Propertyware Pricing Plan & Cost Guide

Propertyware

Web-based property management solution

3.67/5 (213 reviews)

Propertyware Pricing

Starting from: $250.00/month

Pricing model: Subscription

• $250 per month
• Contact Propertyware for pricing quotes

View Pricing Plans

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Propertyware Pricing Reviews

Pros

  • The customer service group is great in answering questions and helping me solve daily issues that come up in a timely fashion. MOSTLY, I THINK THE ONLINE TRAINING IS NOT INTERESTING OR EFFECTIVE.sharon c.Read the full review
  • This software is very user friendly. I like how it is separated with the different tab categories on top.Gaytha K.Read the full review
  • I like this program because it does what it says it will do. Easy enough to learn its functionality.Austin C.Read the full review

Cons

  • We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform.Mark B.Read the full review
  • Their customer support is crap, but what they did with the ePayments, makes me regret the day I started using Propertyware. I probably will find someone else to use in the near future.Alex M.Read the full review
  • You can only search with the built in search engine, which is inferior to Google. This limits the usability of the on line documentation.Lukas v.Read the full review
79%
recommended this to a friend or a colleague

25 reviewers had the following to say about Propertyware's pricing:

Steven I.

Propertyware property management

Used weekly for less than 6 months
Reviewed 2016-10-10
Review Source: Software Advice

I have been working with Propertyware for approximately two (2) years. The software works well with very few bugs. Customer support is average and could use some improvement. Problems I have encountered sometimes take too long to be fixed. However, in the two years I have only encountered maybe 4 or 5 problems.

Pros
Easy to use.

Cons
Cost has surpassed the value. Similar products are available at a more reasonable price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Cody R.

This is a great software if you are just looking for the basics and a low price.

Used daily for 2+ years
Reviewed 2018-03-22
Review Source: Capterra

Pros
I like that you can merge forms with leaseholders in the database. Obviously this function makes it a lot easier to send notices to residents who are late on their rent.

Cons
As I said before, this is a good software for the cheap price, but there are other softwares that are more robust and easier to use.

Response from RealPage


Hello, Cody. Thank you for your review! We appreciate your response and hope you and your staff are taking advantage of the advanced functions Propertyware has to offer.

You can access our expert courses by selecting the "Training" link on the top right of the navigation bar after you login to the system. Our software is so customizable, you may be surprised at the additional options available to help you achieve your business goals.

Cheers,

Casi Rollins
Director of Product Marketing - Propertyware

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

I don't Recommend

Used daily for 2+ years
Reviewed 2019-05-28
Review Source: GetApp

Pros
It's Cheap, I don't know of another software this cheap, especially if you have a smaller portfolio, and don't need that many units

Cons
Not developed well. Every other day there are different issues that need to be resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Amy V.

Owner of several apartments and single family houses

Used daily for 2+ years
Reviewed 2017-05-05
Review Source: Software Advice

Pros
Propertyware has an amazing customer service department. You call them and someone will ALWAYS be there to support you. The real problem is that PW is so hard to use that you find yourself needing to call in all the time. Propertware also has the ability to run some pretty amazing reports.

Cons
Propertyware is VERY expensive compared to other products. The system is not user friendly and they charge for everything. I switched over to Appfolio and the price was much cheaper. The tenants can all pay online using the Pay Near Me product instead of me paying to scan the checks in through the deposit machine. The overall system is so much easier to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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sharon c.

Controller

Used daily for 1-2 years
Reviewed 2021-05-04
Review Source: Capterra

Very good integration, training tapes a bit boring and not really drilled down deep enough. Customer service is fantastic!

Pros
My tenants are using their portal, paying rent online, signing leases online, and communicating better with us. The customer service group is great in answering questions and helping me solve daily issues that come up in a timely fashion. MOSTLY, I THINK THE ONLINE TRAINING IS NOT INTERESTING OR EFFECTIVE.

Cons
The price per month isn't cost effective for many smaller owners I think.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Erica S.

Propertyware

Used occasionally for 1-2 years
Reviewed 2018-10-04
Review Source: Software Advice

Pros
The ease of use, and attributes are very good! It’s knowledge base is a great necessity resource. It’s easy to maneuver.

Cons
Pricing, minimum of units. The pricing can get pretty steep compared to other software that don’t have a minimum of units.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Managing rental properties

Used weekly for 2+ years
Reviewed 2019-09-05
Review Source: Capterra

Propertyware has worked well overall and the price is right

Pros
It is very easy to use once you get past the initial setup

Cons
I have experienced several incidents where the data became corrupted. It was difficult to explain the issues to support and it took them a bit long to resolve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Cathy G.

Not terribly satisfied.

Used daily for less than 6 months
Reviewed 2016-12-05
Review Source: Software Advice

This software was chosen because they claimed to be the closest to the software I previously used: Tenant Pro. They claimed to be able to migrate a lot of my data for me. They did, but much of it was improperly done and I had to re-do most of it anyway, so the data migration was of little help. It took me nearly 3 months to be up and operational, all the while paying my monthly fees without being able to use it "live". They do have a very good support staff. Unfortunately I have to use them a lot. The program is not intuitive. It does not do many of the automatic functions that Tenant Pro did for me. I cannot get the same basic reports that I used to get from Tenant Pro. It has many bells and whistles that I don't care to use and has many issues that have no solutions so I have to find ways around them. After one year I am learning to use it, but it is a very costly software to do most of the same things I did with Tenant Pro - but not all that I used to do. Not terribly satisfied with this program.

Pros
Extremely helpful, readily available support staff. Moderately priced on line software.

Cons
Have to use the support staff frequently - program not very intuitive. Hard to make changes -if at all - to check splits or entries once check is printed. Little customization can be done to checks for printing. Check number extremely small and this cannot be changed Cannot have vendor account number put on checks. Cannot get an Income Statement with both Year to date and Month to date on same statement. Tenant ledger statements not very helpful - not much information shows on the statement Terminated tenants show up on Accounts Receivable list if they had any balance when they moved out. No way to remove them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Ali S.

Good value for price

Used daily for less than 6 months
Reviewed 2017-01-17
Review Source: Software Advice

There were times I have been very frustrated with using Propertyware. However, it is good for the price you pay.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Brenda H.

I do not currently use but trial version was very difficult to use and understand

Used occasionally for less than 6 months
Reviewed 2018-09-25
Review Source: Software Advice

Pros
I like that they offer free trial and price is pretty reasonable for the features the software offers.

Cons
The software trial was hard to navigate and not very user friendly. I was looking to something for commercial property management and this did not work for me

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 2/10

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Russ C.

Good features, poor follow-up

Used daily for 2+ years
Reviewed 2021-02-20
Review Source: Capterra

PW Mobile worked at one time (years) but in July, 2020 the feature stopped working and now gives me an error message when I try to access lease or tenant data using iPhone. "Server Error (null) - Internal Server Error" Mobile Inspections also doesn't work properly; the app can't read tenant information. The lack of a functioning mobile app causes headaches. It was one of the major features that caused us to choose PropertyWare. I reported the issues to Support in July 2020, and frankly they didn't seem to have an idea. Support opened a case. I know this because I now get a form email from support nearly EVERY WEEK telling me that support is diligently working on the problem. (Working on the problem for 7 months while still collecting subscription fees.)

Pros
Easy to set up. Price was reasonable. Mobile app was excellent until it suddenly stopped working 7 months ago.

Cons
Report formatting is HORRIBLE, and for the most part is not customizable as far as layout & custom fields. Support has been unhelpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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STEPHEN W.

TO EXPENSIVE

Used occasionally for 6-12 months
Reviewed 2017-09-14
Review Source: Software Advice

OVERPRICED

Cons
THE SOFWARE IS OVER PRICED AS WE ARE ONLY A SMALL MANAGEMENT COMPANY, IT IS FAR TO COMPLICATED FOR US TO USE, NO ONE WOULD WORK WITH US AS THE AGREEMENT WAS UNDER CONTRACT. WAS A MISTAKE EVER SIGNING UP. TO COMPLICATED, AND WOULD NOT WORK WITH US ON PRICING, AS I WANTED TO TERMINATE BEFORE THE END OF THE CONTRACT.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Anonymous

Not my cup of tea

Used daily for less than 6 months
Reviewed 2018-09-21
Review Source: Capterra

Pros
I have tried many different property management softwares and this one is kinda not good for me. I own a small amount of rentals, so the pricing is too high for that number and functionality is also lacks features I need.

Cons
Too pricy for a small landlord and the design looks quite hard for me.

Response from RealPage


Thank you for taking the time to write this review of Propertyware. While you didn't find that it met the needs of your small PMC, we hope you'll consider us again as your company needs grow and change.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Kendy D.

Great Value

Used daily for 1-2 years
Reviewed 2019-11-26
Review Source: Software Advice

Pros
Good Value for the money. Lots of reports to generate for Owners. Easy to use/understand.

Cons
Speaking to help overseas and not understanding them always. Somewhat cumbersome of a program compared to others . No online rent payments/Tenant portals.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Mark B.

Propertyware is a good, but it's an expensive and flawed option.

Reviewed 2014-11-26
Review Source: Software Advice

Pros
We are a property management company with 150 doors and have been using Propertyware for over three years. Propertyware will do an excellent job of property management, but there are numerous problems. And it is very expensive.

Cons
They have a lot of great ideas, but they only implement them to about 90%. We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform. Propertyware does have many positives, but you can research those for yourself on their website or in other reviews. You need to know its shortcomings before making a decision: 1. PW is fond of saying something new is coming. Be prepared to wait. We have been waiting three years for them to release an Android app. The iPhone app has been out that long, and is already in version 2. Their tech keeps saying the Android app is coming, but it's still not here. 2. PW launched apps for both Android and iPhone for mobile inspections. I was even a part of the beta development. The beta was a whirlwind of development over two weeks. I was amazed at how quickly the tech department was writing code and updating the software to fix problems and make it better. PW launched the apps immediately after the two-week beta, and then, no more updates! The apps are flawed to the point that they are unstable and unusable in the field. Six months later, PW has done nothing. 3. Mobile from a tenant’s perspective. PW is not compatible with web browsers on mobile phones. More and more applicants want to apply online using their smartphones. Some people have a smartphone but no computer. PW will not accept a payment for an application or for paying rent on a mobile phone. We have complained to tech support, but they have not done anything to address the problem. 4. If you pay extra, PW can host your website. This is necessary to integrate rental listings, ePayments, portals, and online applications. In theory, this would be a good thing. However, the provided templates are awful. I regularly have to explain to people how to find the online application. I have asked PW to redesign the Apply Online tab to make it more visible. No luck in three years of asking. And PW really needs to hire a graphic designer. Not just for the web templates, but also for the graphic interface of the software and the automatically generated print brochures. 5. PW is confusing and poorly laid out overall. The main tabs should be better organized for one thing. There are four tabs for accounting across the top: Money In, Money Out, Banking, and Management. Under each tab are additional functions. You might think that is good, but it's confusing. It takes a significant amount of time to learn where to go to find the information or function that you need for any accounting work. 6. Generally speaking, PW has too many layers. It can take five or six clicks to drill down to the layer that has the information you need. Not only does this slow productivity, but it can be frustrating when you are on the phone with a tenant or owner. You have to pay careful attention to which layer you are on, especially before uploading a file. Place the file in the wrong screen, and it will be difficult to find later. Notes and Documents can be posted at every level. That means you have to open multiple levels to make sure you find the documents you need. 7. The search box is supposed to be universal, meaning that you can search for any information within PW very quickly. Just not vendors. If you need to find vendor information, don’t go to search, and don’t go to Contacts. That would be too easy. You have to go to Money Out, and scroll down the long list of vendors. 8. PW had a brilliant idea for training. They decided to create modules and track how far an individual completed each module. They even have tests at the end of each module to make sure the person understood what they learned. This is great for employers tracking employee training progress. The training is on a basic level in PowerPoint format. I'm not against PowerPoint, but the problem is that PW originally had an amazing and deep selection of videos and recorded webinars that explained PW’s functions clearly and extensively. They even had them grouped into categories. It was awesome! But when they launched the PowerPoint training, they removed the videos. We requested links to the videos, and even asked if the videos were on youtube. PW refused to give us any access to the videos. 9. There are no digital signatures, not even on the applications. So when getting referrals from other landlords who require a signature from the applicant, we must use Docusign as an extra step. The development team at PW is finally beginning to talk about implementing digital signature. However, they have made it clear that you will have to pay extra for that option. 10. Be prepared to pay extra for everything. It costs extra for more than 1 GB of storage for rental agreements and other documentation, inspections, or the upcoming eSignatures. 11. PW has an alert page, which we use regularly like a to-do list. Once again, it's great idea that is poorly executed. The alerts come in randomly instead of by date. We have to look very carefully to make sure we do not miss an important alert because it could have been buried in the long list. We would like to see the option to group the alerts by type or even importance into folders. Right now, it is a hodgepodge of chaos with only tiny symbols to show what type each alert is. And we would like the ability to select multiple alerts to delete at one time, instead of having to delete each one individually. 12. Move out procedure. The move out procedure could be better. It would be nice to have a move out checklist similar to other systems. Also, PW does not allow you to enter a forwarding address without doing the final accounting. We don’t want to refund a deposit until all the expenses and repair bills have come in, yet we can’t enter the forwarding address until the deposit is refunded.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Charles P.

Growing Management Company

Used daily for less than 6 months
Reviewed 2017-01-23
Review Source: Software Advice

I have a new property management company and we started to grow and I out grew the other software I had it was good but now that I'm getting close to 100 properties I needed a company that I can do everything with and after doing my homework I found PropertyWare it has everything I need and will not be able to outgrow it ever. The price is right for all the services that it gives you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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linda l.

On site reveiw

Reviewed 2016-11-21
Review Source: Capterra

Used On site, pretty easy to use. it is pretty functional. Never spoke to customer support. Not sure the value of the money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Michael B.

Residential Property Management

Reviewed 2009-09-28
Review Source: Capterra

Best software application of several I tried to manage a portfolio of 735 residential units.

Pros
Property portal and marketing for my proepties was extremely easy and a high value added. All the other modulas I used were a cinch to use and very intuitively built.

Cons
Accounting softwrae is good, but needs some more features to make it easier for me to use for partnreship accounting and for creating trial balances

Rating breakdown

Ease of use
Customer support

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Arne A.

Propertyware is a very comprehensive yet easy to use software that is interactive to both tenants and owners as well.

Used daily for less than 6 months
Reviewed 2017-04-25
Review Source: Software Advice

Pros
applies to any size of portfolios. the tenant and owners' portals are awesome as it increases our aim to be a customer-focused company.

Cons
My only issue is the expensive recurring monthly payments. It would be easy to just have a one off payment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Real Page seems Outdated

Used daily for 1-2 years
Reviewed 2018-11-27
Review Source: Capterra

RealPage was decent for property management, it was just not as user friendly as I would have liked. It seems like it took more steps then needed to accomplish many of the tasks. It needs to be updated to be more use friendly.

Pros
This does most of what you need to property management and works well with affordable properties. It has a good selection of reports and is fairly easy to use. It does a good job of tracking prospects and creating tasks to manage your staff

Cons
Real Page seem a little clunky and not as easy to use if you manage multiple properties from the same office. It felt like we were always jumping in and out of properties and we could not easily move between the properties. Also the accounting portion was not well integrated with the rest of the system

Response from RealPage


Thank you so much for taking the time to submit a review for Propertyware. You'll be happy to know we've already begun introducing a unified design to our product to create consistency with other RealPage products, modernize the look and feel and make it mobile responsive for all users.

In addition to design, core sections of our accounting workflow are also being improved in early 2019 as well so stay tuned!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Christine S.

Thank you Propertyware!

Used daily for 2+ years
Reviewed 2017-01-19
Review Source: Capterra

Shout out to the Propertyware team for great customer service this week! We needed a past inspection pulled out of the archives and the team jumped on it and got it to us within 24 hours! Saved us a lot of headaches! Thanks!

Pros
All of it's functionality.

Cons
The email tool could use some work. Simple features like email addresses auto-populating would be very helpful. This seems like some 'low-hanging fruit' that could be done but hasn't been. Even better would be a full email server/platform within the system (but no one on the market offers this). Online application process could be a little more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Alex M.

Great product with NO customer support

Reviewed 2010-03-02
Review Source: Capterra

Lukewarm. If they only had customer support, I would say absolutely yes. But be warned they don't value their clients, it least not the ones with 200 units, maybe if you have a couple of thousand?? But, that would be a risk.

Pros
It really does it all, and does a very good job. It is a well done software, that runs completely online. It integrates everything, and produces great looking reports

Cons
Customer Support. The above problem is not the worst part. That would be the ePayments!!! For the love of God do not subscribe, as we did, for three nightmarish months. We scrambled trying to fix all of the errors it created, Our work increased ten fold, and we found out that tech support was even worse when it came to ePayments. We've long since canceled the ePayments, but still find problems to fix. It's a nightmare and Propertyware has charged us and admitted the ePayments aren't working. Their customer support is crap, but what they did with the ePayments, makes me regret the day I started using Propertyware. I probably will find someone else to use in the near future. We currently have 200 units with them, so I'm not looking forward to the hassle of transferring. If they only had customer support I would be fine with all the problems.

Response from RealPage


Propertyware has recently merged with RealPage and we have increased our ability to respond to Customer services issues. Not only is there a dedicated phone number to reach support, but also you can submit a support ticket online requesting help.

Our E-Payments solution has vastly improved since we have enhanced the system powered by RealPage Payments.

About Propertyware
Located in San Francisco, California, Propertyware pioneered property management solutions for single-family and low density rental units through a full suite of on-demand property management tools that are self-provisioning. More than 2,000 companies in seven countries utilize Propertyware.

About RealPage
Located in Carrollton, Texas, a suburb of Dallas, RealPage provides Software-as-a-Service products and services to more than 30,000 apartment communities across the United States.

Rating breakdown

Ease of use
Customer support

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Sandy H.

Reviewed 2013-04-22
Review Source: Software Advice

I have been using Properyware for two months now. I previously used Appfolio for approximately one year, and I find Propertyware to be much more user friendly. I know more about the software in two months than I knew about Appfolio in a year. Their customer service department is outstanding. You have the option of emailing or calling to speak with someone immediately, and always receive a follow-up email after your question or problem has been addressed. The only thing Propertyware doesn't do that would be nice is paying bills on-line. However, I do believe they are working on that, and the other software I have used in the past didn't have that option either. I highly recommend this software to people who don't want to spend several hours learning a complicated system. Naturally, there is some set up time and a learning curve, but it is minimal compared to other systems. They seem to be slightly more expensive than some other companies, but in my experience, it is well worth the cost with all the benefits the software offers.

Rating breakdown

Ease of use
Features
Customer support

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Aaron C.

4 years of HELL

Used daily for 2+ years
Reviewed 2017-04-04
Review Source: Software Advice

Go with anything but propertyware. An excel spread sheet would be less frustrating.

Pros
Has lots of features and reports. Thats about it. It has a huge learning curve and then they like to keep adding "features" that make it more difficult and less control.

Cons
Real Page tries to add services at every corner and they produce products that are a year from being ready for market and push them on their clients. The first was Maintenance Plus --- DISASTER. The latest is the payment processing - This is where they make money from the tenants by processing your payments for you..DISASTER x3. It cost me days of my life I will never get back. I am changing companies after 4 years of HELL.

Rating breakdown

Ease of use
Features

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Sabrina B.

Problematic

Used daily for less than 6 months
Reviewed 2016-12-05
Review Source: Software Advice

It is a very difficult system to navigate; have to go through multiple screens just to get information relating to one property. Visually unappealing, and different features do not always show up on certain monitors. {ie: "unpaid bills" watermark} Very expensive, and someone redundant. The widget at the top of the banking tab is very inconvenient, yet there is no way to disable it. The global search isn't available on every tab, and the manner in which vacant unit information is posted when it comes to a multi-building is extremely inconvenient and confusing. The reports don't always populate as they should, and certain information is difficult to find. The owner statements are repetitive. Difficult to narrow down just a list of tenant payments made, without having to wade through how the system allocates the payments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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