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Propertyware vs Property Matrix Comparison

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Overview

Category Leaders

Propertyware is a web-based property management solution that offers online property marketing, lead management and accounting...

Property Matrix is an accounting system for property management companies. It does a lot more than just accounting & includes...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

1

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

450

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.9

305

5

4

3

2

1

121

89

49

25

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

4.6

31

5

4

3

2

1

21

8

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

The customer service group is great in answering questions and helping me solve daily issues that come up in a timely fashion. MOSTLY, I THINK THE ONLINE TRAINING IS NOT INTERESTING OR EFFECTIVE.
This software is very user friendly. I like how it is separated with the different tab categories on top.
I like this program because it does what it says it will do. Easy enough to learn its functionality.

Pros

Property Matrix has all the bells and whistles that we wanted, while still being affordable and easy to operate. Their customer service/support team is outstanding.
The technical support is fantastic- one on one coaching calls through learning the features, as well as a wonderful chat option that allows me to multitask and stay available via phone to my tenants.
The Customer Support,(is excellent, very nice and helpful. Cost of program is great value.

Cons

We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform.
Their customer support is crap, but what they did with the ePayments, makes me regret the day I started using Propertyware. I probably will find someone else to use in the near future.
You can only search with the built in search engine, which is inferior to Google. This limits the usability of the on line documentation.

Cons

The app does not work at all, so our maintenance staff has been unable to implement. The accounting features are not what we hoped for in regards to CAM functionality.
The messaging feature has caused us miscommunication with our tenants and comes across unprofessional so we abandoned trying to use it. Messages will not bounce back if an incorrect address is used.
I mostly use the accounting tab the most, I think the only problem I have when using it is the slowness.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review4 years ago

Key features

  • Total features36
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Billing & Invoicing
  • Client Portal
  • Commercial Property Management
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Financial Management
  • Financial Reporting
  • For Property Managers
  • General Ledger
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Online Payments
  • Owner Portal
  • Payment Processing
  • Property Database
  • Property Management
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Residential Properties
  • Task Management
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • Vacancy Management
  • Web-based Deployment
  • Website Management
  • Work Order Management
  • Workflow Management
  • Total features52
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Billing & Invoicing
  • Client Portal
  • Commercial Property Management
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Financial Management
  • Financial Reporting
  • For Property Managers
  • General Ledger
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Online Payments
  • Owner Portal
  • Payment Processing
  • Property Database
  • Property Management
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Residential Properties
  • Task Management
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • Vacancy Management
  • Web-based Deployment
  • Website Management
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations6
  • AvidXchange
  • BombBomb
  • Brokermint
  • ButterflyMX
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Rent Manager
  • Stripe
  • Xero
  • Yardi Voyager
  • Zapier
  • dotloop
  • Total integrations1
  • AvidXchange
  • BombBomb
  • Brokermint
  • ButterflyMX
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Rent Manager
  • Stripe
  • Xero
  • Yardi Voyager
  • Zapier
  • dotloop

User reviews that mention these apps

EA
AvatarImg

Eric A.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Propertyware

Reviewed 2 years ago

Good, Technical help is Awesome!

Pros

Comprehensive Property Management Suite

Cons

The software is complex and takes more time than expected to master. "I don't know what I don't know" is hard to determine.

EC
AvatarImg

Erika C.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Propertyware review

Reviewed 2 years ago

great overall experience could use some tweaks

Pros

Excellent for financial tracking and reporting

Cons

Not excellent for leasing team and property management team

AM
AvatarImg

Angela M.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Propertyware logo

Propertyware

My experience with Propertyware

Reviewed a year ago

I would recommend it for property management.

Pros

Customer service is very helpful and responsive.

Cons

Some accounting functions are not very good.

KK
AvatarImg

Kaezar Ken S.

Real Estate, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Property Management

Reviewed a year ago

Pretty easy and user friendly

Pros

I can easily get help from customer service

Cons

nothing as of now. I'm happy its not that difficult using property ware

Vendor response

Thanks for your review, Ken! We love hearing how easy Propertyware has been for you! - Charlie W

AL
AvatarImg

Allyson L.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Propertyware logo

Propertyware

Light on Marketing Features

Reviewed 5 years ago

Propertyware was the first property management software I was exposed to and it was fairly easy to figure out and navigate.

Pros

Propertyware offers great reporting, that you can schedule, and makes accessing resident data really simple.

Cons

Propertyware is far behind in marketing functionality and integrations compared to other property management softwares.

PH
AvatarImg

Patti H.

Real Estate, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Propertyware logo

Propertyware

PropertyWare Review

Reviewed 4 years ago

I like the customability of this software. The system allows you to create the fields uniquely for all our investor properties and record whatever information you need on a property by property basis.

Pros

It was easy to customize the fields for our unique company. Also had good reporting functionality allowing us to create reports, sort and filter efficiently.

Cons

The layout on the screens seemed very wordy and confusing when I first learned this system but I was able to customize and format it to make it easier to navigate through the screens.

MB
AvatarImg

Mark B.

Real Estate,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Propertyware logo

Propertyware

Propertyware is a good, but it's an expensive and flawed option.

Reviewed 9 years ago
Pros

We are a property management company with 150 doors and have been using Propertyware for over three years. Propertyware will do an excellent job of property management, but there are numerous problems. And it is very expensive.

Cons

They have a lot of great ideas, but they only implement them to about 90%. We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform. Propertyware does have many positives, but you can research those for yourself on their website or in other reviews. You need to know its shortcomings before making...

JP
AvatarImg

John P.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Propertyware software for a landlord

Reviewed 2 years ago

I have found a great tool to streamline my rent collection, lead generation, and tenant interaction that allows me to grow my business without the worry of having to switch tools down the road once I reach a certain level.

Pros

The overall ability to manage every aspect of my rental business makes Propertyware an essential tool in running my business daily.

Cons

I find it difficult to utilize the expense side of of property management business using Propertyware.

AM
AvatarImg

Alejandra M.

Real Estate, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Propertyware logo

Propertyware

Basics at a good price

Reviewed 6 years ago

There are similar/other programs out there that can do this and more without as much trouble.

Pros

Works best for very small management needs, has feature for late notices on rent that is fabulous and easy to use. The program can be used anywhere as it is cloud based.

Cons

Software is better for large scale property management where I needed something on a smaller scale.

CT
AvatarImg

Chris T.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Propertyware is great for tech savy users that want a powerful and custom back end solution

Reviewed 5 years ago

It has allowed us to advertise features clients love such as the ease of communication and how informed they will be about all aspects of their property. It's like cruise control for property management.

Pros

The transparency it allows our company to have. With great communication tools such as owner/tenant portals, automatic email alerts on numerous activities on a property, text messaging, email and more. Powerful reporting features allows us to satisfy the demands of large investors as well as a single property owner. Support is excellent from our local sales rep to the phone support center.

Cons

Not a very user friendly and intuitive interface. Slow to roll out new features and upgrades.

Vendor response

Hi, Chris - Thanks for the positive review! We really appreciate your feedback. Do we have your permission to quote you? Cheers, Casi

MD
AvatarImg

Michael D.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Propertyware is complex and challenging, but provides nearly comprehensive functionality.

Reviewed 6 years ago

Our property management company, Royal Rose Properties, literally could not function without it.

Pros

Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc./etc.). On top of that, the system is robust enough to then allow you to create reports that provide, filter by, sort by, and otherwise use that custom data, which means it's useful for tracking just about everything. Which is HUGE...

Cons

It looks like it's from 1990...and it *acts* like it's from 1990. Which is to say there are lots of small, annoying inconsistencies in the way things are treated that add up to a significant headache without ever actually making you feel like any one thing is enough to make you switch services. For example, you can right-click on a link to any property, lease, or contact and open it in a new tab --...

AR
AvatarImg

Verified reviewer

Real Estate, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Propertyware logo

Propertyware

Property Management Uses this Confusing Product

Reviewed 5 years ago

I have no choice, as this is what my property management company uses.

Pros

Documents can be uploaded and viewed on this product. Rent roll scales and payment history are nice to be able to view.

Cons

It is SO confusing! I can't figure out who goes where, and it seems like it is "over-done" for something that could be very simple for owners to use. Now, there is a new view, though you can switch back to "Classic View", you can't navigate the pages. There lacks a "quick and easy" way to see an overview of multiple properties.

Vendor response

Thank you for taking the time to submit your review. We appreciate your comments. Stay tuned as our simple, easy to use design will be largely complete in the next few months.

LG
AvatarImg

Lizette G.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Great Property Management Software

Reviewed a year ago

Great in many levels. Awesome if used hand in hand with the resident portal. The resident portal gives it great meaning.

Pros

Property management friendly. Easy to work with, unique for universal in compare to other PM softwares

Cons

Text messages does not have a real use. Even though it could be a great tool, it is not functional within PW.

Vendor response

Thanks for your review, Lizette. Please feel free to reach out to our customer support team with your feedback about texting, and for any potential troubleshooting.

ME
AvatarImg

Michael E.

Investment Management, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Propertyware’s property management program

Reviewed 2 years ago

My experience with Propertyware is been great. Customer service was excellent each time I had to reach out for their assistance.

Pros

Propertyware’s property management program is great I don’t know how our company would function without it.

Cons

I cannot think of anything that I do not like about Propertyware’s software

JW
AvatarImg

Janet W.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Propertyware logo

Propertyware

Learning curve can be daunting but worth it

Reviewed a year ago
Pros

Robust tool with automated updates to available properties.

Cons

Would like to display individual property links on social media. Copying the link of the property and pasting pulls a 401 error.Tenant application form needs to be more flexible and adaptable.Finding a particular item not intuitive but we have gotten used to working with the system.

Vendor response

We appreciate your feedback. If you haven't already, let our customer support team know about your suggestions. - Charlie

AM
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Anita M.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Propertyware logo

Propertyware

Propertyware is highly recommended by me for Property Managers

Reviewed 2 years ago
Pros

I was happy to see the company was working with a software that combines so much property management information.

Cons

I spoke on view previous responses when working with the accounting.

AE
AvatarImg

Anae E.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Hard to understand at first but very once you get it its easy

Reviewed 6 years ago

Organization skills

Pros

It lets you customize things like the building, rates, and apartments easily. Slow tech support but they usually figure out if something is wrong

Cons

Tech support can be very slow. Very old looking. Also wish there was a maintenance side for things in the property

Vendor response

Hi, Anae - Thank you for the review! We appreciate you taking the time to provide feedback. We do have a maintenance application as well. I'll have someone reach out to discuss that with you. Cheers, Casi Cassandra Rollins, Director - Product Marketing

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Amanda M.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Propertyware logo

Propertyware

It's an ok way to manage rentals

Reviewed 5 years ago

I prefer appfolio but one of our property managers uses this so we will have to continue.

Pros

I like that it has everything for rentals in one place and helps keep you updated where each rental stands.

Cons

I don't love the formatting or that you can't reply to a notification by email and have it automatically upload in the portal.

DG
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Danisha G.

Real Estate, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Propertyware logo

Propertyware

Great Product

Reviewed 6 years ago
Pros

I am able to stay organzied with my properties Also I like the customer service help is available when I need

Cons

Sometimes it freezes and lags. Sometimes it not always able to add new property. But I don't really have any issues

BD
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Beth D.

Commercial Real Estate, 11-50 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

I use this software on a daily basis and it does have some great features

Reviewed 6 years ago
Pros

This is pretty easy software to use. I can move through seamlessly with out much problem. Doesn't require a lot of time to train.

Cons

I wish it transported more information from property ware to the property ware maintenance side. Such a full tenant contact info not just primary contact. Also wish that when you send an email through the maintenance system it was traceable after it is sent or directly showed up in our email as sent.

EB
AvatarImg

Elaine B.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Propertyware logo

Propertyware

Review done on 06/17/2022

Reviewed 2 years ago
Pros

I am used to it. It is pretty easy to learn and covers all of the needs for property management accounting.

Cons

The outside user portals are hard to navigate for our owners and tenants

AL
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Ann L.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Propertyware logo

Propertyware

Support team

Reviewed 2 months ago
Pros

Your reports a very good and customizable except when we want to exclude one building

Cons

Your support department does not understand our questions and does not have enough Property ware "hands on" experience to answer any question.

Vendor response

Your feedback is much appreciated, Ann! We'll pass it on to our leadership.

JM
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Jim M.

Real Estate, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

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Propertyware

Fan of PropertyWare

Reviewed 5 years ago

Overall, very happy, excited for continued development.

Pros

Huge fan of the 2 way API and the ease of use with other technology that is essential for property managers.

Cons

Owners can only have 1 bank account in the system. Owners with multiple portfolios typically have bank accounts for each portfolio. The only work around here is multiple owner portals in order to have multiple wire instructions for each owner.

Vendor response

Hi, Jim - Thanks so much for the positive review. Do we have your permission to use your API quote? We appreciate your feedback on the Owner bank account as well. I have passed that information on to the product manager.

NM
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Noah M.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Best company I've dealt with.

Reviewed 2 years ago

Accounting, reporting, lease management, task management & business planning.

Pros

Propertyware is ever evolving to customer demands & market needs. Excellent customer service. Great features & the open API is an example of how they want to cater to your needs.

Cons

The only 2 features I've found to be missing is functionality to cleanly pay property management fees & there aren't any other languages offered.

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Carolina D.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Property management, marketing and accounting.

Reviewed 6 years ago

I've definitely gotten a scalable solution that helps property managers to maintain the properties with automated and optimized flows work.

Pros

I like social collaboration between property managers, landlords and tenants. Digital marketing functionality is very full of digital marketing. The training process is and implementation can be done in a very short time.

Cons

The downside is that it is not aimed at commercial or large properties. The software can not be installed on computers either, it can only be done through the cloud.

Vendor response

Hello, Carolina. Thank you for posting your Propertyware review. We do have plans to expand our solution for commercial property management use in the future. Would you be willing to share more information with us about your requirements? I look forward to hearing from you and thanks for being a Propertyware user! Cheers, Casi Cassandra Rollins Director, Product Marketing