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Propertyware vs Tenant Ledger Comparison

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Overview

Category Leaders

Propertyware is a web-based property management solution that offers online property marketing, lead management and accounting...

Tenant Ledger is a cloud-based accounting and lease management system designed to assist property managers through features...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

1

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

20

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.9

308

5

4

3

2

1

121

92

49

25

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

1.0

1

5

4

3

2

1

0

0

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
0%
would recommend this app

Pros

The customer service group is great in answering questions and helping me solve daily issues that come up in a timely fashion. MOSTLY, I THINK THE ONLINE TRAINING IS NOT INTERESTING OR EFFECTIVE.
This software is very user friendly. I like how it is separated with the different tab categories on top.
I think 98% of your support staff is wonderful. They are patient, thorough, and always make sure you understand the solution to your questions.

Pros

Not enoughreviews yet

Cons

We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform.
You can only search with the built in search engine, which is inferior to Google. This limits the usability of the on line documentation.
I had to struggle to get to the right page or right report. When you view the bills where do you normally look to see to pay off those bills.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features36
  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Bank Reconciliation
  • Billing & Invoicing
  • Commercial Property Management
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Financial Management
  • Financial Reporting
  • For Property Managers
  • General Ledger
  • Insurance Management
  • Late Fee Calculation
  • Lease Management
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Online Payments
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Property Management
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Residential Properties
  • Self Service Portal
  • Task Management
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Tenant Tracking
  • Vacancy Management
  • Vendor Management
  • Web-based Deployment
  • Website Management
  • Work Order Management
  • Workflow Management
  • Total features32
  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Bank Reconciliation
  • Billing & Invoicing
  • Commercial Property Management
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Financial Management
  • Financial Reporting
  • For Property Managers
  • General Ledger
  • Insurance Management
  • Late Fee Calculation
  • Lease Management
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Online Payments
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Property Management
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Residential Properties
  • Self Service Portal
  • Task Management
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Tenant Tracking
  • Vacancy Management
  • Vendor Management
  • Web-based Deployment
  • Website Management
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations7
  • AvidXchange
  • BombBomb
  • Brokermint
  • Docusign
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Rent Manager
  • Stripe
  • Xero
  • Yardi Voyager
  • Zapier
  • dotloop
  • Total integrations1
  • AvidXchange
  • BombBomb
  • Brokermint
  • Docusign
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Rent Manager
  • Stripe
  • Xero
  • Yardi Voyager
  • Zapier
  • dotloop

User reviews that mention these apps

JL
AvatarImg

Judy L.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Propertyware is a good product.

Reviewed 3 years ago

Once I got comfortable with using the software I like it. I don't have any trouble with finding the things I need in everyday use of the software. In learning the software I seriously screwed up some things and support was extremely helpful in helping me to correct my errors.

Pros

Propertyware tracks everything that a property manager needs for managing their properties. It holds owner contact information, bank accounts for direct deposits, insurance on the property, and the property(s) that the owner has. It has leases for all the properties and gives us a tenant ledger to track rents and contact information for each tenant. It has owner/tenant portals that is a tremendous help when it comes to tenant payments or owner contributions and gives the owner all the information they need on paid invoices and tenant receipts. It also keeps track of emails sent to owners and tenants so you have a record.

Cons

The software in the beginning is a little hard to use as it is not very intuitive. When a property manager was not getting the maintenance requests I called support and there were a couple of different areas that needed to be looked at and corrected before she started receiving them. I would not have known that if not for support.

JC
AvatarImg

Jeanine C.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Propertyware logo

Propertyware

Great software for a small business

Reviewed 2 years ago

Customer service is generally helpful.

Pros

Online tenant portal really helps corporate office as well as the tenant

Cons

They do not have a feature that clones JE that are more than one item at a time. Example is the monthly Property Tax Accruals have to be typed in every month by hand. If you use the new recurring entries function it will only do one account per entry which is bot good when you have many properties. One monthly entry for one property can be 4 recurring JE to cover that. Just not workable. To much to have to check each month to see if its in correctly. Many of the reports you cannot pull all information into one report. You have to use several and get them into excel takes time. If the information is all in PW wish the information flowed to all reports.

Vendor response

Hi Jeanine, Please reach out to customer care for suggestions on how to handle bulk journal entries or to make a feature suggestion. Thanks for your review! - Charlie W

RW
AvatarImg

Randy W.

Real Estate, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Propertyware Review

Reviewed 2 years ago

Very good all around

Pros

Easy to use. Loved the tenant and landlord portals. Customer Service is way above average for any company I have dealt with.

Cons

Tenant letters could be made easier.

Vendor response

Thanks for your review, Randy! - Charlie

em
AvatarImg

elena m.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Propertyware logo

Propertyware

The accounting part of the software can be improved.

Reviewed 2 years ago

No benefits, I have to use it but there are many shortcomings in the software.

Pros

Leases and Money in. I don't like anything else

Cons

Management, owner ledger, Journal Entries, financial reports, vendor invoices.

NB
AvatarImg

Nichole B.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Enjoying the system, only because the support team is on point and response time is impeccable.

Reviewed 2 years ago

Fairly new to PW, but enjoying it. Mainly the support team makes this work for me.

Pros

The support team. To have such a great support team really ensures the product you want fulfills the desires of the customer in question (SPM). All systems will have issues, but the support team you offer are the pillars allowing this product to go beyond.

Cons

Can not open multiple browsers with the system. If I open tenant-A to send a notice through mail merge, but go to tenant-B's page just for a glance, since tenant-B was the last page I looked at, that's the information that will plug in when I select mail merge on tenant-A's page.

KD
AvatarImg

Kourtney D.

Real Estate, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Satisfied

Reviewed 2 years ago

Great

Pros

Work orders, leases look up, insurance recording and reporting

Cons

Download time, no pop up comment per tenant

TJ
AvatarImg

Tina J.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Propertyware logo

Propertyware

Propertyware Review

Reviewed 3 years ago
Pros

Ease for tenant submitting work order and payments.

Cons

I really didn't have any cons for the software.

TM
AvatarImg

Tami M.

Real Estate,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Comprehensive User Friendly Product with great back up!

Reviewed 9 years ago
Pros

My favorite thing about Propertyware is that I can access tenant accounts through the app via my smartphone. I tend to get tenant calls when I am out of the office and it is great to be able to access account/maintenance information instantly. Because tenant payments through the portal show up quickly I am equipped with the information to resolve a tenant concern.

Cons

There are a tremendous amount of template set up. For instance, today a tenant asked for a receipt for a prorated rent payment. I went to print a receipt and received notice that I have to set it up. I also have found that sometimes upon editing payments that there have been a few occasions when the software freezes and I am forced to log out and log in again.

EE
AvatarImg

Erika E.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Quality Product

Reviewed 2 years ago
Pros

Great for tenant communication, financial reporting and maintenance management

Cons

Dislike inter-company communication features

GL
AvatarImg

Gail L.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Good product

Reviewed 3 years ago

Works well for this business.

Pros

As it is an online product it is updated constantly.

Cons

When performing the move outs, the ledger is not always accurate.

MW
AvatarImg

Moriah W.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Propertyware logo

Propertyware

Receptionist Review

Reviewed 2 years ago
Pros

I like the payment processing. It is easy to operate

Cons

I do not like the layout of the ledger because it can be confusing

kP
AvatarImg

kennethk P.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Propertyware logo

Propertyware

Poor customer service and follow up

Reviewed 7 years ago
Pros

The program does the basics but that is about it. They have added staff to help with customer service but it has not made a difference.

Cons

Poor customer service and follow up, tenant online payment fees are outrageous and their answer was "don't worry the tenant pays them", interface is behind the times. I would give other options a serious look.

AC
AvatarImg

Aaron C.

Real Estate,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Propertyware logo

Propertyware

Lots of Features with Even More Glitches

Reviewed 8 years ago
Pros

Lots of features and lots of reports. They have good portals for both owner and tenant.

Cons

They have lots of great ideas and great ad ons, however ALL of these add on are lacking usability and are filled with glitches. From the Docusign feature (one step up from worthless although great idea), their inspection feature is the worst I have ever used and I have been through a lot, their Maintenance plus add on is not user friendly and not ready for market as of June 2016. I used it when it was "released" in 2015 and again in 2016. Nothing much has changed. They are loaded with great ideas but can't execute any of them.

LC
AvatarImg

Louis C.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Propertyware logo

Propertyware

Save your time and money and go somewhere else

Reviewed 3 years ago

The worst tech and customer service ever. Really bad development and even worse support

Pros

I do think it is user friendly and the tenant and owners portals (when they work)

Cons

Tech & Epayment support is non-existent. We had a situation where $278,000 of tenants Epayments went missing and my first call to them was it wasn't on their end. After 2 days of being on the phone I finally got someone who knows what they are doing to look into it. In a business that is is heavily audited, save the stress and headache and go somewhere more reliable. For $278,000 to be missing and they don't even notice, yet when you mention it place the blame on you is unheard of.

LM
AvatarImg

LE M.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Propertyware logo

Propertyware

Extremely frustrating experience!

Reviewed 7 years ago
Pros

It is an improvement over using Excel spreadsheets as our repository for tenant activity and maintenance requests.

Cons

Process from the get-go signing the contract until now as users has been a huge pain. Their contract is very unclear and uses terms only they understand. They kept making errors in the contracts and had to re-send multiple times. Implementation was very high level and they push you to take training courses on your own time to learn the software. Set up process did not go smoothly. Couldn't get...

ND
AvatarImg

Nina D.

Real Estate,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Propertyware logo

Propertyware

I was a bookkeeper and the team lead for dealing with issues on Propertyware.

Reviewed 6 years ago
Pros

The integration into rent, and ledger system. It was easy to pay vendors in bulk and they have an Owner payment system that most companies don't have.

Cons

The timetable to fix community wide issues was Very POOR!!! They would have us submit requests on a Community Board and wait for votes, supposedly the ideas with most votes would be worked on. Trouble is there were SEVERAL complaints about the same issues with 1000's of votes that sat on the system for 2 years!!! Still new people would call, complain and write ideas to no avail. It seemed the tech team or development leaders would choose the easiest tasks to fix and leave the real issues alone. They'd agree to work on a simple font or logo design but ignore the bigger issue of reports or accounting. This was a constant issue and aggravating. I had to run several reports into an Excel and merge them to get the information needed.

rs
AvatarImg

rebecca s.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Propertyware logo

Propertyware

Awful, awful, awful

Reviewed 8 years ago

I negatively recommend this product- meaning I tell people to use anything EXCEPT them. I hate them. We've used them for 5 years. The software is a joke. At this point, we are so entrenched, I am afraid to switch to a new system, which may be just as bad if not worse. I've been asking for 6 months to get credit card processing turned on. Guess what, still not on. The "sales rep" is supposed to be your...

Pros

nothing. Not a single thing.

Cons

tenant ledger- can't read, can't see what is paid and what isn't. Owner statements- literally NO ONE can figure them out. we had to create a "how to understand your owner statements" pdf to send to owners with their first statements. I've looked through all the options. The one we use is the most simple. Color scheme- the general color scheme of the entire website is awful. Can't read bills through the "unpaid" watermark that is darker than the actual bill writing.

AA
AvatarImg

Arne A.

Real Estate, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Propertyware is a very comprehensive yet easy to use software that is interactive to both tenants and owners as well.

Reviewed 7 years ago
Pros

applies to any size of portfolios. the tenant and owners' portals are awesome as it increases our aim to be a customer-focused company.

Cons

My only issue is the expensive recurring monthly payments. It would be easy to just have a one off payment.

KD
AvatarImg

Kendy D.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Great Value

Reviewed 4 years ago
Pros

Good Value for the money. Lots of reports to generate for Owners. Easy to use/understand.

Cons

Speaking to help overseas and not understanding them always. Somewhat cumbersome of a program compared to others . No online rent payments/Tenant portals.

JT
AvatarImg

Joy T.

Commercial Real Estate, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Propertyware logo

Propertyware

Propertyware User

Reviewed 2 years ago
Pros

I was not trained to use Propertyware. I call for assistance often. The support team is EXCELLENT! I appreciate all the help they give me.

Cons

Tenant Payment portal could be easier for the tenants use. I always get complaints from the tenants when they try to set up automatic payments.

NG
AvatarImg

Nathan G.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Comprehensive software

Reviewed 7 years ago

I've been using Propertyware for almost three years. It is very robust and they are constantly adding new features like the mobile app, inspections, maintenance manager, and electronic signatures. It has a steep learning curve, particularly if you are new to property management software. However, they do their best to set you up for success with a trainer, online training videos, user manual, and a help forum. If you are still having trouble, you can submit a trouble ticket or call their support line and they will help you solve the problem.

Pros

Very comprehensive features. I like the ability to add customized fields without limitation, which helps me track things important to my company. The reports can also be customized and there are plenty to choose from. The ability to communicate with tenants, owners, and vendors directly through the software is nice. The mobile app is very helpful when away from the office.

Cons

The mobile app doesn't seem to stay up-to-date with data. I often look up a tenant and the software takes a few minutes to update. The tenant and owner ledgers are very, very detailed, which is more than most owners/tenants want. I wish there were a way to simplify the display to avoid confusion.

LD
AvatarImg

Linnea D.

Real Estate,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Propertyware logo

Propertyware

Didn't work out like planned...

Reviewed 8 years ago
Pros

The portals (owner & tenant - and being able to login to the portals as the owner/tenant to see what they see), ePayments (the flexibility to have recurring or one-time, the tenant can process them or you can process them in the office), rent and late fees post automatically, recurring payables (you can set them up as paid so you don't have to post payments each month), cloning invoices (never seen this feature before and it is a huge time-saver), scheduled reports (you can send as Excel or PDF), the custom fields (you can pretty much add them anywhere), attaching documents (you can upload docs to just about every page).

Cons

Many of the bells and whistles they sold us on don't work for us. We never used the online application (one of the items we were most excited about) because it did not have an electronic signature so the applicant had to fax that page in. They now offer eSignatures but want an additional $1/unit which would basically double our price. The app that comes with the system is very limited and the new...

TB
AvatarImg

Teresa B.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Propertyware logo

Propertyware

Propertyware Review

Reviewed 5 years ago

Propertyware does make our day to day processes go smoothly, it makes it easier on our tenants and owners on paying rents and collecting monthly income through the tenant and owner portals.

Pros

Propertyware is a software with vast capabilities. We have used the majority of these options in our business. We are pleased in general with the software and continue to learn more about the software on a daily basis. We would recommend Propertyware to other real estate property management companies.

Cons

The support team is very helpful, but we have had a few issues that were not resolved in a timely manner. We have had issues with the maintenance application that was updated in February 2019 and we received notification from the support team on May 24, 2019 that the issue had finally been resolved. This issue caused us a lot of frustration and extra work when we feel that the update on the app should...

Vendor response

Hello, Teresa - Thank you for taking the time to write a review. I will share your feedback on maintenance with our product team. Cheers, Casi Cassandra Rollins, Sr. Director Product Marketing RealPage

MT
AvatarImg

Martha T.

Nonprofit Organization Management, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Propertyware review

Reviewed 10 months ago
Pros

It's a great tool to manage properties. As a cloud based software is available from anywhere.Easy to collect rent through the Tenant portal and pay owners.Good customer service .

Cons

Since the phone menu options have changed, I had difficulties reaching Propertyware customer service .

Vendor response

Hi Martha, Thanks for your review. If you're calling 800-704-0154 for support, there has been a change with how you get to Propertyware support. Instead of pressing an option, simply say "Propertyware" and that should take you where you need to go. Hope that helps! - Charlie

JR
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Jeff R.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Propertyware logo

Propertyware

Lots of bells and whistles but takes a while to learn.

Reviewed 2 years ago
Pros

I can keep all my information on leases, owners, tenants, etc. in the software. The owner and tenant portals save me tons of time collecting rent, paying owners, etc.

Cons

Takes a while to learn. Sometimes hard to find what you're looking for.