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Propertyware vs Kustomer Comparison

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Overview

Category Leaders

Propertyware is a web-based property management solution that offers online property marketing, lead management and accounting...

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

250

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

89

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

77

60

38

20

22

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

4.5

5

4

3

2

1

16

12

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The customer service group is great in answering questions and helping me solve daily issues that come up in a timely fashion. MOSTLY, I THINK THE ONLINE TRAINING IS NOT INTERESTING OR EFFECTIVE.

sc

sharon c.

This software is very user friendly. I like how it is separated with the different tab categories on top.

GK

Gaytha K.

I like this program because it does what it says it will do. Easy enough to learn its functionality.

AC

Austin C.

Pros

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

NC

Nicole C.

Overall, I think Kustomer is a great, easy to use program. I like the way it works with Ujet and easily pulls all the of customers information that I need.

AS

Ashley S.

What I liked best is how it adapted to our unique needs. The fact that we could see EVERY client interaction within their own timeline has saved me from making mistakes more times than I could count.

AR

Anonymous Reviewer

Cons

Their customer support is crap, but what they did with the ePayments, makes me regret the day I started using Propertyware. I probably will find someone else to use in the near future.

AM

Alex M.

We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform.

MB

Mark B.

You can only search with the built in search engine, which is inferior to Google. This limits the usability of the on line documentation.

Lv

Lukas v.

Cons

Experiencing some outages (such as delayed emails) but this issues seems to be happening less lately.

DB

Daisy B.

Sometimes you might create a ticket by a mistake and you cannot delete it, that's the only thing that's bugging me.

AR

Anonymous Reviewer

Sometimes the 'My open conversation' disappear from the system. My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me.

EB

Elmedina B.

  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review21 days ago

Key features

  • Total features30
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Auto-Responders
  • Automated Routing
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Chat/Messaging
  • Client Portal
  • Commercial Property Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Check
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Financial Management
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Insurance Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Late Fee Calculation
  • Lease Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Online Payments
  • Owner Portal
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Property Database
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Rent Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Rules-Based Workflow
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Vacancy Management
  • Virtual Assistant
  • Visual Analytics
  • Voice Mail
  • Website Management
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features94
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Auto-Responders
  • Automated Routing
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Chat/Messaging
  • Client Portal
  • Commercial Property Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Check
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Financial Management
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Insurance Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Late Fee Calculation
  • Lease Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Online Payments
  • Owner Portal
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Property Database
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Rent Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Rules-Based Workflow
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Vacancy Management
  • Virtual Assistant
  • Visual Analytics
  • Voice Mail
  • Website Management
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations5
  • AvidXchange
  • BombBomb
  • Brokermint
  • DocuSign
  • Facebook
  • Funnel
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Maps
  • LionDesk
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Stripe
  • Zapier
  • dotloop
  • Total integrations82
  • AvidXchange
  • BombBomb
  • Brokermint
  • DocuSign
  • Facebook
  • Funnel
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Maps
  • LionDesk
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Stripe
  • Zapier
  • dotloop