Most popular features of all Real Estate & Property apps
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about Propertyware's features:
Love this software. Easy to use.
Pros
Love that reports can be made and love the credit check feature and DocuSign feature.
Cons
Would like for a completed document to be received the same time that the management signs the document.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Propertyware was the first property management software I was exposed to and it was fairly easy to figure out and navigate.
Pros
Propertyware offers great reporting, that you can schedule, and makes accessing resident data really simple.
Cons
Propertyware is far behind in marketing functionality and integrations compared to other property management softwares.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
We have several bank accounts for a few owner portfolios and a separate bank account for the management company.
Cons
When advising how to perform a task, they often do not understand the multifaceted implications that a credit or debit may have on a tenant or owner account.
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering Propertyware
This product has glitches between the banking features and YOUR BANK! I would not use this product. Propertyware knew about the glitch and did not notify its users, nor have they provided a timeline as to when this will be repaired. The problem is not isolated to my account, but is company wide to multiple users, they said.
It's like cruise control for property management.
Pros
With great communication tools such as owner/tenant portals, automatic email alerts on numerous activities on a property, text messaging, email and more.
Cons
Not a very user friendly and intuitive interface. Slow to roll out new features and upgrades.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi, Chris -
Thanks for the positive review! We really appreciate your feedback. Do we have your permission to quote you?
Cheers,
Casi
I have enjoyed using propertyware, it simplifies both accounting and resident management.
Pros
It is a very information-dense software with a lot of reports and data compilations.
Cons
Because it does house so much information, it is cumbersome.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Overall, this program has a lot to offer. I have learned that the more you put into it, the more you get out of it.
Pros
I like the ease of navigating between the leases, portfolios, contacts etc.
Cons
Learning the system is relatively easy using the online instructional videos and the help/support tab.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hello, Jackie-
Thank you for taking the time to write us a great review! Would you be willing to do a video testimonial for us also?
I look forward to speaking with you soon.
Cheers,
Casi
Cassandra Rollins, Sr. Director
Product Marketing
RealPage
It seems like it took more steps then needed to accomplish many of the tasks. It needs to be updated to be more use friendly.
Pros
It does a good job of tracking prospects and creating tasks to manage your staff
Cons
Also the accounting portion was not well integrated with the rest of the system
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Thank you so much for taking the time to submit a review for Propertyware. You'll be happy to know we've already begun introducing a unified design to our product to create consistency with other RealPage products, modernize the look and feel and make it mobile responsive for all users.
In addition to design, core sections of our accounting workflow are also being improved in early 2019 as well so stay tuned!
It is very robust and they are constantly adding new features like the mobile app, inspections, maintenance manager, and electronic signatures.
Pros
The ability to communicate with tenants, owners, and vendors directly through the software is nice.
Cons
I often look up a tenant and the software takes a few minutes to update.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Propertyware
Propertyware is highly recommended for anyone with more than 100 units, and particularly if you have 200+. Some of the features are just average when compared to the competition (e.g. inspections app) and may not be worth the money but you can choose to use them or use something else.
Propertyware is one of the reasons I decided to switch my Property Management company.
Pros
For getting basic information Propertyware is okay.
Cons
* I do not get notifications for all the activities. They send only for very selective activities.
Rating breakdown
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
Hi Kasi,
Thank you for taking the time to leave us an honest review. We're sorry you've had trouble with usability when it comes to our platform, and we'll be sure to pass your feedback along to our product team about your concerns. Again, thanks for taking the time to let us know about your experience.
Best,
The Propertyware Team
Product made last management life easier. Easy to keep track of things.
Pros
Helps you organize
Cons
Costs lots of money
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Propertyware
Give it a try and see if it is for you.
I have no choice, as this is what my property management company uses.
Pros
Rent roll scales and payment history are nice to be able to view.
Cons
There lacks a "quick and easy" way to see an overview of multiple properties.
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Thank you for taking the time to submit your review. We appreciate your comments. Stay tuned as our simple, easy to use design will be largely complete in the next few months.
Our property management company, Royal Rose Properties, literally could not function without it.
Pros
Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc.
Cons
For example, you can right-click on a link to any property, lease, or contact and open it in a new tab -- but you can't do that for Work Orders; for whatever reason, they're called through Javascript instead of through a URL, *despite HAVING a unique URL* that you can easily link to.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Customer service is great with the accounting sections but don’t ask about Maintenance Plus.
Pros
Great back end accounting, Reports are “semi-customizable’, Dashboards are a nice feature, Ability to add custom fields.
Cons
The entire mobile app system is completely unusable.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
It has smoothed out our processes and has helped us to integrate time saving technology solutions which we would not have had otherwise. Tenant portals, communication trails, time logs on maintenance requests.
Pros
Ease of attaching documentation to the customer accounts.
Cons
Trying to create custom reports and customizing the dashboards. It does not promote commercial units online.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
There are similar/other programs out there that can do this and more without as much trouble.
Pros
Works best for very small management needs, has feature for late notices on rent that is fabulous and easy to use.
Cons
Software is better for large scale property management where I needed something on a smaller scale.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
It is an improvement over using Excel spreadsheets as our repository for tenant activity and maintenance requests.
Cons
Biggest frustration though is the constant billing errors.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
This software has SO much potential to corner the market, but it is clearly not designed by anyone with practical experience in property management.
Pros
Integrated accounting; custom-field options; full-service software; built-in credit reporting and ACH functionality
Cons
So many features that not all of them are expertly designed to function logically or flow properly; tech support often is more clueless than we are; report customization is VERY limited (though there are a lot of standard reports available)
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Would NOT recommend this software as it's too cumbersome to use daily!
Pros
Most property management software has the features in this package.
Cons
Very clumsy interface; difficult to get through to the reports that we use the most.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
I would prefer a few buttons nice and easy and keep the data sheets in the background for the geeks.
Pros
I love that the tenants have their own portals and maintenance requests are easy.
Cons
Moving in a tenant takes manual entry of a number of things including the rent amounts and move in dates.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
We are a property management company with 150 doors and have been using Propertyware for over three years.
Cons
Not only does this slow productivity, but it can be frustrating when you are on the phone with a tenant or owner.
Rating breakdown
Likelihood to recommend
Recommendations to others considering Propertyware
The bottom line is that Propertyware does not listen to its customers, charges for every extra item, and is falling behind on technology. It will do a good job but only after a long training period. It is not as efficient as other options. And many of the features that sound so great on paper fail to perform well in the real world.
Pros
It's fairly user friendly and makes communication with tenants easy. Having information at my fingertips 24/7 is an important part of what we do.
Cons
Also, I feel the reports section is not intuitive and could be more user friendly.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi, Mary Fran -
We missed you at the Roadshow this year! Thank you for taking the time to submit this positive review and we appreciate your feedback.
Cheers,
Casi
Real estate property management can be a difficult industry.
Pros
- Quality Interface - Easy to learn - Meets my needs
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering Propertyware
Perhaps see if you can do a trial? There are a few different software platforms out there
Propertyware does make our day to day processes go smoothly, it makes it easier on our tenants and owners on paying rents and collecting monthly income through the tenant and owner portals.
Pros
We would recommend Propertyware to other real estate property management companies.
Cons
We have had issues with the maintenance application that was updated in February 2019 and we received notification from the support team on May 24, 2019 that the issue had finally been resolved.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hello, Teresa -
Thank you for taking the time to write a review. I will share your feedback on maintenance with our product team.
Cheers,
Casi
Cassandra Rollins, Sr. Director
Product Marketing
RealPage
Great software. They keep improving the user interphase. Very happy with it overall.
Pros
Texting Tenants within the software is great.
Cons
Customizing Templates and using documents for Online Signatures is not very easy or intutive, but this is a small inconvenience compared to all the wonderful features and phenomenal support you get!
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
