Most popular features of all Recreation & Wellness apps
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
20 reviewers had the following to say about ClubWise's features:
It's an all in one solution for a health/fitness club to manage leads, sales, memberships, diaries, payments and so on.
Pros
Everything is in one place - from class bookings to fob ins at the front door.
Cons
This would benefit from a design overhaul and a better management solution.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
The reason why we chose ClubWise was because not only are they are management system but they also collect membership Direct Debits on our behalf.
Cons
We have a good number of people who attend our classes regularly on a PAYG basis rather than as signed members.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
As a small, independent gym owner I had to implement a hands off approach to direct debit collection and management but hands on to CRM and day to day admin.
Pros
Ease of use with lots of reporting for those who want it.
Cons
Having to stay on clubwise web site when members scan in using a barcode reader.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Our experience with clubwise has been great from day 1, excelent sales presentation, simple transfer of information and brilliant ongoing help.
Pros
This really is a fully integrated healthclub management system, and is incredibly simple and easy to use and is constantly being updated and improved.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
I like the Ease of use , like the text message and fitsense app for booking classes I also like the crm system for the reports i can get.
Cons
I find it very hard to get some of the correct reports e.g. ive called a few times to get a report on direct debit members who haven't been in in last 30 days but the reports arent accurate.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
It's a really tool can sometimes be buggy but was really easy to use
Pros
easy to use, like the auto reporting function
Cons
called support 3 times about an issue could not resolve the issue, they have logged a ticket c 25 mins on phone
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Pros
Takes the headache from managing member payments and keeping records of member details.
Cons
Limited functionality over class bookings and restrictions that can be placed on members.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Hi James,
Thank you so much for taking the time to write this review of ClubWise. We are delighted that you are finding ClubWise such a useful tool in the management of your memberships and billing.
Thank you for highlighting the issue you have been experiencing regarding the intermittent access control, which is impacting Clubwise availability. I understand our Support Manager has been in touch with you about this issue. It would seem that this is isolated to your club. Unfortunately we have had no visibility of this issue as it's not been reported to us by your team. Now we are aware of it, we will ensure the issue is investigated and resolved as priority.
With regard to online joining, you will be pleased to learn that a new feature will shortly be available, which will give you the ability to customise your online joining page.
Once again, thank you for taking the time to write this review, your comments and feedback are extremely valuable to us.
ClubWise
Helped with billing issues.
Pros
Easy to use Free training dates for staff available Reliable service Nice lay out Polite service
Cons
Time consuming when contacting support A lot of our issues are 'sent to development' with no further follow up Error messages appear with no solution Some admin/back office user tasks could be simplified.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Laura,
Thank you so much for taking the time to submit this review for Capterra. We are delighted that you are finding ClubWise easy to use and reliable. It's also great to hear that you are enjoying the training we offer to all ClubWise customers.
We are sorry to hear that you are experiencing frustrations when contacting our support team. I understand our Support Manager has been in touch with you to address the issues you have highlighted in this review, and will be working hard to ensure these are resolved.
Once again, thank you for taking the time to write this review, we very much value your comments and feedback.
Best Wishes
ClubWise
Pros
Easy to use, good class booking software, easy to bring up details about people's memberships.
Cons
The software for creating the newsletters is very poor I use a different software because its so bad. Lacks functionality don't get a confirmation to let you know if the email has been send and very hard to make a professional looking newsletter.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Overall very happy with the software, training provided and level of support. The reporting function seems to be difficult to understand but other than that its an excellent software
Pros
Ease of use, nice operating system, clear to get reports on members and what you need to do with members, great affordable gym sign up and retention softwear
Cons
Not much really, few teething problems with the online signing system but all sorted quickly with no disruption to member sign ups.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Jake,
Thank you so much for this great review! We are delighted that you are happy with the product and service provided by ClubWise.
Your continued custom is extremely important to us, as are your views and feedback on the system. Thanks again for sharing.
ClubWise
Pros
Referral scheme is great and generally works well. The class booking system could be good but often it does not work well and problems occur
Cons
Check in does not work well no matter what system we use, cards, bio metrics etc. It is very slow and there seem to be a lot of bugs/problems. Which are fixed and then unfixed at updates
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
We now have on line joining and the on line member area including the class booking system.
Pros
Easy to use and affordable.
Cons
Help Desk hours are only 9 to 5 although there is 24 hour support for emergencies.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering ClubWise
I would recommend ClubWise to any club - big or small.
Direct Debit collection, member booking, member check in, access control, member app, online booking, campaign manager.
Pros
The overall features are very good, its a completely integrated system and gives a gym manager all of the tools required to make our job a lot easier.
Cons
If a member cancels at the bank prior to the payment run, Clubwise still tries to collect the direct debit knowing it will not collect, therefor we are charged for an additional attempted collection.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Scott,
Thank you for taking the time to submit this review to Capterra. We are delighted ClubWise is working so well for you and has allowed you to perform your gym management role with ease.
Thank you for your feedback around the member cancellations, I understand that a member of our team has been in touch to explain the process in more detail, which I hope you have found useful.
Thank you for your feedback on the health questionnaires. We have raised a development request for consideration to include health questionnaires as an additional tab.
We have also organised some further training with you and your team around Online Joining and ClubWise Mobile.
Once again, thank you so much for your review and I hope we have resolved the issues you were experiencing.
Many thanks
ClubWise
all in one system
Pros
The best thing is that it is an integrated software everything is in one place for memberships and members it is very good and the ability to be able to pick up the phone and call to speak to support helps a great deal. All the staff are very good over the phone especially the staff that have been there longer.
Cons
Sometimes we get error 500 quite regularly in peak times and on occasion the member area (online portal) goes down.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Brilliant, it's easy to use and to switch over.
Pros
The support team are fantastic
Cons
Expensive, don't like that I have to pay for extra's when I feel I already pay a lot already
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Clubwise helped us achieve the great club we have today. We've been with them through thick and thin, even while developing the first 24 hour finger print software. Couldnt have done it with out them. Support team are amazing and they are always striving to make it better and better.
Pros
The basics are easy to use.
Cons
There's a glitch in the system, I can renew a membership one day and a few days later it's saying there memberships has expired, it's really annoying as it makes us look incompetent, I will probably shop around soon for a new provider.....
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
It helped me sign up 21 people without any struggle
Pros
The fact that it is so easy to navigate , i learned how to use club-wise within a week.
Cons
There isn't really much bad i can say about club-wise, its a good App. The only thing that is annoying is that sometimes it doesn't let you refresh new prospects for a few minutes.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
