This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Propertyware vs Provide Support Comparison

Search

Add to Compare

Recommended for you

RealPage

4.2

Buildium

4.5

Rent Manager

4.4

ResMan

4.5

DoorLoop

5.0

Quickbase

4.5

Good recommendations?

Overview

Category Leaders

Propertyware is a web-based property management solution that offers online property marketing, lead management and accounting...

Live help chat and website monitoring solution for online customer support enabling proactive chat invitation, push pages,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

250

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

8.25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

76

58

38

19

22

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

4.6

5

4

3

2

1

19

7

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

The customer service group is great in answering questions and helping me solve daily issues that come up in a timely fashion. MOSTLY, I THINK THE ONLINE TRAINING IS NOT INTERESTING OR EFFECTIVE.

sc

sharon c.

This software is very user friendly. I like how it is separated with the different tab categories on top.

GK

Gaytha K.

I like this program because it does what it says it will do. Easy enough to learn its functionality.

AC

Austin C.

Pros

Provide Support's own staff have been extremely helpful over the years, helping us implement and use their system effectively.

LC

Leonard C.

I like the ability to receive the off-hours or off-line email. I like the quality of the Transcripts.

DH

Deb H.

Simplicity in setting up Operators/Users. The 10-Day Free Trial was a great opportunity to test out the system.

DH

Deb H.

Cons

Their customer support is crap, but what they did with the ePayments, makes me regret the day I started using Propertyware. I probably will find someone else to use in the near future.

AM

Alex M.

We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform.

MB

Mark B.

You can only search with the built in search engine, which is inferior to Google. This limits the usability of the on line documentation.

Lv

Lukas v.

Cons

There was no possibility to transfer chat to another person, only invite and you have to sit together in the room, makes no sense, only distraction.

OS

Olga S.

It is not clear how to add/delete/edit operators. Also the sound played for a chat is annoying and can easily be confused with a phone.

TR

Tim R.

Oh yes i recall the incoming chat ringing was awful.

OS

Olga S.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features30
  • API
  • Accounting
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • Canned Responses
  • Chat/Messaging
  • Commercial Property Management
  • Contact Management
  • Credit Check
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • File Sharing
  • File Transfer
  • Financial Management
  • Insurance Management
  • Late Fee Calculation
  • Lease Management
  • Live Chat
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Offline Form
  • Online Payments
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Proactive Chat
  • Property Database
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Vacancy Management
  • Website Management
  • Website Visitor Tracking
  • Work Order Management
  • Total features20
  • API
  • Accounting
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • Canned Responses
  • Chat/Messaging
  • Commercial Property Management
  • Contact Management
  • Credit Check
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • File Sharing
  • File Transfer
  • Financial Management
  • Insurance Management
  • Late Fee Calculation
  • Lease Management
  • Live Chat
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Offline Form
  • Online Payments
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Proactive Chat
  • Property Database
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Vacancy Management
  • Website Management
  • Website Visitor Tracking
  • Work Order Management

Integrations

  • Total integrations5
  • AvidXchange
  • BombBomb
  • Brokermint
  • DocuSign
  • Facebook
  • Funnel
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Maps
  • LionDesk
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Stripe
  • Zapier
  • dotloop
  • Total integrations16
  • AvidXchange
  • BombBomb
  • Brokermint
  • DocuSign
  • Facebook
  • Funnel
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Maps
  • LionDesk
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Stripe
  • Zapier
  • dotloop

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Propertyware logo

Propertyware

Do Your Due Diligence!

Reviewed 7 years ago
Pros

It allows for a lot of flexibility with the type of portfolio and diversity of properties. They provide unlimited support.

Cons

Reporting is limited and complicated to use. Users require a lot of support and training to do this on their own. The vendor is unwilling to customize reports and unwilling to recommend outside vendors to assist. The product does not link to Online Bank. The accounting package is limited and does not allow for reoccurring depreciation. Every module requires a lot of time and support for setup.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Propertyware is the heart of our office operations

Reviewed 3 years ago

I have used and supported Propertyware in our franchise offices for over 5 years and have seen great progress in the features and services provided. They have adapted the core code to fit our specific needs.

Pros

I provide ongoing support to our franchisees. Propertyware was customized to how we do business and is designed to help our offices automate their processes. There is a very good customer support department but for our company specific questions, they call me. If I can't help them, I have a dedicated support technician I can contact.

Cons

It is a work in progress. New features are being added and at times it is hard to keep up with the changes.

Vendor response

Hi Jim - I was just scanning our reviews and didn't see where anyone responded to you. Thanks so much for taking the time to leave us a review! We appreciate your positive comments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Propertyware logo

Propertyware

Extremely frustrating experience!

Reviewed 4 years ago
Pros

It is an improvement over using Excel spreadsheets as our repository for tenant activity and maintenance requests.

Cons

Process from the get-go signing the contract until now as users has been a huge pain. Their contract is very unclear and uses terms only they understand. They kept making errors in the contracts and had to re-send multiple times. Implementation was very high level and they push you to take training courses on your own time to learn the software. Set up process did not go smoothly. Couldn't get...