Propertyware Features

Propertyware

Web-based property management solution

3.67/5 (213 reviews)

Competitor Feature Comparison

API
Accounting
Alerts / Escalation
Alerts/Notifications
Asset Management
Audit Trail
Background Screening
Billing & Invoicing
Call Tracking
Collaboration Tools
Commercial Property Management
Contact Management
Credit Check
Customizable Forms
Customizable Reports
Dashboard Creation
Data Import/Export
Document Management
Document Storage
Financial Management
Financial Reporting
Insurance Management
Late Fee Calculation
Lead Capture
Lead Management
Lease Management
Lease Tracking
Maintenance Management
Maintenance Scheduling
Online Payments
Owner Portal
Payment Processing
Portfolio Management
Projections
Property Database
QuickBooks Integration
Real Time Analytics
Reminders
Rent Tracking
Residential Properties
Task Scheduling
Tax Management
Tenant Portal
Tenant Tracking
Vacancy Management
Website Management
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Accounting
Alerts / Escalation
Alerts/Notifications
Asset Management
Audit Trail
Background Screening
Billing & Invoicing
Call Tracking
Collaboration Tools
Commercial Property Management
Contact Management
Credit Check
Customizable Forms
Customizable Reports
Dashboard Creation
Data Import/Export
Document Management
Document Storage
Financial Management
Financial Reporting
Insurance Management
Late Fee Calculation
Lead Capture
Lead Management
Lease Management
Lease Tracking
Maintenance Management
Maintenance Scheduling
Online Payments
Owner Portal
Payment Processing
Portfolio Management
Projections
Property Database
QuickBooks Integration
Real Time Analytics
Reminders
Rent Tracking
Residential Properties
Task Scheduling
Tax Management
Tenant Portal
Tenant Tracking
Vacancy Management
Website Management
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Accounting
Alerts / Escalation
Alerts/Notifications
Asset Management
Audit Trail
Background Screening
Billing & Invoicing
Call Tracking
Collaboration Tools
Commercial Property Management
Contact Management
Credit Check
Customizable Forms
Customizable Reports
Dashboard Creation
Data Import/Export
Document Management
Document Storage
Financial Management
Financial Reporting
Insurance Management
Late Fee Calculation
Lead Capture
Lead Management
Lease Management
Lease Tracking
Maintenance Management
Maintenance Scheduling
Online Payments
Owner Portal
Payment Processing
Portfolio Management
Projections
Property Database
QuickBooks Integration
Real Time Analytics
Reminders
Rent Tracking
Residential Properties
Task Scheduling
Tax Management
Tenant Portal
Tenant Tracking
Vacancy Management
Website Management
Work Order Management
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


53 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


66 reviews

Propertyware Feature Reviews

25 reviewers had the following to say about Propertyware's features:

Laurie T.

Grateful for Propertyware

2021-08-26

Love this software. Easy to use.

Pros

Love that reports can be made and love the credit check feature and DocuSign feature.

Cons

Would like for a completed document to be received the same time that the management signs the document.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Allyson L.

Light on Marketing Features

2019-08-22

Propertyware was the first property management software I was exposed to and it was fairly easy to figure out and navigate.

Pros

Propertyware offers great reporting, that you can schedule, and makes accessing resident data really simple.

Cons

Propertyware is far behind in marketing functionality and integrations compared to other property management softwares.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Kathy S.

WARNING! System has problems and glitches

2016-05-11

Pros

We have several bank accounts for a few owner portfolios and a separate bank account for the management company.

Cons

When advising how to perform a task, they often do not understand the multifaceted implications that a credit or debit may have on a tenant or owner account.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

1/10

Recommendations to others considering Propertyware

This product has glitches between the banking features and YOUR BANK! I would not use this product. Propertyware knew about the glitch and did not notify its users, nor have they provided a timeline as to when this will be repaired. The problem is not isolated to my account, but is company wide to multiple users, they said.

Source: Software Advice
Helpful?   Yes   No
Read more
Chris T.

Propertyware is great for tech savy users that want a powerful and custom back end solution

2019-05-11

It's like cruise control for property management.

Pros

With great communication tools such as owner/tenant portals, automatic email alerts on numerous activities on a property, text messaging, email and more.

Cons

Not a very user friendly and intuitive interface. Slow to roll out new features and upgrades.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Propertyware


Hi, Chris -

Thanks for the positive review! We really appreciate your feedback. Do we have your permission to quote you?

Cheers,

Casi

Read more
Faith N.

Propertyware Review

2019-08-01

I have enjoyed using propertyware, it simplifies both accounting and resident management.

Pros

It is a very information-dense software with a lot of reports and data compilations.

Cons

Because it does house so much information, it is cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Jackie M.

Propertyware for residential management

2019-05-28

Overall, this program has a lot to offer. I have learned that the more you put into it, the more you get out of it.

Pros

I like the ease of navigating between the leases, portfolios, contacts etc.

Cons

Learning the system is relatively easy using the online instructional videos and the help/support tab.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Propertyware


Hello, Jackie-

Thank you for taking the time to write us a great review! Would you be willing to do a video testimonial for us also?

I look forward to speaking with you soon.

Cheers,

Casi
Cassandra Rollins, Sr. Director
Product Marketing
RealPage

Read more
Anonymous
(Real Estate company, 51-200 employees)

Real Page seems Outdated

2018-11-27

It seems like it took more steps then needed to accomplish many of the tasks. It needs to be updated to be more use friendly.

Pros

It does a good job of tracking prospects and creating tasks to manage your staff

Cons

Also the accounting portion was not well integrated with the rest of the system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from RealPage


Thank you so much for taking the time to submit a review for Propertyware. You'll be happy to know we've already begun introducing a unified design to our product to create consistency with other RealPage products, modernize the look and feel and make it mobile responsive for all users.

In addition to design, core sections of our accounting workflow are also being improved in early 2019 as well so stay tuned!

Read more
Nathan G.

Comprehensive software

2016-12-13

It is very robust and they are constantly adding new features like the mobile app, inspections, maintenance manager, and electronic signatures.

Pros

The ability to communicate with tenants, owners, and vendors directly through the software is nice.

Cons

I often look up a tenant and the software takes a few minutes to update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Propertyware

Propertyware is highly recommended for anyone with more than 100 units, and particularly if you have 200+. Some of the features are just average when compared to the competition (e.g. inspections app) and may not be worth the money but you can choose to use them or use something else.

Source: Software Advice
Helpful?   Yes   No
Read more
Kasi T.

There are better options!

2020-11-19

Propertyware is one of the reasons I decided to switch my Property Management company.

Pros

For getting basic information Propertyware is okay.

Cons

* I do not get notifications for all the activities. They send only for very selective activities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Propertyware


Hi Kasi,

Thank you for taking the time to leave us an honest review. We're sorry you've had trouble with usability when it comes to our platform, and we'll be sure to pass your feedback along to our product team about your concerns. Again, thanks for taking the time to let us know about your experience.

Best,
The Propertyware Team

Read more
Sara H.

Great Product

2017-02-02

Product made last management life easier. Easy to keep track of things.

Pros

Helps you organize

Cons

Costs lots of money

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Propertyware

Give it a try and see if it is for you.

Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, myself only employees)

Property Management Uses this Confusing Product

2018-12-09

I have no choice, as this is what my property management company uses.

Pros

Rent roll scales and payment history are nice to be able to view.

Cons

There lacks a "quick and easy" way to see an overview of multiple properties.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from RealPage


Thank you for taking the time to submit your review. We appreciate your comments. Stay tuned as our simple, easy to use design will be largely complete in the next few months.

Read more
Michael D.

Propertyware is complex and challenging, but provides nearly comprehensive functionality.

2018-02-09

Our property management company, Royal Rose Properties, literally could not function without it.

Pros

Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc.

Cons

For example, you can right-click on a link to any property, lease, or contact and open it in a new tab -- but you can't do that for Work Orders; for whatever reason, they're called through Javascript instead of through a URL, *despite HAVING a unique URL* that you can easily link to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim C.

Great back office, terrible resident and onsite manager interface.

2017-08-12

Customer service is great with the accounting sections but don’t ask about Maintenance Plus.

Pros

Great back end accounting, Reports are “semi-customizable’, Dashboards are a nice feature, Ability to add custom fields.

Cons

The entire mobile app system is completely unusable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Meghan B.

Verified Reviewer

You won't regret it.

2020-01-21

It has smoothed out our processes and has helped us to integrate time saving technology solutions which we would not have had otherwise. Tenant portals, communication trails, time logs on maintenance requests.

Pros

Ease of attaching documentation to the customer accounts.

Cons

Trying to create custom reports and customizing the dashboards. It does not promote commercial units online.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Alejandra M.

Basics at a good price

2018-05-15

There are similar/other programs out there that can do this and more without as much trouble.

Pros

Works best for very small management needs, has feature for late notices on rent that is fabulous and easy to use.

Cons

Software is better for large scale property management where I needed something on a smaller scale.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
LE M.

Extremely frustrating experience!

2017-07-28

Pros

It is an improvement over using Excel spreadsheets as our repository for tenant activity and maintenance requests.

Cons

Biggest frustration though is the constant billing errors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Read more
Melanie B.

So much wasted potential

2017-08-09

This software has SO much potential to corner the market, but it is clearly not designed by anyone with practical experience in property management.

Pros

Integrated accounting; custom-field options; full-service software; built-in credit reporting and ACH functionality

Cons

So many features that not all of them are expertly designed to function logically or flow properly; tech support often is more clueless than we are; report customization is VERY limited (though there are a lot of standard reports available)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
David P.

Not a very good property management package.

2018-06-21

Would NOT recommend this software as it's too cumbersome to use daily!

Pros

Most property management software has the features in this package.

Cons

Very clumsy interface; difficult to get through to the reports that we use the most.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Angela D.

Huge learning curve

2017-12-21

I would prefer a few buttons nice and easy and keep the data sheets in the background for the geeks.

Pros

I love that the tenants have their own portals and maintenance requests are easy.

Cons

Moving in a tenant takes manual entry of a number of things including the rent amounts and move in dates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mark B.

Propertyware is a good, but it's an expensive and flawed option.

2014-11-26

Pros

We are a property management company with 150 doors and have been using Propertyware for over three years.

Cons

Not only does this slow productivity, but it can be frustrating when you are on the phone with a tenant or owner.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

5/10

Recommendations to others considering Propertyware

The bottom line is that Propertyware does not listen to its customers, charges for every extra item, and is falling behind on technology. It will do a good job but only after a long training period. It is not as efficient as other options. And many of the features that sound so great on paper fail to perform well in the real world.

Source: Software Advice
Helpful?   Yes   No
Read more
Mary Fran M.

Propertyware Review

2019-05-10

Pros

It's fairly user friendly and makes communication with tenants easy. Having information at my fingertips 24/7 is an important part of what we do.

Cons

Also, I feel the reports section is not intuitive and could be more user friendly.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Propertyware


Hi, Mary Fran -

We missed you at the Roadshow this year! Thank you for taking the time to submit this positive review and we appreciate your feedback.

Cheers,

Casi

Read more
Tanner C.

Great product!

2017-01-27

Real estate property management can be a difficult industry.

Pros

- Quality Interface - Easy to learn - Meets my needs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Propertyware

Perhaps see if you can do a trial? There are a few different software platforms out there

Source: Software Advice
Helpful?   Yes   No
Read more
Teresa B.

Propertyware Review

2019-05-28

Propertyware does make our day to day processes go smoothly, it makes it easier on our tenants and owners on paying rents and collecting monthly income through the tenant and owner portals.

Pros

We would recommend Propertyware to other real estate property management companies.

Cons

We have had issues with the maintenance application that was updated in February 2019 and we received notification from the support team on May 24, 2019 that the issue had finally been resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Propertyware


Hello, Teresa -

Thank you for taking the time to write a review. I will share your feedback on maintenance with our product team.

Cheers,

Casi
Cassandra Rollins, Sr. Director
Product Marketing
RealPage

Read more
Liz A.

Recommend onesite for every property manager

2016-11-29

Has multiple uses, leasing, maintenance, management.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andres R.

Robust Software with World-Class Customer / Tech Support!!

2021-07-20

Great software. They keep improving the user interphase. Very happy with it overall.

Pros

Texting Tenants within the software is great.

Cons

Customizing Templates and using documents for Online Signatures is not very easy or intutive, but this is a small inconvenience compared to all the wonderful features and phenomenal support you get!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more