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RealPage vs Buildium Comparison

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Overview

RealPage is a cloud-based property management solution designed to help medium to large businesses organize and store electronic...

Category Leaders

Web-based system that streamlines processes for property managers of rental properties, condos, and homeowners associations.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

52

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

106

5

4

3

2

1

45

38

17

2

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.5

1.9K

5

4

3

2

1

1.2K

555

96

23

33

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

The integration for everything is perfect. I am a super user on onesite and have loved learning the ins and outs.
Really liked the ease of allowing residents to switch from one room to another (bulk roommate shuffle). I liked the ease of the account ledger visibility/delinquency reports.
The best property management softwares out there by far. User friendly and helps you make sure your employees follow through with proper procedures.

Pros

Buildium has great people backing it up. Everyone I have spoken to from implementation to customer service requests has been very knowledgeable and helpful.
Our clients like the reports better than a previous software we used. Customer service and online help are outstanding.
Overall, this is an excellent product at a great value. Customer support is very responsive.

Cons

I wish when you denied an applicant it denied it all the way in the system instead of having to deny the screening then deny the application.
Also not fond of the inability to go back if end of month was accidentally finalized. Leaving the company in a bind for several weeks while support assisted with this problem.
Customer service is terrible and time consuming; they bounce you around to foreigners that seem unfamiliar with the software.

Cons

I have a problem with one tenant payment and I didn’t pay for their support, so that made it more difficult.
Then my tenants started complaining because they could not pay via the site!!! Ugghhhh!!!! Plus, there is no way to see who had been emailed, what has been collected, etc.
I would be worried about the level of service if even the sales people don’t call you back when you are a prospective client.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features30
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Audit Management
  • Audit Trail
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Client Portal
  • Commercial Leases
  • Commercial Property Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Email Templates
  • Event Management
  • Expense Tracking
  • Faculty/Staff Management
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • General Ledger
  • HOA Violation Enforcement
  • Inspection Management
  • Insurance Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Occupancy Management
  • Online Payments
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Property Management
  • Real Estate Rental
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Leases
  • Residential Properties
  • SMS Messaging
  • Self Service Portal
  • Summary Reports
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Management
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Website Integration
  • Website Management
  • Work Order Management
  • Total features85
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Audit Management
  • Audit Trail
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Client Portal
  • Commercial Leases
  • Commercial Property Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Email Templates
  • Event Management
  • Expense Tracking
  • Faculty/Staff Management
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • General Ledger
  • HOA Violation Enforcement
  • Inspection Management
  • Insurance Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Occupancy Management
  • Online Payments
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Property Management
  • Real Estate Rental
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Leases
  • Residential Properties
  • SMS Messaging
  • Self Service Portal
  • Summary Reports
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Management
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Website Integration
  • Website Management
  • Work Order Management

Integrations

  • Total integrations19
  • AvidXchange
  • Birdeye
  • BombBomb
  • Brokermint
  • DocuSign
  • Funnel
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Rent Manager
  • Stripe
  • Xero
  • Zapier
  • dotloop
  • Total integrations8
  • AvidXchange
  • Birdeye
  • BombBomb
  • Brokermint
  • DocuSign
  • Funnel
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Rent Manager
  • Stripe
  • Xero
  • Zapier
  • dotloop

User reviews that mention these apps

MD
AvatarImg

Mark D.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Buildium logo

Buildium

Bank integration

Reviewed 2 years ago

From 2017 to late 2019 we were very happy with them. They were bought by RealPage in 2019. My guess is this has something to do with the issues we are facing now.

Pros

Mostly user friendly and easy to use when the bank integration worked.

Cons

No longer lets us reconcile with the bank link. States specifically this is a feature of their software but we are told by Buildium that we will have to manually reconcile. This was a PRIMARY reason we chose Buildium. The answers we get as to why are inconsistent from each person we speak with. Now we are being told that our subscription price is being raised. Would be nice if they were accountable for their issues but it's a constant passing of the blame.

Vendor response

With auto-reconciliation, we rely on compatibility with the banks and their login requirements. Recently, an issue has been identified with banks that have multi-factor authentication as part of their log-in process; this includes receiving a code via text or an authentication app. I hope this provides more background for you around this functionality.

SG
AvatarImg

Shane G.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Buildium logo

Buildium

Things are Changing

Reviewed 3 years ago
Pros

Buildium Onboarding was streamlined and simple. They even sped up their process to align with our targets, and it was great! Buildium's Resident Portal is top notch. It looks better than the competition and is extremely user friendly. Buildium's Reporting is fantastic with easy to generate and easy to use reports.

Cons

Buildium is moving in a different direction since being acquired by Realpage. You now have to pay more for adequate customer support (Their ticketing system is very slow, expect 24-48 hour minimum response times), and are putting most new features behind pay walls with insane costs. Buildium has no prospect or lead management system at all. Buildium clearly has no intentions to follow the desires of their users. They have a recommendations page where users are allowed to go and post ideas and recommendations. Highly voted and requested recommendations have been sitting there for years. Buildium seems to have ignored this tool.