Club Caddie Reviews

You can have an operator trained in basic functions in just minutes to begin ringing up sales on the POS system and the Tee sheet.

I would like to see suggestions in the back end for what to title rack rates. I know they differ by all types of courses, however they could start you with suggestions of what many operators use.

Thanks for the awesome review, Pete.

I really like the flow of this software. You can maneuver around within this software within one view. You don't have to go to other sites or pages to do your main tasks. It's also maintained updated and enhanced with new features.

The biggest thing I would have to say that I least like about the software was not finding them sooner. We went so long with dealing with outdated software and tech until we found ClubCaddie

I work in the office so I did not use the point-of-sale on a daily basis so I can’t answer this adequately, but the people who did use the system on a daily basis did not care for it which is one of the reasons we made the switch to another company

Their customer service has been horrible. I don’t care for the quality of the reports and now all of my data for the previous month has completely disappeared so I can’t even pay my sales tax because all my reports are currently unavailable for some reason. I reached out to customerservice on numerous occasions over the last 3 to 4 days and they just keep telling me they’re working on it so now my sales tax is late and I will be paying penalties. We had to switch to another company in the middle of our busy season because we just couldn’t stand it anymore.

This isn't a fair review. New owners of a golf course took over mid-season. The GM & Golf Pro both quit (and brought Club Caddie to their new facilities). New ownership never contacted Club Caddie or sat through a single training to learn to use the system. In May, the account was disabled for non-payment, rendering login and reports unavailable for access.

We have found the Club Caddie POS software and operating system to be very reliable and a seamless replacement for our previous software provider. We utilize their online tee sheet as well as their credit card processing partner. Everything works together in harmony and has proven to be cost effective and efficient.

I like the whole package! They have a great product with a great team behind it!

I like how it is easy to use for all users, the reports and controlling my price for online tee times. The support team are great to work with and handle any problem you might have.

2 things: Not a fan of the chat option when you need a quick answer for support. I would like to see a pin # for each transaction to make staff members accountable for the transaction and also track down any mistakes that may happen.

I appreciate ClubCaddie's constant desire to improve the software. About once a month they are releasing new versions that always improve upon old ones. They are receptive to feedback and often times will cater directly to user recommendations. We are a smaller sized golf course and ClubCaddie does everything that we need it to do.

There are still some functions that I would like to see rolled out. Specifically, there is currently no device in the software to handle Cart Ride or Greens Fee Punchcards. It is my understanding that it is being worked on by developers and I look forward to it being rolled out. Would also like to see function that addresses Member or Non-Member Pro Shop Credit.

Club Caddie has been hands down the easiest course operator software to use, train staff on, organize events and run accounting reports. 10/10 would recommend.

Initial setup and transfer of memberships/ inventory was a mild hindrance but easy to use after a few tries.

Thanks for the thoughtful, review Nolan! We appreciate you and the awesome staff at Pheasant Run. :)

The simplicity to both learn and use Club Caddie to manage our daily operations and their level of customer service is unmatched.

There can always be improvements made to any software, I would like to see some tweaks to the tee sheet view.

Thanks for the amazing review, Tony! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Let us know if we can do anything else for you and your team.

Integrates quickly. Lots of data. Quick and easy adjustments.

Can be just a little clunky. Partially because of our slower internet speeds. Changing 18 to 9 hole golfers is slow.

Easy to learn the system, followed by easy to train new staff of the operation of the program.

Some of the back office items can be confusing to learn, but once you understand how they function it's not too difficult to pick up

The POS register requires little to no training! It's basic flow is easy to follow. It has a seamless transition between both golf and F&B. Keeping member accounts manageable and accessible by all.

There is always room for improvement on every PMS. Nothing is ever perfect. What I appreciate about Club Caddie is they listen to us users. They take in feedback and implement changes quickly. Every update provides that extra layer of improvement making the quality of their product better and better over time.

Customer Support is outstanding. Whenever we have a question, they are available including nights and weekends.

Not a thing. Very happy with whole package.

member management point of sale reporting payroll integration with quickbooks

having to use the mouse to type in 4-digit passcode for every transaction.....the keypad would be nice, or a swipe badge system to speed up transactions