Payscore Reviews

Customer service, ease of use of the dashboard, ease of reports. The Payscore team listens to feedback from the end user and implements, when appropriate.

Can be frusterating to a non-tech savvy applicant.

Payscore has a great team that will assist with any questions and can walk you through any issues you may have. They truly are committed to helping you full integrate Payscore to make your workflow easier!

I have not come across an aspect we do not like about Payscore.

Nothing. This software gives every appearance that it is a scam.

This verification relies on the applicant surfing onto The Closing Docs portal & logging onto their bank account, via that portal. Although The Closing Docs claims that they do not see or keep the applicant's username & password for their bank account, they do not provide any evidence of that. It is simply, "Trust us." That is not reasonable given that they are a fly-by-night startup. One of their developers could have fraudulently written the software such that the information is being collected. Further, no company should pressure their customers to be exposed to the significant financial risk generated by using The Closing Docs.

Fraud proof, real-time, fast and accurate.

I can't think of any. It's a perfect service/product.

I was referred to The Closing Docs by a friend who manages 20 doors and I only manage 4. The Closing Docs was super intuitive to sign up and set up for a trial in order to request my first income verification for a tenant applicant. I used to do it manually and it took several hours. Once I added my applicant's info to the system, the income verification came back around 45 minutes, and I had the lease sent to them and signed within the hour. It's never been so easier to verify an applicant's income! My new tenant also thought that the fee was very fair for them to pay.

The mobile user experience was not as easy to use as the desktop experience.

-You can do an "expedited background and credit check" that does not need an SSN. Good for shaky tenants who do not want to share that.

The income verification shows EVERY DEPOSIT (including refunds). Very disorganized. Continuously have issues with support, who is the company founder. He refuses to see when there are issues with the pull and will argue with me until I have to outline the situation again.

Thanks for submitting a review regarding The Closing Docs. We would be more than happy to answer whatever questions you have about our automated income verification services. Because you have described services we do not deliver, it may be that you have us confused with another of your vendors? And you list having a service experience which is atypical, further suggesting you may be thinking of others. Any of our existing customers will tell you the team is prompt, courteous and resolute in meeting their needs. Please feel free to connect with us at support@theclosingdocs.com and we'll be happy to foster your success while addressing any concerns or questions you may have.

The Closing Docs customer service is extremely punctual, friendly, helpful and patient. The chat button they offer to all users is very efficient and effective and regularly monitored and chat questions are always responded to quickly.

Some banks aren't compatible with this system

Thank you for your review, Kristin! We are hard at work and plan to drastically increase the number of supported banks in the upcoming few weeks. Stay tuned!

I can easily see all deposits so I know if applicants are reporting income properly. No more babysitting applicants to prompt them to send in pay stubs - which could be easily faked. And its integrated with Buildim

I don't have any complaints or conts to report.

I love how this product is efficient and accurate!

Would like to see credit unions be supported

This gives us so much piece of mind and combats against applicants providing fraudulent bank and pay statements. It syncs so effortlessly with our property management software.

The only minor issue is that I would like the mobile number to auto populate the same way it does with the name and email of applicants when it's synced with my property management software. That's the only issue I have which is pretty much a non issue.

Thank you Chris, we are happy to make your life easier as a property manager!

Everything I needed, one stop shop: for both sides.

Didnt know about it sooner. Could have saved much time m

Very user-friendly and easy to use, Reports are easy to read and understand, Helpful in verifying the income of our applicants, Very reliable tool

None - Any suggestions or additions we requested were made.

The closing docs is extremely user friendly- for both our applicants but also our team reviewing the applications. It's great that applicants can pay the application fee online. Your application can be adjusted to fit your specific needs. It's a win-win for everyone!

None! Anything we've needed tweaked has been instantly addressed and changed. We're very happy!

The Closing Docs' automated income verification allows me to automate the entire rental application process. When you're a property management firm trying to scale, automation is key and The Closing Docs allows me focus my time on more high-impact items!

While 95% of applicants comply, there are still older applicants that hesitate through the income verification. Luckily, The Closing Docs provides an alternative workflow for the people uncomfortable with connecting their banks.

When I rented my place out, I loved knowing that my tenants were thoroughly vetted financially before I took them on. It was cool seeing a quick snapshot of their finances before I made a decision.

No cons were added to this review

As a property manager, it takes a lot of time to collect income information on candidate renters. This app makes it a snap! I'm shaving literally hours off the screening process - love it!

I was concerned about applicants' adoption, since they have to participate in order to receive the data.