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Commercial property management software by Building Engines

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Prism Pricing, Features, Reviews and Alternatives

Prism FAQs

Q. Who are the typical users of Prism?

Prism has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Prism support?

Prism supports the following languages:
English


Q. Does Prism support mobile devices?

Prism supports the following devices:
Android, iPad, iPhone


Q. Does Prism offer an API?

Yes, Prism has an API available for use.


Q. What level of support does Prism offer?

Prism offers the following support options:
24/7 (Live rep), Chat

Prism product overview

What is Prism?

As commercial real estate’s most innovative and powerful building operations platform, Prism by Building Engines transforms building operations for the most successful CRE properties. From work orders to space management, only Prism has the breadth of capabilities needed to elevate every aspect of building operations.

Key benefits of using Prism

• Increased performance and NOI: Simply put, Building Engines helps property teams do more faster, with innovative solutions that help drive more reduce costs and drive more revenue into your properties.

• The most robust feature set: From work orders to space management, only Building Engines has the breadth of capabilities needed to elevate every aspect of building operations.

• Exceptional tenant experiences: Deliver the workplace experiences your tenants demand with best-in-class solutions and integrations for communications, secure access, amenities and more.

• Open API infrastructure: Building Engines seamlessly connects with in-house systems. Enterprise APIs are available to ensure an integrated and intuitive user experience.

• Actionable insights: Building Engines provides customized dashboards on building performance for all your properties’ key personas: property managers, engineers, executives and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat

Training options

Live Online
In Person
Documentation
Webinars

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Starting from

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Free plan
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Pricing range

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Prism features

Functionality

4.4

/5

31

Total features

94

19 categories

Most valued features by users

Alerts/Notifications
Third-Party Integrations
Reporting & Statistics
Task Management
API
Activity Tracking
Reminders
Maintenance Management

Prism users reviews

Overall Rating

4.5

/5

31

Positive reviews

97

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.14/10
Rating distribution

5

4

3

2

1

21

9

1

0

0

Pros
The other bonus is the folks at Aware Manger they are open to adding features and working with to improve their software, which is a win win for everyone.
Clients get issues addressed and the software gets better and better. They are also a great resource for help with the system and coming up with solutions.
The ease of submitting work orders is great, and our building has set it up with a comprehensive category list.
Cons
This year I'm having trouble even getting anyone to respond to my emails about our current issue (no guest arrival notifications for OVER 1 MONTH).
We all know that all program systems have minor problems however I have not been able to identify any that relates directly to my service line.
We were sad that our account rep was switched though.

Overall rating contenders

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Ralph U.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent

Reviewed 7 years ago

Make doing preventative maintenance a lot easier

Pros

Overall quality, user friendly and make changes on the fly. awares ability to adapt improvise and overcome any obstacles

Cons

we would like to see aware incorporate a round, inspection and meter reading module along with an electronic log book

HK
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Harsha K.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Building the Value of your property management through "Prism-Building Engines"

Reviewed a year ago

I'm using this for few years and find it very helpful for tenants to raise service tickets and to maintain a good SLA with timely response. Overall Satisfied and it gets the work done.

Pros

Manage multiple properties, ease of use, helps in maintenance tracking, service tickets resolving on time, scheduling and maintaining bookings, Assign tasks, generate performance reports, easy to navigate, many more...

Cons

Accounting and Invoicing is a little out of date,The dashboard looks oldSearch criteria you have to be specific if you want what you are looking for.

TK
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Tiffany K.

Financial Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer Service Lacking

Reviewed 5 years ago

Overall, the software is fine for it's intended purpose. It has glitches and issues like any software program and I go through a yearly back and forth with BE over these issues. Here's the problem: Customer service and care is greatly lacking. Every year at some point I stop receiving guest arrival notifications. My first step is to contact the building I work in (it's a J. Hancock tower in Chicago)...

Pros

It's simple to use and has very basic features that anyone should be able to easily understand.

Cons

The occasional glitches where guest arrival notifications aren't working.

AR
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Verified reviewer

Tobacco, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Building Engines

Reviewed 5 years ago

I have not had any problems with Building Engines. I appreciate the ease of making service requests as well as the convenience of simply logging in and reporting a problem. It's a one stop shop for all of your service needs.

Pros

Part of my job is office management and if there are any issues with our leased office space, we use Building Engines to communicate these issues to the property management company. It's very easy to use and gives you the ability to make any request you may need. Once you log in and make a service request, it is immediately assigned to the appropriate person and they will schedule you in. We recently had an issues with spiders and through Building Engines we simply noted that we had a pest control issue and they sent a contractor out to assist.

Cons

Once your request has been assigned there are no updates in-between when you submitted the request and when the contractor shows up. So, for example, if the building maintenance person has numerous tenants i front of you, it could be a couple of days before he can install new lights. You do not receive any updates as to when approximately you can expect to be helped.

VK
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Viraj K.

Real Estate, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A dedicated platform for tenants to conveniently submit work orders for maintenance or repairs.

Reviewed a year ago

Customizability is a valuable feature in property management software as it allows you to tailor the system to match your specific processes and requirements. By customizing the software, you can ensure that it aligns seamlessly with your property management workflows.

Pros

A centralized platform enables efficient tracking and management of various aspects. Lease details can be stored and accessed easily, ensuring that lease terms, renewal dates, and other important information are properly managed. Insurance documentation can be stored and updated, providing a centralized repository for easy access.

Cons

Updates not available - Once work order is placed.Updates during the process can provide real-time information on any unexpected delays, changes, or additional requirements that may arise. This helps tenants stay informed.

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