TrueRent Reviews

Very affordable. A lot cheaper than the bigger companies like Buildium and Appfolio, and offers a lot more than the smaller companies with similar prices. Very intuitive and easy to use. The financial reports it generates are very helpful. The rent roll feature they offer is great and helps keeps track of who has paid and who hasn't. The QuickPay ACH payment program is really nice. Almost all of my tenants now use it to pay their rent.

The site works on my iphone and ipad, but it would be great if they offered an app. Their QuickPay ACH payment program is great after you get approved, but the application process was pretty long (about 5 days).

The cost/flexibility of the tool. I can't find any other sofware near the value this provides for the cost for a mom/pop landlord.

There are some missing features and sometimes it's a little clunky. The search features leave a bit to be desired as you can only search on standard choices, not on custom pieces.

Great value for the money, offers quite a few features for an affordable price

Too many steps to set accounts, features and processes seem to change frequently with no warning (example, we allow 5 days grace period for rent before it is considered late. Until recently we had to set the late fee as due the 4th in order for it to go into effect on the 6th as per our leases. Now it is actually set correctly on the software end. There was no notice to this change which caused some panic on the part of tenants).

Easy to use tenant screening is awesome tenant payment online is great tracking the expenses is good

need more improvement in the following 1. add a place where you can add your general expenses that's not related to a certain property such as meals, trips, office expenses and so on 2. we are in deep need of mobile APP 3. track your credit card automatically and having the transaction ready to assign it to the property or edit 4. the customer service is very slow responding and having no phone number to call

Intuitive, useful features, online rent collection, credit screening

Does work with vacation rental but they say it's coming soon.

Once you understand this program it is pretty easy to use. Also it is easy to set-up Can save your tenant correspondence in tenant file, ie. letters, pictures, etc.

Tenant/Landlord forms are not a part of this program. There is nowhere to save your letters (templates) on this program. Forms need to be saved elsewhere ie. Microsoft word.

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The software was able to accommodate all my property rental documentation needs as well as providing detailed reports and address reports. It was reliable as some software has glitches but not TrueRent! The software also handled my vendors accounts and deposits to the owner with breeze.

I did not like the way it allows the tenants to log into their own portal and it has to go through their website so that the tenants know all about the service as if to elude they are advertising to my tenants. I think a branded or separate area or page should be available for tenant log ins and should integrate with my website.

The ease of use. The year end reports, everything from vendors to every day entries. I've tried other programs. This one works best for me.

Removing , and adding new tenants is a bit tricky.

Innovative and easy to use along with great customer support

A little pricey but totally worth it given the features

Nothing, no real likes

Your software is barely a glorified spreadsheet. I have called numerous times to your customer service department with any without any help from anyone. I just like your product thoroughly and I'm looking for something new at this point in time. Between the low functionality of the software in the lack of customer service I have no idea what I'm buying from you.

Easy to use kept information on properties

Started charging for small investor sometimes not easy

It is very comprehensive, including about everything a landlord (or his accountant or, god forbid, the IRS). The software keeps getting updated for clarity and ease of use. Updating the structure of Tutorials is one case.

Some features are not clear to me. For instance, I have never understood the Ledger function.

Easy to use and navigate Good value for price

Hard to get assistance from customer support. Doesn't erase tenants in transactions after they have left Can't maneuver rents as needed on occasion

One of the best features of this product is customer support that is offered. Reply’s are prompt and solutions are to the point. The cost of the product was very affordable for the size of my company and my tenants have no complaints using it on a monthly basis. The software has continued to improve and get easier to use over the years.

Some of my older tenants have difficulty initially setting up their accounts. There is now an additional fee to have rents deposited into two different bank accounts. Initially I picked this product because it was going to allow tenants the choice to pay through their bank account or by credit card with the additional fees being charged directly to them, but that option didn’t come to fruition exactly as I had hoped.

Easy to access from anywhere with a computer. Ability to keep documents related to transactions attached in the cloud. Fast customer service, makes preparing reports for taxes a cake walk!

Sometimes they have some bugs, but support has always been fast to repair.

Very easy to use. Fast and efficient, true results

Application for tenants could use some more information.

Excellent features and value for the monthly cost !

Hard to correct a glitch in the system. Hard to contact Customer Service when You need immediate help.

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No pros were added to this review

No cons were added to this review

The ease of use and the ease in completing the database.

The inability to accept credit card payments from tenants

It keeps me focused on the other things I do for a living other than collecting rent.

I still haven't learned everything about the software because I haven't done a deep dive into all the features this program offers.

Some fields were adjusted per my discussion with them. Very receptive to changes

At first, some things were a little confusing but got them solved

This product is a great way to keep your rent organized. I love how you can enter the tenants into the different buildings and keep track of security, even upload the lease.

It is a little hard to use the recurring billing as it does not seem to do it all the same each time.

Just as the company's website says, this platform does really allow for time to be saved and profits to be increased. Online rent collection is the best!

Overall, I think the software was easy to learn. I could use a bit more training to make sure that I am using all available features.