ClubWise Features

ClubWise

An Integrated Club Management Solution for Fitness Clubs

4.09/5 (23 reviews)

ClubWise Feature Summary

  • Access Control
  • Attendance tracking
  • Benchmark management
  • Billing
  • Booking and scheduling
  • CRM and Campaign Manager
  • Check-in manager
  • Class / instructor scheduling
  • Client scheduling
  • ClubWise Mobile
  • Contract management
  • Customer relationship management integration
  • Customisable POS
  • Facility management
  • Fully integrated, cloud based solution
  • Inventory management
  • KPI Dasboard
  • Member App
  • Member contact database
  • Member portal
  • Member reward management
  • Membership Management
  • Membership management
  • Mobile Check In
  • Online Joining
  • Payment processing
  • Performance tracking
  • Point of sale (POS)
  • Prospect Management
  • Prospect management
  • Referral program
  • Reporting
  • Reporting & statistics
  • Setting of measurable goals
  • Staff Management
  • Visitor registration

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Activity Management
Appointment Management
Attendance Management
Attendance Tracking
Automated Billing
Automated Scheduling
Automatic Notifications
Barcode Generation
Barcode Scanning
Benchmarking
Billing & Invoicing
CRM Integration
Calendar Management
Campaign Management
Campaign Scheduling
Campaign Segmentation
Class Scheduling
Client Management
Client Portal
Collections Management
Contact Database
Contract Drafting
Credit Card Integration
Credit Card Processing
Customer Database
Customizable Branding
Customizable Templates
Electronic Payments
Event Calendar
Event Scheduling
Facility Scheduling
Goal Setting / Tracking
Instructor Scheduling
Inventory Management
Loyalty Program
Mobile Signature Capture
Monitoring
POS
POS Integration
Payments Disbursement
Prospecting Tools
Real Time Reporting
Recurring Billing
Reporting & Statistics
Rewards Management
Sales Reporting
Task Scheduling
Third Party Integration
Visitor Registration
Website Integration
Learn moreCompare App
API
Access Control
Activity Dashboard
Activity Management
Appointment Management
Attendance Management
Attendance Tracking
Automated Billing
Automated Scheduling
Automatic Notifications
Barcode Generation
Barcode Scanning
Benchmarking
Billing & Invoicing
CRM Integration
Calendar Management
Campaign Management
Campaign Scheduling
Campaign Segmentation
Class Scheduling
Client Management
Client Portal
Collections Management
Contact Database
Contract Drafting
Credit Card Integration
Credit Card Processing
Customer Database
Customizable Branding
Customizable Templates
Electronic Payments
Event Calendar
Event Scheduling
Facility Scheduling
Goal Setting / Tracking
Instructor Scheduling
Inventory Management
Loyalty Program
Mobile Signature Capture
Monitoring
POS
POS Integration
Payments Disbursement
Prospecting Tools
Real Time Reporting
Recurring Billing
Reporting & Statistics
Rewards Management
Sales Reporting
Task Scheduling
Third Party Integration
Visitor Registration
Website Integration
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Activity Management
Appointment Management
Attendance Management
Attendance Tracking
Automated Billing
Automated Scheduling
Automatic Notifications
Barcode Generation
Barcode Scanning
Benchmarking
Billing & Invoicing
CRM Integration
Calendar Management
Campaign Management
Campaign Scheduling
Campaign Segmentation
Class Scheduling
Client Management
Client Portal
Collections Management
Contact Database
Contract Drafting
Credit Card Integration
Credit Card Processing
Customer Database
Customizable Branding
Customizable Templates
Electronic Payments
Event Calendar
Event Scheduling
Facility Scheduling
Goal Setting / Tracking
Instructor Scheduling
Inventory Management
Loyalty Program
Mobile Signature Capture
Monitoring
POS
POS Integration
Payments Disbursement
Prospecting Tools
Real Time Reporting
Recurring Billing
Reporting & Statistics
Rewards Management
Sales Reporting
Task Scheduling
Third Party Integration
Visitor Registration
Website Integration
Visit WebsiteCompare App

Mobile apps

iOS App


816 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


1,120 reviews

ClubWise Feature Reviews

20 reviewers had the following to say about ClubWise's features:

Tim Cooper

Does the job of managing a club, but isn't as good as it could be

2019-08-22

It's an all in one solution for a health/fitness club to manage leads, sales, memberships, diaries, payments and so on.

Pros

Everything is in one place - from class bookings to fob ins at the front door.

Cons

This would benefit from a design overhaul and a better management solution.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Victoria Price

Clubwise are providing gym management solutions that are essential to the success to our business.

2018-03-19

Pros

The reason why we chose ClubWise was because not only are they are management system but they also collect membership Direct Debits on our behalf.

Cons

We have a good number of people who attend our classes regularly on a PAYG basis rather than as signed members.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Steve Hoffmann

Club management made easy....agreed

2017-04-18

As a small, independent gym owner I had to implement a hands off approach to direct debit collection and management but hands on to CRM and day to day admin.

Pros

Ease of use with lots of reporting for those who want it.

Cons

Having to stay on clubwise web site when members scan in using a barcode reader.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Lyall

Clubwise at Langleys Country Club

2016-09-02

Our experience with clubwise has been great from day 1, excelent sales presentation, simple transfer of information and brilliant ongoing help.

Pros

This really is a fully integrated healthclub management system, and is incredibly simple and easy to use and is constantly being updated and improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthony murray

Great product and service , far superior to the previous management system i had.

2018-02-23

Pros

I like the Ease of use , like the text message and fitsense app for booking classes I also like the crm system for the reports i can get.

Cons

I find it very hard to get some of the correct reports e.g. ive called a few times to get a report on direct debit members who haven't been in in last 30 days but the reports arent accurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan Boyd

I use clubwise at my gym

2018-11-28

It's a really tool can sometimes be buggy but was really easy to use

Pros

And also the customer support line.

Cons

Payments in terms of understanding how it works

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
deirdre mcgrath

support unsatisfactory , reports don't always tie in eg billing summary op bal does not agree to cl

2018-02-22

Pros

easy to use, like the auto reporting function

Cons

called support 3 times about an issue could not resolve the issue, they have logged a ticket c 25 mins on phone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
James Patman

Very useful tool for managing gym memberships and payments

2018-02-14

Pros

Takes the headache from managing member payments and keeping records of member details.

Cons

Limited functionality over class bookings and restrictions that can be placed on members.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ClubWise Software


Hi James,

Thank you so much for taking the time to write this review of ClubWise. We are delighted that you are finding ClubWise such a useful tool in the management of your memberships and billing.

Thank you for highlighting the issue you have been experiencing regarding the intermittent access control, which is impacting Clubwise availability. I understand our Support Manager has been in touch with you about this issue. It would seem that this is isolated to your club. Unfortunately we have had no visibility of this issue as it's not been reported to us by your team. Now we are aware of it, we will ensure the issue is investigated and resolved as priority.

With regard to online joining, you will be pleased to learn that a new feature will shortly be available, which will give you the ability to customise your online joining page.

Once again, thank you for taking the time to write this review, your comments and feedback are extremely valuable to us.

ClubWise

Read more
Laura Spark

Good, basic, user friendly system

2018-02-19

Helped with billing issues.

Pros

Easy to use Free training dates for staff available Reliable service Nice lay out Polite service

Cons

Time consuming when contacting support A lot of our issues are 'sent to development' with no further follow up Error messages appear with no solution Some admin/back office user tasks could be simplified.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWise Software


Hi Laura,

Thank you so much for taking the time to submit this review for Capterra. We are delighted that you are finding ClubWise easy to use and reliable. It's also great to hear that you are enjoying the training we offer to all ClubWise customers.

We are sorry to hear that you are experiencing frustrations when contacting our support team. I understand our Support Manager has been in touch with you to address the issues you have highlighted in this review, and will be working hard to ensure these are resolved.

Once again, thank you for taking the time to write this review, we very much value your comments and feedback.

Best Wishes
ClubWise

Read more
Chris Gaskin

Good software overall, a few issues but nothing major.

2018-02-23

Pros

Easy to use, good class booking software, easy to bring up details about people's memberships.

Cons

The software for creating the newsletters is very poor I use a different software because its so bad. Lacks functionality don't get a confirmation to let you know if the email has been send and very hard to make a professional looking newsletter.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Hassan Abdillahi

Clubwise software

2016-09-20

Overall very happy with the software, training provided and level of support. The reporting function seems to be difficult to understand but other than that its an excellent software

Cons

A little complicated at start

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering ClubWise

Excellent support service

Source: Capterra
Helpful?   Yes   No
Read more
Jake Whanstall

Great software, good customer service and helpdesk.

2018-02-22

Pros

Ease of use, nice operating system, clear to get reports on members and what you need to do with members, great affordable gym sign up and retention softwear

Cons

Not much really, few teething problems with the online signing system but all sorted quickly with no disruption to member sign ups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWise Software


Hi Jake,

Thank you so much for this great review! We are delighted that you are happy with the product and service provided by ClubWise.

Your continued custom is extremely important to us, as are your views and feedback on the system. Thanks again for sharing.

ClubWise

Read more
Emma Teasdale

The product is good and features excellent, but it has a lot of bugs which are very anoying.

2018-02-26

Pros

Referral scheme is great and generally works well. The class booking system could be good but often it does not work well and problems occur

Cons

Check in does not work well no matter what system we use, cards, bio metrics etc. It is very slow and there seem to be a lot of bugs/problems. Which are fixed and then unfixed at updates

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Paul Taylor

ClubWise ticks all the boxes!!!

2016-08-04

We now have on line joining and the on line member area including the class booking system.

Pros

Easy to use and affordable.

Cons

Help Desk hours are only 9 to 5 although there is 24 hour support for emergencies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering ClubWise

I would recommend ClubWise to any club - big or small.

Source: Capterra
Helpful?   Yes   No
Read more
Scott Grant

Clubwise is a great system. It does everything you need a gym system to do.

2018-02-19

Direct Debit collection, member booking, member check in, access control, member app, online booking, campaign manager.

Pros

The overall features are very good, its a completely integrated system and gives a gym manager all of the tools required to make our job a lot easier.

Cons

If a member cancels at the bank prior to the payment run, Clubwise still tries to collect the direct debit knowing it will not collect, therefor we are charged for an additional attempted collection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWise Software


Hi Scott,

Thank you for taking the time to submit this review to Capterra. We are delighted ClubWise is working so well for you and has allowed you to perform your gym management role with ease.

Thank you for your feedback around the member cancellations, I understand that a member of our team has been in touch to explain the process in more detail, which I hope you have found useful.

Thank you for your feedback on the health questionnaires. We have raised a development request for consideration to include health questionnaires as an additional tab.

We have also organised some further training with you and your team around Online Joining and ClubWise Mobile.

Once again, thank you so much for your review and I hope we have resolved the issues you were experiencing.

Many thanks
ClubWise

Read more
Haydee Diaz

Overall Clubwise is a great integrated software but bookings element could be improved

2018-02-20

all in one system

Pros

The best thing is that it is an integrated software everything is in one place for memberships and members it is very good and the ability to be able to pick up the phone and call to speak to support helps a great deal. All the staff are very good over the phone especially the staff that have been there longer.

Cons

Sometimes we get error 500 quite regularly in peak times and on occasion the member area (online portal) goes down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex Sullivan

Game changer

2016-08-19

Brilliant, it's easy to use and to switch over.

Pros

The support team are fantastic

Cons

Expensive, don't like that I have to pay for extra's when I feel I already pay a lot already

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristian Eacock

Amazing Software and Company

2016-08-17

Clubwise helped us achieve the great club we have today. We've been with them through thick and thin, even while developing the first 24 hour finger print software. Couldnt have done it with out them. Support team are amazing and they are always striving to make it better and better.

Pros

Easy To use!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley Bridges

Average

2018-02-21

Pros

The basics are easy to use.

Cons

There's a glitch in the system, I can renew a membership one day and a few days later it's saying there memberships has expired, it's really annoying as it makes us look incompetent, I will probably shop around soon for a new provider.....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
nathan boyd

One of the most easiest systems, i have ever used

2018-02-23

It helped me sign up 21 people without any struggle

Pros

The fact that it is so easy to navigate , i learned how to use club-wise within a week.

Cons

There isn't really much bad i can say about club-wise, its a good App. The only thing that is annoying is that sometimes it doesn't let you refresh new prospects for a few minutes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more