Propertyware Features

Propertyware

Web-based property management solution

3.54/5 (161 reviews)

Propertyware Feature Summary

  • Propertyware accounting module
  • Offers an audit trail of data
  • Automatically notified via email
  • Set automatic tracking and reminders
  • Social Collaboration
  • Customize online application form
  • Generate custom reports
  • Document management feature
  • Property management
  • Online lead capture
  • Integration with QuickBooks
  • Recognize critical trends occurring in real-time
  • Sync Prospect Scheduling
  • Manage work orders
  • Create custom workflow
  • Call tracking feature
  • Receive work order alerts
  • Export data to Adobe PDF, or MS Excel
  • API
  • Highly configurable dashboards

Competitor Feature Comparison

API
Accounting Integration
Accounting Management
Activity Dashboard
Alerts / Escalation
Application Integration
Asset Management
Audit Trail
Automatic Notifications
Balance Sheet
Call Tracking
Client Portal
Collaborative Workspace
Content Library
Custom Forms
Customer Database
Customizable Branding
Customizable Reporting
Dashboard Creation
Data Import
Data Import/Export
Document Storage
Email Notifications
Email Templates
Lead Capture
Mobile Integration
Portfolio Management
Projections
QuickBooks Integration
Real Time Analytics
Real Time Data
Recurring Billing
Reminders
Reporting & Statistics
SMS Integration
Summary Reports
Task Scheduling
Template Management
User Management
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Accounting Integration
Accounting Management
Activity Dashboard
Alerts / Escalation
Application Integration
Asset Management
Audit Trail
Automatic Notifications
Balance Sheet
Call Tracking
Client Portal
Collaborative Workspace
Content Library
Custom Forms
Customer Database
Customizable Branding
Customizable Reporting
Dashboard Creation
Data Import
Data Import/Export
Document Storage
Email Notifications
Email Templates
Lead Capture
Mobile Integration
Portfolio Management
Projections
QuickBooks Integration
Real Time Analytics
Real Time Data
Recurring Billing
Reminders
Reporting & Statistics
SMS Integration
Summary Reports
Task Scheduling
Template Management
User Management
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Accounting Integration
Accounting Management
Activity Dashboard
Alerts / Escalation
Application Integration
Asset Management
Audit Trail
Automatic Notifications
Balance Sheet
Call Tracking
Client Portal
Collaborative Workspace
Content Library
Custom Forms
Customer Database
Customizable Branding
Customizable Reporting
Dashboard Creation
Data Import
Data Import/Export
Document Storage
Email Notifications
Email Templates
Lead Capture
Mobile Integration
Portfolio Management
Projections
QuickBooks Integration
Real Time Analytics
Real Time Data
Recurring Billing
Reminders
Reporting & Statistics
SMS Integration
Summary Reports
Task Scheduling
Template Management
User Management
Work Order Management
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


42 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


64 reviews

Propertyware Feature Reviews

25 reviewers had the following to say about Propertyware's features:

Allyson Lawson

Light on Marketing Features

2019-08-22

Propertyware was the first property management software I was exposed to and it was fairly easy to figure out and navigate.

Pros

Propertyware offers great reporting, that you can schedule, and makes accessing resident data really simple.

Cons

Propertyware is far behind in marketing functionality and integrations compared to other property management softwares.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Turner

Propertyware is great for tech savy users that want a powerful and custom back end solution

2019-05-11

It's like cruise control for property management.

Pros

With great communication tools such as owner/tenant portals, automatic email alerts on numerous activities on a property, text messaging, email and more.

Cons

Not a very user friendly and intuitive interface. Slow to roll out new features and upgrades.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Propertyware


Hi, Chris -

Thanks for the positive review! We really appreciate your feedback. Do we have your permission to quote you?

Cheers,

Casi

Read more
Faith Nugent

Propertyware Review

2019-08-01

I have enjoyed using propertyware, it simplifies both accounting and resident management.

Pros

It is a very information-dense software with a lot of reports and data compilations.

Cons

Because it does house so much information, it is cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Alejandra Maldonado

Basics at a good price

2018-05-15

There are similar/other programs out there that can do this and more without as much trouble.

Pros

Works best for very small management needs, has feature for late notices on rent that is fabulous and easy to use.

Cons

Software is better for large scale property management where I needed something on a smaller scale.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
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Anonymous
(Real Estate company, myself only employees)

Property Management Uses this Confusing Product

2018-12-09

I have no choice, as this is what my property management company uses.

Pros

Rent roll scales and payment history are nice to be able to view.

Cons

There lacks a "quick and easy" way to see an overview of multiple properties.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from RealPage


Thank you for taking the time to submit your review. We appreciate your comments. Stay tuned as our simple, easy to use design will be largely complete in the next few months.

Read more
Kathy Scott

WARNING! System has problems and glitches

2016-05-11

Pros

Propertyware allows for check payments to default to a specific bank account, which is great; however, the software has a problem and does not consistently default to the correct bank account.

Cons

The support team often sounds like they are reading from a manual and don't have a true understanding of property management and reports.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

1/10

Recommendations to others considering Propertyware

This product has glitches between the banking features and YOUR BANK! I would not use this product. Propertyware knew about the glitch and did not notify its users, nor have they provided a timeline as to when this will be repaired. The problem is not isolated to my account, but is company wide to multiple users, they said.

Source: Software Advice
Helpful?   Yes   No
Read more
Melanie Butler

So much wasted potential

2017-08-09

This software has SO much potential to corner the market, but it is clearly not designed by anyone with practical experience in property management.

Pros

Integrated accounting; custom-field options; full-service software; built-in credit reporting and ACH functionality

Cons

So many features that not all of them are expertly designed to function logically or flow properly; tech support often is more clueless than we are; report customization is VERY limited (though there are a lot of standard reports available)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michael Danielson

Propertyware is complex and challenging, but provides nearly comprehensive functionality.

2018-02-09

Our property management company, Royal Rose Properties, literally could not function without it.

Pros

Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc.

Cons

For example, you can right-click on a link to any property, lease, or contact and open it in a new tab -- but you can't do that for Work Orders; for whatever reason, they're called through Javascript instead of through a URL, *despite HAVING a unique URL* that you can easily link to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Bellamy

Propertyware is a good, but it's an expensive and flawed option.

2014-11-26

Pros

We are a property management company with 150 doors and have been using Propertyware for over three years.

Cons

Not just for the web templates, but also for the graphic interface of the software and the automatically generated print brochures. 5.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

5/10

Recommendations to others considering Propertyware

The bottom line is that Propertyware does not listen to its customers, charges for every extra item, and is falling behind on technology. It will do a good job but only after a long training period. It is not as efficient as other options. And many of the features that sound so great on paper fail to perform well in the real world.

Source: Software Advice
Helpful?   Yes   No
Read more
Sara Hamlin

Great Product

2017-02-02

Product made last management life easier.

Pros

Helps you organize

Cons

Costs lots of money

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Propertyware

Give it a try and see if it is for you.

Source: Software Advice
Helpful?   Yes   No
Read more
Jim Colombo

Great back office, terrible resident and onsite manager interface.

2017-08-12

They add modules that do not fully integrate with existing modules.

Pros

Great back end accounting, Reports are “semi-customizable’, Dashboards are a nice feature, Ability to add custom fields.

Cons

No capability to create a work order in the field on your phone or tablet via an app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
David Patz

Not a very good property management package.

2018-06-21

Would NOT recommend this software as it's too cumbersome to use daily!

Pros

Most property management software has the features in this package.

Cons

Very clumsy interface; difficult to get through to the reports that we use the most.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 51-200 employees)

Real Page seems Outdated

2018-11-27

It seems like it took more steps then needed to accomplish many of the tasks. It needs to be updated to be more use friendly.

Pros

This does most of what you need to property management and works well with affordable properties.

Cons

Also the accounting portion was not well integrated with the rest of the system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from RealPage


Thank you so much for taking the time to submit a review for Propertyware. You'll be happy to know we've already begun introducing a unified design to our product to create consistency with other RealPage products, modernize the look and feel and make it mobile responsive for all users.

In addition to design, core sections of our accounting workflow are also being improved in early 2019 as well so stay tuned!

Read more
Tanner Clark

Great product!

2017-01-27

Real estate property management can be a difficult industry.

Pros

- Quality Interface - Easy to learn - Meets my needs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Propertyware

Perhaps see if you can do a trial? There are a few different software platforms out there

Source: Software Advice
Helpful?   Yes   No
Read more
Brenda Holguin

I do not currently use but trial version was very difficult to use and understand

2018-09-25

Pros

I like that they offer free trial and price is pretty reasonable for the features the software offers.

Cons

I was looking to something for commercial property management and this did not work for me

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mary Fran Mulcahy

Propertyware Review

2019-05-10

Pros

While this is the only property management solution I have used over the last five years, I do like it.

Cons

I think the search functions could be updated to make searching for particular terms easier.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Propertyware


Hi, Mary Fran -

We missed you at the Roadshow this year! Thank you for taking the time to submit this positive review and we appreciate your feedback.

Cheers,

Casi

Read more
Anonymous
(Real Estate company, 1-10 employees)

Not my cup of tea

2018-09-21

Pros

I have tried many different property management softwares and this one is kinda not good for me.

Cons

Too pricy for a small landlord and the design looks quite hard for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from RealPage


Thank you for taking the time to write this review of Propertyware. While you didn't find that it met the needs of your small PMC, we hope you'll consider us again as your company needs grow and change.

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Kari Piecuch

My experience as an owner was awful. The Owner Reporting feature is terribly lacking.

2019-07-26

Pros

Nothing other than it's a step up from paper ledgers.

Cons

My property management company used this software to manage their rentals.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela Decoteau

Huge learning curve

2017-12-21

I'm coming from other property management software so I'm familiar with the property management software features.

Pros

It allows you to manage just about anything that rents on a monthly basis. Storage units, shampoo stations, or HOA, you can manage it with this software.

Cons

It's NOT user friendly. Every step takes three or four clicks of buttons. The words used are not intuitive either. Need to find a vendor? Go to Money out. Need to send leases? Go to Mail Merge. Moving in a tenant takes manual entry of a number of things including the rent amounts and move in dates. Leases don't auto populate with the number of signers. Each time the number of signers changes it requires a manual change of the each field: date, signature field, and the name fields.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Liz Ayala

Recommend onesite for every property manager

2016-11-29

Super easy to use, some tasks require more in depth assistance.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lukas van Ginneken

Learning curve

2016-10-06

Inputting all of the information in Propertyware took a fair bit of work. Having loaded all of the information, it remains difficult to get the information we need out of the system.

Pros

Rental applications, screening, billing, payments, bookkeeping, reporting, record keeping, communication, Propertyware does it all.

Cons

Online documentation, cases and knowledge base is password protected and not searchable with Google.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

1/10

Recommendations to others considering Propertyware

The learning curve is such that a company probably needs to develop an in house expert who will have to invest significant time with this system. Any employee that uses the system will require training to get up to speed with the system, a significant expense, and a problem for part time or temporary employees. Propertyware is one of the smaller offerings in the market, at least in our area, so there are very few people in the job market that have any experience with it.

Source: Software Advice
Helpful?   Yes   No
Read more
Jasmine Ortiz

Wonderful and easy

2017-09-21

Pros

Easy to use - and you can create custom fields to cater to your company's needs.

Cons

Since management agreements may vary in percentage I would like to customize this field.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Nathan Gesner

Comprehensive software

2016-12-13

It is very robust and they are constantly adding new features like the mobile app, inspections, maintenance manager, and electronic signatures.

Pros

The ability to communicate with tenants, owners, and vendors directly through the software is nice. The mobile app is very helpful when away from the office.

Cons

The mobile app doesn't seem to stay up-to-date with data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Propertyware

Propertyware is highly recommended for anyone with more than 100 units, and particularly if you have 200+. Some of the features are just average when compared to the competition (e.g. inspections app) and may not be worth the money but you can choose to use them or use something else.

Source: Software Advice
Helpful?   Yes   No
Read more
Jackie Morris

Propertyware for residential management

2019-05-28

Overall, this program has a lot to offer. I have learned that the more you put into it, the more you get out of it.

Pros

The tenant portal makes online payments convenient for our tenants and staff.

Cons

Learning the system is relatively easy using the online instructional videos and the help/support tab.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Propertyware


Hello, Jackie-

Thank you for taking the time to write us a great review! Would you be willing to do a video testimonial for us also?

I look forward to speaking with you soon.

Cheers,

Casi
Cassandra Rollins, Sr. Director
Product Marketing
RealPage

Read more
Teresa Baird

Propertyware Review

2019-05-28

Propertyware does make our day to day processes go smoothly, it makes it easier on our tenants and owners on paying rents and collecting monthly income through the tenant and owner portals.

Pros

We would recommend Propertyware to other real estate property management companies.

Cons

We have had issues with the maintenance application that was updated in February 2019 and we received notification from the support team on May 24, 2019 that the issue had finally been resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Propertyware


Hello, Teresa -

Thank you for taking the time to write a review. I will share your feedback on maintenance with our product team.

Cheers,

Casi
Cassandra Rollins, Sr. Director
Product Marketing
RealPage

Read more