Prism Reviews - Pros & Cons, Ratings & more

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Building Engines, a JLL company, improves net operating income across the world’s most successful CRE portfolios. Our customers increase revenue, deliver the best tenant experience, and reduce operating costs with Prism – the industry’s most innovative and powerful building operations platform.

Prism

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Purchasing and Project Coordinator

The other bonus is the folks at Aware Manger they are open to adding features and working with to improve their software, which is a win win for everyone.

Clients get issues addressed and the software gets better and better. They are also a great resource for help with the system and coming up with solutions.

Operations Manager + Executive Assistant

The ease of submitting work orders is great, and our building has set it up with a comprehensive category list.

Director of Real Estate Operations

Once we had it set up - it has been a huge time saver for our management team. Customer Service has been outstanding as well.

Manager - BDM

I'm using this for few years and find it very helpful for tenants to raise service tickets and to maintain a good SLA with timely response. Overall Satisfied and it gets the work done.

Facilities Manager

As a company we believe Building Engines is an excellent tool to improve efficiency and transparency when it comes to showing tenants how productive we are.

Director of Facilities

User friendly operations, easy to follow instructions and access to needed information. Friendly professional deployment staff.

Admin Assistant

This year I'm having trouble even getting anyone to respond to my emails about our current issue (no guest arrival notifications for OVER 1 MONTH).

We're early adopters of the Synlio RFP product and have been very pleased with the overall product.

Vice President

We all know that all program systems have minor problems however I have not been able to identify any that relates directly to my service line.

We were sad that our account rep was switched though.

I am usually met with the same canned response every year to do ABC first and make sure before they begin "wasting" their time looking into our issue.

Accounting Specialist

It's very easy to use and gives you the ability to make any request you may need.

Property Manager

We have been using this system throughout our portfolio for almost 8 years now. Their support staff has changed, but is always available and helpful with any questions/concerns we might experience.

Customizability is a valuable feature in property management software as it allows you to tailor the system to match your specific processes and requirements. By customizing the software, you can ensure that it aligns seamlessly with your property management workflows.

 A dedicated platform for tenants to conveniently submit work orders for maintenance or repairs.

I'm using this for few years and find it very helpful for tenants to raise service tickets and to maintain a good SLA with timely response.  Overall Satisfied and it gets the work done.

Building the Value of your property management through "Prism-Building Engines"

Great work order system

Overall, the software is fine for it's intended purpose. It has glitches and issues like any software program and I go through a yearly back and forth with BE over these issues. Here's the problem: Customer service and care is greatly lacking. Every year at some point I stop receiving guest arrival notifications. My first step is to contact the building I work in (it's a J. Hancock tower in Chicago) to let them know of the issue (as we are a tenant in a building that uses BE software). After they have very little luck in getting help they pass the ball to us to reach out to BE ourselves. I am usually met with the same canned response every year to do ABC first and make sure before they begin "wasting" their time looking into our issue. So I make sure that ABC is done and determine that is not the problem. Then at some point, after they have suggested a few more things to fix our issue determine that the problem is user error and they close out the ticket stating that I'm not using their software correctly. I've been a user of the software for 5+ years. I have kept all of our email threads with all of this back and forth and looking back, I can see that every year it is the same from them and it always turns out that the issue ISN'T user error in the end. This year I'm having trouble even getting anyone to respond to my emails about our current issue (no guest arrival notifications for OVER 1 MONTH). Unacceptable.

Customer Service Lacking

I have not had any problems with Building Engines. I appreciate the ease of making service requests as well as the convenience of simply logging in and reporting a problem. It's a one stop shop for all of your service needs.

Building Engines

It is a very solid working platform. However, recently they have been having issues with their email service provider sending administrators email notifications for tenant work orders. Despite this minor hiccup, support has been great and you can literally chat with support for troubleshooting online within seconds!

Good Software for Property Management Teams

Manage request from tenants, you  can  create work orders, can create recurent maintenance, can atennd tenants faster, can track your Works, provide a better and organized service to your client, can vizualice the data of your building in a better way ( aware IQ), you can provide to your tenant a technological solutions qith QR codes, móvil App.

I have been working 3 years with this software with no problems so far.

Great Customer service, great product

Has a lot of capability but clunky to use

Effective for submitting work orders

Great Software, provided all what we need at a reasonable fee.

Helpful software and an affordable price

Once we had it set up - it has been a huge time saver for our management team.  Customer Service has been outstanding as well. 

All in one building management solution - highly customizable

it is easily configured to suit the need of the user.

This software is easy to use and easy to customize to suit your needs

improved reporting of business results.  able to add on other departments easily

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31 reviews