Bank Reconciliation
Billing & Invoicing
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting
CRM
Calendar Management
Calendar/Reminder System
Cash Management
Channel Analytics
Channel Management
Commission Calculations
Commission Management
Contact Management
Credit Card Processing
Customer Experience Management
Customer History
Customer Support
Data Import/Export
Discount Management
Dorms
Dynamic Pricing
Electronic Payments
Email Templates
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Experience Management
Historical Reporting
Housekeeping Management
Interaction Tracking
Inventory Control
Inventory Management
Invoice Management
Kill Switch
Maintenance Management
Monitoring
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Sync
Multi-Property
Online Booking
Payment Processing
Point of Sale (POS)
Price / Margin Management
Price Optimization
Private Rooms
Promotions Management
Rate Management
Reporting & Statistics
Reporting/Analytics
Reputation Management
Reservations Management
Restriction Management
Room Booking
Room Inventory
Single Property
Status Tracking
Third Party Booking
Third Party Integrations
Work Order Management
Visit WebsiteCompare App
Accounting Integration
Activities Booking
Activity Dashboard
Availability Management
Bank Reconciliation
Billing & Invoicing
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting
CRM
Calendar Management
Calendar/Reminder System
Cash Management
Channel Analytics
Channel Management
Commission Calculations
Commission Management
Contact Management
Credit Card Processing
Customer Experience Management
Customer History
Customer Support
Data Import/Export
Discount Management
Dorms
Dynamic Pricing
Electronic Payments
Email Templates
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Experience Management
Historical Reporting
Housekeeping Management
Interaction Tracking
Inventory Control
Inventory Management
Invoice Management
Kill Switch
Maintenance Management
Monitoring
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Sync
Multi-Property
Online Booking
Payment Processing
Point of Sale (POS)
Price / Margin Management
Price Optimization
Private Rooms
Promotions Management
Rate Management
Reporting & Statistics
Reporting/Analytics
Reputation Management
Reservations Management
Restriction Management
Room Booking
Room Inventory
Single Property
Status Tracking
Third Party Booking
Third Party Integrations
Work Order Management
Visit WebsiteCompare App

Preno Feature Reviews

25 reviewers had the following to say about Preno's features:

Michael W.

Preno again!

2020-02-04

Customized service and personal contact with no time wasting.

Pros

Our company is using Preno for over 3 years. What can I say. If I would not love it I would have changed :)

Cons

There is nothing I do not like. They constantly improving.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Joyce m.

Great on-line Hotel management software program

2021-06-08

Took so much stress out of the Hotel management side of my business.

Pros

One shop stop for bookings, payments, covers across booking channels so avoids overbookings, very easier to retrieve any data needs for accounting purposes.

Cons

Nothing. I found it very useful. Even when using it with my phone to check for booking it was useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob W.

Best in the business

2017-03-30

Having looked at several Property Management systems, this fits perfectly with what we are wanting to achieve.

Pros

Ease of use

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Preno

No

Source: Capterra
Helpful?   Yes   No
Read more
Wendy H.

Don't hesitate - it's brilliant!

2016-09-28

Full integration with both Xero and Staah for accounts and channel management has made our lives so much easier.

Pros

Everything - quick, responsive, intuitive - so easy to use. Integration with Staah & Xero just fabulous.

Cons

Needs to be easier from Preno side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Preno


Hi Wendy, awesome to hear such kind words from you! We're always working hard to make Preno better, and we'll have that update to make closing off rooms very soon! I'll make sure to update you when it's ready.

- Nick

Read more
kanishak s.

Awesome PMS ! Simplified solutions & Great Support Team

2018-06-28

Simplicity of Operations Means more time to focus on growing Revenue

Pros

A+++ on Design -Simplicity -Integrations - Reports - Analytics & Support .. thats pretty much the basic pillars of a Front office Software and they check all boxes for a Property.

Cons

I am confident the Preno design team will evolve this product further and to compete with specialist functions for Housekeeping , Bar,other revenue streams for hotels.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Preno


Thank you Kanishak for your kind review. So happy to have you onboard and work with you.
Talk soon!

Read more
Melissa B.

Love how easy it is to use. The staff and back up service for queries is fantastic

2017-06-19

The symplicity to use and large easy to read font, with not too much on one screen at one time to confuse.

Pros

Its so easy to use, user freindly right from booking in, adding extras to the bill, the first site with colour recognition on bookings, reports and sending through to Xero.

Cons

I use the notes for bookings that may have special requests or to link with bookings made via email. It would be good to see a different colour or a symbol for bookings which maybe attached to email which is then able to place the date of the email to be able to find quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amy O.

Easy to use but lacks simple functions

2018-03-22

Whilst it is an easy program to use, it still needs some work to make it a successful program across the board.

Pros

I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through.

Cons

There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Preno


Hi Amy,

I think there were some unique issues in your handover from your previous management that proved challenging at the start. I think we did not give you enough training during this hand over too, but we know what it's like, it's a busy time.

We are different in how we leverage specialised apps like Xero and channel managers. This is what provides the time savings to so many of our users.

It sounds like you have a good handle of Preno now.

We appreciate your ongoing support and feedback!

Read more
Nisha D.

I love this software and the company!

2017-04-04

The check in and payments systems are also extremely easy to use.

Pros

Easy to use and very intuitive.

Cons

There are a few things that take a few more clicks that I would like but they are working on improving those. The reporting feature is being improved also and I know it could be a little better but otherwise fantastic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Susan I.

a great software product, very easy to use

2017-06-16

Cloud Based, simple and easy to use

Pros

Also like the integration and billing with our xero accounting software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Katrina L.

5 Stars to PRENO for offering a magnificent system that everyone can operate with ease.

2018-05-09

Pros

PRENO's Integrations with Payment gateways & Xero- perfect for accounting.

Cons

The drag and drop feature is good as you can currently move bookings from room to room.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Preno


Hi Katrina,

Thank you so much for your review and feedback. It's great having you on Preno!

- Amelia Gain

Read more
Anonymous
(Hospitality company, 11-50 employees)

Innovative and easy to use!

2019-07-28

Can't recommend it enough!

Pros

Easy to use and each new feature has been easy to use.

Cons

Maybe make the UI flow a bit more?

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Preno


Hi there,

Thanks so much for leaving a review.

It's great to hear that your whole team love using Preno!

We look forward to updating you soon with more exciting new features.

- Amelia

Read more
Louis v.

Preno - we'd be lost without it!

2017-04-03

The Preno team was a great resource for advice and ideas from the first contact - before we even signed up as customers, and have remained so.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Chris d.

The best property management system available

2020-07-21

Pros

Its ease of use and cloud base allows our team to log in remotely from their mobiles, iPads and laptops regardless of their location.

Cons

None - the team are constantly working on new integrations as well as refining their product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Heather E.

I love it -every day!

2017-03-28

Our small four roomed bed and breakfast is so easy to manage now with Preno - the workflows seem logical, the colour coding for invoicing and payments mean that at a glance you can see who owes you money still.

Pros

It follow simple workflows and is logical to follow. The knowledge base is also very straightforward. THey connect with the big boy channel managers :-)

Cons

There are a few features that I would like to see developed in the future but these are nice to have rather than need to have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tammy T.

Super clean interface & easy to use

2016-09-27

If you have a small- medium size hotel and love a platform that's easy to use, give it a try.

Pros

clean interface, easy to use, many useful functions

Cons

can't think of any, probably the time zone differences cuz they're based in New Zealand? but no big deal

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Preno

The software developers used to work for boutique hotels. Quite a cool bunch of guys to work with.

Source: Capterra
Helpful?   Yes   No

Response from Preno


Hi Tammy, thanks for your feedback! Glad you're enjoying Preno.

- Nick

Read more
Annick M.

Made my life much easier and love the way it connects with STAAH and Xero.

2017-06-15

Makes running an accommodation business very easy.

Pros

Reliable, fast, easy to use.

Cons

Would like to see a feature where you can put guests on a waiting list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jensen B.

Amazing

2017-10-06

Pros

We looked around at other online PMS and nothing was as easy as Preno.

Cons

The Xero integration, purely because we don't use Xero for our business, but this is minor for all the other Pros.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jacqui A.

LOVE IT. I went from a paper based hard copy booking system to preno. It was an easy transition.

2018-05-10

Easy to use so frees up my time

Pros

They are open when you have a suggestion to improve on something. Billing can be done monthly or annually (you get to decide).

Cons

The only thing that doesn't really suit my business is the housekeeping page. I would like that to be a little more customisable so I currently don't use it and hand write my housekeeping instructions still.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Preno


Hi Jacqui,

Thank you for your review. Thank you for your feedback, the team is working hard on new updates to housekeeping.

We are always around to assist. The team appreciates all your support.

- Amelia Gain

Read more
Jiaxi X.

Highly recommend!

2019-02-19

Pros

Very easy to use! And support team is very helpful!

Cons

I love everything. Very easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Preno


Thank you Jiaxi and the team at Everest!!
We enjoy working with you also.

All the best for the year ahead!

Talk soon

- Amelia

Read more
David W.

Preno have reduced my Paper Work by 2 Thirds!!!! Fantastic!!!

2018-01-17

Time. I have time to do so many other things instead of being tied to the Office.

Pros

Im loving a lot of things about Preno. From the Intergration with Xero to the Syncing with our Channel Manager and OTA's. Its effortless. I now have more time to spend on our guests and their needs instead of being tied to the office and I cant take it everywhere with me!

Cons

Initially the set up process. We also had a new channel manager so it seemed very repetitive but in hindsight it is so very worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lee G.

It's like they read my mind!

2017-04-04

Excellent support, great value, easy to use.

Pros

Easy to use, EXCELLENT service, quick updates

Cons

Can't think of any

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Preno

Nil

Source: Capterra
Helpful?   Yes   No
Read more
Dimitri S.

Good Software and very good customer & technical team

2019-03-14

Using the soft for 6 months now, easy to use and to train for new users.

Pros

Easy to use - basics function availale ***** Very good Customer Team***** and it's a luxe !!!!

Cons

No really, presentation by month and some others

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Preno


Hi Dimitri,

Thank you for leaving a review.

I'm glad you mentioned support as we strive to give the best support possible to all our customers.

We look forward to chatting with you soon.

- Amelia

Read more
Jo E.

Wow, what a company to deal with nothing but professional.

2018-03-09

Pros

How easy it is to use, even knowing you have a live chat available that is responded to promptly, it's so easy to work out what you need to do by yourself.

Cons

There are some things still being worked on, they are simply wish list things that don't seriously hinder the day to day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jozef T.

Would definitely recommend

2019-03-01

Pros

Easy to use Great customer service Bookings , Modifications and Cancelations coming directly to Preno

Cons

Cannot think of anything, any suggestions we proposed we got it !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Preno


Hi Jozef,

Such a lovely review!

We love the positive comments around how easy Preno is to use. A lot of our time goes into ensuring this.

We like working closely with our customers, so thank you for the feedback on our product.

- Amelia

Read more
Gideon S.

Boissy B&B Orange

2016-09-28

It was a very easy transition to switch to Preno .

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Preno


Hey Gideon, thanks for the feedback! We're really proud of the high quality support that we provide, and I'm glad that you've taken advantage of it 24/7!

- Nick

Read more