RentRedi Reviews

Ease of transition from another provider and good customer support

Pricing is higher than previous provider

Hi Gideon! Thank you so much for reaching out and leaving us a review! We really appreciate it and are glad you're finding RentRedi's customer support valuable. RentRedi offers many great features for all our customers! Besides rent collecting, you also now can manage listings, maintenance, tenant screening, and accounting! Thank you again for leaving us a review!

Ease of set up. User friendly. Great support team.

I have zero complaints. Would highly recommend

Thank you so much for your fantastic review! We're thrilled to hear that you found RentRedi easy to set up and user-friendly. Our support team is always here to help, and it's wonderful to know that they've made your experience even better. We're grateful for your recommendation and look forward to continuing to support you in managing your rentals!

Charli helped me set up all my properties in RentRedi today and could not have been more gracious or patient!!!

Connecting financial accounts because it feels like you’re giving a stranger access to your complete income source.

Thank you so much for your kind words! We're thrilled to hear that Charli was able to assist you in getting everything set up smoothly. Our team prides itself on being patient and helpful, so it's great to know that was reflected in your experience. We're always working to make the account process as secure and comfortable as possible. Your feedback is valuable, and we'll continue to enhance our security and user experience. It's fantastic to hear that you're finding RentRedi easy to navigate and accessible overall. If you have any other questions or need further assistance, we're here to help!

Everything I need from pre-screening to rent payment is all there at a very solid price. It hardly costs me anything to have all the tools I need. Plus, the customer service is so freaking good. They typically answer any questions I have within a few minutes via the chat.

There was a bit of a lag getting all my bank accounts and tenants up and running. I ran into some trouble, but luckily I was able to talk to the customer support to help me through these things. If I could improve one thing, I would make the prescreening templates a little more flexible. I'm defaulting to use GoogleForms because they offer me a lot more capabilities.

Hi Michael! Thank you so much for giving us a 5-star review! We really appreciate it, and we're happy to hear that our prescreening and customer service have been beneficial to you. Regarding the prescreening, if you have feedback on how we can improve the process, please email design@rentredi.com. We are always happy to help or discuss how we can improve the app!

Customer service is great. I've used it each time I've logged on (twice) and each time I got my issue resolved right away. With the prior service I used, it would take a couple of business days.

Difficult to navigate to change rent. So far I haven't found it to be overly intuitive.

Hi there! Thank you so much for leaving this review! If you ever need help navigating the site, please feel free to set up an onboarding session or give us direct feedback at design@rentredi.com! We are happy to help always!

Before Rentredi, our property management system was fragmented and inefficient, meaning that there was a huge problem associated with scattered data, manual processes and lack of automation leading to delays and inefficiencies as well. Now, this platform has changed everything for us by providing one platform that incorporates the entire lifecycle of property management in a seamless manner.

The occasional technical glitch or just any software update is one challenge we have faced on this platform that momentarily disrupted our workflow. Nevertheless, it is a platform that provides continuous updates and better users experience through addressing all technology issues which is why we are now less vulnerable to disruptions.

Thank you so much for your kind words! We're thrilled to hear that RentRedi has become an integral part of your property management strategy. We love to know that our software enhances customer satisfaction and drives business growth for your organization. Your recommendation means a lot to us, and we're committed to continuing to provide the tools and support that help you streamline processes and achieve greater efficiency. Here's to your continued success and expansion in the real estate portfolio! Thank you again for your trust and support.

What I appreciate most about rentredi is their customer service! I think this platform has a lot of the common features that someone might need and if for any reason you need assistance they are ready to help.

My lease favorite feature from rentredi would be the application process! In my opinion it would be very helpful to have tenants insurance available to the landlords as well as when leases are completed, we should be able to sign through rentredi. There currently is not a feature for you to send the lease for signature.

Hi Zakau, thank you so much for leaving this great review and feedback! We appreciate your insights. If you would like to share your experience using our interface and how we can improve it, feel free to email design@rentredi.com!

It was easy to set up, easy to navigate, the app is easy to use, and the tenants are all using it effectively. I was able to post all the charges for the year so the tenants can see exactly what they will be paying for and I’m able to keep an eye on all the charges. I also really like the credit boost feature I offer the option to my tenants, which is a six dollar costto boost their credit score when they pay on time. I think this function is an opportunity. to boost their credit score when they pay on time. I think this function is a missed opportunity for all tenants. I chose this app because I really like that function as well.

I would really like to see RentRedi offer the ability to create invoices so I can properly bill the landlord for the work I am doing. Also, it would be great if there was a secure portal so tenants can safely send me sensitive information. The initial set up took a little time. You have to verify you are the property owner by providing your contract or the owner by showing your deeds. You also have to verify your bank accounts.

Thank you for taking the time to share your detailed feedback about RentRedi. We're thrilled to hear that you find our property management software easy to set up, navigate, and utilize, both for yourself and your tenants. It's fantastic to know that you've found value in features such as the credit boost option, and we're glad it's proving beneficial for both you and your tenants. We appreciate your...

Read more

The simplicity of setting up tenants and payments.

Can’t really think of any cons at the moment.

Great service. Reached out to me to make sure I had everything I needed and I knew how to use the product.

There are times that the apps do not load properly or load slowly. For both myself and tenants.

Hi Jon! Thank you so much for reaching out and leaving us this awesome review! We appreciate you taking the time to let us know where we excel and where we could use improvements. Thank you for being a valued RentRedi customer!

I almost like how easily I can use it for the first time. Without technical knowledge, I still can use and explore all its functions easily. Also, when checking its documents, I can always get the answer for my issues and concerns. Cannot tell about the dashboard with the good arrangement which provides a good view and work on it faster. It fits with all my requirements for manage properties for my daily work. Save lots of time and improve my working performance.

Not so much but sometimes, I need to refresh the software to get the better performance as well as the technical support needs to rely more quickly. It is good if it supports auto hint for input based on the history.

Hi there! Thank you so much for this great review and rating. We appreciate your feedback and hope you continue to enjoy using RentRedi to manage your rentals!

It has a fanatics dashboard with friendly user interface that I can have a good overview with just a glimpse. Also, with detailed documentation, it is quite easy for setup and understand how to use. Lots of features to support the requirements like automated reminders on the due date.

Support should be more faster and sometimes, observes the app errors.

Hi there! Thank you so much for leaving this great feedback and review! We really appreciate it and value your insights regarding how we can improve our support to better serve our customers. Thank you again!

It's a platform that provides easy search. It also the secure payment and personalized support.

The site is sometimes out of my control at the moment.Have to go to each unit's page to see who has paid, and who has yet to pay.

HI there! Thank you so much for leaving us this rating and review. We value your insight into how we can improve our product and will pass along your feedback to the team!

This is a user friendly, streamlined product.

Some functions can initally be hard to locate.

Hi Skyler! Thank you so much for taking the time to leave us this review. We really appreciate your insights and hope you continue to enjoy using RentRedi!

For a person like me having to do everything on my own and needing to learn as I go and with not much time, I need results and can’t waist time or money. So it is critical that any software used produce results with the minimal time and effort. I know is not easy but, if someone from rent ready contact a new customer and make sure that person is taking advantage of all the services all will be a lot better

Doesn’t work the same on the iPad and sometimes while setting up, everything was erased and I had to star all over.

Hi Guillermo! If there's ever anything you need from the RentRedi team, we would be more than happy to set up a time for you to chat with a member of our team. Please reach out to team@rentredi.com and we can get something scheduled!

It really has been great! Love the price and the ease of use!

The charge features are a little difficult to understand

Hi Parker! Thank you so much for taking the time to leave us a review, we really appreciate it. We're glad you're enjoying RentRedi and hope you continue to find it useful in managing your properties!

We love the comprehensive coverage that we have with RentRedi. We can use it for all of our property management (collecting rent, advertising, sending reminders to renters etc.) and it's all done from the comfort of our home or on the go!

We don't have any complaints with RentRedi.

Hi Cherise! Thank you so much for choosing RentRedi for your property management needs. We appreciate you using RentRedi and taking the time to leave this feedback!

Easy to use, for the thing I need to do I think the software has all the features and more with a reasonable price

The process for creating a payment profile is not clear. They ask to upload documents but they do not give any feedback. Considering that they create an ACH profile I cannot see why all of this.

Hi there! We are sorry to hear that your experience wasn't the best, and we appreciate you taking the time to leave this feedback. We ask for verification documents to ensure that we keep our platform safe for everyone. If you ever need any help, please feel free to reach out to our Customer Success team at team@rentredi.com and we will help you out!

I like the way that late fees are automatically calculated and added.

I don't love the "tiles" for each months rent. I'd rather have line by line transactions.I wish it were easier to call in for support.

Hi Cory! Thank you so much for this great review. We're glad you're liking the auto-late fees feature so much!

esthetically pleasing, appeared to be easy setup but help guides used

tenant was not able to use app; stated that it was flaky and non responsive at times. tracking applications, tenants, etc. was not successfully; tenant couldn't send the application(s) back through the system. applications, verification process, etc. was not updated in quick time to see current statuses. payment option was not trustworthy for tenant

Hi Debra! Thank you so much for taking the time to leave this feedback. We're sorry the tenant app wasn't working out for you. We have live customer support in the help chat or by email (team@RentRedi.com) and phone ((917) 793-6068) if you ever need help with the app or potential bugs!

We were just starting our rental business and needed something to help us keep up with the different properties and renters. Something with online access that would be easy for our renters and robust enough to be a help to us. RentRedi fit the bill, it allows you to execute leases between you and the renter, it is a repository for your documents, it is our payment and notification hub for the renters, and we use it for our listing, application, and background checks.

It is lacking easy-to-follow instructions in several sections. When trying to list properties it does not allow for photos to be permanently attached to each individual property. So, if you have multiple properties you have to delete photos and hold them off software. And, there are times when customer service assistance is not available. You have to leave a message and wait for them to call back and usually by the time they call back I am off to the next project and not near the computer.

Hi Clint! We appreciate your feedback regarding listing properties. For support, we are available with our live chat support, in addition to phone and email support if you ever can't get ahold of someone! Again, thank you so much for this feedback. We do appreciate it!

Already set up instead of coming up with a system myself or using excel sheets.

I am not a big fan of this system compared to other management apps I have used in the past. Too much stuff to remember which does not make it easier to navigate and move forward quickly to get in and out. Some navigation does not make sense therefore it can be confusing. If something is working, do not change the way it works. Making changes too many times is frustrating especially when you just...

Read more

It is very easy to setup and has great customer support. The notification template is helpful to send quick messages to all tenants in a building!

The tenant payment options are really painful to manage and working with support didn't fix this. The $1 ACH fee is not okay to past to the tenants, that is why I left and started using TenantCloud. T

- easy to set up - great customer service (very quick & responsive) - easy to help tenants - love "e-sign" option

- would like to see better reporting options - would like to have option to add credits to individual tenants - would like easier process to move tenant to a new unit (and not lose their history) - would like to customize "home screen"

RentRedi is very easy to set up and get started with. It took minutes for me to set up my first rental property and all the payments expected for the lease.

Nothing really. It is just a quick and simple landlord tool for little money.