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CivicRec vs SmartRec Comparison
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Overview
CivicRec is an all-in-one, cloud-based parks and recreation management software for both staff and citizens of local governments....
SmartRec by Amilia supports Parks & Recreation agencies to deliver a superior resident experience.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
99
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility. The functionality is great and very user friendly.
Staff is friendly, specific, quick to respond, and always there to help. Out of all the customer service needs with online services I have used over the years, Rec1 staff have clearly been the best.
I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result.
Pros
Amilia has appeared to be receptive to feedback and have continued to try to improve their product, which is good to see. I hope that the product continues to get better and better.
I like the ability to integrate the store via iFrame, as well as their customer service. Their help staff are all great.
Amilia has been a great help to us, helping boost revenue and making our lives easier with its features.
Cons
There are quite a few basic very poor database development programming problems. Starting with problems with keeping the unique identifiers - unique.
My only "trouble" is not with the software itself, but with my assigned account manager and the difficulty in reaching them and the delayed response.
There are some serious error (bugs) in the system.
Cons
Invoices for corporate accounts are terrible (no editable, not credits or additional fees). Students from corporate accounts are difficult to registration from an account level (not family-enrolled).
What they lack in customization is the number of reports they offer; however that is not always enough.
The account code reporting for registrations received is complicated and hard to run/find. The customer side is very difficult the very first time.
Key features
- Total features28
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts/Notifications
- Attendance Management
- Attendance Tracking
- Attendee Tracking
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- CRM
- Calendar Management
- Check-in/Check-out
- Child Care
- Class Management
- Class Registration
- Class Scheduling
- Client Management
- Client Portal
- Communication Management
- Contact Database
- Contract/License Management
- Credit Card Processing
- Customer Database
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Data Import/Export
- Discount Management
- Dues Management
- Electronic Payments
- Email Marketing
- Email Reminders
- Employee Management
- Enrollment Confirmation
- Event Calendar
- Event Management
- Event Registration
- Event Scheduling
- Event Ticketing
- Facility Management
- Facility Scheduling
- Faculty/Staff Management
- Family Memberships
- For Campgrounds
- For Dance Studios
- For Martial Arts
- For Summer Camps
- For Yoga/Pilates Studios
- Forms Management
- Fundraising Management
- Group Registration
- Invoice Management
- League/Team Management
- Maintenance Management
- Member Accounts
- Member Database
- Member Directory
- Member Management
- Member Portal
- Membership Management
- Membership Renewals
- Mobile Access
- Online Booking
- Online Forms
- Online Payments
- Online Registration
- Onsite Registration
- Payment Processing
- Point of Sale (POS)
- Price/Margin Management
- Program Management
- Recurring/Subscription Billing
- Refund Management
- Registration Management
- Reminders
- Rental Management
- Reporting & Statistics
- SMS Messaging
- Sales Reports
- Scheduling
- Self Check-in/Check-out
- Skills Tracking
- Staff Management
- Student Management
- Team Management
- Third Party Integrations
- Transaction History
- Visitor Registration
- Volunteer Management
- Wait List Management
- Website Integration
- Total features96
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts/Notifications
- Attendance Management
- Attendance Tracking
- Attendee Tracking
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- CRM
- Calendar Management
- Check-in/Check-out
- Child Care
- Class Management
- Class Registration
- Class Scheduling
- Client Management
- Client Portal
- Communication Management
- Contact Database
- Contract/License Management
- Credit Card Processing
- Customer Database
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Data Import/Export
- Discount Management
- Dues Management
- Electronic Payments
- Email Marketing
- Email Reminders
- Employee Management
- Enrollment Confirmation
- Event Calendar
- Event Management
- Event Registration
- Event Scheduling
- Event Ticketing
- Facility Management
- Facility Scheduling
- Faculty/Staff Management
- Family Memberships
- For Campgrounds
- For Dance Studios
- For Martial Arts
- For Summer Camps
- For Yoga/Pilates Studios
- Forms Management
- Fundraising Management
- Group Registration
- Invoice Management
- League/Team Management
- Maintenance Management
- Member Accounts
- Member Database
- Member Directory
- Member Management
- Member Portal
- Membership Management
- Membership Renewals
- Mobile Access
- Online Booking
- Online Forms
- Online Payments
- Online Registration
- Onsite Registration
- Payment Processing
- Point of Sale (POS)
- Price/Margin Management
- Program Management
- Recurring/Subscription Billing
- Refund Management
- Registration Management
- Reminders
- Rental Management
- Reporting & Statistics
- SMS Messaging
- Sales Reports
- Scheduling
- Self Check-in/Check-out
- Skills Tracking
- Staff Management
- Student Management
- Team Management
- Third Party Integrations
- Transaction History
- Visitor Registration
- Volunteer Management
- Wait List Management
- Website Integration
Integrations
- Total integrations1
- ActiveCampaign
- ClassPass
- Constant Contact
- GoCardless
- Google Analytics 360
- Google Calendar
- Keepme
- Mailchimp
- Meta for Business
- PayPal
- QuickBooks Online Advanced
- Squarespace
- Stripe
- Wix
- WordPress
- Xero
- Zapier
- Zoom Meetings
- Total integrations1
- ActiveCampaign
- ClassPass
- Constant Contact
- GoCardless
- Google Analytics 360
- Google Calendar
- Keepme
- Mailchimp
- Meta for Business
- PayPal
- QuickBooks Online Advanced
- Squarespace
- Stripe
- Wix
- WordPress
- Xero
- Zapier
- Zoom Meetings
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