App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Blackbaud Altru Features

Features Summary

Functionality

3.6

/5

36

Total features

50

5 categories

Blackbaud Altru features

Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Attendance Management
Attendance Tracking
CRM

Common features of Ticketing software

API
Activity Dashboard
Attendance Management
Barcode / Ticket Scanning
Calendar Management
Concessions Management
Credit Card Processing
Customer Data Management

Price starts from

399

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.6

/5

36

Price starts from

399

visit website

Total Features

50

Unique features

  • Real Time Analytics

  • Registration Management

  • Member Database

  • Dues Management

Functionality

4.8

/5

63

Price starts from

8

Per month

learn more

Total Features

57

Features in Common

19

Unique features

  • Real Time Data

  • Data Storage Management

  • Location Tracking

  • Product Catalog

Functionality

4.7

/5

30

Price starts from

0

Per month

learn more

Total Features

20

Features in Common

7

Unique features

  • Content Management

  • Online Viewing Rooms

  • Asset Library

  • Exhibit/Vendor Management

Common Blackbaud Altru comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

A complete non-profit fundraising and ticketing tool

Reviewed 3 years ago

Initially, we saved tens of thousands of dollars migrating our POS, CRM, and online ticketing platforms to the single Altru platform. We've never regretted it. That was about seven years ago, and we're still happily using it. Altru generally does everything we want it to do. It's great for admissions and event ticketing but not a great tool for email marketing or running a gift shop, though it does send bulk emails and allows you to sell merchandise. If you have an email marketing tool or gift shop software, keep it.

Pros

All our donor, patron, and visitor information is in one place, secure in the cloud. We rely on Altru to keep all our sales, donor, and member records together so we can see all the ways our constituents connect with us. This also makes reporting much easier, having all earned and contributed revenue recorded in one database. This also makes training easier, as there's only one system that many of our staff need to learn and interact with, everyone from ticket sellers to fundraisers. Finally, using one cloud-based system requires fewer administrators and no server hardware, streamlining staff and IT costs.

Cons

The financial and revenue setup can be intimidating, since there's a general ledger behind all the sales and revenue transactions. A general ledger must be set up, fiscal years created, transactions mapped, payment types created, payment methods created, etc. It can be daunting without a background in accounting or bookkeeping. You will need a trained financial professional to help oversee the financial configuration. Blackbaud will help you set this up initially, but you will need someone knowledgeable to oversee those parts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Altru by Blackbaud Review

Reviewed 4 years ago

I know a good amount how to deal with things on Altru, but if something comes up that you don't know, it's not always self-explanatory how to get done what you need to get done. Sometimes you have click on quite a series of things that you would never things to click on to make something happen. That being said, it doesn't seem to glitch often, which is nice. Again, having all the needed resources right there in one software is a helpful.

Pros

I love the amount that you can do on Altru and that it can all be done in one place. Whether it's keeping our volunteers organized, scheduling tours, selling event tickets, etc., it can all be done right there in Altru.

Cons

There are multiple ways you can do everything. Rather than having one concise way to do each action, you have to search to find many not simple ways to do everything. Sometimes, screens look slightly different on different computers as well, even though they've all been updated. It's amazing how much you can do, but it would be so much easier if the methods used were more concise.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

That 360 Degree View

Reviewed a year ago

While there are several things that I would like to see improved in Altru, I still believe it is still the best product out there for non-seated venues that need a ticketing solution. Our reporting has gotten so much better because we *can* see what members, donors, volunteers, etc have done with our institution. I find the support and ongoing education webinars that Blackbaud offers to be lacking and they need to improve their discovery process.

Pros

The absolute best part of Altru is that it offers a 360 degree view of our constituents. We can query on many different types of engagement with our institution to see who our donors are or how likely a member is to renew. For frontline staff, the user interface for ticketing is easy to use and very intuitive. Training staff is so much more pleasant with this software!

Cons

Group sales and group sales reporting are woefully underdeveloped (I will never understand why the entire group sales sales method was just left out of the Program Revenue report). Refunds and exchanges are also really terrible in the system. There is no room for human error and trying to offer customer service to our constituents often results in our institution looking bad because the system just won't let us help them in a timely/efficient manner.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gotta have me some Altru

Reviewed a year ago

Once trained, employees are more likely to become more engaged with the product and will see the advantages of one CRM instead of bouncing from one CRM to another. Customers are happier when they don't have to wait. In fundraising, it is vital to be able to see what donors are also members or ticket buyers opening the door to the ask. Stewardship of donors is simplified with everything about the donor on the screen in front of you during a call or even on your phone on the way to a meeting. Many processes are automatic once set up correctly. And again, customer service and support are tremendous assets for Altru.

Pros

Ability to have fundraising, ticketing, events, membership all in one CRM is amazing. It has increased employee production, made patrons and donors happier (less waiting, ease of use), increased fundraising ability by having the ability to see who hasn't donated yet attends/purchases abundantly and relationships between constituents. I absolutely LOVE this CRM and would only consider moving to another organization that uses the product! Training and support are amazing. Support is always available through knowledge base, community, videos and when really stumped, through online chat. And they CARE about helping you with find the answers you need.

Cons

No CRM is perfect. The canned reports aren't always easy to manipulate when downloaded while the queries can be difficult for those not using them on a regular basis. The prospect management is not as flexible (would like the ability for one person to handle all the fundraiser's management) and can be redundant in places. There are small glitches here and there, and the email ability from Altru is poor, but they are constantly listening to their customers to make needed improvements.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

A big improvement over our legacy system

Reviewed a year ago

In my role, I primarily use Altru for scheduling programs, both onsite and offsite. We've had to develop creative solutions for complex scheduled programs like field trips and outreach visits, but more straightforward scheduled events were easy to implement. The ability to maintain a large database of individual constituents and organizations is very helpful for scheduling. Prior to implementing Altru, we used an in-house built legacy system that was impossible to maintain, and after the initial launch pains it has been a great improvement.

Pros

Queries and exports are very helpful. The ability to maintain and manage a large database of constituents is an essential function for us. Blackbaud support and training materials are wonderful.

Cons

Altru is not intuitive to use, and was very intimidating for my team. There is one major flaw where you can too-easily delete an entire program with all of its events when you intend to only delete one event. This can be avoided by selling a ticket to any of the events, but happens sometime for us when a program is used to populate an internal calendar. Another flaw is that sales orders will sometimes glitch and get sent to "unresolved sales orders" with no notification, and unless checked regularly can be overlooked.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My experience with Altru began about 2 years ago. It was easy to use and had many useful features.

Reviewed 4 years ago

Reporting and database management

Pros

I really enjoy all the reporting and smart queries Altru can produce. It allows your job to be much easier and efficient. I also really am impressed and appreciate the customer support. Since I'm fairly new to Altru, I have a lot of questions. Knowing someone is there to assist means a lot to me.

Cons

Some of the features are great but at times you have to do 5 other steps in order for something to work. If there was a SOP for everything in Altru already created...I'd be in heaven.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Wide-ranging data management software with improving support/training options.

Reviewed 4 years ago
Pros

Covers every aspect of museum data management, from fundraising to programs to events and more. Excellent customization of data queries to manage data and run reports. Offers many levels of depth, to serve both front-line staff and power users.

Cons

Little/no training and support offered until very recently. Limited customization of layout, view options, colors, and categories in constituent records. Sometimes requires many, many clicks to achieve simple goals/record changes/reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

System is difficult to use

Reviewed 2 years ago
Pros

Blackbaud Altru has many types of uses, from POS to Donation center, the system has functions for every part of our staff in our museum, from Admissions to events and fundraising.

Cons

The system is extremely difficult to work with - the system is complicated to set up memberships, membership renewals, ticket sales, and unfortunately, doesn't work well with other systems since it was first created so long ago... There are manuals and courses to learn about the system, but they are very time consuming, taking 3 hours or more per course sometimes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Altru does it all!

Reviewed 4 years ago

I have been using Altru for about a year in a database management position. There were so many training resources available when I first started, and continued support from our account manager and chat support. There is an article for every problem I could run into. It has been a great experience learning how to use this database and implementing the use of awesome features that we weren't previously using!

Pros

I love that my company doesn't have to have many different databases to perform various tasks. Altru allows us to have a complete 360 view of our organization and our customers. We use it for all of our CRM needs - ticketing, programs, special events, donors, memberships, revenue reporting, etc. The support available through the parent company Blackbaud is so helpful for working out the kinks, as well.

Cons

This software is very expensive. Especially since the primary organizations who use Altru are non-profits.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

6 Reasons that Altru Rocks

Reviewed 7 years ago

The RISD Museum has been using Altru for almost 3 years. While some aspects of the product could use improvement specifically web forms, email analytics, and merchandise there are many ways that Altru rocks: 1. The conversion of our old data went very smoothly. The database experts at Blackbaud were extremely helpful and knowledgeable. 2. Second, Altru is very easy to use. Our Visitor Services...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Altru - 360 Degree View of Your Constituents

Reviewed 6 years ago

What Altru does really well for arts & cultural organizations, that other CRMs do not have the ability to do, is create a holistic view of your constituents - ticket buyers, donors, event attendees, etc. Everything is in one database, and there is no need to deal with various imports and exports in order to view your data in one place. Some areas of the system lack flexibility and depth - web forms, ticketing - however Blackbaud releases new features on a very regular basis, so it's constantly improving.

Pros

Brings together ticketing and fundraising/membership in one CRM Helpful Support available to chat online

Cons

More flexibility needed with web forms More flexibility needed with fundraising reporting Sales Orders are too rigid - need to be able to edit and add appeal codes

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Endless possibilities

Reviewed a year ago

Teaching tools are wonderful. Possibilities feel endless. I enjoy the continuous challenge to use the program in a new way.

Pros

Ability to creatively use the data base to accomplish analysis, ticketing, membership, fundraising and interdepartmental cohesion!

Cons

This takes a long time to learn all the different features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

We have had Altru for around a year now and overall I am very happy with its performance.

Reviewed 7 years ago

I love that Altru is constantly receiving updates and that the customer service team really does listen to feedback from the customers. I also think the customer service is wonderful and always available - which is great! I also really appreciate that the system is very intuitive. Once you get the basics down, you can pretty much figure it out - and if you cant, there are tons of resources to help...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Excellent donor management system

Reviewed 5 years ago
Pros

Very comprehensive donor management system that allows for total donor management. Information input and multiple layers of security.

Cons

Fees are a bit higher than other donor management systems but well worth it for the product line and information captured.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Altru helps us keep appointments and track payments

Reviewed 5 years ago

It helps us keep everything straight. We are able to track multiple payment types for many different activities.

Pros

Altru has a wonderful feature of copying appointments and holding them for you to reschedule. I love how there is a database of clients and you can easily search for them. Once selected it will automatically fill in all of the information.

Cons

It is not very user friendly for new users. If a mistake is made there isn't a way to undo it. Sometimes there are issues with payments when entered and you have to go in and delete the payment type and write it in yourself. I also don't like how when you check in a group it automatically submits their payment (box is checked automatically). If you don't remember to uncheck it there is no way to undo it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

comprehensive product that has been very useful so far

Reviewed 6 years ago

It's worked well for our newly-expanded museum over the past year. We've got a growing membership program (~12,000 members) and our highest visitation and we can find that information we need for reporting from the reports and queries. For the most part, we've been satisfied with what Altru has to offer. For the areas we find lacking (mostly volunteer management and merchandise), support offers...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Definitely not a great took for volunteer management

Reviewed 4 years ago
Pros

From what I can see, this software looks like it could be a great tool for some applications. As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it.

Cons

I have head to use the software for volunteer management at several locations, and to be honest besides from keeping track of personal information the volunteer side is terrible. They trying to force you to buy they're really expensive side a volunteer management, but there are better programs out there for much cheaper. To give you an example, to run a report you literally have to go through 8 to 10 steps and hope it is what you're looking for. It is really not user friendly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

completely cloud based, and allows unlimited user licenses at no extra charge, so you can sell tick

Reviewed 5 years ago
Pros

Altru can be accessed from anywhere. If we hold an event off-site, we can still handle admissions/registrations so long as there is a network.

Cons

There is no online sales for merchandise. The online shopping experience needs improvement. Visitors expect Amazon-level ease-of-use and Altru just isn't there yet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

great way to keep track of our constituents

Reviewed 7 years ago

I have been working with the Altru system for over three years now. I really like how extensive the CRM is. I am able to keep track with all of our constituent activity as well as our sales. Altru has also been a huge improvement for ticket sales as well! Before Altru, we used Ticketmaster. Due to Ticketmaster being heavily reliant on codes, errors were common. Altru made it a lot easier for...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Well Rounded Software

Reviewed 3 years ago

I think i's a great software all around for any organization

Pros

I appreciate all of the options and customization that Altru offers. It's great for keeping track of tours, donations, events, ticket sales, etc. It is a great all around management program for any organization

Cons

I think the navigation on Altru can be a bit tricky. It takes a while to get used to it, but when you get the hang of it, it gets a little easier.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fully integrated our POS, CRM, facility management to our accounting.

Reviewed 5 years ago
Pros

Intuitive design. Our team loves it. We are still learning which is great. The capacity of the system is rich.

Cons

Some integration with on-line banking is not yet working well. Sometime the processing seems slow but this could be our internet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Needs work in Retail part of Altru

Reviewed 8 years ago
Pros

I am able to do the basic inventory tracking and inputing.

Cons

That it is not retail friendly and does not have a backup system when it goes down. The two main issues I have is there is no exchange process, only a refund with a receipt. That is not exceptable in