Arketa Reviews - Page 2

The salesperson was very nice and seems to believe in their product and service. However, what was promised on the sales end was not actually the way the team works. My setup meetings were canceled, my questions were replied to with links to videos that didn't actually answer my individual questions or help me with the kind of help that was promised. Their "live support" is just zoom meetings, which are at set times that don't fit in my schedule. The one I attended and the recorded version I watched also jumped past people's questions as "we're not really going to get into individual issues, but you can find your answer here."

I was buying into this because I believed they would provide the individual support I need, but just paid a lot more, and got a lot less, than my Squarespace. If all I was going to get was links to video tutorials for support, I could have just stayed with Squarespace. I absolutely hate that I spent so much time and money on this and didn't get a single month of the product up and running due to all the issues in getting the help I needed, I paid for a website I can't access. I put work into the back end and it didn't end up published correctly, despite following step by step instructions. Tasks that are simple on squarespace are complicated here.

I was sold on Arketa based off of the previous platform, which seemed to be smoother than this one, the cost is affordable.

The new system has many flaws, I haven't gone a solid week without a new "bug".